Introduce your business and what you do there.

I’m a board member of the Canada-Ukraine Trade and Investment Support (CUTIS) project. It’s a project that was funded by the federal government of Canada to generate trade between Canada and Ukraine.

What challenge were you trying to address with Web4You Inc?

We brought Web4You Inc on to set up our website and manage our email system.

What was the scope of their involvement?

Web4You Inc created our website from scratch, and they used a proprietary tool to build it. It was a trade portal, and the aim of the portal was to introduce Ukrainian companies to Canadian companies. Until the end of January, Web4You Inc will still be maintaining our email servers in Canada and Ukraine.

What is the team composition?

I worked directly with Oleg (Owner).

How did you come to work with Web4You Inc?

I was on the board of the Canada-Ukraine chamber of commerce, and Oleg was on that board as well. So, I’ve known him for about five years. Because of a potential conflict of interest, we had to send out an RFP to four other companies as well.

The reason the board chose Web4You Inc at that time was their ability to deal with both Ukraine and Canada, which was important because we had more staff in Ukraine than we had in Canada. Web4You Inc had also done websites for other nonprofits.

How much have you invested with them?

The development was around $40,000 in total, and we’ve been playing close to $1,000 a month for maintenance.

What is the status of this engagement?

We began working with them in January 2017, and the website was launched in the middle of 2019. 

What evidence can you share that demonstrates the impact of the engagement? 

Had we not worked with Web4You Inc, we would’ve had a lot of problems in terms of internet connections between Canada and Ukraine. The team was able to keep our system running well. When it comes to helping small organizations manage their internet sites, they’re very good at that. 

How did Web4You Inc perform from a project management standpoint?

When there were issues with our servers, the team was able to handle them efficiently. It didn’t matter what time of day it was, they always moved quickly to resolve the issues. Notwithstanding that they had other clients, Web4You Inc always took care of us.

Their communication was good. Oleg knew us quite well, so anytime we called him, he’d come right over to our office. We met in person when we could. The deadlines were tight, but the team did really well. If there were any deadline issues, it was because of us.

What did you find most impressive about them?

Web4You Inc was reliable and quick when it came to responding to issues. They were able to come up with solutions without spending extra money. Oleg took a business approach to technology, which was very good.

Are there any areas they could improve?

They could try to use more common languages in setting up websites as opposed to using a customized approach.

Introduce your business and what you do there.

I do graphic design and a lot of execution of marketing and visual presentations.

What challenge were you trying to address with Web4You Inc?

We had four Magento websites hosted by PrestaShop and we needed to migrate them to a new e-commerce platform.

What was the scope of their involvement?

Web4You Inc handled everything for our new e-commerce site. I bought templates, but the templates were not good enough, so they redesigned the templates for me for the different websites. They set up BigCommerce on this new platform and helped me with the set up of the special requirements that we had. Their team also developed an app for us for gift cards.

We have now grown to eight websites and Web4You Inc is helping us with adjustments and the customization of every website. They make sure that all requirements are met and that the sites are functioning as intended.

The websites are BigCommerce websites, so they are already pre-set. The basic operations are there already but we needed to add on special requirements that we have for these websites to work the way that we want them to. We give them tasks that they find the solutions for because the platform is limited in certain ways.

I am constantly submitting new requirements for them. It’s a short-term project but there is more and more piling on that we keep working on together. There is no end at this time for the project, so we are just working on it every day. It is constant because the number of websites is growing and I ask them to help me, which they do.

What is the team composition?

I work with Oleg (Founder & CEO) and I also work with two BigCommerce developers. We also work with one individual on the US side.

How did you come to work with Web4You Inc?

I was researching where to move the website and I found them through their advertisement on Google. Web4You Inc was promoting Magento services which I was originally going to go with. They gave me quite a good presentation of their services.

