Web Peppers Client Reviews

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Web Development

Nov 11, 2019

the project

Outsourced Web Dev for CMS Dev & SI Firm

"We've had positive margins with all projects where Web Peppers was involved."

Web Development

$50,000 to $199,999

Jan. 2013 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

4.5

Willing to refer:

5.0

$50,000 to $199,999

Jan. 2013 - Ongoing

Project summary:

Web Peppers provides outsourced web development resources for a CMS development and systems integration firm. The team supports front- and backend work for a variety of projects.

501-1,000 Employees

Kyiv, Ukraine

Michael Pupko

Delivery Manager, Smile

Verified

the reviewer

Delivery Manager, Smile

Michael Pupko

Internet

501-1,000 Employees

Kyiv, Ukraine

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

4.5

Willing to refer:

5.0

the review

"We've had positive margins with all projects where Web Peppers was involved."

Nov 11, 2019

Feedback summary:

Internal stakeholders are pleased with the quality of work that Web Peppers has delivered over the years. Flexible and supportive, the team ensures that every project is adequately staffed. Their ability to meet fluctuating requirements sets them apart from other providers.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Our company specializes on full cycle development of CMS Drupal Based sites, which include high-load, multi-language, multisite, eCommerce, integration with third party systems (i.e. SAP Hybris,), as well as integration with existing B2B systems and financial processing.

My current position is Production unit director/Delivery manager, i was Country manager at Adyax before, until company was merged into Smile.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Web Peppers?

We have very productive cooperation with Web Peppers, who has provided high quality Back End and Front End Developers according to project needs and has shown professionalism in adjusting to project and, subsequently, to client needs. Pretty much all project types where WEB Pepper was involved

What were your goals for this project?

fast reaction to change requests and changes in velocity requested by the client, WEB Peppers helped us a lot by providing professional BE and FE Devs when projects needed help the most

SOLUTION

How did you select this vendor?

we found their contact via community references and met during Drupal events

Describe the project and the services they provided in detail.

they provided selection and monitored the performance of the FE and BE devs, during all project phases (design, planning, Sprint execution, delivery and warranty period), as well as prompt replacement of the staff when required.

They were our primary point of contact to help with any unplanned client demands for which Web Peppers can provide qualified developers even with short term notice. This is very important in fast changing world of IT, where quality and agility is key to winning the customer trust

What was the team composition?

team consisted of FE and BE Devs, usually 2-3 people in the team

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

we had multiple project with Web Peppers, overall, I would say at least 20 over the years. We've had positive margins with all projects where Web Peppers was involved. delivery quality also helped us to retain our customers

How was project management arranged and how effective was it?

Project management was on our side, so there is not much feedback about that is possible

What did you find most impressive about this company?

quick reaction to our request and changes to the team composition as well as required qualifications

Are there any areas for improvement?

grow quicker - so bigger companies can start working with Web Peppers :)

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

4.5 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Managed IT Services

Oct 28, 2019

the project

Web Portal & IT Support Services for Nonprofit

“I only have positive things to say.”

Managed IT Services

Less than $10,000

Feb. 2019 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

4.0

Willing to refer:

5.0

Less than $10,000

Feb. 2019 - Ongoing

Project summary:

Web Peppers provided ongoing IT support for a global nonprofit’s web portal. Their project manager oversaw the project and communicated with the client through Skype and email.

11-50 Employees

Oslo, Norway

Marcela Hommefoss

Manager, IDI Global Foundations Unit

Verified

the reviewer

Manager, IDI Global Foundations Unit

Marcela Hommefoss

Nonprofit Organization Management

11-50 Employees

Oslo, Norway

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

4.0

Willing to refer:

5.0

the review

“I only have positive things to say.”

Oct 28, 2019

Feedback summary:

Web Peppers delivered satisfying work. They were quick to resolve any issues, and they were communicative, responsive, and always accessible. The client has only positive things to say about the smooth engagement.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work for International Organization of Supreme Audit Institutions (INTOSAI), a global nonprofit organization. I’m the manager of the Global Foundations Unit, that organizes discussions about cutting issues around the globe.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Web Peppers?

