Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We don’t have any metrics as such, but the quality of the work is reflected in our customers’ feedback. They’ve been very satisfied with the quality. I’ve seen the work of different companies and Web Crayons is up there in terms of absolute sincerity and willingness to do the best work possible.
Our projects are complex and there will be some execution misunderstandings, but Web Crayons has been able to correct them fast. The concerns have been few and far between.
How did Web Crayons Biz perform from a project management standpoint?
They manage projects well, performing a detailed work breakdown structure in the beginning. Web Crayons sticks schedules and continually reminds us of our obligations to them in terms of deliverables. We’re kept informed and Web Crayons responds quickly to any queries we might have about the project status. Schedule adherence is good and communication lines are open. It’s a relationship which implies holding hands and walking together, which is great.
What did you find most impressive about Web Crayons Biz?
The intimacy that they have with their customers is impressive. Web Crayons gives us their full, undivided attention, making us feel like we’re the most important customer to them. They also have a hunger to grow and become bigger as an organization and displace other competitors. Web Crayons wants to retain their customers and develop relationships. That hunger to succeed goes a long way for how a company ultimately performs. If they are not that hungry, and not willing to take an extra step, it will show in the execution.
Are there any areas Web Crayons Biz could improve?
They should just keep ensuring that a consistent standard is maintained across the entire workforce in the company. This hasn’t been an issue, but it can become one as Web Crayons grows. There is a high level of performance and customer expectation, so the organization is expected to maintain this as it grows.