Webzvio

BACKGROUND

Please describe your company and your position there.

I am the Service Manager for an Industrial Commercial Door and Equipment serving the Caribbean

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webzvio, and what were your goals?

We wanted to export our products to the Caribbean using an E-Commerce Portal.

SOLUTION

How did you select this vendor and what were the deciding factors?

We reviewed several companies and although they had some bad ratings, we felt that we could work with them to reach our goals in a cost effective manner.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick off meeting and the way it went should have been an indication we have made a mistake. But we continued not wanting to lose our down payment. They never listened, it was almost like they never read the e-mails or products we sent. We had to ask and resend over and over again for over a year. the sad part is that although we wanted to take one step at a time, none of the pages were ever completed, always something missing or incomplete

How many people from the vendor's team worked with you, and what were their positions?

Although the two people we dealt with said they were Senior Developers, and the had a "Team" there was never any real indication of others, and the lack of progress for the site was the litmus test.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Unfortunately, the site is never completed, they kept promising for an entire year to get back on track, and we gave them $ 4,200.00 we were going to spend on Marketing when the site was complete however, the money was never used, and they refuse to return or continue with the site. Nothing was delivered except funds into their bank account.

Describe their project management style, including communication tools and timeliness.

Their management style was overpromise, and under deliver, something we learned the hard way. They stonewalled us for an entire year until cpanel expired. The communication was regular, it is just they would say yes we will complete, but never did until it was too late.

What did you find most impressive or unique about this company?

That they continue to take individuals money for services they never intend on delivering on. In my many conversations with them we could overhear their selling as if in a boiler room scenario. Sad really, in our 25 years in business, this is the first time we have been taken like this. We have discovered that the names change, but the players remain the same.

Are there any areas for improvement or something they could have done differently?

Yes, do the work they promised to do, and earn their money. Throughout the process, instead of finishing the project, they kept trying to upsell for more features but PTL, we did not fall for it and lose more money in the process. We are looking forward to finding some way to have them at least finish the work and place the site online, or get our money back. Fortunately, we have 100's of documents to back our claim.

BACKGROUND

Please describe your company and your position there.

I am the Project Manager dealing with digital marketing activities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webzvio?

Our customer needs to re-build his website which required hard coding or modification which is out of our scope of expertise.

SOLUTION

How did you select this vendor and what were the deciding factors?

We asked for past completed projects dealing with similar requirement.

Describe the project in detail and walk through the stages of the project.

Every stages were walked through in minute details before the site went "live"

How many resources from the vendor's team worked with you, and what were their positions?

2 staff. One designer and co-ordinating manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

After numerous meetings with bugs corrected, we finally have the end product. The team has been patient. They understand what would have a drastic effect if end-user placed an order.

How effective was the workflow between your team and theirs?

Very effective

What did you find most impressive or unique about this company?

Patience, understanding and accommodating to our requirement.

Are there any areas for improvement or something they could have done differently?

So far none.