We were seeking IT support for our web portal, which serves as a hub for donors to support SAIs in need.

SOLUTION

What was the scope of their involvement?

They provided virtual IT support for our web portal. Throughout the engagement, we communicated via email and Skype. They’d monitor the network for any problems.

Recently, they even implemented some development work. They consulted with me throughout the process and delivered a final template for me to approve.

What is the team composition?

My primary point of contact was Natalie (Business Relations Manager, Web Peppers), who was very prompt in her responses. I’ve been in contact with a few others, but she was my go-to person.

How did you come to work with Web Peppers?

I found them online. Back in 2017, I released an RFP to find an agency to develop my portal. While Web Peppers applied for the account, they didn’t get it. However, they were my second option, and so I reached out to them when I needed ongoing IT support.

How much have you invested with them?

We’ve only spent around $2000.

What is the status of this engagement?

We started working together in February 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I only have positive things to say. They’ve been responsive, responsible, and very service-oriented. I’m very satisfied with their work.

How did Web Peppers perform from a project management standpoint?

They’re always accessible and fast to reply. They’re also communicative, and make sure to consult with me on developments. I’m very happy with them.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

Take them on, because they’ll be a good partner.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

4.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Web Development

Sep 25, 2019

the project

Web Development for Archival Product Company

"They did everything to respond to our needs and ensure the value of the resource commitment."

Web Development

$50,000 to $199,999

Aug. 2019 - Ongoing

4.5

Quality:

4.0

Schedule:

4.0

Cost:

4.5

Willing to refer:

5.0

$50,000 to $199,999

Aug. 2019 - Ongoing

Project summary:

Web Peppers provided an outsourced developer for a Drupal project.

11-50 Employees

France

Nadine Mansour

Project Manager, EBS Global Services

Verified

the reviewer

Project Manager, EBS Global Services

Nadine Mansour

Computer Services

11-50 Employees

France

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

4.5

Quality:

4.0

Schedule:

4.0

Cost:

4.5

Willing to refer:

5.0

the review

"They did everything to respond to our needs and ensure the value of the resource commitment."

Sep 25, 2019

Feedback summary:

The developer resource has proven dedicated and exceptionally useful to the project team. Web Peppers provided a collaborative team member whose capabilities received praise from an external stakeholder.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a project manager at EBS Global Services. We mainly work with a product for archival and document management.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Web Peppers?

We needed help with web development.

SOLUTION

What was the scope of their involvement?

They did Drupal development for us in tandem with our own team.

What is the team composition?

I have been working with one developer from their team as well as one other person.

How did you come to work with Web Peppers?

We posted our need on LinkedIn for a technical partner who works with Drupal. Web Peppers responded to our request. We interviewed many developers, but we selected Web Peppers and began our collaboration.

How much have you invested in them?

We’ve spent around $50,000.

What is the status of this engagement?

We began working with them in August 2019 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Web Peppers provided us with a professional developer who has been committed to the work and has gone above and beyond to respond to our needs. It was a very good collaboration. The developer was engaged with the project and respected the deadlines.

We work in agile methodology and we have sprints which need to be validated every two to three weeks. I validated his work and commitment to the value of the development that was done.

The developer also had meetings with the client, and I have received very good feedback from our client that he knows what he is doing and is very good at what he does.

How did Web Peppers perform from a project management standpoint?

We used Jira for our project management and we also had daily meetings to discuss any issues. Additionally, we had sprint planning and demos with the client. We worked well together considering the time difference.

What did you find most impressive about them?

They did everything to respond to our needs and ensure the value of the resource commitment.

Are there any areas they could improve?

No, nothing comes to mind.

Do you have any advice for potential customers?

Have as many interviews as you can to be sure to validate everything you need to validate before going through with the process. Web Peppers are very good and give you the time to validate so that you are sure of what you are doing.

4.5

Overall Score It was very good.

4.0 Scheduling

ON TIME / DEADLINES

Sometimes the time estimates were a little less than needed.

4.5 Cost

Value / within estimates

The cost was fair for the quality of work they have done.

4.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Web design

Sep 23, 2019

the project

Development for Freelance Designer

"There’s nothing to worry about. People can work with Web Peppers with no problems at all."

