WeCanFly

BACKGROUND

Please describe your company and position.

I am the Strategy and Operations of Home Carpet One

Describe what your company does in a single sentence.

We are a retail floor & home showroom, offering tile & stone, carpet, custom area rugs & runners, luxury vinyl, hardwood, cabinets, and countertops.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WeCanFly to accomplish?

• Migrate to Shopify
• Develop a new website that matched our high-end retail experience
• Grow local retail traffic
• Capitalize on eCommerce by enabling anyone in the US to purchase our products online

SOLUTION

How did you find WeCanFly?

Online Search

Why did you select WeCanFly over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from WeCanFly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website design, development, and migration to Shopify Advanced, including integrations with:

• Our CRM
• Our ERP
• Third party room visualization partner
• Several Shopify Apps

Now, we are in an ongoing relationship with the team. Project phases included:

• Kick-off
• Discovery workshops to understand goals, needs, customer segments / experience, etc.
• Design phase
• Development phase
• Launch
• Post-launch support
• Ongoing maintenance, support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have only been live for 1 month and have not yet started marketing the site, but:

• Error rate for website went from multiple catches a week by our team to nearly 0; when we do have errors/issues, we're able to fix them in minutes
• Traffic has increased by 30%, and we're still regaining our google rankings
• Leads have increased and are higher quality
• We've fulfilled 30 orders in the first month 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Weekly meetings with our project manager, who looped in design and development colleagues as needed. 
• We used Basecamp and Click-up as project management tools, which have been incredibly helpful, especially as we transition into an ongoing relationship with the We Can Fly team. 
• We love our team, and are choosing to continue partnering with them.

What was your primary form of communication with WeCanFly?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The We Can Fly team is:

• Incredibly talented
• Focused on problem solving
• Very collaborative to work with

We truly felt like we were in it together and could accomplish anything with WeCanFly.

Are there any areas for improvement or something WeCanFly could have done differently?

Keep an open line of communication on launch/completion date. We ended up launching a little bit later than expected. The We Can Fly team went above and beyond to get us ready for launch, but we may have avoided this situation if we had been more open about it earlier on.

BACKGROUND

Please describe your company and position.

I am a marketer at We Cant Sleep

Describe what your company does in a single sentence.

Manufacturer of bearings.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WeCanFly to accomplish?

• Launch an eCommerce site

SOLUTION

How did you find WeCanFly?

Clutch Site

Why did you select WeCanFly over others?

• High ratings
• Pricing fits our budget
• Good value for cost

How many teammates from WeCanFly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They UX'd, designed, and built both US and Europe eCommerce stores on Shopify to enable us to sell our product. We used a 3PL for fulfillment and the We Can Fly team helped integrate that seamlessly. For the Europe version of the store, we had to copy to US version of the store as well as add translation functionality. They also integrated marketing systems like Klaviyo, HubSpot, and Iubenda into the eCom site.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website was launched on the requested live date, and functioned as expected. The team provided great hyper care support post launch to deal with any little things that came up (which is always to be expected in a launch like this).

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Absolutely loved working with their PM team. We have a 6 hour difference so in person meetings were rare, which was absolutely OK because they worked so incredibly well through Basecamp. I could leave messages and by the time I woke up the next day they were addressed in one way or another. Very easy to work with, communicative, helpful, and also offered suggestions or solutions when I had questions on items that weren't their responsibility. 

What was your primary form of communication with WeCanFly?

Email or Messaging App

What did you find most impressive or unique about this company?

Just how easy they were to work with. It truly was a pleasure, they're one of my favorite vendors I've ever used. While that stood out the most, I should absolutely include that their design skills are phenomenal (we loved every design they did), and their Shopify technical expertise was world-class.

Are there any areas for improvement or something WeCanFly could have done differently?

Honestly, nothing comes to mind when I read this question. I'd work with them again in a heartbeat.

BACKGROUND

Please describe your company and position.

I am the PO Shopify / Digital and CRM Manager of L'Occitane en Provence

Describe what your company does in a single sentence.

The L'Occitane group is manufacturer and retailer of premium products with a focus on wellness and natural beauty.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WeCanFly to accomplish?

