WEDOWEBAPPS

BACKGROUND

Introduce your business and what you do there.

I'm the founder of a company that builds technology solutions for companies in Africa.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WEDOWEBAPPS?

As a tech company, we obviously needed to be able to provide good services to our clients. To do so, we needed skilled developers. However, I had a shortage of accessible resources in Nigeria, and good developers were way too expensive. Therefore, I engaged with WEDOWEBAPPS to solve this problem for me.

SOLUTION

What was the scope of their involvement?

I've been able to engage with WEDOWEBAPPS in a retainer partnership to leverage their developers, who have helped me develop solutions for my clients. For every project, I just give them an overview, and they break it down into a project plan. Pratik (Founder) creates the documentation based on my ideas and sends it to me for approval. From there, we create a plan for the developers to work on the project.

What is the team composition?

I've worked directly with Pratik. As for the actual development team, its size depends on the project. For some projects, we've hired up to 10–15 developers from their team.

How did you come to work with WEDOWEBAPPS?

I found them online. At the time, I was looking for a new team because I was trying different avenues to find people to work with me. I don't remember exactly which platform I found them on, but once I did, I gave them a small project just to try them. That project went well, so from then on, I stopped looking elsewhere.

How much have you invested with them?

Just like the team, the budget varies from project to project. On average, we've spent around $20,000–$60,000 on every project.

What is the status of this engagement?

We started working together around May 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

One thing I really enjoy about working with WEDOWEBAPPS is that I don't need to worry about doing HR work or expanding the team. They already have a pool of developers on standby that we can onboard for every project, no matter how large or small.

Working with them helps me save on costs and gives me peace of mind, knowing that I have a very capable team to handle my projects. They make my life generally easier because they always meet my expectations. Every project has challenges, but WEDOWEBAPPS' developers are very patient and diligent enough to work through those challenges and come out on top.

How did WEDOWEBAPPS perform from a project management standpoint?

WEDOWEBAPPS delivers on time and on budget. Whenever there are scope changes, they're very accommodating, and they sometimes even over-deliver.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Pratik is a technical person with skills in project management, so he has been able to interpret my ideas without lengthy or detailed documentation. He's an excellent client relationships manager, so he has basically been responsible for keeping me as a client of WEDOWEBAPPS.

What did you find most impressive about them?

WEDOWEBAPPS' work ethic is very good, and they're very helpful. We work in different time zones, so they already have 3–4 hours of work time when we start our work day here in Laos, Nigeria. During that time, WEDOWEBAPPS is able to get things prepared and work done for me to review when I start my day. That time difference is perfect for my operations.

Are there any areas they could improve?

I can't think of anything WEDOWEBAPPS could improve on. I'm very happy with their service.

Do you have any advice for future clients of theirs?

I've already recommended WEDOWEBAPPS to a few of my friends. Every time I recommend them, I always tell my friends not to worry and let Pratik know what they need; he'll handle it.

BACKGROUND

Please describe your company and position.

I am the CEO and Founder of Adakas Ltd

Describe what your company does in a single sentence.

We are a SaaS company that provides services for the Sustainability sector helping companies reduce their Carbon and achieve their NetZero goals

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WEDOWEBAPPS to accomplish?

• A dashboard showing up to the minute data published from a remote sensing unit

SOLUTION

How did you find WEDOWEBAPPS?

Met at a networking meetup

Why did you select WEDOWEBAPPS over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Excellent customer service

How many teammates from WEDOWEBAPPS were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The work involved building a mechanism to store the data sent from an IOT device sensing climate changes into a persistent store within AWS. This data was then read from a reactive front end displaying up to the minute information from the unit.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A working dashboard that displayed updated information

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management by Pratik was excellent. Communication was great and any required updates were easily conveyed. Everything was delivered on time and exactly to our needs

What was your primary form of communication with WEDOWEBAPPS?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Most impressive about the company was the speed at which they worked as well as the very competitive pricing. Other companies were charging several magnitudes above what WeDoWebApps quoted but even though WeDoWebApps quoted less, they got the job done with the same quality and within budget and very professionally as well, with daily communication from the team as the project progressed

Are there any areas for improvement or something WEDOWEBAPPS could have done differently?

No areas for improvement and I will be working with WeDoWebApps again.

BACKGROUND

Introduce your business and what you do there.

When I started this project, I was in the initial phases of launching a new company for a bookkeeping application balance and customer database.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WeDoWebApps?

My company centers on a web application that lets businesses register and pay monthly fees for our customer invoicing system. Functionally, the main features make up a basic bookkeeping package. I hired WeDoWebApps developer to design and build this product.  

SOLUTION

What was the scope of their involvement?

