What evidence can you share that demonstrates the impact of the engagement?
We’re now a top search result on Google for specific keywords. Their SEO has landed us on the first page for a variety of searches, and this increased visibility has added to our online presence. Also, we now have a way to validate our business through reviews, and our website makes it easy for companies to access information and do business with us.
Although this wasn’t part of the initial scope, they’ve also helped us with our cybersecurity. There was a time when our email was compromised, and their team was able to stop the attack and protect our data. Afterward, we implemented new security measures that they recommended at no extra charge.
How did Web4You Inc perform from a project management standpoint?
Their project management has been excellent. We’ve had various issues over the years which they’ve always dealt with promptly. Also, they send us monthly reports that display website statistics and show us how we’re doing. We’re able to access necessary information whenever we need it.
What did you find most impressive about them?
I’ve been impressed with their responsiveness and flexibility. Like our business, their company has evolved, and they’ve expanded their services. They’ve started to partner with other companies and examine more avenues within their service offering.
Are there any areas they could improve?
They could work on being more proactive. I would like to see them reach out more frequently to check on progress, even when nothing is wrong. Sometimes, by doing this, you can discover problems that haven’t been addressed. This would also be useful for evaluating and improving their services.
Do you have any advice for potential customers?
Make sure to be clear about what you want from their team. Know where you want to go with your business and how you want to be represented online. If you’re too vague with your requirements, you’ll get unspecific answers and generic services.
Also, share as much information with their team as you can. Be transparent and provide feedback as soon as possible. By doing this, you’ll avoid wasting time hearing ideas that you don’t like.