• Migration of 8 websites to Shopify Plus

SOLUTION

How did you find WeCanFly?

Online Search

Why did you select WeCanFly over others?

• High ratings
• Close to my geographic location
• Good value for cost

How many teammates from WeCanFly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved the migration of 8 existing ecommerce stores from a legacy platform to Shopify Plus. The project was executed in Scrum/ Agile methodology with MVP approach. In addition, the agency was responsible for developing custom applications to achieve the desired architecture and seamless integration with our Point of Sale (POS) system. 

Key Deliverables: 

• Migrated and fully functional Shopify Plus stores for 8 ecommerce L'Occitane markets.
• Custom applications developed according to specifications, enhancing user experience. 
• Support of integration between Shopify Plus and the client's POS system. 
• Training sessions and documentation for the client's staff. 
• Thoroughly tested and validated. 
• Post-launch support for a defined period to ensure stability and performance. 
• After migration we continue with non MVP features, developments and maintenance

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We work in Scrum so we have Sprints and monitor the progress on the Sprints plus of course the migration itself was the main measure - we had only 1 delay in Go Live trough out the whole project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes, on time. we launched on time, MVP aproach.

What was your primary form of communication with WeCanFly?

Virtual Meeting

What did you find most impressive or unique about this company?

They quickly adapted to the Scrum methodology. Moreover, they are very transparent, which helped us build trust.

Are there any areas for improvement or something WeCanFly could have done differently?

no one is perfect so we had like on every projects some areas where we had to work on improvement but nothing serious and never put the goal of project at risk

BACKGROUND

Please describe your company and your position there.

I am a founder of apparel GOD SAVE QUEENS brand.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WeCanFly?

With new brand indentity we decided to built new custom design that will follow our new guide lines. For last couple of years we were using default shopify theme with limited features. We needed new approach.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose this vendor because of their experience and very good client approach.

Describe the project in detail and walk through the stages of the project.

After a 2 discovery calls we set our goals and begin to work on first designs of mainpage. Once design of main page was accepted wecanfly move very quick to develop rest of the website.

How many resources from the vendor's team worked with you, and what were their positions?

In total 5, project Manager Michał that we loved to communicate with. 2 very skillful designers and 2 devs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We received tons of positive feedback from our clients. Our new custom made bra size selector allow us to lift 50% up sale of lingerie.

How effective was the workflow between your team and theirs?

Michał the project manager was very helpful and always available for us to reach out. Everything was delivered on time and in good quality.

What did you find most impressive or unique about this company?

Always that we requested something unique wecanfly was able to delivered it. Very skillful agency.

Are there any areas for improvement or something they could have done differently?

We are very detail oriented company. It has been a challenge for web designers to meet our expectations on a first round. Over all we reach our goals and satisfaction.

BACKGROUND

Please describe your company and your position there.

Comarch is a global software house based in Poland, I'm a Project Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WeCanFly, and what were your goals?

We wanted to build a connector between our product Loyalty Marketing Cloud and Shopify Platform, publish it as a public app in Shopify App Store

SOLUTION

How did you select this vendor and what were the deciding factors?

After contacting several companies with Shopify competences, we organized a consultation session, we were happy with the knowledge presented by WeCanFly during this session. Additionally, WeCanFly was able to provide us with a professional in a really short time both with being flexible with contractual agreement.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project goal was to integrate Shopify Platform with our product Loyalty Marketing Cloud. We delivered the project incrementally - process by process. This included: customer enrolment to loyalty from Shopify page, displaying loyalty information in Shopify, integration of sale process, coupons redemption.

This included writing a middleware both with generic frontend components that were aligned with Shopify 2.0. Technologies used: node.js and react.js

How many people from the vendor's team worked with you, and what were their positions?

That were 2 people: Shopify Developer and Project Manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

• we managed to deliver several releases as per plan to our first customer
• we were able to make right technical decisions from the beginning preparing us for app publication

Describe their project management style, including communication tools and timeliness.

