WebGuru Infosystems Pvt. Ltd.

Please describe your company and your position there.

I am the Founder & CEO of Namasa Meditech Pvt Ltd. Namasa is a healthcare technology startup based out of Delhi NCR in India

For what projects/services did your company hire WebGuru Infosystems Pvt. Ltd., and what were your goals?

For our recently launched venture, we need to set up a intuitive website with focus towards attracting investors and hospitals as prospect customers. We have a past experience of hiring WebGuru for similar assignment for my earlier venture. And it was a fantastic experience. We didn't have to think twice before hiring them again.

How did you select this vendor and what were the deciding factors?

Past positive experience of their services was the deciding factor

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We worked in a agile iterative manner. Starting with the formal kick off, 3 designs were provided. We picked one we liked. This was followed by us sharing the content and they coming back with version 01. Reiterations followed till we reached the perfect outcome.

How many people from the vendor's team worked with you, and what were their positions?

A project Manager was assigned as SPOC. He has a team of 4-5 developers and designers assigned for this project

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The landing page is the main attraction of the whole website. People who have seen the website have praised the aesthetics, look & feel and relevant images along with content format

Describe their project management style, including communication tools and timeliness.

We had weekly status calls with almost daily emails on their deliverable and our feedback. Communication was always on-time, without any delays from their end

What did you find most impressive or unique about this company?

The best thing about their company is the ease of doing business with them. Being a repeat customer, we wanted the same project manager assigned for the ease of communication and collaboration. They lost no time in assigning the same gentleman to us!

Are there any areas for improvement or something they could have done differently?

Given the startup boom in India and globally, their services need to be more attuned towards startups and their specific challenges. Their alignment with startups can take them long way as these startups grow, taking them along as the trusted tech partners

Please describe your company and your position there.

iSpiice (Integrated Social Programs In Indian Child Education) is a philanthropic organization founded in 2008 by Varun Verma. iSpiice helps poor and less prosperous rural families in India with volunteering services. iSpiice works very hard to improve the lives of rural families and the very important character in this programs are volunteer students, who serve these indigent families with their services. In this humanitarian organization we list numerous programs which are list as below.

In our Volunteering opportunities in India we list programs mentioned below: English Teaching volunteering is the program in which volunteers can join programs in teaching and help families specially child’s, women to grasp better opportunities in English learning. Child Care Volunteer India is one of the important and most picking plans of iSpiice volunteering opportunities. In this volunteer from all over the world used to educate poor children’s with English and other areas.

Education Volunteer Opportunities is the program with which volunteers can help rural families with providing education in areas like English Teaching, Decoration, Health care and more. With Volunteer Women in India one can indigent women with teaching them English, Heat acre related topics and other area that help them in their regular life. Except these iSpiice provides services in travel and summer volunteering also. iSpiice is flexible with services and plans in volunteering. One can help iSpiice with their services at anytime.

For what projects/services did your company hire WebGuru Infosystems Pvt. Ltd.?

Website Development

How did you select this vendor and what were the deciding factors?

We are working with Webguru from last 12 years and taking their services this time we hire them for web designing and they have done a great job.

Describe the project in detail and walk through the stages of the project.

iSpiice is a volunteer organization working for the welfare for children rights.

How many resources from the vendor's team worked with you, and what were their positions?

In total 4, including 2 web developers and two project managers.

Can you share any outcomes from the project that demonstrate progress or success?

Excellent and easy going it was fun working with them.

How effective was the workflow between your team and theirs?

Easy communication all email were replied on time and phone call were attended by them.

What did you find most impressive or unique about this company?

Experience, friendly behavior and excellent knowledge which web developer Tamaghna have.

Are there any areas for improvement or something they could have done differently?

Overall, I was happy with their work; they did an excellent job.

Please describe your company and your position there.

I am Business Analyst at Keyob Australia. Keyob Australia is an IT company designing and developing Bespoke Software Solutions for Business and Individuals. KeyobSAS is the state of the art marvel of Keyob Australia that is very first ERP system solution for the auto body parts suppliers.

For what projects/services did your company hire WebGuru Infosystems Pvt. Ltd., and what were your goals?

Our website required some wow factor and since our developers were too busy in Application Software Development we handed over the job to WebGuru Infosystems Pvt. Ltd. who are well organized and well established in website development and what they delivered is a step ahead of our expectations.

How did you select this vendor and what were the deciding factors?

WebGuru Infosystems Pvt. Ltd. stand out among IT service providers and they are known for being well focused and meeting their timelines.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We sent our requirements and WebGuru sent back design options and after we chose one of the designs they developed the website using WordPress, PHP; they also helped us with the suitable images for the website.