I contacted other companies as well, but they stuck out the most. In the end, the management in our company decided to go with Big Commerce and Web4You Inc let me know they could do that for us as well. We tried them out and it worked well.

How much have you invested in them?

We have invested over $30,000 so far.

What is the status of this engagement?

We started working with them in April 2020, and the work is still ongoing.

What evidence can you share that demonstrates the impact of the engagement?

It’s not the project, it’s the cooperation. I constantly give them tasks and they constantly do them, on a daily basis. You can’t measure a project like that. I ask them to do something and they do it and that is how I measure their success.

How did Web4You Inc perform from a project management standpoint?

For everything that needs to be done, my company comes to me, and then I go to them. It’s good to work with them. I have worked with Oleg on transferring the old website into the new website three times on a weekend. Oleg was very helpful, and he worked with me until 2 a.m. or 3 a.m. in the morning, transferring everything and making sure everything was working.

I have even contacted him at 7 a.m. about something not going right, and he helped me out. He was completely calm and supportive while I was freaking out. We have a very friendly and professional relationship.

I like the way they have set up their project management tool. I was emailing them before, but it was too messy, and then they showed me the project management tool they have and every time I need a task, I can add it there. It is really convenient because I can see if it has been addressed, we can go back in time and see if everything has been closed.

It is convenient that I can do it from the platform itself and also through email as it works the same. I can add screenshots and add in code if I need to. I am happy with it. I also contact Oleg through WhatsApp and over the phone if something really urgent comes up. Otherwise, we are good with emails and the project management tool.

What did you find most impressive about them?

They are very knowledgeable and easy to give tasks to. They never say anything is too hard. You ask them a question and they come up with an answer. They are involved and want to help, but they don’t stress you out and say something cannot be done. They find a solution.

Due to some internal reasons, I hired another developer over the summer to do another app for us, but we are not working with them anymore. I transferred that work to the Web4You team, and they are okay with picking up and continuing on with something they did not develop. They don’t complain, they just do it. It is very easy and stress-free, and I like that.

Are there any areas they could improve?

Right now, I am pretty happy with everything. They respond quickly and they do what is possible to do. I don’t want them to improve anything.

Do you have any advice for potential customers?

I am really happy working with them. They are very knowledgeable and the resources they have are vast in terms of knowledge and development and any type of web-related presence. Go ahead and try them out because you will not be disappointed.

Introduce your business and what you do there.

I’m a co-owner of Koota Ooma, a Ukrainian gift, toy, and book store.

What challenge were you trying to address with Web4You Inc?

We’d had two web stores that we weren’t happy with, especially the last one. Koota Ooma is a Ukrainian bookstore, and everything on the site had to be customized to our needs. We hired Web4You Inc a couple of years ago to build the site.

What was the scope of their involvement?

Web4You Inc designed and developed our website. We worked on the wireframes and documentation as a group.

After a couple of months, they integrated the site with Magento 1 so that we wouldn’t have any inventory issues. They implemented a Magestore web-based POS system and developed a custom payment integration. Magento didn’t come with a few of the critical backend features we needed, such as displayed product images within the product list, but Web4You Inc was able to do that for us.

What is the team composition?

We’ve mainly been in contact with their president, and we’ve spoken to a few team members about various issues.

How did you come to work with Web4You Inc?

Our previous developer disappeared, so we started looking for someone else through recommendations. One of my friends recommended Web4You Inc; he’d worked with them before, and he told me they were very reliable.

How much have you invested with them?

I believe the cost so far has been $20,000–$30,000.

What is the status of this engagement?

We started working with Web4You Inc in January 2016, and we’re still collaborating today.

What evidence can you share that demonstrates the impact of the engagement?

We’re getting many more orders than we were before, and I believe that the website and its design have helped a lot. We’ve almost doubled our sales on the website with the new design. It’s much, much easier to look for products now, and we’re very happy with that. We experienced a couple of hiccups in the beginning, but everything has been working perfectly.

