Webdesign Discovery

BACKGROUND

Introduce your business and what you do there.

I’m the operations manager of a hotel group. We have seven hotels located in North America, principally in Montreal.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Webdesign Discovery?

We were trying to redesign one of our hotel’s websites. We wanted to try something new and outsource the work to India, so that’s why we hired Webdesign Discovery.

SOLUTION

What was the scope of their involvement?

Webdesign Discovery rebuilt one of our hotel’s website. The website is very simple and serves to showcase the hotel; it’s not for reservations or anything like that. The website is built on WordPress.

We’re looking to redesign multiple websites with them.

What is the team composition?

We just work with Sukhpreet (Business Owner). I believe it’s a one-person company.

How did you come to work with Webdesign Discovery?

I went online and had a few calls. I chose Webdesign Discovery because they were one of the fastest to respond, and they were enticing price-wise.

How much have you invested with them?

We’ve spent $2,000 so far.

What is the status of this engagement?

Our work together began in May 2020, and we're rebuilding other websites with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’d say their design is pretty nice and responsive. Most people like it.

How did Webdesign Discovery perform from a project management standpoint?

There are a lot of back-and-forths. Communication isn’t always the easiest with Indian designers; sometimes, they don’t understand your needs. You have to be patient and show them exactly what you want. However, when you’re clear enough, they’ll make it happen.

In the beginning, we had a few hiccups and bugs, but we tested everything and told them exactly what was wrong, and they fixed it for us. They’re pretty quick, so I’d say it’s easy working with them.

What did you find most impressive about them?

They produce good icons and design, so we don’t need to hire another designer for anything. They provide an all-in-one service for the price we pay — I don’t think you can get much better than that.

Are there any areas they could improve?

I’d say they could improve their communication. They should better clarify with clients what their needs are. They could also improve their written communication; they make a lot of mistakes in English and French.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of homelifequote.com, an insurance company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Webdesign Discovery?

We needed help improving our website’s ease of use. We wanted customers to be able to navigate the site and submit information easily. 

SOLUTION

What was the scope of their involvement?

Webdesign Discovery revamped our WordPress website, redesigning the whole thing so that it looks like a whole new site. I gave them a clear idea of what I wanted it to look like. They implemented new features, such as a ‘refer us’ section. They also redesigned the submission pages and the mobile site.

What is the team composition?

Sukhpreet (Owner, Webdesign Discovery) was my main point of contact. I only communicated with him.

How did you come to work with Webdesign Discovery?

I searched online. There’s a lot of talent coming from that part of the world in terms of anything related to IT, web design, and areas of that nature. Not only that, but they typically do the work for a much lower price. Those are the two factors that ultimately made me decide to move forward with Webdesign Discovery.

How much have you invested with them?

I can’t remember the exact amount, but it was around $500.

What is the status of this engagement?

It was a month-long project. We began communicating in December 2019, and they completed the work in January 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Sukhpreet did a great job. We’ve been getting a lot of compliments on the site. I asked for feedback on social media, and everyone seems to like the site, particularly the ‘recommended reading’ section. Users also like that it's mobile-friendly and easy to use and submit information on. I personally love the site; we always make it a focal point in our business, so we’re really happy with their work. 

How did Webdesign Discovery perform from a project management standpoint?

Sukhpreet did everything that I asked him to do. If something came out in a way that was different from what I had in mind, he changed it. He was great to work with.

What did you find most impressive about them?

Communication was key. I enjoy doing business with effective communicators, which Sukhpreet was. Also, he followed instructions. English isn’t his first language, while his language isn’t mine, so sometimes he misinterpreted what I said. However, once I re-explained, he made any necessary changes or fixes. He handled business and took care of me on all fronts. 

Are there any areas they could improve?

I don’t have any negatives things to say or constructive criticism to provide because this isn’t my line of work or area of expertise. Overall, they did a great job for me.

Any advice for potential customers?

Just be a really good communicator. As long as you do that, you’ll get a good outcome like I did.

BACKGROUND

Please describe your company and your position there.

