Website Butlers

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Trill HipHop Shop. We are a streetwear, sneaker, and clothing store, and we also carry art supplies. We’re one of a kind among hip-hop culture. We have everything for graffiti writers, rappers, and DJs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Website Butlers?

I needed someone to get my website up and running. I’ve run other stores in the past, and it’s hard to find a reliable website developer and service provider.

SOLUTION

What was the scope of their involvement?

They brought in charts to show what they could do and they built my e-commerce site from scratch. We’re still working on it and making changes. They have free rein to change it up for me.

What is the team composition?

I worked mainly with Nick (CTO, Website Butlers).

How did you come to work with Website Butlers?

I heard praise for Nick’s work and I received references from people in my network.

How much have you invested with them?

We’ve spent less than $10,000.

What is the status of this engagement?

We started working with them March 2018 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The local paper tracked my SEO and said the website is doing well, and I’ve been getting good traffic. Whenever I need a change, Website Butlers gets it done the same day.

How did Website Butlers perform from a project management standpoint?

They’re quick and professional. They’re always there to answer the phone.

What did you find most impressive about them?

Their customer service is better than anyone else I’ve worked with. Nick is really on the ball.

Are there any areas they could improve?

No, I’m very satisfied.