Webfor

BACKGROUND

Introduce your business and what you do there.

I’m the Co-Owner of Spruce Up Northwest, a small roofing company that specializes in residential roofs and roof replacements.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Webfor?

We needed to replace the website that I created using Wix. Although it was decent compared to our local competitors, it didn’t perform well on search engines. We weren’t even ranking highly in the local community, let alone for the Portland area, which we hoped to target. As a result, we reached out to Webfor to use their expertise to make our website look much more professional and ensure that it was optimized for search engines.

SOLUTION

What was the scope of their involvement?

Webfor has replaced our website and provided SEO services. They've used WordPress to build the site and completely customize it from scratch, giving us a few variations to choose from and select the one we like. They've also suggested color variations to fit our northwestern company's color scheme: dark blue and dark green.

It's less than ideal when our customers call us to schedule a meeting since we're a small company and we can't always answer the phone. Through competitive research, I've found a third-party company with a scheduling system that I want. Jason has helped me determine what to do by looking at the site's source code. I've purchased a subscription with the company, and Webfor has helped us implement that system on our website.

Additionally, they've helped us put a loan calculator on our website, which is also a big deal for our customers. The team has also implemented a blog to increase traffic through search engines, created targeted pages for all the cities we were going after, and provided maintenance and hosting services.

For SEO, I've done a lot of keyword research in the past, so Jason and I go through targeted keywords together. The team makes recommendations, and we go down the list. They've taken my previous site's content and ensured it was all in one voice. They have a particular format that the content follows to sit on the site, so they've changed about 70% of the content.

What is the team composition?

I've worked with a designer, a relationship manager, an account manager, a marketing person, developers, and the SEO team. Currently, Jason is the only person I work with; he does all the quarterbacking.

How did you come to work with Webfor?

Previously, I worked for a corporation where I was in charge of the website and SEO. I used to go to a networking event called SEMpdx and looked it up. Webfor was a sponsor of SEMpdx, and Webfor's owner used to be the president of SEMpdx. Their association with SEMpdx gave them a lot of credibility with me. I didn't want to mess around; I knew what I wanted. I didn't want to test other organizations that maybe wouldn't work out, so I was okay jumping in with them.

How much have you invested with them?

We've spent around $35,000. The monthly charges for hosting and continuing to create content are around $1,300.

What is the status of this engagement?

We've been working together since July 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Jason sends me monthly reports, which I love. We go through it in detail, and we've seen a 200% increase in leads since we started working with them.

With the scheduling system as an option, it's a much better process for our customers and us. We've noticed a huge difference and had many more appointments.

How did Webfor perform from a project management standpoint?

They've done great, with the exception of losing a developer in the middle of our project, which caused a delay. However, the delay hasn't impacted us. I've signed off on every page, and it's hard to keep up, so it feels okay that we have to slow down.

If I want custom development done, Jason communicates directly with the developers. The SEO team provides reports and updates, but they give all that to Jason, who directs the team. They regularly communicate through email, Zoom, Google Meet, and phone calls.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Jason is amazing; he has given me an overview of everything they could do for me and has made me feel confident in their services. Jason handles everything, so I don't have to. He provides reports and sends me a nice summary report with my action items, the team's action items, and all the traffic. Jason is proactive and thinks about the future direction of my site. He knows what the team can and can't do, so it's good to have that one point of contact that interfaces with each of their teams.

What did you find most impressive about them?

Jason's ownership of our site is impressive. I have worked with many other vendors, including website developers, and had to push them. However, it's the opposite with Jason. He's always very accessible and pushes me forward so that we can get this thing launched. I have not worked with other vendors with such a high level of ownership.

Are there any areas they could improve?

They should make sure they have enough developers available to support their projects. They could also own the content being written a little bit more. For example, we're releasing gutter replacements, which are new for us. I wish I could say that we're releasing gutter replacements, and they could be proactive and figure everything out from there. However, I have to give them more direction, and I don't necessarily have the time to sit down and think about it.

Do you have any advice for potential customers?