How did Web4You Inc perform from a project management standpoint?

They’re very good in this sense. If they’re running late with something, they’ll inform us, and we’ll discuss the best solution. We communicate through phone, email, and Skype, the latter of which we use for tutoring sessions. We’ve mostly used email so far.

What did you find most impressive about them?

Their team is very knowledgeable. If there’s a problem or something doesn’t work the way we want it to, they provide customized solutions.

Our team is a bit older; we haven’t grown up with a computer in one hand and a phone in the other. We needed someone who would explain everything in a way that we could understand it, and we got this from Web4You Inc. If something didn’t work, they found another person to fix it quickly. We’ve been very happy with their work.

Are there any areas they could improve?

We wouldn’t change anything about this company. We’ve communicated pretty well, we have everything in place, and we’re happy with them. If we need to update our website, we will work with them. We hope to use Web4You Inc for any other projects we have in the future.

Do you have any advice for future clients of theirs?

I would certainly recommend Web4You Inc to people looking for web and e-commerce development. 

Introduce your business and what you do there.

I’m the director of distribution services at The Travel Corporation. I oversee the distribution of marketing materials and brochures to travel agents across Canada.  

What challenge were you trying to address with Web4You?

The Travel Corporation had been using a third-party logistics company to handle distribution, but we wanted to bring it in-house. Another vendor installed a warehouse management system (WMS). We hired Web4You to develop a web portal, which needed to be compatible with the WMS and allow consumers or trade partners to order marketing materials online.

What was the scope of their involvement?

My team provided Web4You with the scope, which they used to envision and develop the online portal. They wrote the component to integrate the portal with web services, so that when consumers place an order, it automatically gets sent to our WMS and prioritized for our warehouse staff to fulfill. Web4You built a prototype, which we tested. They fixed bugs and launched the product.

What is the team composition?

We worked closely with Oleg (Founder and CEO, Web4You) to develop tests and review the system. His team supported the product launch and mitigated issues.

How did you come to work with Web4You?

The vendor that installed our WMS had done work with Web4You and strongly recommended them.

What is the status of this engagement?

We began working together in January 2018, and the project concluded that March.

What evidence can you share that demonstrates the impact of the engagement?

The portal eliminated all manual processes that could cause order delays. Our SLA (service level agreement) turnaround times are over 150% faster than what they were before the portal’s deployment.

How did Web4You perform from a project management standpoint?

Web4You supported us through the whole process; from design to implementation, we experienced no glitches. We used an online tool to manage the project and to communicate issues or updates.

What did you find most impressive about them?

Their turnaround times were impressive. They quickly resolved issues and delivered enhancements. Within weeks of initiating the project, Web4You delivered a prototype and a system for us to begin testing. Their expertise enabled them to offer suggestions that ultimately made the design more efficient.

Are there any areas they could improve?

Nothing comes to mind. They were great to work with, and we had no issues. We will definitely engage them for future projects.

Any advice for potential customers?

To ensure a smooth project, make sure you have a dedicated project manager. Having one key point of contact makes implementation easier and prevents scope creep.  

Introduce your business and what you do there.

I oversee partner relations at a wireless telecom company.

What challenge were you trying to address with Web4You Inc?

As a large tech company, we deal with an enormous amount of data from internal and external sources. We wanted to develop a portal system to streamline our data housing process.

What was the scope of their involvement?

Web4You Inc was commissioned to build a secure data portal for our company. Their team developed an aggregation tool that compiles data from multiple sources. The platform also features a UI/UX design with two unique user paths for internal and external consumers. Since launching the platform, Web4You Inc’s efforts have shifted to routine maintenance and support.

What is the team composition?

Although they assigned a project manager to take care of our account, the president of Web4You Inc is deeply involved with our project as well.

How did you come to work with Web4You Inc?

The partnership was established more than four years before I assumed my current position.

What is the status of this engagement?

Our relationship with Web4You Inc dates back to 2014.

