Web4You Inc

What evidence can you share that demonstrates the impact of the engagement?

The portal eliminated all manual processes that could cause order delays. Our SLA (service level agreement) turnaround times are over 150% faster than what they were before the portal’s deployment.

How did Web4You perform from a project management standpoint?

Web4You supported us through the whole process; from design to implementation, we experienced no glitches. We used an online tool to manage the project and to communicate issues or updates.

What did you find most impressive about them?

Their turnaround times were impressive. They quickly resolved issues and delivered enhancements. Within weeks of initiating the project, Web4You delivered a prototype and a system for us to begin testing. Their expertise enabled them to offer suggestions that ultimately made the design more efficient.

Are there any areas they could improve?

Nothing comes to mind. They were great to work with, and we had no issues. We will definitely engage them for future projects.

Any advice for potential customers?

To ensure a smooth project, make sure you have a dedicated project manager. Having one key point of contact makes implementation easier and prevents scope creep.  

What evidence can you share that demonstrates the impact of the engagement?

Their contribution has made our work easier with the staff we have available. They’ve helped us consolidate our presence in the marketplace.

We’re halfway through a five-year project with our partner organization, and the government has a vested interest in this, given that they’re funding it. Web4You has enabled us to deliver a product effectively and efficiently.

We’re getting away from working hard, and we’re working smart.

How did Web4You perform from a project management standpoint?

We had a schedule to maintain with our projects, and they were aware of our constraints and delivered in time. Their experts conducted multiple meetings and created preliminary documentation within the allotted time in a clear manner. There were very few disputes in terms of understanding.

What did you find most impressive about them?

Oleg is cognizant of our needs and constraints, whether they be financial or related to capacity. He’s offered a number of solutions to us that are easy to understand, allowing us to make an educated choice.

Are there any areas they could improve?

They’ve delivered everything we needed and there was never a situation where they neglected our requirements.

Do you have any advice for future clients of theirs?

No. Since IT applications are becoming increasingly complex, we’re looking into the value of hiring on an IT person who can give us some intelligence on our needs, what we are offered and tell us whether we should be exploring different things or not.

What evidence can you share that demonstrates the impact of the engagement?

We’re now a top search result on Google for specific keywords. Their SEO has landed us on the first page for a variety of searches, and this increased visibility has added to our online presence. Also, we now have a way to validate our business through reviews, and our website makes it easy for companies to access information and do business with us.

Although this wasn’t part of the initial scope, they’ve also helped us with our cybersecurity. There was a time when our email was compromised, and their team was able to stop the attack and protect our data. Afterward, we implemented new security measures that they recommended at no extra charge.

How did Web4You Inc perform from a project management standpoint?

Their project management has been excellent. We’ve had various issues over the years which they’ve always dealt with promptly. Also, they send us monthly reports that display website statistics and show us how we’re doing. We’re able to access necessary information whenever we need it.

What did you find most impressive about them?

I’ve been impressed with their responsiveness and flexibility. Like our business, their company has evolved, and they’ve expanded their services. They’ve started to partner with other companies and examine more avenues within their service offering.

Are there any areas they could improve?

They could work on being more proactive. I would like to see them reach out more frequently to check on progress, even when nothing is wrong. Sometimes, by doing this, you can discover problems that haven’t been addressed. This would also be useful for evaluating and improving their services.

Do you have any advice for potential customers?

Make sure to be clear about what you want from their team. Know where you want to go with your business and how you want to be represented online. If you’re too vague with your requirements, you’ll get unspecific answers and generic services.

Also, share as much information with their team as you can. Be transparent and provide feedback as soon as possible. By doing this, you’ll avoid wasting time hearing ideas that you don’t like.

What evidence can you share that demonstrates the impact of the engagement?

Web4You has made our company more efficient. Our employees are happy with the new software. Using it makes their jobs easier.

Using their deliverables, we're now able to access our work orders and stay more organized. Having a mobile-friendly website allows us to interact with our customers a lot better.  

How did Web4You perform from a project management standpoint?

From a communication standpoint, we're happy with their troubleshooting and level of responsiveness. For the most part, they respond within two hours or at least the same day. Web4You can always answer our questions and support our needs. 

What did you find most impressive about them?

Web4You gives us great new ideas about how we can improve our company. They suggest better ways to develop software and apps for us. We usually listen to them and take their advice.

Are there any areas they could improve?

I don't have any particular recommendations. They're doing well for the most part. In fact, they're the ones who are teaching us what we need to do so we can improve as a company. They should continue what they are doing currently.