Web design

Less than $10,000

May 2019 - Ongoing

4.5

Quality:

4.5

Schedule:

5.0

Cost:

4.0

Willing to refer:

5.0

Less than $10,000

May 2019 - Ongoing

Project summary:

Web Peppers has provided web development support for various projects, including CMS implementations, basic informational web developments, and integrations of existing designs.

1-10 Employees

Denmark

Søren Steensen

Freelance Web Designer, sorensteenson.dk

Verified

the reviewer

Freelance Web Designer, sorensteenson.dk

Søren Steensen

Web Design

1-10 Employees

Denmark

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

4.5

Quality:

4.5

Schedule:

5.0

Cost:

4.0

Willing to refer:

5.0

the review

"There’s nothing to worry about. People can work with Web Peppers with no problems at all."

Sep 23, 2019

Feedback summary:

End-clients have been thoroughly pleased with Web Pepper’s work, leading to their becoming a regular partner. Their professional project management and satisfactory communication are notable as well. Customers can expect a service provider that is committed to deadlines.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a freelance graphic and digital designer at sorensteenson.dk. I’ve worked together with various companies, and I also work in partnerships and collaborations with other designers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Web Peppers?

I’ve worked on three different projects with them. The first one I did was a website as a freelancer, working for another company. I wasn’t really involved with the economy of Web Peppers on the first project, but it was definitely the largest one I’ve been involved in with them.

SOLUTION

What was the scope of their involvement?

The initial project I hired Web Peppers for invovled frontend and WordPress CMS implementations, and it worked very well. There were some challenges in the design that we made, which made it difficult for some elements to work well, both on desktop computers and mobile platforms. I expected that this would be a problem in the work with Web Peppers, but I think they solved it very well. There weren’t any problems regarding this that cause me to worry about the other projects.

Some of the work on our current project is going to be finished a little bit later, but it’s close to finished now. It was for a Danish organization working with LGBTQ people, organizing a huge event in 2021. It will feature a big European conference, a big sports event covering Europe, and other individual events. I, together with another designer, made complete designs for this whole website and all the events. It’s mainly informational, as there’s going to be some kind of event calendar, overview, and various kinds of news pages.

We’re also working on a third project right now, a smaller one with a very tight schedule. The design was delivered last week, and Web Peppers is going to deliver a relatively simple frontend and CMS solution soon. We’ve had a very, very short timeline for this one, but I believe they’re going to deliver.

What is the team composition?

I’m not aware of how many members from Web Peppers are working on this project. For a smaller engagement like this, I think there would be 1–2 developers, probably a part-time project manager, and maybe a tester. For the previous project, I believe there was also just one developer, one project manager, and maybe some testers. I don’t really know for sure, though.

On the Danish project, I only communicated with a project manager. On the project we’re doing right now, for a legal Danish company, I’m in touch with someone who’s either a project manager or web developer.

The core of the communication has been pretty okay. There were some misunderstandings, but that’s fair given that the project timetable is very strict.

How did you come to work with Web Peppers?

I was actually part of choosing Web Peppers for that first project with them. We did a Google search and asked some people for recommendations of companies in Kiev and Ukraine. We chose Web Peppers and were very happy that we did so. It’s been good working with them.

That first experience with them was very positive, so I chose them for two future projects as well. I would certainly emphasize their project management, which was very structured and high-level, but also the work they did. The website for the first project was very good.

How much have you invested with them?

I was just working as a freelancer for another company with the first project, so I wasn’t involved in the financials. With the second one, I paid them €1,633 ($1,780 USD), and I paid them €1,030 ($1,120 USD) for the third, smaller one.

What is the status of this engagement?

The second project started in May 2019, and it’s actually not finished yet. Part of it was finished in July, but there’s going to be a second, smaller iteration here during the fall. This is just due to something with the client, not Web Peppers.

Web Peppers started working just last week on the third project, and it’s not yet finished, but it will be pretty soon.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The first project was for a large international development organization, and they were very satisfied with Web Pepper’s work. They told us, the designers, as well as Web Peppers, that the project exceeded expectations. I can also say that the primary concept person for the end-client—the one who approved the design and the work made by Web Peppers—said that we delivered a good product that he would use with inspiration (an approximate translation of a Danish saying).