Regular contact with agreed reporting - which was kept to minimum as project management was mainly on Comarch end. WeCanly's Project Manager was also very helpful to discuss app publication process in Shopify and giving tips on the process.

What did you find most impressive or unique about this company?

Flexibility, focus on client's needs. I hope for more collaboration in the future.

Are there any areas for improvement or something they could have done differently?

Not really

BACKGROUND

Please describe your company and your position there.

We are online stationery in Poland and manufacturer of notebooks, planners, etc.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WeCanFly, and what were your goals?

For reasons beyond our control, we had to migrate our entire online shop from the Shoplo platform to the Shopify platform at very short notice.

We were also planning to expand into foreign markets, for which we needed an English language shop, which was also handled by the WeCanFly agency.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found WeCanFly in the footer of another shop that we liked. We decided to work with them because of their very quick response to our enquiry and their readiness to act immediately when we were faced with a forced migration.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our history with WeCanFly contains 2 separate projects: our online store migration from Shoplo to Shopify and implementing the English version of it as a separate installation after a couple of months.

WeCanFly transferred a big database with order history, clients and products. They customized the store theme to maintain the original features. They did an integration with shipping providers and payment gateways.

They made integration with accounting software via Baselinker and configured other applications. After a successful new store launching WeCanFly prepared for us a completely new installation with additional features and applications e.g. (product and collection synchronization app, vouchers, Wishlist and many others).

How many people from the vendor's team worked with you, and what were their positions?

We worked with around 8 people: Maciek – co-founder, a few developers (Sebastian, Paweł, Dawid, Staszek, Janusz), content specialist Zuza and project manager – Joanna.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Migrating an online store from one platform to another is very stressful for every business owner. WeCanFly did it caring for safety so we were able to keep the business continuity.

The main goal of implementing an English version of the store was to simplify our products' international purchases and we definitely achieved it.

Our products are now available for customers from many different countries in Europe and all over the world e.g. Germany, Sweden, Italy, the UK, South Korea, Japan, Australia and many others.

Describe their project management style, including communication tools and timeliness.

We contacted remotely and could always count on their help and support, often going beyond the main scope of the agreed work. The work was always done professionally and on time.

What did you find most impressive or unique about this company?

Throughout the entire process of migrating the data and then creating the English version of the shop, we were sure that we were in good hands.

Professionalism, timeliness and clear communication are very important values for us. We could not have chosen better - we were 100% satisfied with our cooperation with WeCanFly.

Are there any areas for improvement or something they could have done differently?

I can't think of anything.

BACKGROUND

Please describe your company and your position there.

I am the owner of the clothing brand OSNOVA. We sell online through our e-commerce store women's clothing in Europe.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WeCanFly, and what were your goals?

WeCanFly built a dedicated store for us on the Shopify system. Store was based on one of the paid templates. Our goal was to create an effective, user-friendly (UX compliant), yet beautiful store. WeCanFly company excellently coped with this task. Their cooperation was fast, efficient, and professional. After the creation of the store, the company continues to support us in making changes and optimization.

SOLUTION

How did you select this vendor and what were the deciding factors?

WeCanFly is one of the few companies in Poland that specialize in the Shopify platform. After the initial verification conversation we had no doubt that it would be the best choice.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

A kick-off meeting was held to discuss our goals and objectives. The team then provided mockups and wireframes of our website. After several iterations, their team designed and created a new Shopify store for our brand.

How many people from the vendor's team worked with you, and what were their positions?

We had three people working with us: a project manager, a developer and a designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our new store on Shopify looks much better, runs faster and has better conversion results. The customers really like the design and functionality of the site. We are very satisfied with the final result.

Describe their project management style, including communication tools and timeliness.

The project was handled very efficiently and professionally. All steps were planned in advance and written down in the Basecamp platform. For each task were assigned appropriate people. We assess the management of the project as very good.

What did you find most impressive or unique about this company?

Professionalism and promptness in action. Efficient, direct communication. Proposing solutions suitable for our business.

Are there any areas for improvement or something they could have done differently?

No, we have no objections.

BACKGROUND

Please describe your company and your position there.

Manager of product development for the e-commerce platform via shopify

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WeCanFly, and what were your goals?