What evidence can you share that demonstrates the impact of the engagement?

Web4You Inc delivered an incredibly powerful data tool that surpassed our expectations. Their work allowed us to bridge the gap between our consumers and our general supply chain.

How did Web4You Inc perform from a project management standpoint?

The project manager was phenomenal at keeping the daily operations running smoothly. Our team conducted extensive tests on their deliverables and made considerable edits, and their crew always managed to make edits quickly and precisely. Frequent communication was the foundation of our success.

What did you find most impressive about them?

The project benefitted greatly from their attention to detail. Web4You Inc truly absorbed our requirements and transformed our concept into a viable product. Their hands-on team was another highlight; everyone within their organization was invested in our project, and it shows in the quality of their work. 

Are there any areas they could improve?

We are pleased with their services.

Do you have any advice for potential customers?

For the best results, make the planning stage a collaborative effort. Having a vision is important but listening to an expert’s ideas could enhance the original concept.

Introduce your business and what you do there.

The organization with which I am involved was registered under Canadian law in 1992 as an NGO made up mostly of volunteers and I am a member of the Board of directors.

Our mandate highlights the facilitation of bilateral trade and investment which includes organizing and managing business forums and we are currently involved with a trade and investment support program with a client in Europe. Such activity includes the development of certain electronic devices such as “export portals” which serve as a place for companies to present their information and investment and trade opportunities.

What challenge were you trying to address with Web4You?

In 2016, there was a major business forum in Toronto, and we needed someone to look after the IT requirements for it. That included handling registrations and keeping track of the speakers and attendees.

What was the scope of their involvement?

They set up and maintained an electronic record of our speakers and attendees. There were about 500 people attending at different times during the business forum, so we had to track those as well as the finances and other items.

We still go to them for IT issues, including our website, and for new ideas. They developed everything from scratch, giving it a better visual presentation to a website we had begun back in 2005. They also are managing all the email situations for our offices offshore and in Canada.

We’re now contemplating having an official database and are considering using Web4You for insights and guidance. They have given us good cost presentations, which are important; since our financial circumstances are constrained.

What is the team composition?

We interfaced directly with Oleg (Founder and CEO, Web4You), who brought in whoever was necessary for the task. We don’t have the background to interface with the designers, so it was preferable for us to just deal with him.

How did you come to work with Web4You?

Oleg was already in our network, which meant that he knew our business and what our needs and constraints were. We did some research to see what we could get from other people, and the pricing we got from Web4You was competitive. They also had an allegiance to us, which was an important factor in our choice.

What is the status of this engagement?

We started working with Web4You in 2006, and currently are co-managing a five-year, government-funded project for which the website was done within the allotted schedule—a matter of about three months.

What evidence can you share that demonstrates the impact of the engagement?

Their contribution has made our work easier with the staff we have available. They’ve helped us consolidate our presence in the marketplace.

We’re halfway through a five-year project with our partner organization, and the government has a vested interest in this, given that they’re funding it. Web4You has enabled us to deliver a product effectively and efficiently.

We’re getting away from working hard, and we’re working smart.

How did Web4You perform from a project management standpoint?

We had a schedule to maintain with our projects, and they were aware of our constraints and delivered in time. Their experts conducted multiple meetings and created preliminary documentation within the allotted time in a clear manner. There were very few disputes in terms of understanding.

What did you find most impressive about them?

Oleg is cognizant of our needs and constraints, whether they be financial or related to capacity. He’s offered a number of solutions to us that are easy to understand, allowing us to make an educated choice.

Are there any areas they could improve?

They’ve delivered everything we needed and there was never a situation where they neglected our requirements.

Do you have any advice for future clients of theirs?

No. Since IT applications are becoming increasingly complex, we’re looking into the value of hiring on an IT person who can give us some intelligence on our needs, what we are offered and tell us whether we should be exploring different things or not.

