WebGuru Infosystems Pvt. Ltd.

Please describe your company and your position there.

We are a business service company , providing niche business strategy and process consulting services to public sector and SME in the UK and West Africa

For what projects/services did your company hire WebGuru Infosystems Pvt. Ltd., and what were your goals?

To design a bespoke and robust payroll software adaptable to west Africa countries. The system had to be highly modular to adapt to the ever changing needs of developing countries .

How did you select WebGuru Infosystems Pvt. Ltd. and what were the deciding factors?

We used Webguru Infosystems Pvt Ltd ,about 8 years ago and appreciated the technical expertise and customer service delivery on our 1st engagement with the company

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope was to design and configure an adaptable payroll system for the West African Market. The software had to modular and scalable . Easily to update the payroll tables Outputs Calculate the Income taxes, national Insurance and Pension Contributions. Payslips Electronic files to interface with the various statutory bodies for periodic submission.

How many people from the vendor's team worked with you, and what were their positions?

We had a dedicated project Manager from Webguru who was very response to all our requirements.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Delivered on time and to specification.

Describe their project management style, including communication tools and timelines.

Email

What did you find most impressive or unique about this company?

Their ability to convert our high-level functional request into an excellent technical specification was amazing. Very impressive

Are there any areas for improvement or something they could have done differently?

Maybe assistance with Testing scripts. These would have sped up the testing process a bit more

Please describe your company and your position there.

We are a business service company which help small business companies by making a business plan for better planning

For what projects/services did your company hire WebGuru Infosystems Pvt. Ltd.?

To get enquires for the business to grow in the online market by performing SEO and SMO services. We were new in the digital market domain so we needed an experienced organization to work with.

What were your goals for this project?

Our goal was to build brand awareness in the online market and also rank in Google to increase the online inquires

How did you select this vendor?

We were referred by a business colleague after reviewing their growth. As they were an ISO certified company so was easy for me to make my decision.

Describe the scope of their work in detail.

Search engine optimization, Social media optimization, and Brand awareness

What was the team composition?

The team was very responsive to their work. They have guided me on how SEO works and the steps in building the online market

Can you share any outcomes from the project that demonstrate progress or success?

We did not have any presence in the online domain and was very new to it. We only had purchased a website and had content in it. After the work has started, within 2 months the results were very clear. There was real traffic coming on the site. At first, the target was only in the local area which later we had expanded. The inquiries were coming in at a good pace.

How effective was the workflow between your team and theirs?

They were very prompt with their work but it was declared only from my side as I was busy at times. I used to ask so many questions related to SEO and the work which I was breifed by the team very well

What did you find most impressive about this company?

Their teamwork and prompt response were most impressive.

Are there any areas for improvement?

I have not found any as of now!

Please describe your company and your position there.

Linda Alfieri Hair Replacement Center. We are helping people who have hair loss

For what projects/services did your company hire WebGuru Infosystems Pvt. Ltd.?

We had a very poor website and they helped us to make a new fantastic website. Now that the website is finished, they will assist us with the monthly SEO. We signed up a plan with them that they take care on it every month.

What were your goals for this project?

The goal was and is to impress our customers and to get the best possible 1st impression about our company and after this to get new customers.

How did you select this vendor?

I did find them in Google and it displayed that they are along the 10 best digital marketing companies in India. And that they are ISO 9001:2015 certified. I did contacted many vendors, but I did choose them because of their fast answer, good value offer.

Describe the project and the services they provided in detail.

Designed, developed the website.

What was the team composition?

I loved the way to work them. I sent an email which what I wanted to get and they always answered within short time to follow up with me. My special thank you to Souvik Ghosh and his team. It was really a fantastic experience to work with them. We are in the USA and they are in India. That was never any problem, perfect service from their end! Thank you

Can you share any information that demonstrates the impact that this project has had on your business?

We just went recently live and several customers already came back to us and loved the new website.

How was project management arranged and how effective was it?

It was perfect

What did you find most impressive about this company?

The value which we got for our money and the very fast delivery of their work were great. No delays. perfect friendly team.

Are there any areas for improvement?

I don't see anything. They are the best! What a great experience to work with them!

Introduce your business and what you do there.

