Webtonic Solutions

Introduce your business and what you do there.

I work for Travelex South Africa, a global organization dealing in retail foreign exchange.

What challenge were you trying to address with Webtonic Solutions?

I approached Webtonic Solutions because I needed to develop a platform where corporations could order foreign currencies online.

What was the scope of their involvement?

We provided Webtonic with some requirements, but they were instrumental in mapping out the user flow. They also conceived of the entire design and color scheme.

Ultimately, they developed a fully-functional platform that features a dashboard. After placing an order, users are able to track everything—from the minute they were placed, up to transaction approval and point of delivery.

The platform also offers admin functionalities for our corporate clients, which eliminates the need for calls and long email-chains. The service is also endowed with user segregation and approval as well as a sophisticated notification system. No matter where the user is, they’re able to place, check, and approve orders.

To date, whenever there’s a support or maintenance need, we receive prompt assistance from one of the 5–6 people who’ve worked on the project.

What is the team composition?

Our team composition fluctuated between 2–6 developers. I remain in contact with Rhyn (Director, Webtonic) on a regular basis.

How did you come to work with Webtonic?

Webtonic was recommended to me by another supplier. I had spoken with a few agencies, and Webtonic became our preferred agency based on their experience and what they brought to the table.

What is the status of this engagement?

We started working with Webtonic in 2016, and the project lasted for 4–5 months.

What evidence can you share that demonstrates the impact of the engagement?

Millions of orders have been placed through the platform since it launched. The feedback we’ve received has been phenomenal. Webtonic’s work empowered corporations to be in control of their own orders without having to request data from the supplier.

We’ve been acquired recently, and we’ve had to move the platform from one data center to another. It was down for a couple of hours due to some unexpected problems, and the users waited for it to come online—instead of making phone calls and sending emails, like before. That indicates that they trust and prefer the platform compared to previous processes that we’ve had.

How did Webtonic perform from a project management standpoint?

They’ve been exceptional. While we were extremely busy with other projects, they’d follow up with a status update about the project. If they were in the area, they would pop into the office—even after we launched—just to make sure there were no issues. We could always pick up the phone and they were available no matter what. 

From a service point of view, Webtonic has been absolutely awesome. Their main focus is on people, rather than the services they offer. They went out of their way to please us.

What did you find most impressive about them?

The manner with which they dealt with us, as an organization, was outstanding. The entire engagement has a very personal touch. We were especially impressed by how there was always an expert available to immediately assist us with any issue.

I truly appreciate their personalized services, as well as their timeliness and organization. With so many suppliers out there that we can choose from, Webtonic really stands out.

Are there any areas they could improve?

There's nothing I can think of, at the moment. They’ve become my go-to people.

Do you have any advice for future clients of theirs?

Make an appointment and meet with them, and you won’t go anywhere else. From the moment the client meets with Webtonic, they'll be impressed by the company’s personal touch.