Please describe your company and your position there.

I handle the administrative work for Advanced Air Technology Systems Inc., a manufacturing company that my husband owns.

What challenge were you trying to address with Web4You Inc?

We hired Web4You Inc to develop a website. The site needed to represent our company and generate new business.

What was the scope of their involvement?

Web4You designed and developed the website from scratch. The team input a contact form to enable communication with buyers. They continue to provide ongoing maintenance.

How did you come to work with Web4You Inc?

I considered a few agencies, but chose Web4You because I wanted to support a fellow Ukrainian business.

What is the status of this engagement?

We started working with them in 2016 and the partnership is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

They created exactly what we needed to grow our business.

How effective is your workflow between your team and theirs?

The team is responsive and consistently delivers on their promises.

What did you find most impressive about them?

The team’s responsive service makes them easy to communicate with.

Are there any areas for improvement?

No, I can’t think of anything.

Do you have any advice for potential customers?

Clients should take the time to find a good development company. I’ve worked with other vendors, but not all of the partnerships panned out. A good rapport and quality deliverables are worth the effort in the selection process.

Introduce your business and what you do there.

I’m the operations manager at a Canadian office coffee provider.

What challenge were you trying to address with Web4You Inc?

We were looking to update our website and implement online tools for tracking customer reviews. Our goal was to become more accessible and visible on search engines.

What was the scope of their involvement?

They designed and developed our website from scratch. Features they’ve implemented include a demo request form and a review submission tool. The site is mainly informational, and users can access reviews of firm and descriptions of our services. They also provide continuous maintenance and updates.

Along with offering web design and development services, they provide SEO for our site and host it on one of their servers.

What is the team composition?

My main point of contact is Oleg (Owner, Web4You Inc). I’m not sure how large his team is.

How did you come to work with Web4You Inc?

We found their website online and chose them for several different reasons. They offered three different service directions including SEO, and their prices were reasonable. They also responded quickly to our questions and understood the changes we wanted to make. For these reasons, we felt like partnering with Web4You Inc would be beneficial for our business.

What is the status of this engagement?

The engagement began in 2009, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We’re now a top search result on Google for specific keywords. Their SEO has landed us on the first page for a variety of searches, and this increased visibility has added to our online presence. Also, we now have a way to validate our business through reviews, and our website makes it easy for companies to access information and do business with us.

Although this wasn’t part of the initial scope, they’ve also helped us with our cybersecurity. There was a time when our email was compromised, and their team was able to stop the attack and protect our data. Afterward, we implemented new security measures that they recommended at no extra charge.

How did Web4You Inc perform from a project management standpoint?

Their project management has been excellent. We’ve had various issues over the years which they’ve always dealt with promptly. Also, they send us monthly reports that display website statistics and show us how we’re doing. We’re able to access necessary information whenever we need it.

What did you find most impressive about them?

I’ve been impressed with their responsiveness and flexibility. Like our business, their company has evolved, and they’ve expanded their services. They’ve started to partner with other companies and examine more avenues within their service offering.

Are there any areas they could improve?

They could work on being more proactive. I would like to see them reach out more frequently to check on progress, even when nothing is wrong. Sometimes, by doing this, you can discover problems that haven’t been addressed. This would also be useful for evaluating and improving their services.

Do you have any advice for potential customers?

Make sure to be clear about what you want from their team. Know where you want to go with your business and how you want to be represented online. If you’re too vague with your requirements, you’ll get unspecific answers and generic services.

Also, share as much information with their team as you can. Be transparent and provide feedback as soon as possible. By doing this, you’ll avoid wasting time hearing ideas that you don’t like.

Introduce your business and what you do there.

I’m the owner of an ultrasound clinic.

What challenge were you trying to address with Web4You Inc?

We needed a professional to develop our website and build an integration for our booking system.
 

What was the scope of their involvement?