How many people from the vendor's team worked with you, and what were their positions?

Project Manager was the main point of contact

Can you share any measurable outcomes of the project or general feedback about the deliverables?

90% positive feedbacks

Describe their project management style, including communication tools and timeliness.

They are self driven and require lesser meetings after the proper diagnosis of the requirements.

What did you find most impressive or unique about this company?

They were self driven, well-organized, and they had a great sense of web structural design. They are quick in delivering the targeted solution.

Are there any areas for improvement or something they could have done differently?

At this point I don't find them lacking anywhere. They are just marvelous.

Please describe your company and your position there.

We are a business service company , providing niche business strategy and process consulting services to public sector and SME in the UK and West Africa

For what projects/services did your company hire WebGuru Infosystems Pvt. Ltd., and what were your goals?

To design a bespoke and robust payroll software adaptable to west Africa countries. The system had to be highly modular to adapt to the ever changing needs of developing countries .

How did you select WebGuru Infosystems Pvt. Ltd. and what were the deciding factors?

We used Webguru Infosystems Pvt Ltd ,about 8 years ago and appreciated the technical expertise and customer service delivery on our 1st engagement with the company

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope was to design and configure an adaptable payroll system for the West African Market. The software had to modular and scalable . Easily to update the payroll tables Outputs Calculate the Income taxes, national Insurance and Pension Contributions. Payslips Electronic files to interface with the various statutory bodies for periodic submission.

How many people from the vendor's team worked with you, and what were their positions?

We had a dedicated project Manager from Webguru who was very response to all our requirements.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Delivered on time and to specification.

Describe their project management style, including communication tools and timelines.

Email

What did you find most impressive or unique about this company?

Their ability to convert our high-level functional request into an excellent technical specification was amazing. Very impressive

Are there any areas for improvement or something they could have done differently?

Maybe assistance with Testing scripts. These would have sped up the testing process a bit more

Please describe your company and your position there.

Linda Alfieri Hair Replacement Center. We are helping people who have hair loss

For what projects/services did your company hire WebGuru Infosystems Pvt. Ltd.?

We had a very poor website and they helped us to make a new fantastic website. Now that the website is finished, they will assist us with the monthly SEO. We signed up a plan with them that they take care on it every month.

What were your goals for this project?

The goal was and is to impress our customers and to get the best possible 1st impression about our company and after this to get new customers.

How did you select this vendor?

I did find them in Google and it displayed that they are along the 10 best digital marketing companies in India. And that they are ISO 9001:2015 certified. I did contacted many vendors, but I did choose them because of their fast answer, good value offer.

Describe the project and the services they provided in detail.

Designed, developed the website.

What was the team composition?

I loved the way to work them. I sent an email which what I wanted to get and they always answered within short time to follow up with me. My special thank you to Souvik Ghosh and his team. It was really a fantastic experience to work with them. We are in the USA and they are in India. That was never any problem, perfect service from their end! Thank you

Can you share any information that demonstrates the impact that this project has had on your business?

We just went recently live and several customers already came back to us and loved the new website.

How was project management arranged and how effective was it?

It was perfect

What did you find most impressive about this company?

The value which we got for our money and the very fast delivery of their work were great. No delays. perfect friendly team.

Are there any areas for improvement?

I don't see anything. They are the best! What a great experience to work with them!

Introduce your business and what you do there.

I’m the general manager of a small startup. We’re a group of five people that do web development. We offer a variety of services to our clients.

What challenge were you trying to address with WebGuru Infosystems Pvt. Ltd.?

For the services that we don’t have an in-house team, we use subcontractors.

What was the scope of their involvement?

My team built an e-commerce site using Magento and we used WebGuru Infosystems Pvt. Ltd. to build the mobile app for iOS and Android for that site. The goals were the standards of the e-e-commerce site like registering users, login, surfing the product, adding to cart, and checkout.

I split this project into 10 stages. For each stage, I allocated a fraction of the total project cost to be released at the end of each stage. I measured their performance at each stage of the project.

Although the project officially finished a few months ago, the contract offers six months maintenance free of charge. If anything arises in the application and we figure out it’s their code, they’ll fix it for free.

What is the team composition?

At the beginning of the project, we were in touch with the project manager. When he left, they put us in touch with another guy who was our single point of contact.

How did you come to work with WebGuru Infosystems Pvt. Ltd.?

I published the project details on an online platform and asked each firm to come up with a proposal that included a timeline, cost, plan, and some features. It was my first time doing a mobile app and was open to all suggestions. I found WebGuru Infosystems Pvt. Ltd.’s proposal to be the most suitable one.

