Website & CRM System Development for Architecture Company
- Business Valuation Services Custom Software Development Web Development
- Confidential
- Jan. 2023 - Apr. 2024
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"Their ability to adapt to our changing requirements and feedback was highly impressive."
- Engineering
- India
- 1-10 Employees
- Online Review
- Verified
An architecture firm hired Web N Soft Solution to develop their website and CRM. The team’s tasks included building and designing the website, implementing a CMS, and developing CRM features and functionality.
Thanks to Web N Soft Solution, the client recorded impressive success metrics, such as a 35% rise in unique visitors, a 40% increase in average time spent on the website, a 20% jump in conversion rates, and a 70% customer portal usage. Overall, the team delivered great results and met expectations.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Co-owner of Rajendra Gupta & Associates
Describe what your company does in a single sentence.
Rajendra Gupta & Associates is the leading Architectural Structural and Civil Engineering concern who are mainly doing Designing, Drawing and Construction Supervision of Industrial Construction, Warehouses, Cold Storages, Housing Projects, Multistoried Buildings and Cinema Houses.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Web N Soft Solution to accomplish?
- Website development and CRM system
SOLUTION
How did you find Web N Soft Solution?
Referral
Why did you select Web N Soft Solution over others?
- High ratings
- Close to my geographic location
- Pricing fit our budget
- Good value for cost
- Company values aligned
How many teammates from Web N Soft Solution were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
- Website Development
- Objectives
- Establish an engaging and informative online presence.
- Showcase the firm’s portfolio and services.
- Provide detailed information about the firm's expertise and completed projects.
- Facilitate client inquiries and feedback.
- Integrate seamlessly with the CRM system for enhanced operations.
- Features and Functionality
- Homepage:
- Introduction to Rajendra Gupta & Associates.
- Overview of services and areas of expertise.
- High-quality images and brief descriptions of featured projects.
- About Us:
- Company history, mission, and values.
- Detailed profiles of key team members, highlighting their expertise.
- Client testimonials and success stories.
- Services:
- Comprehensive descriptions of architectural, structural, and civil engineering services.
- Specific information on sectors: industrial construction, warehouses, cold storages, housing projects, multistoried buildings, and cinema houses.
- Portfolio:
- Gallery of completed projects with detailed descriptions and images.
- Filterable by project type (e.g., industrial, housing, multistoried).
- Contact Us:
- Contact form for inquiries and feedback.
- Office location with integrated Google Maps.
- Direct contact information (phone, email).
- Blog/News:
- Articles on industry trends, company news, and project updates.
- Subscription option for updates and newsletters.
- Integration with CRM:
- Capture client inquiries and information directly into the CRM system.
- Sync project updates and client communications seamlessly.
- Homepage:
- Design and Development
- Responsive Design: Ensure the website is mobile-friendly and adapts to different devices and screen sizes.
- User Experience (UX): Focus on easy navigation and an intuitive user interface.
- SEO Optimization: Implement best practices to improve search engine rankings.
- Security: Ensure the website is secure with SSL encryption and other necessary security measures.
- Deliverables
- Fully functional website.
- Content Management System (CMS) for easy updates and management.
- Training for staff on website usage and maintenance.
- Comprehensive documentation of website architecture and functionalities.
- Objectives
- CRM System Development
- Objectives
- Centralize client data and project management processes.
- Improve communication and collaboration within the team.
- Enhance client relationship management.
- Streamline business operations and increase efficiency.
- Features and Functionality
- Client Management:
- Centralized database for all client information.
- Track client interactions, communications, and history.
- Automated reminders for follow-ups and appointments.
- Project Management:
- Create and manage projects with detailed timelines and milestones.
- Assign tasks to team members and monitor progress.
- Secure document storage and sharing capabilities.
- Communication Tools:
- Integrated email and messaging system for internal and client communications.
- Client portal for direct communication and updates.
- Reporting and Analytics:
- Customizable reports on project status, client interactions, and overall business performance.
- Dashboard for quick overview and insights into key metrics.
- Integration with Website:
- Capture inquiries and leads from the website directly into the CRM.
- Sync project updates and client communications between the website and CRM.
- Client Management:
- Objectives
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
- Increased Online Visibility:
- Improved SEO rankings, with targeted keywords now on the first page of Google.
- 35% increase in unique visitors.
- User Engagement:
- 20% reduction in bounce rate.
- 40% increase in average time spent on the site.
- 30% increase in pages viewed per session.
- Lead Generation:
- 50% increase in contact form submissions.
- 100 new newsletter sign-ups.
- User Experience:
- Mobile performance score of 95%.
- Page load times under 2 seconds.
- CRM Development:
- Client Management Efficiency:
- Centralized database with over 500 client records.
- 100% interaction tracking.
- Project Management Improvement:
- 25% improvement in on-time task completion.
- 15% reduction in project delays.
- Enhanced Communication:
- 70% client portal usage.
- 30% improvement in internal communication efficiency.
- Reporting and Analytics:
- 15 customizable reports.
- 40% increase in dashboard utilization.
- Lead Management:
- 200 new leads captured.
- 20% increase in conversion rates.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The development company demonstrated strong project management skills throughout the project. They adhered to a structured timeline, breaking the project into well-defined phases:
- Requirement Gathering and Analysis
- Design and Prototyping
- Development
- Testing and Quality Assurance
- Deployment and Training
- Post-launch Support and Maintenance
- Timely Delivery:
- They consistently delivered milestones on time:
- Requirement gathering and analysis were completed within 2 weeks.
- Design and prototyping took 4 weeks as planned.
- Development was finished within the scheduled 8 weeks.
- Testing and quality assurance were done in 2 weeks.
- Deployment and training were completed in the final 2 weeks.
- Responsiveness: The company was highly responsive to our needs:
- Communication: They maintained regular communication through weekly meetings and status updates.
- Flexibility: They were flexible and accommodating, promptly addressing our feedback and making necessary adjustments.
- Support: Post-launch support was excellent, with quick resolutions to any issues or bugs.
Overall, their project management ensured a smooth and timely execution, meeting our expectations and requirements effectively.
What was your primary form of communication with Web N Soft Solution?
- In-Person Meeting
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
- Exceptional Communication: The development company maintained clear and consistent communication throughout the project. Regular updates and responsive interactions ensured transparency and kept us well-informed about progress and any challenges.
- Flexibility and Adaptability: Their ability to adapt to our changing requirements and feedback was highly impressive. They demonstrated a willingness to adjust project elements without compromising on deadlines or quality, ensuring our vision was accurately realized.
- Technical Expertise: The team's deep technical knowledge and proficiency in both website and CRM development were evident. They utilized the latest technologies and best practices, resulting in a robust, high-performing website and CRM system.
- Customer-Centric Approach: They put a strong emphasis on understanding our business needs and goals, tailoring their solutions to fit our specific requirements. Their commitment to customer satisfaction was evident in their proactive problem-solving and personalized support.
- Post-Launch Support: The post-launch support provided was outstanding. They offered prompt assistance and efficient solutions for any issues that arose, ensuring smooth operation and maintenance of the delivered systems.
Are there any areas for improvement or something Web N Soft Solution could have done differently?
While Web N Soft Solution delivered a high-quality project, there are a few areas where they could enhance their already excellent services
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
5.0NPS