Offering a fully turnkey solution, Web4You Inc developed our entire frontend and backend of our website from scratch on WordPress. As consultants, they helped us set up a booking system for our customers to integrate it with the ultrasound machine we use. They also developed our iOS and Android apps.

They created wireframes and workflows. Upon our approval, they came back with designs for all the pages of the mobile app and website. When we asked for some changes, they created customizations by the next day. 

Once the final design was approved, they built the website and integrated it into our system. They also developed a WooCommerce integration for the scheduling component. As soon as someone books an appointment from mobile or website, it’s automatically integrated into our CRM system. At this point, Web4You is still supporting us.

What is the team composition? 

I worked with a project manager, designer, frontend developer, and a backend developer from Web4You.

How did you come to work with Web4You Inc?

We wanted to hire a local company who could come to our office. Web4You was recommended by one of my employees.

How much have you invested with them?

We spent $10,000.

What is the status of this engagement?

We worked together from June–July 2017.

What evidence can you share that demonstrates the impact of the engagement?

Everybody who has seen the website Web4You created has enjoyed it, especially since it’s mobile-friendly.  

I appreciate that our site is optimized for SEO. So many people notice us that we must be performing well on search engines. This was a pleasant surprise for me because I didn’t even realize that service was included in their web design package. 

How did Web4You Inc perform from a project management standpoint?

Web4You was professional and easy going. We’re not a technical company, but they translated the project in a way that made sense to us 
We used their ticketing system, communicated via phone, and also met in person. They showcased different concepts on a smartboard in their meeting room. We could customized aspects of the site right there and then during meetings, which was very convenient.

What did you find most impressive about them?

Web4You is a flexible team of good listeners. Their method of explaining concepts is easy to understand. They offer a very fair and affordable price structure. I really like them and want to continue working together.

Are there any areas they could improve?

No, they have provided everything that I need.

Do you have any advice for potential customers?

No, not at this time.

Introduce your business and what you do there.

I'm an office manager at a general contracting company. We work with property managers, corporate companies, vendors, and residential areas. 

What challenge were you trying to address with Web4You?

We were trying to create a platform that lets us access everything we need within one software. Before this project, Web4You had created our website. We hired them again more recently to develop an app and software for us. 

What was the scope of their involvement?

Web4You created our website a few years ago. They built both the Canadian and U.S. versions. More recently, we asked them late last year to make the site mobile friendly. They also developed software that lets us send notifications to our clientele. Both of our companies are integrated within the product.  

The website includes a login functionality. We can store all of our information on the panel. There are two separate parts for both admin and for our workers.

What is the team composition? 

We mostly coordinate with a main point of contact. She holds meetings with the software developers to describe our needs. We can contact the owner of the company directly.

I didn't usually speak directly with the team, but I know multiple people have worked on our project. If need be, we can send inquiries to the software developers to troubleshoot together.   

How did you come to work with Web4You?

Our companies started working together before I started my role here. 

How much have you invested with them?

We've spent almost $5,000 over the past year since 2018. 

What is the status of this engagement?

Our company has been working with Web4You for 6–7 years. 

What evidence can you share that demonstrates the impact of the engagement?

Web4You has made our company more efficient. Our employees are happy with the new software. Using it makes their jobs easier.

Using their deliverables, we're now able to access our work orders and stay more organized. Having a mobile-friendly website allows us to interact with our customers a lot better.  

How did Web4You perform from a project management standpoint?

From a communication standpoint, we're happy with their troubleshooting and level of responsiveness. For the most part, they respond within two hours or at least the same day. Web4You can always answer our questions and support our needs. 

What did you find most impressive about them?

Web4You gives us great new ideas about how we can improve our company. They suggest better ways to develop software and apps for us. We usually listen to them and take their advice.

Are there any areas they could improve?

I don't have any particular recommendations. They're doing well for the most part. In fact, they're the ones who are teaching us what we need to do so we can improve as a company. They should continue what they are doing currently.