I’m the general manager of a small startup. We’re a group of five people that do web development. We offer a variety of services to our clients.

What challenge were you trying to address with WebGuru Infosystems Pvt. Ltd.?

For the services that we don’t have an in-house team, we use subcontractors.

What was the scope of their involvement?

My team built an e-commerce site using Magento and we used WebGuru Infosystems Pvt. Ltd. to build the mobile app for iOS and Android for that site. The goals were the standards of the e-e-commerce site like registering users, login, surfing the product, adding to cart, and checkout.

I split this project into 10 stages. For each stage, I allocated a fraction of the total project cost to be released at the end of each stage. I measured their performance at each stage of the project.

Although the project officially finished a few months ago, the contract offers six months maintenance free of charge. If anything arises in the application and we figure out it’s their code, they’ll fix it for free.

What is the team composition?

At the beginning of the project, we were in touch with the project manager. When he left, they put us in touch with another guy who was our single point of contact.

How did you come to work with WebGuru Infosystems Pvt. Ltd.?

I published the project details on an online platform and asked each firm to come up with a proposal that included a timeline, cost, plan, and some features. It was my first time doing a mobile app and was open to all suggestions. I found WebGuru Infosystems Pvt. Ltd.’s proposal to be the most suitable one.

It wasn’t the cheapest or most expensive option. They presented themselves and their plan was really well. They told us they have some partnership with the university and they presented some of their previous experience. I had a quick chat with them and during that interview, they were really good.

How much have you invested with them?

We spent between $3,500-$4,000.

What is the status of this engagement?

We started working together in February 2019 and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The app went through different stages. In the first phase, it was the screen designs. They designed it and it was okay with us. We didn’t have any modifications. We approved it. Then they started code writing. At that time, there is nothing for us to see or approve.

Then when they had the first build, they shared it with us and we were checking this build. If we faced any issues, we told them. During the time, I figured out that they don’t have any meaning of internal testing or quality check. For example, they shared a build today and we told them the errors. Tomorrow they’ll share a build with the same errors or they fix one or two and keep three and four.

Then we would have a different type of error that was working fine in the previous build, but they fixed something and broke something else.

Despite all of our issues, the project was delivered and everyone is happy now. The client is happy, I got paid, and I’m happy. When I ask Weburu Infosystems Pvt. Ltd. about advice related to the app, they gave me advice.

When the project was delivered and updates were published, I expected them not to honor their commitment to free maintenance, but they did.

The issue we’re facing now stems from them because they didn’t try to clean code and didn’t check the bugs that can happen in that app before publishing. They didn’t do any quality check and that was a major issue.

They consumed my time a lot. We expected a high-quality outcome and didn’t plan to spend 5-6 hours daily just checking their work. They should have some kind of internal testing before releasing to their client.

How did WebGuru Infosystems Pvt. Ltd. perform from a project management standpoint?

The project was delivered completely out of time. We planned to publish the app by the end of April, but we didn’t publish until early May and it wasn’t a complete copy. I was really in a rush to publish this app and I approved them to publish it and then continue the other smaller tasks as updates to that application.

At the beginning of our project, I got frustrated and tried to get outside support from the platform I found them on. I hoped a third party would act like an impartial judge or put some pressure on them, but there wasn’t an appropriate solution.

I had the option to cancel the project, get my money back, and start with another company, but I didn’t want to start from the beginning. Time was really critical for me.

I told them the delay was not what we were expecting from them and that I’d leave negative feedback online if they didn’t meet our expectations.

They replied that they would stop the project if I did that, but I was really under pressure from my client. If I cancelled the project, I’d lose my client. This was a mega client for me and I couldn’t afford to lose that business.

We communicated through the platform we found them on to make sure everything was recorded. As a result, communication was limited. We couldn’t share images, voice recordings, and direct calls, so we moved to Skype.

What did you find most impressive about them?

They have the necessary expertise. If they say they can do it, they can. It took extra time and money, but in the end, we still got a solid product.

Are there any areas they could improve?

The first con was mainly the time delay. I don’t think they have the experience that they say they have. When we ask them to do something, they say it will take time, but somehow, we figured out that they don’t know how to do it. They were taking the time to search and check how they can do it and then try and implement.

