WebMob Technologies

Please describe your company and your position there.

I'm the owner of this new venture. It's regarding empowering women in the middle east to feel comfortable in their own hair and the option to enhance if they wish to using alternative hair.

For what projects/services did your company hire WebMob Technologies, and what were your goals?

This is a new project hence we hired this team to design and develop a WordPress site, by doing this I am positive it will harvest great traffic substantially by the end of the year

How did you select this vendor and what were the deciding factors?

We did our research and also attended a tech conference in the region where we fortunately met with WebMob. We chose this vendor based on their rich projects, their design skills, cost and relevant time zone they operate in.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off virtual meeting to discuss our goals and objectives. From there, the team delivered mock-ups & wireframes for our site. After a few alterations, their team designed and developed an informational WordPress site. They then guided us how to update the content to reflect our company's services and they then created a landing page with a contact form.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was assigned as our main point of contact throughout the process. There were also 2 full stack developers and a designer working behind the scenes

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website is yet to go live so can't post any numeric outcomes, however the feedback we received from professionals was all positive and exciting

Describe their project management style, including communication tools and timeliness.

We used Trello to stay updated on the whole process, google meets every 2 weeks and constant emailing which worked well with us

What did you find most impressive or unique about this company?

They gave us a professional and friendly website that was easy to update. They have also supplied us with all the relevant videos on how to navigate through the website back-office work. They have also tested out the website to make sure all is running smoothly and have always managed to answer every query.

Are there any areas for improvement or something they could have done differently?

There was some misunderstanding of some aspects of the contract from our side but they were more than happy to explain and took the time to clarify every point of concern.

Introduce your business and what you do there.

I am the founder of General Counsel London Limited, which is the operating company for GCLondon. Our aim is to establish a professional networking app for legal services.

What challenge were you trying to address with WebMob Technologies?

I needed an MVP for iOS, so I hired WebMob.

What was the scope of their involvement?

There wasn’t much communication after the delivery of the first product, which was the MVP. I had asked them to stop the maintenance charge after a while. I came back to them again after some time to build the Android app and web app and to update the iOS version.

What is the team composition?

There was a marketing guy who first called me. I then spoke to the CEO who assigned a project manager to me. 

How did you come to work with WebMob Technologies?

They were the ones who contacted me. I was doing an extensive search and checking out Clutch as well. I proceeded to work with WebMob mainly due to the cost and the good communication.

How much have you invested with them?

I think I invested around £18,000 GBP (approximately $25,000 USD), and I also paid a quarterly maintenance fee of £340 (approximately $500 USD), which went on for quite a while.

What is the status of this engagement?

We started working together around October 2017. It hasn’t wrapped up yet because I’m still hoping to get something from WebMob, like access to what is published on my domain as well as my AWS account that I am still locked out of. 

What evidence can you share that demonstrates the impact of the engagement?

I have a registration with the SRA (Solicitors Regulation Authority) here in the UK which recognizes my company and my project. I had even gone to fairs. It has been a complete disgrace for me and I am just so petrified to restart the whole project since I basically have to delete it and start all over again. I’m just hanging on that maybe something can be done.

How did WebMob Technologies perform from a project management standpoint?

The relationship was very professional throughout for the delivery of the MVP. They were all very nice in the beginning, and things went underway relatively smoothly. I exercised quite a lot of accommodation and patience, and there were no conflicts from both sides. I didn’t notice anything bad. 

The PM was really responsive and the CEO was available when I needed him, but there wasn’t too much communication because I left them to do the job. They delivered the product, but there were lots of spelling mistakes and bugs. It wasn’t an amazing job, but I knew that we could work them out since I anticipated those problems would appear.

In the second project, I noticed a difference in the team culture. They seemed a bit more in higher steam, but the communication was not as good and the billing style didn’t feel right. It felt like I would give them the job, and they were going to charge me for whatever they needed to do before checking with me and negotiating things. I tolerated it until they delivered the product. 