We are IT Reseller in the UK and I am a Digital Marketing Manager here.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webdesign Discovery?

For developing a IT Reseller website

What were your goals for this project?

WordPress website which is a SEO friendly, Responsive, Professional Looking and eCommerce integrated website with logins for customers, suppliers / distributors and admin.

SOLUTION

How did you select this vendor?

Google Search

Describe the project in detail.

We were looking for a WordPress website which was SEO friendly, Responsive, Professional Looking and eCommerce integrated website with logins for customers, suppliers / distributors and admin. We offered the project to them in Jan 2019 and we got this website ready-to-use by first week of June 2019.

What was the team composition?

Team of 5 employees (SEO, Web designer, Senior Web Developer, graphic designer and project manager)

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Their design were innovative and worked extremely well with our requirements. It is amazing to get such a design in less than 4 months. We look forward to working with them again! Kudos.

How effective was the workflow between your team and theirs?

Highly effective workflow between us and them

What did you find most impressive about this company?

Their professionalism and attention to detail impressed us. It helped them deliver an accurate and desired outcome. 

Are there any areas for improvement?

No that we can think of

BACKGROUND

Please describe your company and your position there.

I am chief technical officer in the company. We want to create a pixel perfect website with our pre defined PSD file . We were looking for a best company that can deliver an excellent work .

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webdesign Discovery?

We hire Webdesign Discovery for Pixel Perfect Wordpress Site creation

What were your goals for this project?

We set goals with these factors > Mobile Responsive Site > Pixel Perfection > 2 Weeks Time Frame For Completion > No extra charges for minor changes

SOLUTION

How did you select this vendor?

We were taking different samples from various companies. I really impressed with color and theme selection of Webdesign Discovery

Describe the project in detail.

PSD to WordPress services required by us. It should be designed using semantic coding standards to ensure search engine friendliness on topmost browsers. Features Include: pixel-perfect WordPress conversion responsive and retina ready content migration WordPress customization

What was the team composition?

There are 3 experts who handle my work. > Front End Designer > Wordpress Expert > PHP Expert

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Task has been completed on given time frame with all requirements After testing we find fully-functional websites that work smoothly on every device. The team makes the website element responsive as per design files.

How effective was the workflow between your team and theirs?

They always reply us on time for our queries . I am very choosy but they solve all our website issues.

What did you find most impressive about this company?

Their honesty and team management were hallmarks of their work.

Are there any areas for improvement?

All factors are fine. I think they should increase their team now.

BACKGROUND

Introduce your business and what you do there.

I’m the director and co-founder of Snaxchange, an online platform that allows users to buy and sell food items to limit food waste.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Web Design Discovery?

Our primary goal was to simplify our existing UI. The previous iteration was based on months of input and user feedback, but it had become quite complex, as we’d never taken a comprehensive approach.

SOLUTION

What was the scope of their involvement?

The Web Design Discovery team helped us build a new UI to our requirements while also figuring out how to most effectively implement the feedback we’d received in creating a simple and intuitive layout. Their work encompassed both our mobile application on iOS and Android, and our web application on WordPress.

We started with a discovery phase, during which we explained the company’s principles and long-term goals. Their team spent about a week going through the existing platform to understand its key elements. From there, we sent them specific tasks one at a time and provided feedback on their work after each delivery until the project was complete.

What is the team composition?

I worked primarily with Sukhpreet (Owner, Web Design Discovery), who liaised with the rest of the team throughout the project.

How did you come to work with Web Design Discovery?

I had posted the project on PeoplePerHour and they responded. When I reached out to them, they provided a portfolio of past work, which I was very happy with.

How much have you invested with them?

We invested about $4,000–$5,000 total.

What is the status of this engagement?

We started working together in April 2018 and completed the project in about a month.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Before the start of this fiscal year, we were seeing steady but fairly small increases in traffic due to the application’s complex layout. However, in the first four to five months since the project, we’ve seen about 120,000 visits to the site, which represents a massive increase for us. We’ve also received a lot of user feedback that speaks to the platform’s simplicity and ease of use.

