Webential

Introduce your business and what you do there.

I’m the director of Skin Matrix. We’re an e-commerce business.

What challenge were you trying to address with Webential?

We were looking for a company to help us with our Magento backend maintenance and implementing new IDs for the website to improve conversion and improvements of the customer experience. We had worked with many companies prior to finding Webential, and we were almost considering leaving Magento because we couldn’t find anyone that was really good — until we engaged with Webential.

What was the scope of their involvement?

They help us with Magento maintenance on a monthly basis. Their team also helped us move from Magento 1 to Magento 2. When we did that transition, they handled that entire redesign as well. They assist in our marketing; we brainstorm ideas for how we can improve marketing across the website and how that links in with Facebook and Google Ads campaigns. They handle paid ads, but if I want to boost a post, I let them know. Their team is also handling the longer-term strategy, doing all the shopping catalogs and e-commerce catalogs. They also do our SEO.

What is the team composition?

I work directly with Akshay (Founder), but there are others on the team as well.

How did you come to work with Webential?

They were a referral from one of my clients. She worked for a large e-commerce store. I expressed the difficulties I was having and she told me I should get in contact with Webential. After having a chat with them, I made the decision to start an engagement within a week.

How much have you invested with them?

We’ve invested about $80,000 AUD (approximately $62,000 USD).

What is the status of this engagement?

Our ongoing engagement started around January 2017.

What evidence can you share that demonstrates the impact of the engagement?

The engagement has been fantastic, and their service is great. When we switched over to Webential looking after our website and handling our redesign, our sales increased by at least 25%–35% within the first month or so. Their team is punctual and speedy on any issues with the website.

They’ve always been able to find a solution to everything that has come across. Cost per conversion has gone down and conversions have gone up from the Facebook and Google Ads campaigns. Webential has our best interests at heart.

How did Webential perform from a project management standpoint?

Project management is great. They’re better than any other company that I’ve worked with. If there’s ever an issue, Webential is extremely contactable. They reply quickly, and we’ve never had an issue of a deadline being pushed back for a significant amount of time. While other companies often have an attitude of not caring, Webential really cares about the project. Our teams mostly communicate through email.

What did you find most impressive about them?

They are very genuine. Webential sincerely wants to see our business succeed. They have a long-term focus and are great with their strategy. Their team has been able to fix any issue. In the past, other companies have dragged issues on and on. Webential is more knowledgeable, prompt, and honest.

Are there any areas they could improve?

No, I’m really happy with how things are. I can’t fault them at all.

Do you have any advice for potential customers?

If you have a Magento website, just try working with them. I’ve tried so many companies, and it’s so disheartening but Webential doesn’t waste any time. Work with them, and you’ll soon see that it’s a worthwhile change.

Introduce your business and what you do there.

I’m the digital technology specialist of Industry Link Media. My company is a provider of spare parts in the mining industry for heavy equipment. When mining companies and contractors need spare parts, we source them and send them their way. In my role, I handle all the digital projects and communicate with all the stakeholders.

What challenge were you trying to address with Webential?

Our team brought them on for development services.

What was the scope of their involvement?

We’ve done a lot of work with Webential. Most recently, they implemented an ERP system for us. Now, they provide ongoing support for the ERP. They also handle our website and mobile app development projects. Webential has also recently handled a website revamp for us. The site is on WordPress. 

Whenever we need a website or mobile app, we reach out and try to get resources from Webential who’ll get the work done. If there’s something we need to be changed or customized, we engage them and they get the work done. Currently, we’re working on a new application development project. I’ve done the wireframes, and we’re in the planning phase right now.

What is the team composition?

It depends on the project. I work with Kushan (Team Lead), Akshay (Founder), as well as other developers and architects.

How did you come to work with Webential?

My company started our engagement with Webential before I joined the team.

How much have you invested with them?

We’ve invested just about $1 million so far.

What is the status of this engagement?

Our ongoing engagement with Webential started around January 2018.

What evidence can you share that demonstrates the impact of the engagement?

They’re quite flexible. Webential starts and ends their work for us on our time. We’re in different time zones, so we appreciate that. If there are any urgencies, they provide extra resources. Their team is adaptable when getting projects underway. Additionally, their team members are very friendly. I can talk to them as if they’re a part of my own team. They’re receptive to feedback.

How did Webential perform from a project management standpoint?

We utilize Asana for project management. Our teams have weekly online calls to discuss the projects and any next steps. All of our projects with them have been smooth. They update me with a schedule and always get back to me.

What did you find most impressive about them?

Webential is easy to talk to and communicative. They always come back with solutions. Their team ticks all of the boxes. They go the extra mile to resolve any issues that may come up by suggesting another solution or adding more resources.

Do you have any advice for potential customers?

Engage with Webential soon to get your resources in place and projects scheduled. 

Introduce your business and what you do there.

I’m the director of Party Shuttles Sydney, a bus transport company.

What challenge were you trying to address with Webential?

They look after my website, SEO, and Google Ads.

What was the scope of their involvement?

They built my website. Whenever I come up with ideas or want to add new pages, they make sure the site is up to date. They also provide SEO services and write content with the goal of improving our rankings on SERPs. Finally, they run my ad campaigns. I give them my budget and they do the rest.

What is the team composition?

I work mainly with Akshay (Co-Founder & Director), but I did deal with one other person. I know their product team works on my site in the background as well.  

How did you come to work with Webential?

I initially worked with another vendor, but I wasn’t happy with how they were managing the site. I spoke to a few people who recommended Webential.  

