What evidence can you share that demonstrates the impact of the engagement?
On one site in particular, we actually sort of re-laid out our products because of some changes in the market, and we’ve noticed an uptick in our lead forms because of the changes that he helped us make. I use Google Analytics and keep track of a lot of other statistics, and we’ve seen some really great results.
How did Website Design by Doug Walker perform from a project management standpoint?
I think Doug has performed really well. He’s really easy to work with, very flexible, and if he doesn’t do something exactly the way you want it the first time, he doesn’t take it personally. He just fixes the issues and keeps moving which is rare among some web developers.
What did you find most impressive about them?
I think the main thing that distinguishes Website Design by Doug Walker is how seriously they take their work. If you ask for a change, you don’t have to wonder whether it’s going to be done. In fact, you’ll most likely see the results of the change within 24 hours.
Are there any areas they could improve?
No, I don’t think there’s anything he could improve at all.
Do you have any advice for potential customers?
Make sure you write up clear and concise specifications. If their team doesn’t understand something you ask of them, they will ask a lot of questions until they do, but if you are very explicit to begin with, it can save you a lot of time by taking the onus off him to ask additional questions.