Other Digital Marketing
Confidential
Apr. 2011 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“Webstudio Boston was reasonably priced and seemed to be a food fit for me.”

Sep 25, 2018

Owner, New England Trips Inc.

Stephen Belcastro

Hospitality & leisure
Boston, Massachusetts
1-10 Employees
Phone Interview
Verified

Helping a startup, Webstudio Boston designed a website and oversaw SEO and digital marketing efforts. They’ve been providing ongoing support for eight years.

The website is user-friendly and easy to navigate. The in-house team is happy with the customer service and the level of responsiveness. Webstudio Boston’s expertise, affordable rates, and professionalism have contributed to the ongoing relationship.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of New England Trips. We're a tour company that offers day trips from Boston.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Webstudio Boston?

I was starting my own business and needed a company to design and maintain my website. They've been with me since 2011.

SOLUTION

What was the scope of their involvement?

They built my website from scratch and continue to support me whenever there is a problem with the site. They've also managed SEO and digital marketing on my behalf. We've changed the design a few times over eight years, but they've always been there for me.

What is the team composition?

I mostly work with Paul (Web Designer, Webstudio Boston).

How did you come to work with Webstudio Boston?

I found them through an online search. I called a few companies, but Webstudio Boston was reasonably priced and seemed to be a food fit for me.

What is the status of this engagement?

I started working with them in 2011, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website is very user-friendly, so it's easy for customers to book trips. Paul did a great job with the design.

How did Webstudio Boston perform from a project management standpoint?

Paul is very responsive and addresses issues in a timely manner to make sure the website always operates well.

What did you find most impressive about them?

I appreciate their personable approach. Paul stays on top of everything.

Are there any areas they could improve?

No, I've been happy with everything.

Do you have any advice for potential customers?

Give them a try. You probably won't find a more reasonably priced company that would deliver such high-quality products.

RATINGS

5.0

"I've had no complaints in the eight years we've worked together."

Webstudio Boston

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