Web Dev & Design for Fashion & Design Company
- Logo Web Design Web Development
- Confidential
- Dec. 2022 - Ongoing
- Quality
- 1.0
- Schedule
- 1.0
- Cost
- 1.0
- Willing to Refer
- 1.0
"I am requesting a complete refund from WebWolfs."
- Arts, entertainment & music
- Jacksonville, Florida
- 1-10 Employees
- Online Review
WebWolfs has been hired by a fashion and design company to develop their website. The team is also tasked with creating a logo and designing the client's brand collateral.
Web Wolf's work has failed to meet the client's expectations. The team has not been able to complete the project on time, and the client has been disappointed with the result. They cost the client $2,000 and did not deliver the promised deliverables.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO, Founder and Owner of Consider the other Soul
Describe what your company does in a single sentence.
Online fashion and design for your frequency
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire WebWolfs to accomplish?
- Logo
- Website
- Trademark
SOLUTION
How did you find WebWolfs?
Online Search, Other
Why did you select WebWolfs over others?
High ratings
Describe the scope of work in detail. Please include a summary of key deliverables.
As a small business owner looking to begin a journey that requires diligence, I came to webwolfs through bark.com and processing reviews to choose a potential partner to get myself going. To no avail, Steven B, the ONLY person I dealt with up until my handoff from Jonas W. back in December 2022. Steven and “Team” were working on my project diligently at the start.
However my deadline date of 12.30.2022 was not met although this was the committment set forth. I had a site launched briefly in 2.3.2023 and taken down just as promptly by March 7, 2023, as Steven continuously came up often, with new reasons as to why there we additional charges added upon each move toward some sort of completion.
This was brought to Steven’s attention very well in the beginning if interacting with him and I advised, “I am a man that needs to know the bottom line immediately, do not throw new things at me unexpected when this can be prevented.” To no avail again, this attempt to disregard my boundary was pushed to the point of me moving toward significant frustration as to why what we discussed from the start, is now changed and yhis so called company is requesting more money.
To get ot he bottom of this, upon me telling Steven “No” to the milking if funds, this “Team” sent threatening voice messages to me advising the current work performed would be shutdown If I didn’t provide more than the1800.00 already shoveled out. The initial quote was 1200.00 by the way. I never received any formal receipts nor documentation for legal proof of said services. I am now out of almost 2000.00USD with no website or brand work to shoe for it.
Protect your energy and your investment in yourself.This Soul sure is exhausted with the lack of consideration, hence the reason I made this my company name. Below is the requested insight on my findings which was never responded to in writing however, the voice message and site shutdown followed: Divine Energy Steven.
As I have had significant difficulty in effective communication with you and Team WebWolfs from January on out, I have several feedback points to consider:
- Feedback point 1: I am requesting a complete refund from WebWolfs.
- Feedback point 2: I have found that your team is not US Based and this was an attempt to scam me
- Feedback point 3: I was also unable to find your company registered in the US
- Feedback point 4: In the event consideration of a refund within 2 days is not addressed, my next course of action will be to post reviews on trust Pilot and Clutch. Steven during phone interactions, you made several forced pushes to get a review done for you although you never pushed to properly communicate and provide the requested services.
- Feedback point 5: I will also begin an investigation with my bank accordingly for the blatant disrespect to request a charge back.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
- Time
- Presentation
- Workmanship
Describe their project management. Did they deliver items on time? How did they respond to your needs?
As a small business owner looking to begin a journey that requires diligence, I came to webwolfs through bark.com and processing reviews to choose a potential partner to get myself going. To no avail, Steven B, the ONLY person I dealt with up until my handoff from Jonas W. back in December 2022. Steven and “Team” were working on my project diligently at the start.
However my deadline date of 12.30.2022 was not met although this was the committment set forth. I had a site launched briefly in 2.3.2023 and taken down just as promptly by March 7, 2023, as Steven continuously came up often, with new reasons as to why there we additional charges added upon each move toward some sort of completion.
This was brought to Steven’s attention very well in the beginning if interacting with him and I advised, “I am a man that needs to know the bottom line immediately, do not throw new things at me unexpected when this can be prevented.” To no avail again, this attempt to disregard my boundary was pushed to the point of me moving toward significant frustration as to why what we discussed from the start, is now changed and yhis so called company is requesting more money.
To get ot he bottom of this, upon me telling Steven “No” to the milking if funds, this “Team” sent threatening voice messages to me advising the current work performed would be shutdown If I didn’t provide more than the1800.00 already shoveled out. The initial quote was 1200.00 by the way. I never received any formal receipts nor documentation for legal proof of said services. I am now out of almost 2000.00USD with no website or brand work to shoe for it.
Protect your energy and your investment in yourself.This Soul sure is exhausted with the lack of consideration, hence the reason I made this my company name. Below is the requested insight on my findings which was never responded to in writing however, the voice message and site shutdown followed: Divine Energy Steven.
As I have had significant difficulty in effective communication with you and Team WebWolfs from January on out, I have several feedback points to consider:
- Feedback point 1: I am requesting a complete refund from webwolfs.com
- Feedback point 2: I have found that your team is not US Based and this was an attempt to scam me
- Feedback point 3: I was also unable to find your company registered in the US
- Feedback point 4: In the event consideration of a refund within 2 days is not addressed, my next course of action will be to post reviews on trust Pilot and Clutch. Steven during phone interactions, you made several forced pushes to get a review done for you although you never pushed to properly communicate and provide the requested services.
- Feedback point 5: I will also begin an investigation with my bank accordingly for the blatant disrespect to request a charge back.
What was your primary form of communication with WebWolfs?
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
Again, initially communication was great, within two weeks I felt stuck and very anxious as this is and was all very new to me. However webwolfs has ensured my prematurity has risen to intermediate knowledge and awareness at a minimum.
Are there any areas for improvement or something WebWolfs could have done differently?
- Honesty
- Trust
RATINGS
-
Quality
1.0Service & Deliverables
"Nothing was done on time and what little was delivered was revoked without refund"
-
Schedule
1.0On time / deadlines
"Nothing was done in time"
-
Cost
1.0Value / within estimates
"I didnt receive what I paid for nor was I refunded"
-
Willing to Refer
1.0NPS
"I would recommend them as the option on what NOT to partake in