Before delivery, I had asked for a handover process in case I needed to hand over the project to someone else. They agreed to it in an email, although there were some elusive terms which stipulated that they would hand it over, and if I gave them any work after that then it would be under a new contract. I was happy to continue and tolerate what I could.

After they shipped the product, I called Pramesh (CEO) in January 2020. He mentioned in the comments that I ended the relationship with them, however, when I called him in January, it was him who cut it off, stopping midway in the conversation and said that he didn’t want to work with me anymore. 

I didn’t lose my temper, but I was stifled. What set me off was that he started dictating to me that if I wanted to continue working with them, it would be under new prices that I had to accept without questioning what they charged me or what work they allocated to my project. They were trying to renegotiate the terms, but the way they did things was shocking and disgusting.

After all the rubbish of getting upset about this and not resolving it in a sensible way, there was no way forward. I tried to get another developer from their team to get the stuff from them, but they weren’t responsive and were asking for money. It was as though they were holding me hostage. The worst thing is there is another gentleman who didn’t bother writing a review. He called me and told me that Pramesh did the same thing to him and left him hanging, and he had spent considerably more than me on his project.

Are there any areas they could improve?

There are people reaching out to me who’ve had the same experience, so they must have done this to a lot of companies. These people, like me, are probably being held hostage, not doing anything to WebMob because they are stuck.

Do you have any advice for potential customers?

Don’t use them because you can potentially kill your whole project.

This review was published on January 8, 2020

Ajay Valecha

Founder, General Counsel London Limited

Legal

1-10 Employees

London, United Kingdom

Confidential

Jan 2018 - Ongoing

Project summary

WebMob Technologies created an MVP for a networking app. The solution included a web app and mobile apps.This review was originally 5 stars overall for the initial delivery. It was updated by the client on January 8, 2020. The vendor's response is included.

Feedback summary

Following a successful collaboration, WebMob Technologies was brought on to provide additional development services. However, tensions arose during the second development phase, which led to the termination of the engagement.

BACKGROUND

Please describe your company and your position there.

I am the founder of General Counsel London Limited, which is the operating company for GCLondon. Our aim is to establish a professional networking app for legal services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebMob Technologies?

I wanted to develop a mobile app to house the legal services networking platform.

What were your goals for this project?

The goal was to complete an MVP.

SOLUTION

How did you select this vendor?

After an exhaustive outreach effort and discussions with many vendors worldwide, WebMob Technologies contacted me directly. I found them highly responsive and refreshingly insightful in our first meeting. Their prices were competitive and I appreciated their level of communication, so I decided to work with them.

Describe the project in detail.

The team developed an MVP for our networking app. Now, we are working on the next stage of the product.

What was the team composition?

I spoke with a project manager, who handled communication within the WebMob Technologies team. The CEO and the head of marketing made themselves available upon my request.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It was a successful collaboration. WebMob Technologies delivered the MVP I requested with consistently great customer service. I plan to continue the development process with their team and I’m looking forward to growing together.

How effective was the workflow between your team and theirs?

They managed the workflow with efficiency. It’s been a great experience so far.

What did you find most impressive about this company?

I really enjoyed working with our project manager. She was confident in her work ethic, and I’m sure she was supported by a resourceful team.

Are there any areas for improvement?

There were a few spelling mistakes in their work.

Star Ratings

Overall rating: 0.5

Quality: 0.5

Schedule: 0.5

Cost: 1.5

Willing to refer: 0.5

Company response

The vendor responded on January 17, 2020.

We worked with the client for the last 3 years. Initially, we developed an iOS app where the client provided the designs. During the development stage, we provided consultation on the designs that were not per industry standards and designed the missing screens for a better user experience. 

Once we delivered the best-quality, bug-free work, the client approached us to continue the partnership. We redesigned the whole system as per industry standards and developed an Android mobile application, a web application with extended functionality, and created the server architecture to deploy the system. Seeing the long-term relationship, we provided a discounted price with very competitive hourly rates. 

After over three years, we increased the price for the first time, and the client disrespected and shouted at the CEO during price negotiation. They later apologized for the same thing in a written format.

