Could you describe the scope of the project? For example, did it involve custom design, backend development, training, and ongoing support?
I think our website, since 2003, was coded on .NET, and they recommended that. We wanted the revamp the whole website. The whole CIBIL website was taken down and rebuilt in Drupal. Currently, they manage our support as well. Should we want to make any changes to the website, such as add new pages or remove pages, they’re the ones who help us with it.
How did you select Web Access as your solution partner?
I think they were introduced to the then managing director of CIBIL by another software provider to CIBIL. They hardly did much work. It wasn’t anything large in scope. They were still helping manage whatever little work we had with the website. I ended up meeting them when I joined CIBIL.
I continued to use them because my predecessor had and because there weren’t any reasons to switch vendors. Subsequently, given the quality of their work, we decided to expand the relationship. They’re good at what they do, and they do it relatively economically.
Could you provide a sense of the size of this initiative in monetary terms?
I don’t remember it off the top of my head because this was about two and a half years ago. But, just to put it in perspective, the Bespoke Enterprise system, I can’t actually disclose the actual values, but suffice it to say that they came into about 40 or 50 percent of the cost of through 10 years of what it would cost us to go to a large, established software house.
When was the project completed?
Almost two years ago. The Drupal implementation and site relaunch occurred two years ago. They’ve been managing our website since then. We also have several projects that remain ongoing.