How did Web Design Discovery perform from a project management standpoint?

They were stellar in their approach to managing this project. I don’t understand when their team has time to sleep; they’re always available and ready to assist/respond as needed.

I spoke with Sukhpreet every day throughout the project. We got a broad variety of feedback from colleagues during development, and we worked hard to incorporate that feedback in real time.

What did you find most impressive about them?

The team prioritizes their customers and works hard to build a sense of trust. The nature of work requires you to share some sensitive information, and the team worked openly and transparently to make sure we were always on the same page. I appreciate that I don’t have to worry when sending them important or confidential information. As a business owner myself, I commend them for their content and their credibility.

Are there any areas they could improve?

There were minor challenges in communicating our business goals and technical specifications, but nothing that we couldn’t work through.

Any advice for potential customers?

Web Design Discovery is a great team to work with. They’re very open in managing client expectations with reference to what they’re able and unable to do.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Estimating Solutions. We do freelance pricing estimates on behalf of various contracting and civil engineering companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Web Design Discovery?

I want to grow my business by increasing our annual turnover and hiring more staff. To do this, I needed a development firm to build a clean website that could advise what we do.

SOLUTION

What was the scope of their involvement?

They built our website using WordPress. I already had the domain name, so I sent them a Word document that outlined how I wanted the site to function. This included a brief description of what I had in mind and some example photographs. They quickly responded with further questions. Once everyone had the same understanding of the project, they were able to build out the site within a week. We’re currently negotiating an SEO agreement with them, but nothing is finalized at this time.

What is the team composition?

I only worked with a project manager. He was our primary point of contact.

How much have you invested with them?

The website cost around $1,000.

What is the status of this engagement?

I hired them in May 2018. They delivered the website in five business days.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site just launched, but we expect to see significant returns in the next six months. Internally, we’re impressed with site’s aesthetics and functionality. Everything was delivered above my expectations.

How did Web Design Discovery perform from a project management standpoint?

They performed exceptionally in this area. I interacted with their project manager nearly every day via WhatsApp and email. I also spoke with him on the phone several times to clear up confusing details. Web Design Discovery completed everything on time and ensured that the deliverables were up to my standards. They’re also capable of making quick changes if necessary.

What did you find most impressive about them?

Their communication skills and productivity are remarkable. They kept me informed on the development process without having to meet face-to-face. I was previously apprehensive about outsourcing the project but felt no concern while working with Web Design Discovery. There was constant communication and I always felt at ease with the work they were doing.

Do you have any advice for potential customers?

I recommend that future clients use WhatsApp as part of their project management suite. It simplifies the process of communicating with someone in a different country. Other than that, I’d say hire them. You won’t be disappointed.

BACKGROUND

Introduce your business and what you do there.

I am the manager of MP Easy Learning, a company that educates children.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Web Design Discovery?

We needed a website for our learning platform.

SOLUTION

What was the scope of their involvement?

I provided Web Design Discovery some sample websites that I wanted our website to look like. They took our feedback throughout the project and developed our website. Their team also implemented SEO to increase our exposure.

What is the team composition?

We worked primarily with one project manager and they had a team of developers behind the scenes.

How did you come to work with Web Design Discovery?

I was recommended to them by a friend. They had great reviews online, so I decided to hire them.

How much have you invested with them?

We invested £4,900 (6767.64 USD).

What is the status of this engagement?

We started working in February 2017 and the engagement ended in March 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website has no errors and never went offline. We have more customers finding our business because of the SEO efforts. They’ve done everything I could’ve wished for at a low price.

How did Web Design Discovery perform from a project management standpoint?

They communicated through email and phone to listen to any concerns and changes I wanted. They delivered everything I needed in 15 days and easily created solutions to any problems I had.

What did you find most impressive about them?

Their web design was exactly what I wanted, and they listened closely to our feedback.

Are there any areas they could improve?

No, I don’t see anything.

Do you have any advice for potential customers?

They are very honest, and you should work with them.