Not only did we develop, design and deploy the networking platform, but we have also provided consultations regarding system functionality, marketing plans, and strategy as well as providing a high level of services on the spot. 

This is very disappointing to see a review from the client just because he ended the business partnership due to his unprofessional behavior with the company.

Introduce your business and what you do there.

I’m the CEO of a video-on-demand company.

What challenge were you trying to address with WebMob Technologies?

I needed them to build some web applications.

What was the scope of their involvement?

WebMob Technologies developed my video-on-demand web app. It allows users to rent movies digitally. Now, their team is working on adding new features such as music and e-books.

What is the team composition?

I work with the CEO and project manager. There are about 10 people on their team, working on different aspects of the project.

How did you come to work with WebMob Technologies?

I found them on Clutch. After visiting several companies that I was considering, I selected WebMob Technologies based on the efficiency I observed. We had confidence they’d deliver quality work.

How much have you invested with them?

We’ve invested around $160,000.

What is the status of this engagement?

The engagement began in January 2018, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Thus far, the deliverables are great. Through no fault of theirs, some of the programs weren’t what we expected. But overall, they deliver what they promise. They’ll be my go-to company for a long time.

How did WebMob Technologies perform from a project management standpoint?

I receive project updates from our project manager and the CEO, who has been heavily involved in the project. Everything has been completed on time.

What did you find most impressive about them?

They’re very good at graphics and UI design.

Are there any areas they could improve?

If they had more connections with big companies like Google and Facebook, it’d be easier for them to do their tasks. Currently, they don’t have good contacts like that.

Introduce your business and what you do there.

I’m a panel coordinator at a pharmaceutical market research group.

What challenge were you trying to address with WebMob Technologies?

We hired them to build a website for our doctors to use for panel purposes.

What was the scope of their involvement?

They built a website that can handle traffic coming in and out for our doctors. They use it to participate in market research projects. We gave them specifications to follow.

What is the team composition?

We had one main point of contact.

How did you come to work with WebMob Technologies?

We began working together before with them before I came on board.         

What is the status of this engagement?

We began working together in October 2019, and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Everything is good so far.

How did WebMob Technologies perform from a project management standpoint?

They’re really good and stay on top of things.

What did you find most impressive about them?

They maintain communication even during their off hours, since they’re based in India.

Are there any areas they could improve?

They did miss some comments that I had, but other than that, it’s been a smooth process.

Do you have any advice for potential customers?

My advice is to maintain communication.

Introduce your business and what you do there. 

I’m the CEO of a real estate agency and I manage multiple brokerage firms. 

What challenges were you trying to address with WebMob Technologies?

We were developing an enterprise-level CRM software and lead generation platform for real estate agents. We wanted assistance in building the CRM component of our platform. 

What was the scope of their involvement?

I had a vision for what features and capabilities I wanted. We wanted a solution that would automatically capture any communication between our agents and clients. They helped us create a system that could track phone calls, text messages, and emails. The system is available on desktops and as a mobile application for iOS and Android. 

What is the team composition?

At the peak of the project, we had a team of 18. I worked directly with the CEO and project manager. We also had front- and backend developers, and app developers. 

How did you come to work with WebMob Technologies?

I posted the project on the internet, and they reached out to me with a proposal via LinkedIn. Their proposal showed me that they were approaching the project holistically. They showed a desire to tailor their work to the real estate industry and my business specifically. 

What is the status of this engagement?

We began our ongoing relationship with them in April 2019.

What evidence can you share that demonstrates the impact of the engagement?

They spent a lot of time digging into our business process so they could offer ways to improve it. They hadn’t worked with a real estate company before, but they were able to gain a deep understanding during our engagement. 

The speed, ease of use, and responsiveness are at the same level or better than the current CRMs on the market. 

How did WebMob Technologies perform from a project management standpoint?

Although there is a large time difference between our offices, they were available to work on my hours. I was able to visit their offices in India and some of their team members came to our office in California. They helped create a project management roadmap that helped us track deliverables and meet deadlines. 

What did you find most impressive about them?

