What evidence can you share that demonstrates the impact of the engagement?
We’ve just launched the new site, so it’s too early to collect real metrics. Having said that, Webandcrafts improved the site’s UI significantly. We can see that users are enjoying the new site they built. Absorption, however, will likely take about six more months. I probably won’t have quantitative numbers before March of next year.
The usage has definitely improved from a qualitative perspective. Users find the new platform much more comfortable to navigate. Visually, it’s more attractive than it used to be.
How did Webandcrafts perform from a project management standpoint?
Webandcrafts has managed our project very professionally. The project manager effectively communicated my requirements and feedback to the team. When the deliverables are ready, they transfer them to our server for us to evaluate. Their reporting and reviews are quite good.
They use HubSpot to track the daily paid hours that different developers consume. Customers also get an account within that system that shows us how many hours each one spends on our site each day and their overall progress. The remote dashboard shows us what’s going on at any given moment.
What did you find most impressive about them?
Webandcrafts is a team of friendly and flexible people. I’ve found them very useful. Things continuously evolve in software development, and our goals for the platform often change. We can be quite demanding, and they’ve shown outstanding flexibility.
I tell them whenever I feel like something could work better. They’ve been amenable to frequently changing requirements, even if they made them feel a bit uneasy. Their design capabilities are excellent, and they’ve brought new ideas to the table.
Are there any areas they could improve?
Using versioning tools would be an improvement. Development requires version control, so multiple people check progress on a daily basis. It’s a disciplined way of working.
I wouldn’t say they’re bad in this area, but they’re much better concerning friendliness and design capability. They could improve at adhering to the configuration management process.
Do you have any advice for future clients of theirs?
Clients should make sure that any team they work with follows configuration management practices and uses versioning systems right from day one. This will help to avoid potentially wasted hours.