Website Dev for Hospitality Company
- Web Development
- $10,000 to $49,999
- Jan. 2020 - Ongoing
- Willing to Refer
"The team at WeCreate has a diverse set of abilities and functions."
- Hospitality & leisure
- Erie, Pennsylvania
- 1,001-5,000 Employees
- Online Review
weCreate provides website development for a hospitality company. The goal is to help the client incorporate their new menu to the site and add seasonal changes like testimonials, special events, and etc.
weCreate finishes the initial requests and the team continues to deliver development support for the client. Their responses are timely and they are always reachable through email and phone calls.
The client submitted this review online.
Please describe your company and your position there.
Corporate Marketing Manager, Scott Enterprises. A regional hospitality company with 25+ businesses.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire weCreate, and what were your goals?
Development of a restaurant website for a new, upscale dining facility. Needed to incorporate various menus with frequent and seasonal changes, testimonials, special events and more.
How did you select weCreate and what were the deciding factors?
Successful previous work with WeCreate for other businesses in our portfolio.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Developing site design in respect to our established brand guidelines, prepare initial content, loading in design elements such as food photography, developing a calendar functionality for upcoming events, building a menu item management system to automatically generate multiple menus with a single content library.
How many people from the vendor's team worked with you, and what were their positions?
- Dylan - Content & Technical Support
- Mickey - Initial Design Renderings & Layout
- Zach & Nate - Owners, Strategic Support and Launch Timeline
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
The finished website incorporated all of our initial feature requests, as well as some functions that were requested as the concept of the restaurant evolved prior to opening. Site represents our brand in a clean and cohesive way, in a design that is user-friendly and easily adaptable. Our website represents the restaurant in a professional and polished way. Assists in positioning our restaurant as high-end within our market and among competitors.
Describe their project management style, including communication tools and timelines.
Team is easily accessible through email or phone and are always willing to hop on a screen share to show specific site functions or procedures. Responses are always timely, and the team is able to be easily reached anytime there is a critical matter.
What did you find most impressive or unique about this company?
The team at WeCreate has a diverse set of abilities and functions. There are team members who can respond to any sort of request.
Are there any areas for improvement or something they could have done differently?
This review was published on July 21, 2020
Former Marketing Director, Hospitality Company
Hospitality & Leisure
Sept. 2018 - Ongoing
weCreate Website Design & Marketing handles web design and development efforts for a hospitality company. They revamped two websites using WordPress and integrating a reservation tool and a toggle feature.
The websites have received positive feedback from guests and internal stakeholders. They boast a well-designed UI and are easy to navigate. weCreate Website Design & Marketing met deadlines and resolved any issues. They excelled in listening and implementing input from a large number of people.
Introduce your business and what you do there.
I’m the former marketing director of a hospitality company. There are over 30 properties including a water park, ski resort, restaurants, hotels, and conference centers.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with weCreate Website Design & Marketing?
Our two major revenue properties — a water park and ski resort — were in dire need of a website update. The proprietary vendor was using the same template across other companies, and we wanted to be different.
What was the scope of their involvement?
They handled web design and development as well as maintenance for the two sites using WordPress. The update for the water park website included an integration of the reservation tool we use as well as a way to showcase events and alerts for when we reach capacity or have closed attractions. The home page needed to showcase promotions because that was our most visited page.
For the ski resort, we needed to flip the content of the site between our summer and winter seasons. weCreate created a way for us and our guests to toggle between the two seasons.
What is the team composition?
It depended on the phase of the project. At the beginning, there were two individuals who kicked the engagement off. Then they brought in their development and design teams. I worked heavily with the developers and designers throughout the process.
How did you come to work with weCreate Website Design & Marketing?
I referred them to my company because they were local and I had previously worked with them.
What is the status of this engagement?
The ongoing engagement started in September 2018. There is ongoing maintenance and support.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
The websites received great internal feedback. Team members said they were super pleased and were able to easily find information. Externally, we had a lot of guests saying how happy and impressed they were with the platforms. They liked the reservation system and provided more feedback about its UI.
How did weCreate Website Design & Marketing perform from a project management standpoint?
They did great. They knew when deadlines were and made sure to meet them. If there were any snags, there was clear communication on what we needed to do.
What did you find most impressive about them?
They did really well with our Peak website, it was a beast not only from the developmental and functionality standpoint but because the team was three times as big from our side. weCreate had to gather a ton of input from a variety of different people. There was such a huge range of needs, and they listened really well and corralled them to simplify as much as possible.
Are there any areas they could improve?
We were happy overall. They could use a project manager to make sure they align with clients. However, I know that’s something they’re already working on.
Do you have any advice for potential customers?
Make sure to include the developer from the beginning of the project.
Overall rating: 5
Willing to refer: 5
Service & Deliverables
On time / deadlines
Value / within estimates
Willing to Refer5.0