Having a new perspective from them was helpful. They provided actionable business development advice because they understood our processes.

Are there any areas they could improve?

My original preference was to develop the product as quickly as possible and launch it before trying to polish the features. However, they worked to deliver a more polished product that was more highly-functional than I expected. They didn’t want to launch a half-baked product. 

Do you have any advice for potential customers? 

You need to put in the time to get the best value out of the project. If you just hand off the project, you won’t get the same results as you would if you remained actively engaged. 

This review was updated by Dan Sundberg on May 19, 2020. New content is below. 

BACKGROUND

Introduce your business and what you do there.

I’m the director of people and culture at a real estate company. 

OPPORTUNITY / CHALLENGE

What challenges were you trying to address WebMob Technologies?   

We wanted to build our own real estate search site from scratch. There are a lot of out-of-the-box solutions, but we wanted something more robust. 

SOLUTION

What was the scope of their involvement?

They built a sophisticated search and map search feature. The solution also updates as you scroll through. Users can filter for certain criteria. It was also important to us that the service was quick and responsive. Additionally, they integrated lead capture functionalities throughout the site. 

What is the team composition?

We worked with a team of 18 people. Our direct points of contact were the CEO and a project manager. 

How did you come to work with WebMob Technologies?   

I think we put an ad up on a freelancer website. We interviewed several candidates. At first we were hesitant to hire a company, rather than an individual. However, after talking to multiple options, their capabilities stood out. 

How much have you invested in them?

We spent about $250,000 for this project. 

What is the status of this engagement?

We started working together in April 2019. The site launched at the beginning of March 2020. They’re still working with us to provide updates and make modifications as needed. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re benchmarking ourselves against one of our major competitors. Their site converts about 1 in 8,000-9,000 leads. In contrast, our site converts about 1 in 4,000 leads. So far, we’ve had about 12 in-person client appointments and made 3 sales as a result of the site. 

How did WebMob Technologies perform from a project management standpoint?

They were very communicative. They gave us lots of opportunities for input and feedback. One of the things I appreciated about them was that they shared a lot of insight and were willing to push back on things. They didn’t just take our orders. 

I think they used Trello to manage the project. 

What did you find most impressive about them?

The quality of their work is really good. The site they built allows us to be competitive with larger companies whose budgets were probably far larger. 

Are there any areas they could improve?

No, nothing comes to mind. 

Do you have any advice for potential customers? 

Communication is really important because of the time difference, as they’re based in India. As a result, It’s important to be flexible when you schedule meetings.

Please describe your company and your position there.

I work for a consulting firm specializing in the life sciences industry. I have an internal-facing role where my responsibilities include managing our external communications (website, social media, etc.).

For what projects/services did your company hire WebMob Technologies?

WebMob helped us to redesign our website. As our company has grown significantly over the past several years, we were looking for a professional and engaging website to help attract top candidates for roles at our company. We were also looking to demonstrate our expertise and capabilities effectively to our clients. As we are a relatively small firm, we needed external support to help with the design and programming of our new website.

What were your goals for this project?

Our goals were to create a modern, visually appealing, engaging and professional website to help attract candidates and clients. We had a number of topics that we wanted to effectively communicate to our online audiences. We also wanted to enable data capture from our audience so that we could better tailor content to audiences in the future. The website also needed to look polished and professional on various devices.

How did you select this vendor?

We had worked with this vendor on other prior projects, and they were maintaining / making routine updates to our prior website. We asked them to share ideas / options for our new website and we liked the ideas that they contributed.

Describe the project and the services they provided in detail.

WebMob was responsible for developing the website designs and implementing the programming. We provided all of the website content / wording to be included. They provided design options for each page within the website as they were completed. We iterated on the specifics of each design and then once approved, they developed the website and ensured mobile responsiveness. They created a backend for the website where we can make edits as needed.

What was the team composition?

I worked with a single point of contact, Darshini Patel. I am not sure what the team composition was.

Can you share any information that demonstrates the impact that this project has had on your business?

As we have headed into our major candidate recruiting season, candidates we have spoken with have been well informed about our company, the work we do, and what the company provides to employees. They often ask very informed questions and are highly motivated to apply for roles with us. As we did not have measurable metrics prior to the update, we cannot compare year over year. However, having access to these metrics now has already helped us to understand our audience better. For example, we know a few basic demographic trends and we also know which sections / elements of our company story are most appealing to audiences.

How was project management arranged and how effective was it?

Darshini did an excelled job of managing the project. We used Trello to keep everything on track. Once a page was completed, it was moved to a section of the Trello page that indicated it was ready to review. We also worked in Adobe XD to provide specific feedback on elements of the design. We had check in meetings a couple times per week to discuss newly completed items and to address questions. While the time zone difference (India to US West Coast) limited some of our options for scheduling synchronous meetings, Darshini was very willing to stay online later during her evening to make our regular check-ins work. The time difference was even quite helpful sometimes. I would have a full day to review new designs, and often times I would wake up to have all of my feedback on designs implemented with new versions ready to review.

What did you find most impressive about this company?

Incredibly flexible and creative, interesting designs. We had a lot of ideas and a few different stakeholders involved in the process. This was a really important project for our team. Darshini and the WebMob team were always highly adaptable when we needed aspects changed. They would look to clarify and understand the request, then effectively implement the change in a very timely manner. They were fast at making changes and updating the designs and web development page. Darshini was fantastic to work with. We were really happy with the way that the website turned out -- WebMob was able to build a website that visually interesting, engaging, polished and professional.

Are there any areas for improvement?

There were some items that we were responsible for that the WebMob team wouldn't do. However, all of this was stated upfront and was no surprise. We were responsible for drafting all of the content ourselves. We also selected most of the stock photography used within the website, as we had preferences for photos that communicated particular ideas. There were some areas where we ended up spending more time than we expected, for example with correcting minor typos that were not originally in the content that we provided. However, overall I was very impressed with the quality and engagement that the team provided.

Please describe your company and your position there.

We create mobile apps for the tourism sector. They are designed to improve visitor engagement, loyalty and revenues. We operate across the UK and North America. I am the Managing Director.

For what projects/services did your company hire WebMob Technologies?

We had an unexpectedly high number of projects due for completion at the same time.

What were your goals for this project?

We needed to secure high quality software development expertise to increase our delivery capacity, and we needed a team that would work in collaboration with our development team.

How did you select this vendor?

We issued a brief to number of potential suppliers and then commenced discussions with each of them to find the best fit. Our priority was to pick a collaborative partner what could deliver high quality solutions that we could trust.

Describe the project and the services they provided in detail.

They worked with us to develop a new mobile app. We produced the HF designs and user journeys and they developed the mobile interface for both android & iOS devices. This included integrating a number of APIs that were developed by our team.

What was the team composition?

A mix of software development engineers and project manager.

Can you share any information that demonstrates the impact that this project has had on your business?

By increasing our development capacity we were able to meet the service needs of all our clients during a very busy time. Without the contribution of WebMob this would not have been possible.

How was project management arranged and how effective was it?

The project management was excellent. Both teams used a range of software tools to facilitate collaborative working and effective communication through the contract.

What did you find most impressive about this company?

All members of the team were proactive and positive in how they interacted with the wider team.

Are there any areas for improvement?

None.

Please describe your company and your position there.

I’m the CEO of Eifo, a platform that helps users to find a place to park their car in the street.

For what projects/services did your company hire WebMob Technologies?

We needed help with the design and development of our application for iOS and Android, as well as our website.

What were your goals for this project?

To have an amazing application that our users love. We wanted it to work perfectly and to have an outstanding design and UX.

How did you select this vendor?

We interviewed several different vendors, then selected three to speak to over video calls. We discussed how they could meet our requirements and asked them to show us some previous work. Webmob Technologies proved to be very professional and able to understand our needs from the very beginning. They had done similar things and seemed to offer high quality at a good price, so we decided to go with them.

Describe the project in detail.

They worked on our iOS and Android applications, as well as our website.

