Web Peppers

What evidence can you share that demonstrates the impact of the engagement?

The deliverables were excellent. Their team remained on top of things, fixing any bugs or issues.

How did Web Peppers perform from a project management standpoint?

Their project management approach was very good. Our assigned project manager is a technical and skilled person. She knows exactly what we want and understands the project in detail.

We have weekly calls and releases for small things every two to three weeks. Our project manager also understands the tasks and how much time is needed for those tasks. We’re confident in the work Web Peppers completes.

What did you find most impressive about them?

The quality of their service is impressive. When there’s an issue, they try their best to understand the problem and fix it. Other companies might say that their developers are busy and that there is a wait. When we worked with the previous company on phase one, it took them six months to take care of a small bug. Web Peppers could complete that task in three days.

The other company didn’t do a lot in six months. We paid every month for them not to deliver a lot. Web Peppers delivers every single day.

Are there any areas they could improve?

I have no issues so far, but communication is the key to success. Sometimes things get lost in translation when there is a language barrier. We had a couple of issues at the beginning, but now their team is just brilliant. They understand us completely.

Do you have any advice for potential customers?

If a project has a four-month estimation, you should still add one or two months. They provide a rough estimate, but the client still needs to understand that in the process of working on the project and delivering tasks, there will be some dependencies. No development company can guarantee something will take precisely six months.

Can you share any information that demonstrates the impact that this project has had on your business?

we had multiple project with Web Peppers, overall, I would say at least 20 over the years. We've had positive margins with all projects where Web Peppers was involved. delivery quality also helped us to retain our customers

How was project management arranged and how effective was it?

Project management was on our side, so there is not much feedback about that is possible

What did you find most impressive about this company?

quick reaction to our request and changes to the team composition as well as required qualifications

Are there any areas for improvement?

grow quicker - so bigger companies can start working with Web Peppers :)

What evidence can you share that demonstrates the impact of the engagement? 

I only have positive things to say. They’ve been responsive, responsible, and very service-oriented. I’m very satisfied with their work.

How did Web Peppers perform from a project management standpoint?

They’re always accessible and fast to reply. They’re also communicative, and make sure to consult with me on developments. I’m very happy with them.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

Take them on, because they’ll be a good partner.

What evidence can you share that demonstrates the impact of the engagement?

Web Peppers provided us with a professional developer who has been committed to the work and has gone above and beyond to respond to our needs. It was a very good collaboration. The developer was engaged with the project and respected the deadlines.

We work in agile methodology and we have sprints which need to be validated every two to three weeks. I validated his work and commitment to the value of the development that was done.

The developer also had meetings with the client, and I have received very good feedback from our client that he knows what he is doing and is very good at what he does.

How did Web Peppers perform from a project management standpoint?

We used Jira for our project management and we also had daily meetings to discuss any issues. Additionally, we had sprint planning and demos with the client. We worked well together considering the time difference.

What did you find most impressive about them?

They did everything to respond to our needs and ensure the value of the resource commitment.

Are there any areas they could improve?

No, nothing comes to mind.

Do you have any advice for potential customers?

Have as many interviews as you can to be sure to validate everything you need to validate before going through with the process. Web Peppers are very good and give you the time to validate so that you are sure of what you are doing.

What evidence can you share that demonstrates the impact of the engagement?

The first project was for a large international development organization, and they were very satisfied with Web Pepper’s work. They told us, the designers, as well as Web Peppers, that the project exceeded expectations. I can also say that the primary concept person for the end-client—the one who approved the design and the work made by Web Peppers—said that we delivered a good product that he would use with inspiration (an approximate translation of a Danish saying).

How did Web Peppers perform from a project management standpoint?

The last project has a very tight schedule, and there wasn’t much communication initially about when the developers would be working. I didn’t expect that, but I would be pleased if they gave me a daily status, given the schedule; just something to let me know that things are okay. That’s maybe the only negative thing.

In general, I’d say that communication has been very good and professionally-constructed, both by email and Skype—sharing screenshots and things like that. In general, I’m very satisfied with the communication with Web Peppers.

What did you find most impressive about them?

I cannot say. I don’t have that many companies to compare them to, but I’m very satisfied in general with the communication and project management. I would expect other companies to be not as good in that aspect, so that may be their number one thing.

Are there any areas they could improve?

I’m a graphic and digital designer, and I think some of their developers could be a bit more design-minded, and, maybe, when it comes to very small design details I may not think about, they could bring ideas and solutions themselves. They do do it sometimes, but I think it was more the project manager and not so much the developers. It seems they’re more system developers, and not design-minded, frontend developers. This isn’t a big thing, though.

Do you have any advice for future clients of theirs?

I would recommend them for projects that are a bit bigger; for instance, the last project I worked with them on. If I had a small website with no special requirements, I may search for a smaller company. For larger websites with a lot of functions and features, and maybe multi-platform ones, Web Peppers can deliver—and they do it on time. There’s nothing to worry about. People can work with Web Peppers with no problems at all.

What evidence can you share that demonstrates the impact of the engagement?

Web Peppers works fast, but the third-party arrangement has elongated the timeline.

How did Web Peppers perform from a project management standpoint?