How much have you invested with them?

We spend about $2,000 AUD a month (approximately $96,000 USD in total).

What is the status of this engagement?

The project began around May 2017 and is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Since I brought them on, business has picked up. I am very happy with their work. They know what they’re doing.

How did Webential perform from a project management standpoint?

We generally talk with them through a phone call, email, or WhatsApp. When there’s an issue, I can email them with a screenshot of the issue. Whenever I want something done, they get on it straight away.

What did you find most impressive about them?

They come up with ideas that I wouldn’t have come up with on my own. For example, they presented ideas for a web char and booking system. The webchat in particular has done very well.

Are there any areas they could improve?

I don’t think there’s anything they need to return.

Do you have any advice for potential customers?

They’re worth the investment. In the past, I’ve worked with cheaper vendors, but the quality of their work wasn’t as high. I’d rather spend a little more with Webential if it means I get a better product.

Please describe your company and your position there.

I'm an Owner/Director of an online Men's Grooming store. We sell luxury men's grooming products ranging from Shave Creams to Beard Oils and everything in between.

For what projects/services did your company hire Webential, and what were your goals?

We were a relatively new company to the sector and hired Webential to migrate our WooCommerce website over to a Magento one.

How did you select Webential and what were the deciding factors?

After speaking with many web developers Webential was not only cost-effective but always willing to come up with a solution that met our budget. Nothing was too hard, every question was answered with care.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After an initial meeting with Webential to discuss what we were after they sent us a dummy website to help iron out any design issues before creating the Magento website. They worked with us all the way through to the launch of our new website and continue to work with us to this day.

How many people from the vendor's team worked with you, and what were their positions?

The owner was the main point of contact throughout the project.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All deliverables for the project were made on time and always met expectations.

Describe their project management style, including communication tools and timelines.

Communication was through emails and phone calls.

What did you find most impressive or unique about this company?

They have an extensive portfolio and a can-do attitude which should grab anyone's attention. Their prices are just the icing on the cake.

Are there any areas for improvement?

We are extremely happy with Webential and would recommend them to anyone.

Please describe your company and your position there.

I'm the owner of Fifty5 Creative Media and my main role in this project is supervising this project and make the front end design.

For what projects/services did your company hire Webential, and what were your goals?

We had a big challenge to transform the Magento 1 backend into a Magento 2 version. Main obstacle is to prevent doubling in products and still keep all info and links with alternative products in tact. A new system needed to be build for uploading big data lists.

How did you select Webential and what were the deciding factors?

Price, communication, smart and different approach of the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

As we are in two different countries the communication between Webentail (Sarah) and myself mainly goes by mail and Skype chat/call. First we gave the programmers the change to look at the current webshop and backend. Because we have worked with them before and we trust their integrity, we gave them all acces to the system and how it's working at the moment.

Next to this we gave them a set of problems my client is facing at the moment to solve and a set wishes we want the new system have in it. After a week research the programmers came with a plan and Sarah came up with an offer we can't resist.

My client (siezenis) wanted the project to be cut in 2 phases:

1. Database & Upload and
2. Migration & frontend.

Backend needs to be working 100% before even think of the frontend. Obstacles needed to be solved before we move on.

At this moment Webentail has cracked most of the problems we are facing. they are working on migrating a big load of data from the Magento 1 to the Magento 2 database.

How many people from the vendor's team worked with you, and what were their positions?

We work with 2 programmers and 1 person project manager. We had a couple of group meetings with them including my client.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are very happy with the results up until now, it looks very promising as great hurdles have been overcome.

Describe their project management style, including communication tools and timelines.

We use Skype for our main communication. We do not use a project management tool.

What did you find most impressive or unique about this company?

their patience and persistence

Are there any areas for improvement?

I would like to give this as an advice to start using a project management tool to give their client better insights.

Please describe your company and your position there.

Turbo Scaffolding Pty Ltd has been supplying the building, construction and similar industries light and heavy duty scaffolding for over 20 years.

Starting our journey in Sydney as small scaffold suppliers, we have since grown to incorporate 5 warehouses in 5 states of Australia, as well as expanding into the overseas market. I am the director of the company.

For what projects/services did your company hire Webential?

Webential has provided services for the projects as below: - Website - Digital Marketing - ERP application - Mobile Application

What were your goals for this project?

Our goal was to increase our operation Australia wide using paperless solution. Webential provided us with custom ERP solution and also made our company's website very modern and we receive major of our scaffolding orders via website.

How did you select this vendor?

I knew Jignesh as he used to look after advertising in yellow pages. After he left the job and started his own business, he approached us and gave us some good solution. Since then, we have grown and so do his services. We have found Webential to be very responsive to all our queries.

Describe the project and the services they provided in detail.

Website project: Our website includes display of more than 200 products with facility to buy online.

Digital Marketing: Webential team is working on SEO and SEM campaigns and our website traffic has grown since then.

ERP Application: Our application features include: - Inventory Management - User management - Sales - Invoicing - Shipping - Stock tracking

What was the team composition?

Our project involved 6 team members when they started. We are nearly finished and we have 2 dedicated members maintaining our website and application.

Can you share any information that demonstrates the impact that this project has had on your business?

We improved on efficiency of delivering fast service to our customers using the ultra modern custom made ERP application.

This has given us an extra advantage to our competitors in the market and we have now increased from one location to 5 locations Australia wide.

How was project management arranged and how effective was it?

I am not aware of.

What did you find most impressive about this company?

Very ethical and responsive

Are there any areas for improvement?

Nothing we can think about.