Be ready to work really fast or set the expectations with them if you can't work that fast. They're going to kick out content very quickly, and you have to be on top of it so that the website isn't delayed.

BACKGROUND

Please describe your company and position.

I am the Owner of 45th Parallel LLC

Describe what your company does in a single sentence.

45th Parallel LLC performs residential home inspections and ancillary services along with commercial inspection services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webfor to accomplish?

• New customer and partner acquisition
• Increased exposure through organic search engine results
• Launch of social media campaign

SOLUTION

How did you find Webfor?

Referral

Why did you select Webfor over others?

• High ratings
• Referred to me

How many teammates from Webfor were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The goal is to overhaul the company website to provide for better organic search results in key areas of home inspection and ancillary home inspection services such as Radon testing, sewer line inspection, stucco inspections, EIFS inspections, and others. The goal is to also attract new partners in the form of realtors that contact us and hopefully become new active referral partners. 

The deliverables are to optimize on and off page mechanics to see a noticeable organic search engine ranking and website traffic. To date, we are seeing more click throughs, more phone calls, and more new site visitors. New pages are being implemented for key locations in our region and current services pages are being optimized for better ranking and more traffic in hopes of increased conversions in the form of scheduled inspections.

A new social media campaign has also been launched to increase brand awareness and built more following in our industry. Currently, Facebook and LinkedIn are being utilized with Instagram just beginning to come online.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are seeing a noticeable and significant amount of measurable increase in website traffic, phone calls generated from organic search results, and keyword rankings for our target goals. We are also seeing an increase in the amount of followers on the recently launched social media campaign.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In the beginning, for the first few months, it felt like slow progress, but I was advised that the initial stages are slower to see results because there is a large amount of investigation and base layer preparation being done in advance of website and tool implementation to drive results. 

After that initial period, now, the holdup is me. They have a long list of items that have been drafted for website implementation and social media, and I am not able to keep up with their output. They are really cranking out the items that we are targeting such as regional landing pages, social media posts, and on / off page optimizations for our website. 

They have delivered everything and more as promised, and with the results beginning to really be displayed, I'm excited to dedicate more time to reviewing and signing off on their proposed changes. I think it is a very good investment and look forward to continuing this project for the forseeable future. 

The team is very quick to respond to any questions I have and any feedback I provide. Responses are brief, to the point, directive, and helpful which are all things I appreciate. As I mention above, any slowdown is due to my response time, not Webfor's.

What was your primary form of communication with Webfor?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

There are multiple people dedicated to my project. There is a project manager that is responsible for communications and aggregation of data along with period meetings regarding results. There is a content copywriter, there is a search engine optimization person, and there is a social media person. All of these people combine to pour content, strategy, and direction into our project. Love it!

Are there any areas for improvement or something Webfor could have done differently?

At the moment, I cannot think of anything that I recommend be done differently.

BACKGROUND

Please describe your company and position.

I am the Owner/manager of Lincoln City Gifts

Describe what your company does in a single sentence.

We are a family owned and operated beach themed gift shop with lots of souvenirs, home decor, etc...

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webfor to accomplish?

• Increase Online sales
• Improving our website
• Being ranked higher on google

SOLUTION

How did you find Webfor?

Referral

Why did you select Webfor over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

• Product titles and descriptions
• writing blogs
• Website design
• Once a month meetings to go over everything they did and the exact percentage of how we improve and online sales, phone calls, search engine, optimization, etc.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We got a lot more traffic on our website and our online sales have increased a ton

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Anytime we needed anything. They responded immediately and were very helpful with anything we needed. They also got everything done on time/early.

What was your primary form of communication with Webfor?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Great communication
• amazing outcomes with goals
• Very friendly and helpful

Are there any areas for improvement or something Webfor could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Owner of Heavens Best Carpet Cleaning

Describe what your company does in a single sentence.

Professional carpet, upholstery, tile & grout, and wood floor cleaning.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webfor to accomplish?

• Generate more customer leads
• Website design
• Website SEO

SOLUTION

How did you find Webfor?