It wasn’t the cheapest or most expensive option. They presented themselves and their plan was really well. They told us they have some partnership with the university and they presented some of their previous experience. I had a quick chat with them and during that interview, they were really good.

How much have you invested with them?

We spent between $3,500-$4,000.

What is the status of this engagement?

We started working together in February 2019 and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The app went through different stages. In the first phase, it was the screen designs. They designed it and it was okay with us. We didn’t have any modifications. We approved it. Then they started code writing. At that time, there is nothing for us to see or approve.

Then when they had the first build, they shared it with us and we were checking this build. If we faced any issues, we told them. During the time, I figured out that they don’t have any meaning of internal testing or quality check. For example, they shared a build today and we told them the errors. Tomorrow they’ll share a build with the same errors or they fix one or two and keep three and four.

Then we would have a different type of error that was working fine in the previous build, but they fixed something and broke something else.

Despite all of our issues, the project was delivered and everyone is happy now. The client is happy, I got paid, and I’m happy. When I ask Weburu Infosystems Pvt. Ltd. about advice related to the app, they gave me advice.

When the project was delivered and updates were published, I expected them not to honor their commitment to free maintenance, but they did.

The issue we’re facing now stems from them because they didn’t try to clean code and didn’t check the bugs that can happen in that app before publishing. They didn’t do any quality check and that was a major issue.

They consumed my time a lot. We expected a high-quality outcome and didn’t plan to spend 5-6 hours daily just checking their work. They should have some kind of internal testing before releasing to their client.

How did WebGuru Infosystems Pvt. Ltd. perform from a project management standpoint?

The project was delivered completely out of time. We planned to publish the app by the end of April, but we didn’t publish until early May and it wasn’t a complete copy. I was really in a rush to publish this app and I approved them to publish it and then continue the other smaller tasks as updates to that application.

At the beginning of our project, I got frustrated and tried to get outside support from the platform I found them on. I hoped a third party would act like an impartial judge or put some pressure on them, but there wasn’t an appropriate solution.

I had the option to cancel the project, get my money back, and start with another company, but I didn’t want to start from the beginning. Time was really critical for me.

I told them the delay was not what we were expecting from them and that I’d leave negative feedback online if they didn’t meet our expectations.

They replied that they would stop the project if I did that, but I was really under pressure from my client. If I cancelled the project, I’d lose my client. This was a mega client for me and I couldn’t afford to lose that business.

We communicated through the platform we found them on to make sure everything was recorded. As a result, communication was limited. We couldn’t share images, voice recordings, and direct calls, so we moved to Skype.

What did you find most impressive about them?

They have the necessary expertise. If they say they can do it, they can. It took extra time and money, but in the end, we still got a solid product.

Are there any areas they could improve?

The first con was mainly the time delay. I don’t think they have the experience that they say they have. When we ask them to do something, they say it will take time, but somehow, we figured out that they don’t know how to do it. They were taking the time to search and check how they can do it and then try and implement.

The second thing is I was asking for standard features that are commonly available in any e-commerce mobile application and they were saying it couldn’t be done or that they can’t do it or we’d have to pay them extra. The contract was as detailed as we could get it, but contracts can’t include everything, though. For example, we can’t include that we need this button in this screen to be green.

I often listened to them because they have experience that I don’t have. Later on, especially now in working with a different firm, I realized that 40% of what they told us that couldn’t be done, can easily be done. They just don’t know how to do it.

The third problem was that they didn’t feel the urgency of the project. Delaying the project cost everybody extra time and money; to me, to them, to the client.

For example, we sent them something in the morning and they responded after 2-3 hours. If it’s the time of their closing, even if they’re still online, they won’t respond until the second day.

If they’re on duty, they will respond. If it’s a holiday, they won’t respond. To us, this was unacceptable for a live app because it impacts users.  

Do you have any advice for potential customers?

Don’t expect up to standard outcomes. Expect the simple and basic outcome only. If you get two months as a time commitment from them, consider 6-7 months. They offer services other than mobile apps development. Perhaps mobile apps are their weakness.

Please describe your company and your position there.

I’m the owner of a management consulting services firm called ARCS Inc. We help clients in various industries ranging from healthcare to transportation.

For what projects/services did your company hire WebGuru Infosystems Pvt. Ltd.?

We hired them to help us develop a web and mobile app for one of our clients in event management.

What were your goals for this project?

We wanted to create the product successfully for our client.

How did you select this vendor?

Having collaborated for several years, I trusted their abilities based on the previous work they produced. We originally found them through a referral from my business partner.