WeDoWebApps developed the end-to-end web app using the PHP programming language. Its backend CRM customer database includes functions that analyze user engagement. Data visualization options let users email a PDF to print or display results digitally to post online. A trial balance feature inputs sales data and computes overhead based on revenue and expenses. It displays simple profit loss and generates a related balance sheet.

The team supported the web application's design phase as well. I originally considered hiring a designer and sending them a type of PSP. Fortunately, WeDoWebApps had an in-house design team I could use instead. I held three-way Skype calls with their designer and project manager and we used the screen sharing function to collaboratively design the layout.

Ever since they achieved the first spec, they’ve been advising me on SEO best practice. They guide me through the steps to make it SEO friendly. We’re currently in phase two of the project and might use more SEO packages in the next few stages.

What is the team composition?

I worked with one of the directors regularly and spoke to another director once or twice. WeDoWebApps also assigned me a project manager and two designers.

How did you come to work with WeDoWebApps?

I found WeDoWebApps after extensive online research.  I'd contacted a lot of companies and noticed that many of them were harder to communicate with. I really wanted a team with proficient English fluency who could create entire websites and web applications.

I shared my concerns about complex, difficult features that pertain to bookkeeping systems. We decided to break down the engagement into smaller invoices, rather than taking the entire risk in one go. Along with the genuine interest they expressed, this made me feel confident hiring them.

How much have you invested with them?

I’ve spent $15,000 on my work with WeDoWebApps so far.

What is the status of this engagement?

We started working together in February 2018, 3-4 months ago now, and our partnership is ongoing. They've achieved the first spec at this point and are focused on extra tasks outside the initial scope.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

WeDoWebApps produced work I found quite helpful. I really valued how much they kept to their word. They ended up using the design I liked best. I was pleased with the end product’s overall professional look and feel. They're responsive and capable at QA. As soon as I report a software glitch, they immediately start fixing it.

We generated some great new ideas together while implementing all the included features. Since they did such a great job with this deliverable, I want to work on more feature add-ons and SEO to increase its overall value and benefits. It's just now taking shape, and hopefully, I'll have a full corporation created shortly.

How did WeDoWebApps perform from a project management standpoint?

We split the project into phases based on a set number of tasks they completed. Communication was quite good. We held frequent Skype conference calls and used screen sharing. They always promptly answered my calls.  Even if they were in a meeting, they’d get back to me within half an hour.

Between the designer, director, and project manager, someone was almost always available. If they were all occupied, I could easily reach out to another team member who’d either answer my question or pass it along so I knew it would be dealt with.

What did you find most impressive about them?

When I spoke to them originally, they spent two hours pinpointing all the specific requirements in detail. WeDoWebApps’s dedicated effort to understand the exact nature of my project was what I appreciated most. I valued their commitment to customer service and client satisfaction.

Are there any areas they could improve?

I was very satisfied with this partnership because if I ever wasn’t fully satisfied with something they produced, they’d work hard to improve it until I was. For example, I didn’t like how one small aspect looked, which we'd worked on a few times at that point. I decided to test it out and see how it went, and they improved it to my liking.

Do you have any advice for potential customers?

My advice is for future clients to know exactly what they want. Take time to write down all the features and functionalities you need.

BACKGROUND

Introduce your business and what you do there.

I’m a marketing project manager/graphic designer at High Caliber Line, a promotional company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WeDoWebApps?

We have an e-commerce website that is Magento based and we needed the website design, functionalities, and features updated. 

SOLUTION

What was the scope of their involvement?

We started with giving them minor challenges like updating the website and the security. When we saw they were able to do that, we gave them more challenges. We wanted our website to be updated on the frontend and backend. Slowly and gradually they were able to complete it in a timely manner.

We gave them a design outlining how we wanted it on our end and with what type of functionality. We explained it to them beforehand. Before any type of project rolled out, they told us what they could do and what type of issue might occur and we’d discuss it from there. Once we approved on our end, we give them a timeframe and they start working on it. They’ll usually give us an update within 1–2 days. For example, we wanted a feature where a customer can select a product, grab the text information and images, and convert that into another window. They can then create a PDF of what they did. Currently, they are working on a feature where customers who are visiting the website can switch in between USA pricing and Canada pricing.

They used HTML5, CSS, JavaScript, and hard coding, while the backend was Magento. When we have any type of bugs that involve the website not working, they go and talk to our hosting server. Usually. we get that bug fixed. We also have a live website and a development website. Sometimes we want to update the database on the development site for certain projects and they’re able to do that too. 

What is the team dynamic?

I work with 1 person. He’s the team leader. He takes the information I give him and he hands it off to his team. 