Referral

Why did you select Webfor over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Webfor were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They've delivered on everything they promised.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. They provided solid communication throughout the project.

What was your primary form of communication with Webfor?

Email or Messaging App

What did you find most impressive or unique about this company?

They are some of the best at what they do. They also seem to have an awesome work place culture.

Are there any areas for improvement or something Webfor could have done differently?

Not that I see.

BACKGROUND

Please describe your company and position.

I am the President of MBA Medical Billing Services

Describe what your company does in a single sentence.

We provide medical billing, credentialing, and revenue cycle management for healthcare practices

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webfor to accomplish?

• Increase organic traffic
• Increase organic rankings
• Improve website conversion rate
• Generate more leads
• Improve brand awareness

SOLUTION

How did you find Webfor?

Referral

Why did you select Webfor over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Webfor were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Webfor manages MBA Medical's web presence and helps potential clients find us

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• 1,403% increase in organic traffic
• 333% increase in keyword rankings in top 3 positions
• 281% increase in website leads

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have done a good job of meeting our needs in a timely manner

What was your primary form of communication with Webfor?

Email or Messaging App

What did you find most impressive or unique about this company?

I get the sense that they understand my business and the unique quirks of the industry

Are there any areas for improvement or something Webfor could have done differently?

Nothing springs to mind

BACKGROUND

Please describe your company and position.

I am the Senior Director of Marketing of a media company 

Describe what your company does in a single sentence. 
We're an independent, women-led, fully integrated and performance-minded advertising agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webfor to accomplish?

• SEO

SOLUTION

How did you find Webfor?

Referral

Why did you select Webfor over others?

Referred to me

How many teammates from Webfor were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Implementing technical and on-page SEO, as well as content development, to improve search engine visibility and increase organic traffic for the top full-service creative, advertising, and media agency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased desktop keywords on page 1 by 28.9% YoY
• mobile keywords on page 1 by 100% YoY. 
• Increased organic search traffic by 170.4%
• new users by 248% YoY.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivered items on time or early and anticipated and responded quickly to new requests.

What was your primary form of communication with Webfor?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Ongoing optimizations/recommendations, and they constantly revisited keywords to improve results.

Are there any areas for improvement or something Webfor could have done differently?

Reporting improvements, which are currently underway with new dashboard viewing capabilities.

BACKGROUND

Please describe your company and position.

I am the Business Development of Hydra-Power Systems

Describe what your company does in a single sentence.

Hydra-Power Systems harnesses 50 years of engineering expertise and innovation to deliver the best hydraulic and pneumatic systems and custom-designed manifolds. We’re the world’s premier motion control and fluid solution experts.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webfor to accomplish?

• SEO
• Linked IN

SOLUTION

How did you find Webfor?

Referral

Why did you select Webfor over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit

How many teammates from Webfor were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Webfor developed a new website for us in 2022 and keeps it updated as needed. They are currently developing our landing pages and providing more exposure to our top-selling distributors and products. They have included SEO by adding some great Blog posts to our website monthly which has increased our traffic.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased Traffic to our website and phone calls and leads.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They had outstanding and timely communication with our business.

What was your primary form of communication with Webfor?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Jason has been incredible to work with!

Are there any areas for improvement or something Webfor could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Owner of USA River Cruises Inc.

Describe what your company does in a single sentence.

We sell small ship cruises all over the USA and around the world

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webfor to accomplish?

• Market our company via our website
• The built our website

SOLUTION

How did you find Webfor?

Referral

Why did you select Webfor over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Webfor were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They built our website, updated website, SEO, Pay per click, content writing, maintain the website

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our traffic on our website has continued to grow and so has our customer base.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything has always been on time and in a timely matter.

What was your primary form of communication with Webfor?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They communicate well, they listen to your needs, and they are always staying up on all of the changes in the industry and keeping us up on them too. We love their staff.

Are there any areas for improvement or something Webfor could have done differently?

We have been very happy with our account manager Jason my only wish is that they had an office still.