BACKGROUND

Introduce your business and what you do there.

I'm a freelance digital advertising consultant. I work full-time elsewhere, but am in the process of growing my freelance work.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Web Design Discovery?

I needed help designing and building a website for my personal business, showcasing the services I offer and the work I've done thus far. Eventually, I'd like to grow the website under a new agency name, but it's just a personal site for now.

SOLUTION

What was the scope of their involvement?

Web Design Discovery designed a mobile-friendly WordPress website, adding Google Analytics capabilities and ad-hoc support as needed. I provided them with some ideas of other sites I liked and we've iterated on the design from there. The site is live as is, but it's still missing some information that I need to send to the designer.

What is the team composition?

I only work with one person.

How did you come to work with Web Design Discovery?

I found them through Upwork or a similar type of site. I liked the work they had done previously for other clients.

How much have you invested with them?

I've invested about $1,000 thus far.

What is the status of this engagement?

We started working together as of February 2018 and the website is close to being complete.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Although it's not yet finished, the website is live and I'm happy with the overall design thus far. Web Design Discovery created exactly what I wanted. It will be a great tool for showcasing my work to potential clients in the future.

How did Web Design Discovery perform from a project management standpoint?

Previously, I had a terrible experience with a web designer, but I haven't had any issues with Web Design Discovery. They're more proactive than I am about communications and timelines. They've been very helpful in suggesting improvements and checking in with me.

We touched base everyday in the beginning, but that's slowed down a little bit. Despite not being local, they've been responsive throughout the project.

What did you find most impressive about them?

Web Design Discovery is responsive and great about providing useful feedback to enhance my site. They even got back to me over a weekend while the designer was away on vacation. I appreciate that level of dedication.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Be clear about what you want from the beginning. I changed my mind on a few design elements half way through the process, which slowed it down. I suggest doing what you can to make the designer's responsibilities as clear as possible.

BACKGROUND

Please describe your company and position.

I am the Director of Operations of Pearl Residence Hotel

Describe what your company does in a single sentence.

We are a Boutique Hotel, located in the heart of Africa, Burundi.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webdesign Discovery to accomplish?

• Website Design

SOLUTION

How did you find Webdesign Discovery?

Referral

Why did you select Webdesign Discovery over others?

• High ratings
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

We had requested for a website design project for our hotel.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Pages setup
• Ergonomy
• User Experience

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Webdesign Discovery did an amazing job creating our website. I appreciated their effective communication, always willing to listen to their customers and adjust according to their needs. They also delivered their task on time. 5 stars service!

What was your primary form of communication with Webdesign Discovery?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

Their ability to execute exactly as asked.

Are there any areas for improvement or something Webdesign Discovery could have done differently?

Not really

BACKGROUND

Please describe your company and your position there.

As a marketing head of my business, i was looking for a digital marketing agency that could help me promote my business website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webdesign Discovery, and what were your goals?

As we regularly add on new products to our website, we had to make sure to remain on the top of the search engine so our business could reach to the potential customers easily.

SOLUTION

How did you select this vendor and what were the deciding factors?

I got to know about Web Design Discovery via clutch and after going through so many positive reviews for their digital marketing services, i decided to hire them for marketing my website.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

The company was able to research my prospective market successfully and provide my business with more engagement opportunities via a range of marketing activities.

How many resources from the vendor's team worked with you, and what were their positions?

Web design discovery assigned a team specifically for my project that included a project manager, an SEO expert, and Google ads marketing experts .

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

My business got ranked on the first Page of Google within a month and our website started gaining a considerable engagement from customers.

How effective was the workflow between your team and theirs?

Through open communication, Web Design Discovery made sure to keep me informed about the project's progress and updated me about marketing strategies.

What did you find most impressive or unique about this company?

The best part about Web Design Discovery is that they accomplish everything as promised within the given timeline. They're open for suggestions and any required changes.

Are there any areas for improvement or something they could have done differently?

As they have delivered me successful results for my project, i will recommend them to everyone looking for expert digital marketing services.