How did Web Peppers perform from a project management standpoint?

The last project has a very tight schedule, and there wasn’t much communication initially about when the developers would be working. I didn’t expect that, but I would be pleased if they gave me a daily status, given the schedule; just something to let me know that things are okay. That’s maybe the only negative thing.

In general, I’d say that communication has been very good and professionally-constructed, both by email and Skype—sharing screenshots and things like that. In general, I’m very satisfied with the communication with Web Peppers.

What did you find most impressive about them?

I cannot say. I don’t have that many companies to compare them to, but I’m very satisfied in general with the communication and project management. I would expect other companies to be not as good in that aspect, so that may be their number one thing.

Are there any areas they could improve?

I’m a graphic and digital designer, and I think some of their developers could be a bit more design-minded, and, maybe, when it comes to very small design details I may not think about, they could bring ideas and solutions themselves. They do do it sometimes, but I think it was more the project manager and not so much the developers. It seems they’re more system developers, and not design-minded, frontend developers. This isn’t a big thing, though.

Do you have any advice for future clients of theirs?

I would recommend them for projects that are a bit bigger; for instance, the last project I worked with them on. If I had a small website with no special requirements, I may search for a smaller company. For larger websites with a lot of functions and features, and maybe multi-platform ones, Web Peppers can deliver—and they do it on time. There’s nothing to worry about. People can work with Web Peppers with no problems at all.

4.5

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

They’re working on something now, and I’m looking forward to see if they can meet a very tight schedule. They’ve always met deadlines before.

4.0 Cost

Value / within estimates

4.5 Quality

Service & deliverables

5.0 NPS

Willing to refer

Web Development

Apr 16, 2019

the project

Drupal Dev for Sustainability Consulting Company

"The team handles difficult requests with professionalism and flexibility."

Web Development

$10,000 to $49,999

Nov. 2018 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Nov. 2018 - Ongoing

Project summary:

Web Peppers built a Drupal website from scratch for a third-party with numerous stakeholders.

1-10 Employees

Denmark

Marianne Thomas

Partner & Head of Communications, ViegandMaagoe

Verified

the reviewer

Partner & Head of Communications, ViegandMaagoe

Marianne Thomas

Business Services

1-10 Employees

Denmark

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"The team handles difficult requests with professionalism and flexibility."

Apr 16, 2019

Feedback summary:

The relationship has evolved over time into a seamless partnership. Web Peppers is efficient, timely, and communicative.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a partner and head of communications at ViegandMaagoe, an energy and sustainability consulting firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Web Peppers?

We needed to build a new website for our client, a Ukrainian foundation with several stakeholders.

SOLUTION

What was the scope of their involvement?

Web Peppers developed a Drupal website from scratch based on our designs.

What is the team composition?

We work with the project manager. They have a team of backend developers working behind the scenes.

How did you come to work with Web Peppers?

We did a Google search for Ukrainian developers.

How much have you invested with them?

We’ve spent around $20,000.

What is the status of this engagement?

We started working together in November 2018 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Web Peppers works fast, but the third-party arrangement has elongated the timeline.

How did Web Peppers perform from a project management standpoint?

It took time to develop a good working relationship. Web Peppers now leverages their strong communication skills to navigate this multi-stakeholder project. Likewise, we are satisfied with their project management skills because they meet deadlines. The teams communicate via email and Skype.

What did you find most impressive about them?

The team handles difficult requests with professionalism and flexibility.

Are there any areas they could improve?

No, everything has been very smooth.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Web Development

Apr 04, 2019

the project

Web Dev & Support for E-commerce Company

"Web Peppers provides reliable and fast service, which is extremely important for our business."

Web Development

Less than $10,000

Nov. 2018 - Ongoing

4.5

Quality:

4.0

Schedule:

4.0

Cost:

4.0

Willing to refer:

4.5

Less than $10,000

Nov. 2018 - Ongoing

Project summary:

Web Peppers provides web development services for e-commerce websites built on WordPress.