What was the team composition?

There was a project manager, a designer, four developers, and a testing analyst.

Can you share any outcomes from the project that demonstrate progress or success?

The project ran smoothly, with some minor issues that were quickly fixed. The app is now in both stores and working properly.

How effective was the workflow between your team and theirs?

It was very good. The only issue was the time difference, as we’re in Argentina, while they’re in India, which might have caused some delays. However, they respond fast, and communication was good.

What did you find most impressive about this company?

They really sought to make our project succeed.

Are there any areas for improvement?

They could do more testing as there were some issues or bugs that found. We expected them to have been noticed by them before us, but there was nothing critical.

Introduce your business and what you do there.

I’m a graphic design specialist for Midwest Electronics Gaming.

What challenge were you trying to address with WebMob Technologies?

We hired WebMob Technologies to develop a website and mobile application for a revenue portal. The solution needed to generate revenue reports for our clients and handle functionalities such as rewards cards and location finding.

What was the scope of their involvement?

First, we provided requirements and design guidelines for the solutions. WebMob Technologies is now building the site and the app for iOS and Android. We’re doing testing and reporting any issues. May 2019 is the target completion date.  

What is the team composition?

I interact with the project manager. She has a team working behind the scenes.

How did you come to work with WebMob Technologies?

I joined Midwest Electronics Gaming after the company hired WebMob Technologies.

How much have you invested with them?

We’ve spent around $25,000.

What is the status of this engagement?

We started working together in January 2018 and the partnership is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The portal is user-friendly for our old-demographic clients. Users have had to adapt to new revenue report generation processing, but we haven’t encountered any major issues. We’ve been able to update features and implement fixes quickly.

How did WebMob Technologies perform from a project management standpoint?

WebMob Technologies accommodates the nearly 12-hour time difference. We can schedule Skype calls on relatively short notice. Turnaround times are appropriate for the complexity of each task.

What did you find most impressive about them?

The team understood our perspective and leveraged that insight to meet every requirement.

Are there any areas they could improve?

Communication between teams has slowed as the final stage nears. This is a crucial time to communicate regularly.

Do you have any advice for potential customers?

Clients should be prepared going into the partnership.

Please describe your company and your position there.

I’m the marketing manager of a chemical products exporter.

For what projects/services did your company hire WebMob Technologies?

We hired WebMob Technologies to design and develop a React Native cross-platform mobile application and a website with a backend admin panel. We wanted an application that was interactive and not just informative.

What were your goals for this project?

Up until last year, we did business on the phone and didn’t have much of a digital presence. We wanted to reach more businesses and individuals who were interested in importing chemicals products. The platform needed to be accessible to users anywhere in the world.

How did you select this vendor?

Initially, I had meetings with the CEO of WebMob and a project manager. They suggested several ideas I hadn't even thought about. Their dedication and feedback before starting the project distinguished them from other vendors I was considering.

Describe the project in detail.

I provided WebMob Technologies with a document detailing how we wanted the application to work. They suggested we implement notifications to give users real-time updates and a graph view so they could look at price history. The app also allows users to search different chemical product categories, receive daily price updates, connect with our company for a quote, and view messages. The app is being developed for iOS and Android. The website they’re building will be used to promote the app.

What was the team composition?

I worked directly with a PM, who managed the team developing our mobile app. We had pre-scheduled, bi-weekly meetings with the project manager and developers face to face.

Can you share any outcomes from the project that demonstrate progress or success?

The mobile application has helped us digitize our business and given us an opportunity to reach more users. We still have a long road ahead, as we need to market the application to reach our target audience.

How effective was the workflow between your team and theirs?

I was the primary point of contact on behalf of our company, and I interacted directly with their PM via email and phone. The PM was very efficient and responded to every request quickly.

What did you find most impressive about this company?

WebMob Technologies took care of the entire process, from design and development to deployment. We’re very satisfied with the end product and have decided to continue working with them for additional feature development and application maintenance.

Are there any areas for improvement?

No, there aren’t. They manage their processes and resources well.