Our pest control company was looking for an easier way for our clients to purchase our services based on the input of their homes and property size. Our goal was to make this platform and create a slack integration for a more flawless experience

SOLUTION

How did you select this vendor and what were the deciding factors?

We have used previous vendors in the passed. This one stood out to us with the knowledge of the process and they built something similar for another company.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We were using Shopify as the foundation of the website. The technologies we needed to integrate into this phase were google sheets API, Slack API, SendGrid API, and a logic-based calculator to give a price to the consumer. They used liquid and PHP to build the platform. T

How many people from the vendor's team worked with you, and what were their positions?

There were about 6 different team members on each call to learn more about the architecture and how they will build it. The CTO and CEO (Kamil) were in the loop for the entire project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have seen an increase in sales due to the platform as now it is native to our own software as we were using a simple logic jump Typeform before.

Describe their project management style, including communication tools and timeliness.

We had an email chain usually 2-3 times a week once the project was coming to an end. We created the wireframes in AdobeXd so it made the vision easier to see.

What did you find most impressive or unique about this company?

I have worked with 10 different programming teams in the past. This one was amazing from a knowledge and understanding standpoint. I cannot express enough how much I would use them again.

Are there any areas for improvement or something they could have done differently?

I did not have one bad experience dealing with this company.

BACKGROUND

Please describe your company and your position there.

I'm am CMO at Shoepassion Group, responsible for Marketing, IT and eCommerce departments. The Shoepassion Group owns several shoe brands in the premium and luxury segment.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WeCanFly, and what were your goals?

Our online shop was running on Magento and should be migrated to Shopify. Our goal was to migrate without any problems and improve the performance and key metrics of the store. Our goal was to migrate without We are working with WeCanFly to expand our in-house team and gain additional expertise.

SOLUTION

How did you select this vendor and what were the deciding factors?

We researched Shopify agencies in Europe and expected WeCanFly as as a partner on equal footing, with specialization on Shopify and experience in Magento migration.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Complete migration from Magento to Shopify including companion systems and interfaces.

Project phases:

• kickoff meeting
• discovery workshop
• design phase
• development phase
• testing
• quality assurance

How many people from the vendor's team worked with you, and what were their positions?

A project manager and senior developer were our main contact points. Additionally we worked with two designers and another team member.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

• Google page speed increased a lot.
• Mobile metrics increased significantly.
• Overall increase in conversion rate.
• Easier handling compared to Magento.

Describe their project management style, including communication tools and timeliness.

We had weekly meetings with project manager and developer. They were very committed and always available. We had a solution-oriented work mode, which payed off a lot.

What did you find most impressive or unique about this company?

A lot of experience, yet a high willingness to find new solutions when necessary. Agency that has joined our boat.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

Warsaw Creatives is a creative agency with offices in Warsaw, London and Lisbon. We take care of clients from 360 degrees perspective and create unique marketing strategies, campaigns and events.

I work as an Account Manager, therefor I'm making sure that client is getting best quality work by collaborating with the whole team on delivering best results and ideas.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WeCanFly, and what were your goals?

We has to develop a website in an extremely short period of time.

SOLUTION

How did you select WeCanFly and what were the deciding factors?

I selected WeCanFly as it was the only company that actually said "we can do it". It was quite stressful project, because of the value of the client and time sensitivity and having a team who reassures every step of the way that we can deliver best quality of work at the end was crucial.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After sending the layouts developed by the agency, we established scope of work. The platform was actually required by the client (shopify), so straight after we started to work on development and managed to get the website up and running within around a month and allowed the client to have a very successful business launch.

How many people from the vendor's team worked with you, and what were their positions?

I believe it was 3 people: Business Development Manager and 2 developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It was building the website from scratch so except meeting client's expectations was enough:)

Describe their project management style, including communication tools and timelines.

We mainly communicated on basecamp, which was quite effective way of getting things done and having everything in one place.

What did you find most impressive or unique about this company?

Very professional and kind communication, loads of understanding and the overall outcome, which was making it happen.

Are there any areas for improvement or something they could have done differently?

No.