1-10 Employees

Sweden

Zackarias Ulvskog

CIO, DVenture AB.

Verified

the reviewer

CIO, DVenture AB.

Zackarias Ulvskog

IT Services

1-10 Employees

Sweden

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

4.5

Quality:

4.0

Schedule:

4.0

Cost:

4.0

Willing to refer:

4.5

the review

"Web Peppers provides reliable and fast service, which is extremely important for our business."

Apr 04, 2019

Feedback summary:

Web Peppers is quick to turn around various web development tasks as needed. In addition to being highly responsive and reliable, they're also communicative and approachable. Although they could provide more input and billing options, they're great partners overall.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the CIO of Dventure AB.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Web Peppers?

Although we were already working with a developer, we needed to find another vendor with better availability.

SOLUTION

What was the scope of their involvement?

Web Peppers provides maintenance and ongoing web development support, making regular edits and updates to our WordPress e-commerce sites as needed. They're on call for high-priority tasks such as fixing bugs or security problems.

What is the team composition?

We only interface with a project manager, who manages the developers assigned to our account.

How did you come to work with Web Peppers?

We found them on Upwork and liked the value they offered, their affordability, and their flexible approach.

How much have you invested with them?

We spend about $400 per month.

What is the status of this engagement?

We've been working with them since November 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Web Peppers provides reliable and fast service, which is extremely important for our business. They continue to meet KPIs we've set in our agreement in terms of response times.

How did Web Peppers perform from a project management standpoint?

Their communication is very good overall, which is generally through Skype and email. Their project manager is very responsive and reliable.

What did you find most impressive about them?

They're great at communicating overall; they're very approachable and work with a sense of urgency. Any minor issues we've had have been handled promptly and professionally.

Are there any areas they could improve?

They could be a little more proactive about providing feedback around ways to improve our sites and provide more billing options.

Do you have any advice for potential customers?

No, but I think they're a good fit for a small to medium-sized web-based company.

4.5

Overall Score

4.0 Scheduling

ON TIME / DEADLINES

4.0 Cost

Value / within estimates

4.0 Quality

Service & deliverables

4.5 NPS

Willing to refer

Custom Software Development

Oct 18, 2018

the project

Software Dev for Digital Advertising & Media Solutions Firm

“Not only do they have good project management, but their quoting method is excellent.”

Custom Software Development

$50,000 to $199,999

June 2018 - Ongoing

5.0

Quality:

4.5

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

June 2018 - Ongoing

Project summary:

Web Peppers provides a range of front- and backend services for an advertising platform that rewards loyal users. They also handle development for third-party client solutions.

1-10 Employees

Dublin, Ireland

Director of Operations, Kastfast Ltd

Verified

the reviewer

Director of Operations, Kastfast Ltd

Marketing and Advertising

1-10 Employees

Dublin, Ireland

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

4.5

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“Not only do they have good project management, but their quoting method is excellent.”

Oct 18, 2018

Feedback summary:

The Web Peppers team continues to be a cost-effective option for SQL and Microsoft-related projects. Despite the time differences, they remain responsive, assisting with sudden project deployments regardless of the hour. Their collaborative nature and reliability make them strong partners.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of operations at Kastfast Ltd, a B2B digital advertising and media solutions firm. We’re a young company crafting customer-facing solutions for businesses with large volumes of users (e.g., mobile operators). Most of our solutions revolve around rewarding loyal users with bonuses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Web Peppers?

Although we have our own technical team, we needed external resources to help us customize our core loyalty rewards platform. We were looking for developers with a range of technical skills across a number of software tools.

SOLUTION

What was the scope of their involvement?

Web Peppers is currently working with us to customize our proprietary rewards solution, providing both front- and backend development. It’s a platform that allows businesses to advertise to users in a unique way.

On the frontend, they’re helping us with our web and mobile web components. They then tie that into the backend using APIs. The team is responsible for API running, testing, and integration. Other key backend work includes SQL database creation and formation.

In addition to working on our solution, Web Peppers handles development for a number of mobile operators. In one instance, we hired them to maintain and support a product for one of our clients.

