Webtrack Technologies

Introduce your business and what you do there. 

I'm the owner of a bespoke men’s clothing store.

What challenge were you trying to address with Webtrack Technologies? 

We needed help to track the geographical location, age groups, and buying patterns of potential customers.

What was the scope of their involvement? 

Webtrack Technologies helped build two e-commerce websites in WordPress. They added a printable PDF form to the site. They also created a feature that follows the customer from the first page to the shopping cart. They're constantly doing website maintenance and updates as needed. They cover the whole spectrum from the concept of building a site to how it can remain relevant for today. They manage our Facebook and Instagram channels by posting content and responding to comments.

What is the team composition?

I work directly with the owner of the company. He has staff members that do social media management and marketing, website development and maintenance, graphic design, and mobile apps.

How did you come to work with Webtrack Technologies?

I first gathered information about them via the Freelancer website. 

How much have you invested with them?

I've spent somewhere close to $10,000 over the years.

What is the status of this engagement? 

We first started back in February 2014, and the engagement is ongoing. I originally hired a couple of people to do different aspects but eventually ended up using Webtrack Technologies for everything.

What evidence can you share that demonstrates the impact of the engagement? 

While I can’t say they’ve been instrumental in converting likes to dollars, the website does flow quite well. They've done a redesign to make the flow even better and to remain relevant. Webtrack Technologies is constantly looking for innovative ways streamline the purchase process. They have good ideas to help customers get in, make a purchase or selecting a service, and then get out.
 
How did Webtrack Technologies perform from a project management standpoint?

I'm in America and they’re in India, so the conversation occasionally got lost in translation. There were a few times when I had to reiterate my intent. Initially that was problematic, but now we've been together for so long it's not as prevalent. The ongoing relationship between our teams has manifested to where they understand what I'm saying, even though they speak a different language. 

Webtrack Technologies hits deadlines and sticks to a timeline. We communicate via email or WhatsApp. If I have any issues with the website, I can always contact them and they’re able quickly to address the issue at hand.

What did you find most impressive about them? 

Webtrack Technologies is more driven by building client relationships than by money. 

Are there any areas they could improve? 

No, nothing that I can think of offhand. 

Do you have any advice for potential customers? 

Hopefully they’ve resolved the communication gaps that created those initial pain points. As with any company, do your research first. Have all of your deliverables written out in plain English that a third grader could understand. 

Please describe your company and your position there.

Project Head

For what projects/services did your company hire Webtrack Technologies, and what were your goals?

We wanted to create crypto currency web software with wallet. So that our customers can trade online.

How did you select this vendor and what were the deciding factors?

We have checked online for best IT company in our city and then we have found that Webtrack is able to provide us solutions for our needs within our budget.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our project scope was to provide customers to give online trade on our platform with cryptocurrencies. Project steps were as below:

1) Project Discussion & Technologies selection.
2) Budget and timeline approval.
3) Design, flow chart according to requirements, and database design.
4) Implementation and development.
5) QA testing and Launch Technologies used: Nodejs, react js, Algorand, blockchain, Mongo DB.

How many people from the vendor's team worked with you, and what were their positions?

From Webtrack, they gave us 5 team members 1) Project Manager 1) Sr. Developer 2) Developers 1) Sr. Designer

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Webtrack Technologies provided top-notch web solutions and they always give weekly updates on call and show us the results/progress. We are going to launch the project soon and hope this will increase our traffic and leads as well.

Describe their project management style, including communication tools and timeliness.

Webtrack Technologies manages the project in best way. The project Manager provides us daily updates on email and weekly updates on call and shows the progress via screenshare. They used slack and trello as project management tools.

What did you find most impressive or unique about this company?

Webtrack Technologies worked very hard and provided solutions based on our needs. The most amazing thing at Webtrack technologies is project management and delivery. They have completed the work before the deadline.

Are there any areas for improvement or something they could have done differently?

For now, we have not found anything yet that they need to improve because they working in web development from last 7 years.

Please describe your company and your position there.

Owner

For what projects/services did your company hire Webtrack Technologies, and what were your goals?

I hired Webtrack Technologies to create new website for charity purposes. My Goal was to collect funds for Charity. They created me easy to use website.

How did you select Webtrack Technologies and what were the deciding factors?

I got the reference of webtrack Technologies from one of my friend. When I contacted them, they responded very quickly and they very very quick to understand my requirements.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We discussed the requirements of our project with Manager Singh. He discussed with his team and responded me. He decided to create project using WordPress.

How many people from the vendor's team worked with you, and what were their positions?

I contacted Manager Singh, who is web developer and along with him i contacted designer.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I want to raise funds for charity purposes. I got the desired results from the website.

Describe their project management style, including communication tools and timelines.

We used to connect over phone call and Whatsapp messaging and I got the project completed within decided time limits.

What did you find most impressive or unique about this company?

Communication process was very easy with Webtrack Technologies

Are there any areas for improvement or something they could have done differently?

For me everything was good.