It took time to develop a good working relationship. Web Peppers now leverages their strong communication skills to navigate this multi-stakeholder project. Likewise, we are satisfied with their project management skills because they meet deadlines. The teams communicate via email and Skype.

What did you find most impressive about them?

The team handles difficult requests with professionalism and flexibility.

Are there any areas they could improve?

No, everything has been very smooth.

What evidence can you share that demonstrates the impact of the engagement?

Web Peppers provides reliable and fast service, which is extremely important for our business. They continue to meet KPIs we've set in our agreement in terms of response times.

How did Web Peppers perform from a project management standpoint?

Their communication is very good overall, which is generally through Skype and email. Their project manager is very responsive and reliable. 

What did you find most impressive about them?

They're great at communicating overall; they're very approachable and work with a sense of urgency. Any minor issues we've had have been handled promptly and professionally. 

Are there any areas they could improve?

They could be a little more proactive about providing feedback around ways to improve our sites and provide more billing options. 

Do you have any advice for potential customers?

No, but I think they're a good fit for a small to medium-sized web-based company. 

What evidence can you share that demonstrates the impact of the engagement?

We have a service level agreement (SLA) with all of our clients and have yet to have a high-priority fault to contain. That is to say, we haven’t had any outages due to Web Peppers’ work, which is pretty good.

How did Web Peppers perform from a project management standpoint?

The time difference has never been a problem. Because we have clients on the opposite side of the world, we’ll occasionally have to deploy parts of the project in the middle of the night. In those cases, Web Peppers has diligently supported us. They’re willing to participate in conference calls at any time of the day, which is absolutely essential. When we need them, they respond. In terms of communication, we use Jira and Slack to coordinate.

What did you find most impressive about them?

Not only do they have good project management, but their quoting method is excellent. They make sure to scope out the project well and deliver an analysis before they start working. That way, we know exactly what we’re paying for and can see the final estimate.

Are there any areas they could improve?

The engagement is still young, but I haven’t had any problems with them yet. There are instances when errors occur due to a language issue, but those are easy to address.

Do you have any advice for potential customers?

You have to be detailed. Scope out the project first and educate them on exactly what you want to achieve. Give them a set of business requirements as well as designs.

What evidence can you share that demonstrates the impact of the engagement?

Both of the developers we hired are still working with us.

How did Web Peppers perform from a project management standpoint?

They were always available and provided good communication over phone calls, text, and email. We received CVs over email and interviewed the candidates internally. I was responsible for the collaboration with their team and for the hiring process in general. I worked with them to adjust the technical requirements we had for the developers.

What did you find most impressive about them?

They’re our most successful hiring partner. We’ve used other agencies in Ukraine and Denmark, but never managed to actually hire any of the candidates they referred.

Are there any areas they could improve?

No. We’ve had a good collaboration and good results so far.

Do you have any advice for future clients of theirs?

Clients need to provide concrete specifications for the resources they’re considering hiring, detailing their company’s profile and needs.

What evidence can you share that demonstrates the impact of the engagement?

I mostly work with startups, so we don’t spend a lot of time focusing on KPIs. Based on the estimates we’ve gotten from Web Peppers, they’ve delivered quite well, with a +/-10% margin. They never exceeded the 10% overhead included in my calculations.

Web Peppers proposed some technical innovations and upgrades for the code. They completed some tasks much sooner than expected because they identified simpler solutions. Their work has been quite solid.

How did Web Peppers perform from a project management standpoint?

I wrote a short guide describing our processes, including what tools to use, how frequent reports should be, and what the deliverables should be. They adopted that guide without additional discussions and have been following it ever since.

One problem I’ve always had with outsourcing is that teams follow their own processes instead of reporting in the format requested by the customer. Web Peppers has actually worked within the process I initially defined.

I’m a technical person myself, so I’ve asked to communicate directly with their developers and discuss the work in precise terms. Because I didn’t need a very experienced project manager, I asked for a more junior resource for general micromanagement and communication. I even offered to train that person, since I don’t mind sharing my experience. I was surprised to see that even the junior PM I asked for performed quite well. Had I not known about it, I wouldn’t have noticed a difference in experience.

Web Peppers typically has a few junior developers training in the pipelines, but those resources aren’t normally assigned to customers. I find this approach to work best.

They gave me a few options for communication tools, but we use Favro for project management on our side. It’s a Swedish tool similar to Trello, but with an easier basic workflow organization. They used Favro for task planning and updates. We use Slack, where the team is constantly active, for instant communication. I can also call them using Telegram or Viber if I have an urgent request. They normally respond instantly.

We have shared feedback both ways. Normally I wouldn’t accept this, but their members know what they’re talking about.

What did you find most impressive about them?

They have a good discipline, which is a rare thing to find in the outsourcing and IT professionals market. If I have an urgent request, they can even work on Saturdays and during evenings.

Are there any areas they could improve?

They work too much. The workday could be cut down to less than eight hours. This is good from a business point of view, but not when it comes to their personal lives.

Do you have any advice for future clients of theirs?

It’s vital to define process steps at the start of the collaboration. After this, everything will work flawlessly. Web Peppers is a logic-oriented company, without sales discussions and other things. If they receive a precise request, they will do it, but the process needs to be formalized.