What is the team composition?

I mainly work with their head of tech and project manager who coordinate with each other. The project manager is responsive and extremely efficient. She also has a good working knowledge of our disciplines, including SQL and JavaScript.

How did you come to work with Web Peppers?

At the time, we faced a number of challenges: the cost of local resources was too high, and the market was full. It was difficult to find the appropriate resources to handle our project. I extensively researched several development firms worldwide, gauging their technical skills and English proficiency. Out of all the candidates, Web Peppers was the only vendor that could handle both SQL and Microsoft tools.

How much have you invested with them?

We’ve spent about €50,000 (approximately $57,00 USD) thus far.

What is the status of this engagement?

We’ve been working with them since June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have a service level agreement (SLA) with all of our clients and have yet to have a high-priority fault to contain. That is to say, we haven’t had any outages due to Web Peppers’ work, which is pretty good.

How did Web Peppers perform from a project management standpoint?

The time difference has never been a problem. Because we have clients on the opposite side of the world, we’ll occasionally have to deploy parts of the project in the middle of the night. In those cases, Web Peppers has diligently supported us. They’re willing to participate in conference calls at any time of the day, which is absolutely essential. When we need them, they respond. In terms of communication, we use Jira and Slack to coordinate.

What did you find most impressive about them?

Not only do they have good project management, but their quoting method is excellent. They make sure to scope out the project well and deliver an analysis before they start working. That way, we know exactly what we’re paying for and can see the final estimate.

Are there any areas they could improve?

The engagement is still young, but I haven’t had any problems with them yet. There are instances when errors occur due to a language issue, but those are easy to address.

Do you have any advice for potential customers?

You have to be detailed. Scope out the project first and educate them on exactly what you want to achieve. Give them a set of business requirements as well as designs.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

4.5 Quality

Service & deliverables

5.0 NPS

Willing to refer

I’ve recommended them already.

Business Services

Mar 06, 2018

the project

Web Developer Recruitment for Retail Furniture Business

“They’re our most successful hiring partner.”

Business Services

Less than $10,000

2015 - 2016

5.0

Quality:

5.0

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

Less than $10,000

2015 - 2016

Project summary:

Web Peppers worked with an IT department to recruit Drupal developers, finding two suitable resources for the team.

1001-10,000 Employees

Ukraine

Volodymyr Krasnoshapka

Drupal Team Leader, JYSK

Verified

the reviewer

Drupal Team Leader, JYSK

Volodymyr Krasnoshapka

Retail

1001-10,000 Employees

Ukraine

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

the review

“They’re our most successful hiring partner.”

Mar 06, 2018

Feedback summary:

The resources they worked on recruiting are still working within the team, demonstrating their good fit and suitability for the role. Web Peppers’ team communicated effectively, collaborated well, and were able to produce excellent results.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

JYSK is a large Danish retailer with more than 2,500 stores around the world. I’m a Drupal team leader in the Ukrainian IT department of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Web Peppers?

We needed help hiring Drupal developers in Ukraine.

SOLUTION

What was the scope of their involvement?

They provided two developers for our team. We gave them a job description and received a few CVs. We needed senior-level developers, so we spent some time adjusting our requirements to best reflect our needs. Based on this, they offered some good candidates, out of which we could have hired more than two people.

We continue to use them whenever we need to hire additional resources. I know they offer development for Drupal and other technologies, but we haven’t used them for that.

How much have you invested with them?

The cost of their services was around $5,000.

What is the status of this engagement?

We started working with them around 2015, then hired another developer through them in 2016. We don’t have an open contract at the moment, but whenever we need to find additional developers, we will use their services.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Both of the developers we hired are still working with us.

How did Web Peppers perform from a project management standpoint?

They were always available and provided good communication over phone calls, text, and email. We received CVs over email and interviewed the candidates internally. I was responsible for the collaboration with their team and for the hiring process in general. I worked with them to adjust the technical requirements we had for the developers.

What did you find most impressive about them?

They’re our most successful hiring partner. We’ve used other agencies in Ukraine and Denmark, but never managed to actually hire any of the candidates they referred.

Are there any areas they could improve?