The second thing is I was asking for standard features that are commonly available in any e-commerce mobile application and they were saying it couldn’t be done or that they can’t do it or we’d have to pay them extra. The contract was as detailed as we could get it, but contracts can’t include everything, though. For example, we can’t include that we need this button in this screen to be green.

I often listened to them because they have experience that I don’t have. Later on, especially now in working with a different firm, I realized that 40% of what they told us that couldn’t be done, can easily be done. They just don’t know how to do it.

The third problem was that they didn’t feel the urgency of the project. Delaying the project cost everybody extra time and money; to me, to them, to the client.

For example, we sent them something in the morning and they responded after 2-3 hours. If it’s the time of their closing, even if they’re still online, they won’t respond until the second day.

If they’re on duty, they will respond. If it’s a holiday, they won’t respond. To us, this was unacceptable for a live app because it impacts users.  

Do you have any advice for potential customers?

Don’t expect up to standard outcomes. Expect the simple and basic outcome only. If you get two months as a time commitment from them, consider 6-7 months. They offer services other than mobile apps development. Perhaps mobile apps are their weakness.

Please describe your company and your position there.

I’m the owner of a management consulting services firm called ARCS Inc. We help clients in various industries ranging from healthcare to transportation.

For what projects/services did your company hire WebGuru Infosystems Pvt. Ltd.?

We hired them to help us develop a web and mobile app for one of our clients in event management.

What were your goals for this project?

We wanted to create the product successfully for our client.

How did you select this vendor?

Having collaborated for several years, I trusted their abilities based on the previous work they produced. We originally found them through a referral from my business partner.

Describe the project and the services they provided in detail.

The team worked with us to define the initial concept for our project. They translated our concept into a formal proposal and statement of work (SOW). From there on, they handled the entire lifecycle of production. The scope of work included designing, developing, testing, and hosting the app.

What was the team composition?

WebGuru Infosystems Pvt. Ltd. provided a project manager and a business analyst. They also supplied front- and backend engineers, testers, and UI designers for the app.

Can you share any information that demonstrates the impact that this project has had on your business?

Though the app hasn’t launched yet, we’ve received positive feedback from the users who were involved in the beta testing phase. We anticipate having a solid product to go live in the near future, thanks to the help from WebGuru Infosystems Pvt. Ltd.

How was project management arranged and how effective was it?

Their methodology was well-designed. The team had proven success in delivering projects. They always provided a single point of contact, which helped us interact efficiently and effectively.  

What did you find most impressive about this company?

They offered a competitive price for the work they provided. The team’s resources and professionalism were great. We counted on them as a single source to cover all our needs. Additionally, they never asked us to change our requests, as some vendors have done. We were pleased with their commitment to our project.

Are there any areas for improvement?

When we visited their offices, we thought the Wi-Fi and some other facilities could have been improved.

Please describe your company and your position there.

Operating in the higher education sector, The Brainware Group runs a full-fledged university, an engineering college, and a degree college. I am a member of the marketing team.

For what projects/services did your company hire WebGuru Infosystems Pvt. Ltd.?

We hired WebGuru to build our website using the latest web development trends.

What were your goals for this project?

We wanted a dynamic, aesthetically pleasing website that would load quickly to facilitate interaction among the stakeholders and the student community.

How did you select this vendor?

WebGruru’s portfolio and experience in developing websites were the deciding factors after an extensive tendering process. In addition, their ISO 9001:2015 certification gave us confidence in their work.

Can you go into detail about the services they provided and the scope of the project?

The CMS platform on which WebGuru built the website offered an interactive arena for our management to engage with the student community. 

What was the team composition?

A project manager and a project coordinator were assigned as liaisons to monitor daily progress

Can you share any information that demonstrates the impact that this project has had on your business?

The increase in student queries generated by the launch led to higher enrollment rates in our various courses, especially by students from neighboring countries like Bangladesh, Nepal, and Bhutan. The website also helped with both our student outreach program and our bottom line.

How was project management arranged and how effective was it?

During brainstorming sessions with the team and other department heads, the project manager offered valuable suggestions for features that were ultimately incorporated into the website. 

What did you find most impressive about this company?

WebGuru completed the project within the timeline and implemented all requirements to our satisfaction.

Are there any areas where they can improve?

They are a thoroughly professional group of individuals who know their job well, strive to understand our needs, and are responsive to our requests. We found no areas of improvement. 

Please describe your company and your position there.

I own a company that manufactures and home delivers premium pet food.

For what projects/services did your company hire WebGuru Infosystems Pvt. Ltd.?

I hired them for multiple branding projects.

What were your goals for this project?

I wanted a modern and cohesive brand for our new products.

How did you select this vendor?

I reviewed their portfolio and appreciated the team’s great customer service and prompt responses to my questions.

Can you go into detail about the services they provided and the scope of the project?

They designed our corporate image, website, marketing materials, and sales tools. Specific services included graphic design, web design, programming, digital marketing, and PDF-based sales content.

What was the team composition?

Multiple designers and programmers worked on each product.

Can you share any information that demonstrates the impact that this project has had on your business?

The team created a wonderful corporate image, a functioning webstore, and a successful digital marketing campaign.

How was project management arranged and how effective was it?

The team managed every project in a timely and professional manner. Furthermore, they responded to my requests and questions promptly and with great attention to detail.

What did you find most impressive about this company?

The team was knowledgeable and knew how to act on their expertise.

Are there any areas where they can improve?

No! They should keep doing a great job.

Please describe your company and your position there.

New website development and website refresh

For what projects/services did your company hire WebGuru Infosystems Pvt. Ltd.?

Development of a website

What were your goals for this project?

Have a new website

How did you select this vendor?

Came highly recommended and presented themselves well. They delivered on what they said.

Describe the project and the services they provided in detail.

Websitwith CMS

What was the team composition?

Developers and myself

Can you share any information that demonstrates the impact that this project has had on your business?

Website done on time and within budget. Great work from Webguru team.

How was project management arranged and how effective was it?

NA

What did you find most impressive about this company?

They know what they are doing. They're easy to communicate with and professional.

Are there any areas for improvement?

None.

Please describe your company and your position there.

It’s Magma line Inc, we are an online shopping based in California USA.

For what projects/services did your company hire WebGuru Infosystems Pvt. Ltd.?

The project was to create a new application for our websites.

What were your goals for this project?

United States

How did you select this vendor?

I was looking for a good company to do this for me and I found them on the fiver

Describe the project in detail.

The app was built for us to have a better service for the customers.

What was the team composition?

The webguru is a powerful and active team.

Can you share any outcomes from the project that demonstrate progress or success?

It’s still a new app and we are still working to make an advertising on this.

How effective was the workflow between your team and theirs?

The project manager I was assigned was easy to communicate with and was really active. He always tried his best to solve the issues.

What did you find most impressive about this company?

They are active and real hard workers.

Are there any areas for improvement?

Yet this is running well and they said they will support the app if there is any issue

Please describe your company and your position there.

I am the digital marketing head at Brainware University—a technical college offering job-oriented courses in engineering and management.

For what projects/services did your company hire WebGuru Infosystems Pvt. Ltd.?

We hired WebGuru Infosystems Pvt. Ltd. for a suite of digital marketing services.

What were your goals for this project?

We wanted Brainware University to be featured near the top of search results for a variety of keywords. As a result, we wanted to receive more quality leads from interested students and their parents.  

How did you select this vendor?

Through our research of several digital marketing companies, we found WebGuru Infosystems Pvt. Ltd. to be the most suitable for us in terms of cost, expertise, and services available.

Describe the scope of their work in detail.

WebGuru Infosystems Pvt. Ltd. identified suitable keywords, which facilitated an overhaul of our metatags and how we marketed ourselves. We used Google Analytics and other tools to track our success.

What was the team composition?

We worked with a project manager and a team of Google specialists.

Can you share any outcomes from the project that demonstrate progress or success?

We now rank much higher in searches for most of our chosen keywords. We have received many inquiries about our courses, and more students are joining our university.

How effective was the workflow between your team and theirs?

Everything was quite organized. WebGuru Infosystems Pvt. Ltd. supplied us with weekly and monthly reports of our progress. We communicated easily through emails and Skype. 

What did you find most impressive about this company?

I appreciated their focused approach and their outside-of-the-box thinking.

Are there any areas for improvement?

No, I have no comments for how they could improve. They provided their services quickly and met our expectations.