What evidence can you share that demonstrates the impact of the engagement?
The rebrand was a big deal for us, and we got great feedback on the site overall. The dashboard for online applicants was entirely their work. We launched in October 2018, and we've had at least 2,000 users go through the online dashboard.
The numbers are constant, and feedback from applicants is excellent. The process is understandable and easy to navigate. We've brought in 120 new students entirely through that online dashboard.
How did WEBii perform from a project management standpoint?
Our deadlines moved, but they never dropped the ball. They were very flexible with my needs, and they were easy to communicate with. We used Basecamp, and I got weekly updates and notices for each new item. I knew when everything would go live, and we had a comprehensive testing process.
What did you find most impressive about them?
As a host, they were less expensive than other vendors. They are local to Austin, and I can meet with them in person to discuss projects and solutions. They're right here when I need them, and I work with the same people all the time.
They understand our organization, projects, and goals, and they align with us to get our projects done. Beyond being just a company that offers tech support, they provide ideas, guidance, and leadership on our projects.
Are there any areas they could improve?
Basecamp was a little disorganized, but we didn't have any major problems. The tiny snags we faced would have happened with any provider, and they work quickly.
Do you have any advice for potential customers?
Have a designer on your team. They do a great job with development, but if you have a look and a theme in mind, have someone with a strong design sense to help with your projects.