No. We’ve had a good collaboration and good results so far.

Do you have any advice for future clients of theirs?

Clients need to provide concrete specifications for the resources they’re considering hiring, detailing their company’s profile and needs.

5.0

Overall Score

4.5 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

They provided good-quality services at an acceptable cost.

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Development

Mar 06, 2018

the project

Custom Web Dev. for Startup Consultation Firm

"They completed some tasks much sooner than expected because they identified simpler solutions."

Development

$10,000 to $49,999

Sept. 2017 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Sept. 2017 - Ongoing

Project summary:

Web Peppers has completed multiple development projects using Python, React Native, and AngularJS. They have built large PHP platforms. developed new features, and fixed legacy code issues.

1-10 Employees

Stockholm, Sweden

Maxim Moneta

Managing Director, Startup Consultation Company

Verified

the reviewer

Managing Director, Startup Consultation Company

Maxim Moneta

IT Services

1-10 Employees

Stockholm, Sweden

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"They completed some tasks much sooner than expected because they identified simpler solutions."

Mar 06, 2018

Feedback summary:

Web Peppers delivers projects on aggressive timelines, conceives creative code upgrades, and adapts their workflow to suit the requested reporting process. Their impressive technical skill and orderly management structure make them an ideal partner for a wide range of complex development projects.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a co-founder and the CEO of a consultation and mentoring company that works with startups. We also provide development resources in some cases.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Web Peppers?

We needed additional resources for the initial development and improvement of multiple products.

SOLUTION

What was the scope of their involvement?

Web Peppers initially developed an application using Python, AngularJS, and React Native.

We build landing pages and simple websites, but have used their team for multi-thousand-user platforms. From the start, they have specialized in large PHP portals.

What is the team composition?

Over the last six months, I have been in touch with around 10 people from their company. One of their principals was a main contact for our work, but I also requested a dedicated project manager and QA resources.

How did you come to work with Web Peppers?

I have had a business relationship with Evgen Rybak, one their founders, for 15 years. We went to the same university. He focused on different development technologies than myself, and could sometimes complete client projects that I could not.

After Web Peppers was formed, I assigned them a problematic startup project that another development team had started. They sorted out and refactored some legacy code, taking care of support and developing new features. Even though it was a bit challenging, the project was completed successfully. It consisted of a lot of issues and undocumented code. I was satisfied with their work, and appreciated their ability to adopt our processes.

How much have you invested with them?

The cost of their work has been above $10,000.

What is the status of this engagement?

We started working with Web Peppers in September 2017. They continue to serve as our outsourced development team. We have recently discussed the next scope of enhancements for a product.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I mostly work with startups, so we don’t spend a lot of time focusing on KPIs. Based on the estimates we’ve gotten from Web Peppers, they’ve delivered quite well, with a +/-10% margin. They never exceeded the 10% overhead included in my calculations.

Web Peppers proposed some technical innovations and upgrades for the code. They completed some tasks much sooner than expected because they identified simpler solutions. Their work has been quite solid.

How did Web Peppers perform from a project management standpoint?

I wrote a short guide describing our processes, including what tools to use, how frequent reports should be, and what the deliverables should be. They adopted that guide without additional discussions and have been following it ever since.

One problem I’ve always had with outsourcing is that teams follow their own processes instead of reporting in the format requested by the customer. Web Peppers has actually worked within the process I initially defined.

I’m a technical person myself, so I’ve asked to communicate directly with their developers and discuss the work in precise terms. Because I didn’t need a very experienced project manager, I asked for a more junior resource for general micromanagement and communication. I even offered to train that person, since I don’t mind sharing my experience. I was surprised to see that even the junior PM I asked for performed quite well. Had I not known about it, I wouldn’t have noticed a difference in experience.

Web Peppers typically has a few junior developers training in the pipelines, but those resources aren’t normally assigned to customers. I find this approach to work best.

They gave me a few options for communication tools, but we use Favro for project management on our side. It’s a Swedish tool similar to Trello, but with an easier basic workflow organization. They used Favro for task planning and updates. We use Slack, where the team is constantly active, for instant communication. I can also call them using Telegram or Viber if I have an urgent request. They normally respond instantly.