Describe the project and the services they provided in detail.

The team worked with us to define the initial concept for our project. They translated our concept into a formal proposal and statement of work (SOW). From there on, they handled the entire lifecycle of production. The scope of work included designing, developing, testing, and hosting the app.

What was the team composition?

WebGuru Infosystems Pvt. Ltd. provided a project manager and a business analyst. They also supplied front- and backend engineers, testers, and UI designers for the app.

Can you share any information that demonstrates the impact that this project has had on your business?

Though the app hasn’t launched yet, we’ve received positive feedback from the users who were involved in the beta testing phase. We anticipate having a solid product to go live in the near future, thanks to the help from WebGuru Infosystems Pvt. Ltd.

How was project management arranged and how effective was it?

Their methodology was well-designed. The team had proven success in delivering projects. They always provided a single point of contact, which helped us interact efficiently and effectively.  

What did you find most impressive about this company?

They offered a competitive price for the work they provided. The team’s resources and professionalism were great. We counted on them as a single source to cover all our needs. Additionally, they never asked us to change our requests, as some vendors have done. We were pleased with their commitment to our project.

Are there any areas for improvement?

When we visited their offices, we thought the Wi-Fi and some other facilities could have been improved.

Please describe your company and your position there.

Operating in the higher education sector, The Brainware Group runs a full-fledged university, an engineering college, and a degree college. I am a member of the marketing team.

For what projects/services did your company hire WebGuru Infosystems Pvt. Ltd.?

We hired WebGuru to build our website using the latest web development trends.

What were your goals for this project?

We wanted a dynamic, aesthetically pleasing website that would load quickly to facilitate interaction among the stakeholders and the student community.

How did you select this vendor?

WebGruru’s portfolio and experience in developing websites were the deciding factors after an extensive tendering process. In addition, their ISO 9001:2015 certification gave us confidence in their work.

Can you go into detail about the services they provided and the scope of the project?

The CMS platform on which WebGuru built the website offered an interactive arena for our management to engage with the student community. 

What was the team composition?

A project manager and a project coordinator were assigned as liaisons to monitor daily progress

Can you share any information that demonstrates the impact that this project has had on your business?

The increase in student queries generated by the launch led to higher enrollment rates in our various courses, especially by students from neighboring countries like Bangladesh, Nepal, and Bhutan. The website also helped with both our student outreach program and our bottom line.

How was project management arranged and how effective was it?

During brainstorming sessions with the team and other department heads, the project manager offered valuable suggestions for features that were ultimately incorporated into the website. 

What did you find most impressive about this company?

WebGuru completed the project within the timeline and implemented all requirements to our satisfaction.

Are there any areas where they can improve?

They are a thoroughly professional group of individuals who know their job well, strive to understand our needs, and are responsive to our requests. We found no areas of improvement. 

Please describe your company and your position there.

I own a company that manufactures and home delivers premium pet food.

For what projects/services did your company hire WebGuru Infosystems Pvt. Ltd.?

I hired them for multiple branding projects.

What were your goals for this project?

I wanted a modern and cohesive brand for our new products.

How did you select this vendor?

I reviewed their portfolio and appreciated the team’s great customer service and prompt responses to my questions.

Can you go into detail about the services they provided and the scope of the project?

They designed our corporate image, website, marketing materials, and sales tools. Specific services included graphic design, web design, programming, digital marketing, and PDF-based sales content.

What was the team composition?

Multiple designers and programmers worked on each product.

Can you share any information that demonstrates the impact that this project has had on your business?

The team created a wonderful corporate image, a functioning webstore, and a successful digital marketing campaign.

How was project management arranged and how effective was it?

The team managed every project in a timely and professional manner. Furthermore, they responded to my requests and questions promptly and with great attention to detail.

What did you find most impressive about this company?

The team was knowledgeable and knew how to act on their expertise.

Are there any areas where they can improve?

No! They should keep doing a great job.

Please describe your company and your position there.

I am starting up a fintech company

For what projects/services did your company hire WebGuru Infosystems Pvt. Ltd., and what were your goals?

We were a fresh start up and needed someone to develop our website from scratch and do the write up

How did you select this vendor and what were the deciding factors?

I had worked with WebGuru in previous projects

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

HTML Files, logo design, write up

How many people from the vendor's team worked with you, and what were their positions?

2

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The thought process behind deciding the colors, content, and flow was amazing.

Describe their project management style, including communication tools and timeliness.

We had a weekly email exchange for updates

What did you find most impressive or unique about this company?

The working mates are very professional and accommodating

Are there any areas for improvement or something they could have done differently?

The need more attention to details.