How did you come to work with WeDoWebApps?

We were looking for a new developer because we had a bad experience with others. I posted a job and they were one of the companies that applied for it. I looked into their profile and liked what they were working on. I gave them the project and we went from there.

How much have you invested with them?

$18,000.

What is the status of this engagement?

We started working together in March of this year and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The work that they’ve done is pretty good. We had some challenges, but they’re easy to communicate with and we’re able to fix any type of issue that’s occurred during the project. We solved it without any other issues. The project was complex but they were able to approach it and accomplish it with no issues. If we had any bugs, they were able to fix that as well. 

How did WeDoWebApps perform from a project management standpoint?

I’d give them an 8 for project management. The main issue we have is the time difference. They’re in India and we’re in the USA so they also have different holidays. They met the deadlines for the most part. The ones we didn’t meet was because we were solving issues and then getting it ready and approved by us. They were just minor bugs and not big issues. We communicate via Skype and email.

What did you find most impressive about them?

The reason I like working with them is they don’t do something until we’re satisfied with it. They’re really easy to communicate with. They’re knowledgeable in what they’re doing and they’ll give you updates as soon as possible on the project they’re working on.

Are there any areas they could improve?

They could get adjusted to the time frame of any customer they’re working with. Sometimes when I talk to them on Skype or email them, they won’t respond in a day because they are closed. 

BACKGROUND

Introduce your business and what you do there.

Find The One is an enterprise company. We are a dating website for the Jewish community. I’m the development manager, so I watch over the process of the development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WeDoWebApps?

We hired them to develop the website.

SOLUTION

What was the scope of their involvement?

We were planning for a technology which allows us to modify the site in our own way because we don’t want to depend on the developer for changing minor things. We decided to go with WordPress as a PHP open source platform.

We set it out for one dating theme which was our label from Google. We asked them to use that theme and integrate it into WordPress, and modifying it as per our requirements by adding the Jewish community images, the search bar, modifying the search bar, modifying the registration process, etc.

The entire theme was customized by their team. They modified the sales, the layout, and created the website as per our requirements. The website is finished, but we are still working with the team because our number of users is increasing. They are constantly providing us maintenance and support.

What is the team dynamic?

I was in contact with Milan [Founder, WeDoWebApps] throughout the development process. He was the technical advisor of the company, so he helped me to understand the requirements better. He suggested some modifications and he was the one point of contact with me.

Whatever I told him, he passed it on to the development team and made it work. He updates me every other day about the project progress or any kind of solutions we required, any kind of queries we would have. He was the person to guide us about all the technical terminologies and about the whole development process.

How did you come to work with WeDoWebApps?

I found WeDoWebApps online. They were located in Florida and through their website details, I got connected with one of the project managers. I searched out their LinkedIn profiles and talked to them about the services. I described my offer and requirements and asked for the quotes for the whole website.

I contacted many other companies as well and received around 8 to 10 quotes for the website. We narrowed it down to 3, and WeDoWebApps was one of those. They sent a detailed description and explanation of how they would develop the website. After 15 to 20 days of our discussion with the 3 companies, WeDoWebApps was the one who confidently passed each test we were looking for. Mutually with my management, we decided to go with them.

How much have you invested with them?

We agreed on a fixed cost of the website which was $7,000, and for maintaining the website and keeping it up to date, we have agreed on a monthly fee of $500.

What is the status of this engagement?

We started working with them in May. We have hired them for a fixed price for updating and maintaining our website for 6 months. We are still under contract until March of next year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In terms of the development process, I like how their team works. There are many challenges initially when thinking of developing this kind of website. It’s not a simple dating site. It was a challenge of how we can get success, but the team was brilliant. They were knowledgeable, and we have had good results in terms of making the website live.

How did WeDoWebApps perform from a project management standpoint?

They were very responsive. They were attentive, and every day or every other day, they let me know the progress. They understood the whole concept and the requirements, and they passed it on to the development team. The project management was wonderful. They have a very neat and systematic process.

Their team is in India. We were in contact via phone, emails, Skype, etc. Our main communication was through Skype because we can have quick communication and replies. I’m based in Florida and their headquarters are in Florida as well. I met with their CEO once when he visited us.

What did you find most impressive about them?

I’ve been in the business for the last 13 years and have worked with many development companies. My work is to find a partner with the development firms from whom I can get the work done. The best thing I have found about WeDoWebApps is their after-service support. Once the project is delivered, many companies don’t even bother to reply or get in touch, but they are still in contact with us after all the payment is clear. Only 10% of the total payment is left which as per our agreement is after the end of the contract, but still, they are attentive to our needs.

Are there any areas they could improve?

They are attentive and good at the technologies they do, so I don’t feel that any improvement is required as of now. Maybe based on new technologies, if they can catch up with those, it could be of benefit to them as well.

Do you have any advice for potential customers?

If someone comes to me looking for a development company, then definitely I would advise them that if you are looking for quality work, the best support, and maintenance for your services or your product, go with this team.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and director of Food & Beverages Ltd, which takes food-based hospitality products to the retail industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WEDOWEBAPPS?

We engaged WEDOWEBAPPS to provide us with end-to-end website development services. 

SOLUTION

What was the scope of their involvement?

Initially, we issued a brief for the website alongside our brand guidelines. 

From there, they’ve developed our website, designed our logo, and implemented security features. The technologies they use include Cloudflare. 

What is the team composition?

I’ve only dealt directly with their managing director, but I know he has about 50 teammates, including Pratik (Founder). 

How did you come to work with WEDOWEBAPPS?

I met their managing director at a pub and became friends with him. After over eight months, my two partners and I started our business. I stayed in touch with WEDOWEBAPPS’ managing director and remembered they developed websites. Because of that, I called to ask him for a quote, and their quote was competitive. As a result, we decided to engage their team.

How much have you invested with them?

We’ve invested around £1,000 (approximately $1,200 USD). 

What is the status of this engagement?

The partnership started in April 2024, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re pleased with the engagement outcomes; the price is worth it. For example, we needed to launch the website on a specific day because we had conversations with a potential overseas customer. The website was launched on time, giving us credibility in our discussions with the customer — people on the other side trusted us. In other words, the website has helped us land our first piece of business. 

How did WEDOWEBAPPS perform from a project management standpoint?

WEDOWEBAPPS has delivered work on time. Although we’ve gone over our budget, the team has stayed within what they quoted. 

What did you find most impressive about them?

They work extremely quickly, and their design aesthetic is so much better than expected.

Are there any areas they could improve?

No, there aren’t any. Everything has gone smoothly — in fact, it’s been a lot better than expected. 

Do you have any advice for potential customers?

Don’t hesitate to contact WEDOWEBAPPS for your website, presentation, or app needs. Others might have concerns because they’re an overseas company, but that’s been a positive for us for many reasons. First, our time zones are good; I’m in the UK, and they’re in India. Second, they’re cost-effective. Lastly, they work a lot faster than UK-based companies. 

BACKGROUND

Please describe your company and position.

I am the Business Support Manager of Four Seasons Asbestos Solutions Pty Ltd

Describe what your company does in a single sentence.

Asbestos removal and demolition

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WEDOWEBAPPS to accomplish?

• create my business website

SOLUTION

How did you find WEDOWEBAPPS?

Referral

Why did you select WEDOWEBAPPS over others?

• Pricing fit our budget
• Referred to me

How many teammates from WEDOWEBAPPS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design and develop business website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Fully developed and well designed website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Service was delivered on time. The team responded promptly to my inquiries. The team communicated in advance if there were any delays.

What was your primary form of communication with WEDOWEBAPPS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with the customer service, design, and communication of the team.

Are there any areas for improvement or something WEDOWEBAPPS could have done differently?

The team should follow the instructions more closely.

BACKGROUND

Please describe your company and position.

I am the CEO of Arabic attire

Describe what your company does in a single sentence.

We sale online Women's Clothing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WeDoWebApps LLC to accomplish?

website development

SOLUTION

How did you find WeDoWebApps LLC?

Online Search, Clutch Site

Why did you select WeDoWebApps LLC over others?

Pricing first our budget, Great culture fit, Good value for cost

What was the size of WeDoWebApps LLC’s team?

30+

Describe the scope of work in detail. Please include a summary of key deliverables.

Arabic Attire is an online retail store that sells traditional clothing and accessories from the Middle East. The current website is outdated, and the company wants to revamp it to create a more user-friendly and visually appealing platform to improve customer experience and increase sales. The scope of work is to develop a new website for Arabic Attire that is modern, responsive, and optimized for search engines. Key Deliverables:

1. Website Design: The website should have a modern and responsive design that aligns with the company's branding and showcases their products effectively. The design should be visually appealing, user-friendly, and optimized for various devices, including desktop, tablet, and mobile.
2. Content Management System (CMS): The website should have an easy-to-use CMS that allows the company to update content, add new products, and manage orders and customers. The CMS should be secure and accessible from any device with an internet connection.
3. E-commerce Functionality: The website should have e-commerce functionality that allows customers to browse products, add them to a cart, and checkout securely. The payment gateway should be integrated with the website, and all transactions should be secure.
4. Product Catalog: The website should have a product catalog that showcases all products with detailed descriptions, high-quality images, and pricing. The catalog should be easy to navigate and filter by product category, price range, and other parameters.
5. Search Engine Optimization (SEO): The website should be optimized for search engines, including on-page optimization, metadata, and other best practices. The website should have a blog section to create SEO-friendly content that drives traffic and improves the website's ranking on search engines.
6. Social Media Integration: The website should be integrated with social media platforms, including Facebook, Instagram, and Twitter, to allow customers to share products and content easily. The social media integration should also help the company to increase its brand awareness and engage with customers.
7. Analytics and Reporting: The website should have analytics and reporting functionality that tracks customer behavior, sales, and other key metrics. The data should be easily accessible and used to optimize the website and marketing strategies.

Conclusion: The development of a new website for Arabic Attire requires expertise in web design, e-commerce, CMS, SEO, social media, and analytics. The website should be visually appealing, user-friendly, and optimized for various devices and search engines.

The key deliverables include a modern website design, an easy-to-use CMS, e-commerce functionality, a product catalog, SEO optimization, social media integration, and analytics and reporting. The successful delivery of these key deliverables will improve customer experience, increase sales, and help the company achieve its business goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased Website Traffic: An increase in website traffic is a key metric that demonstrates the success of the website development project. The website's traffic can be measured using Google Analytics, and the aim should be to achieve a sustained increase in traffic over time.
• Improved User Engagement: Improved user engagement is another measurable outcome that can demonstrate the success of the website development project. Metrics such as average time spent on the website, bounce rate, and pages per session can be used to measure user engagement. The aim should be to reduce the bounce rate and increase the time spent on the website.
• Increased Conversion Rates: An increase in conversion rates is a key metric that demonstrates the success of the e-commerce functionality of the website. Conversion rates can be measured by tracking the number of visitors who make a purchase on the website. The aim should be to achieve a sustained increase in conversion rates over time.
• Improved Search Engine Rankings: Improved search engine rankings are a measurable outcome that demonstrates the success of the website's SEO efforts. Rankings can be measured by tracking the website's position on search engine results pages (SERPs) for specific keywords. The aim should be to achieve a sustained increase in the website's ranking on SERPs over time.
• Increased Sales: Increased sales are a measurable outcome that demonstrates the success of the website development project. Sales can be tracked using the website's e-commerce functionality and can be used to calculate the website's return on investment (ROI). The aim should be to achieve a sustained increase in sales over time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

WeDoWebApps LLC has a strong project management system in place. They follow the Agile methodology, deliver items on time, and are responsive to their client's needs. These are all important factors that contribute to the success of a web development project.

What was your primary form of communication with WeDoWebApps LLC?

Email or Messaging App

What did you find most impressive or unique about this company?

WeDoWebApps LLC an impressive and unique web development company that is focused on delivering customized solutions that meet their client's specific needs.

Are there any areas for improvement or something WeDoWebApps LLC could have done differently?

They provide me proper solutions as per my needs so i don't have any improvement feedback.

BACKGROUND

Please describe your company and your position there.

We are a media and PR company. I am the managing director.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WeDoWebApps?

We hired WeDoWebApps for web development of our websites and also SEO optimisation

What were your goals for this project?

Web development and SEO optimisation

SOLUTION

How did you select this vendor?

We found them on PeoplePerHour and they submitted the best proposal

Describe the project and the services they provided in detail.

They rebuilt one website, designed another website, and developed both websites. They also optimised SEO for both websites.

What was the team composition?

We had a project manager who we dealt with throughout, and he worked with a team of developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our websites were designed, developed and launched on time, without any problems. SEO optimisation has increased web traffic as well.

How was project management arranged and how effective was it?

They managed the project effectively and without any issues

What did you find most impressive about this company?

Their problem-solving skills and communication skills stood out to me.

Are there any areas for improvement?

N/A

BACKGROUND

Please describe your company and your position there.

I’m a web designer at Pristinewebwork, a web design agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WeDoWebApps?

We engaged WeDoWebApps to provide consulting services.

What were your goals for this project?

We needed detailed advice on a particular set of issues.

SOLUTION

How did you select this vendor?

We found them through PeoplePerHour.

Describe the project in detail.

WeDoWebApps provided a set of recommendations for WordPress and JavaScript solutions.

What was the team composition?

We worked with a two-person team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They were friendly, helpful, and professional. The communication between teams was great.

How effective was the workflow between your team and theirs?

The team was highly effective.

What did you find most impressive about this company?

They were forward-thinking in addition to being highly professional.

Are there any areas for improvement?

No, they did a good job.