We have shared feedback both ways. Normally I wouldn’t accept this, but their members know what they’re talking about.

What did you find most impressive about them?

They have a good discipline, which is a rare thing to find in the outsourcing and IT professionals market. If I have an urgent request, they can even work on Saturdays and during evenings.

Are there any areas they could improve?

They work too much. The workday could be cut down to less than eight hours. This is good from a business point of view, but not when it comes to their personal lives.

Do you have any advice for future clients of theirs?

It’s vital to define process steps at the start of the collaboration. After this, everything will work flawlessly. Web Peppers is a logic-oriented company, without sales discussions and other things. If they receive a precise request, they will do it, but the process needs to be formalized.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

They are flexible to overtime, understand deadlines, and maintain the process. We haven’t had any problems.

5.0 Cost

Value / within estimates

They have standard rates relative to the global outsourcing market, and the job they’re doing is worth the money.

5.0 Quality

Service & deliverables

I have received the expertise I expected.

5.0 NPS

Willing to refer

I have recommended them to some partners who didn’t have development teams.

Web Development

Mar 05, 2018

the project

Numerous WordPress Sites for Development Company

"They are experts in what they do, and their management is focused on getting the work done."

Web Development

$10,000 to $49,999

Sept. 2017 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Sept. 2017 - Ongoing

Project summary:

Web Peppers augmented an in-house team with several PHP developers and project managers. They have built five responsive WordPress sites to be accessed across the globe.

1-10 Employees

St. Petersburg, Russia

Dmitry Rys

CEO, Csr-soft

Verified

the reviewer

CEO, Csr-soft

Dmitry Rys

Scientometrics & Information Systems

1-10 Employees

St. Petersburg, Russia

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"They are experts in what they do, and their management is focused on getting the work done."

Mar 05, 2018

Feedback summary:

Customers are pleased with the functional WordPress sites delivered by Web Peppers. The agency's efficient project management, dependable communication, and intelligent problem-solving set them apart as a valuable development resource.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a computer development company based in Sankt Petersburg, Russia. We work with customers in Russia, Germany, France, and other locations. We have our own products, but focus mainly on programming for others.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Web Peppers?

We had an in-house Python team, but started looking for a partner when we needed additional developers and skills for work on customer web projects.

SOLUTION

What was the scope of their involvement?

Web Peppers has worked on five responsive, multilingual WordPress sites.

What is the team composition?

They provided three full-time PHP developers for our work. Web Peppers has dedicated staff for project management.

How did you come to work with Web Peppers?

They were recommended to us by a friend.

How much have you invested with them?

The cost of their services is $6,000—$8,000 per month.

What is the status of this engagement?

We started working with Web Peppers in September or October of 2017. We have completed our first task, but the collaboration continues.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site we built with their help is intended for a specific clientele. We don’t have any metrics for it, but the client has been satisfied with the work and the site is working fine.

How did Web Peppers perform from a project management standpoint?

They used Redmine for task tracking, along with Skype and Slack for communication. Their performance was good.

What did you find most impressive about them?

Working with them is nice. The top management is made up of intelligent people.

Are there any areas they could improve?

We are a service company, so the work done by Mobiwolf was on our own customers’ behalf. As such, I can’t provide any comments.

Do you have any advice for future clients of theirs?

Consider a collaboration with Mobiwolf. They are experts at what they do, and their management is focused on getting work done.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Contact

Software Development Company

headquarters

other locations

Focus

Portfolio

Webooster

SolutionsFly

Backendless

Abingdon-on-Thames

Аddswap

Vesuvio Pizza

Swiss Advance

OHT Enterprise

The China-Italy Chamber of Commerce

Younergy

Backendless

SacredJourney.Earth

Hungry Husband

Metal Sheets

AG

CashBack Coin

iChing Compass

Swiss Advance

Otzywy.com

Industrial IoT UA Conference

Bonus Design

Bonus

Vodopolimer

Casino

WorldZoom

Reviews

Reviews

the project

the reviewer

the review

Nov 11, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Oct 28, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Sep 25, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Sep 23, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Apr 16, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer