Can you share any outcomes from the project that demonstrate progress or success?
We’re very happy with the outcome. The process of developing the specification, and the document itself, was key in creating an intuitive UI/UX design that would deliver our services in an elegant way. The resulting documentation would also guide future software development.
Additionally, many of the discussions that we had with Wave Digital, and the feedback they provided, led to business model innovations that have substantially increased our value proposition.
How effective was the workflow between your team and theirs?
During the UX/UI design process, we were in frequent contact with their client liaison and product manager, providing feedback and suggesting iterations. We had to go through a lot of trial and error, but Wave Digital was aware of this and adapted well to our needs. They set a clear timeline at the beginning of the project, so there was no ambiguity about when phases were to be completed.
Communication was easy and enjoyable. We exchanged emails multiple times per week, and they were always quick to respond. Occasionally, we had phone calls in addition to our face-to-face meetings. We found their input to be extremely valuable.
What did you find most impressive about this company?
Being a startup, we were unfamiliar with the processes of developing a UI/UX design. However, Wave Digital deftly guided us through the engagement. They were fantastic in keeping us focused on the task at hand, and their team did an excellent job of translating our ideas into a polished technical specification.
Are there any areas for improvement?
Our experience was excellent, and we can't think of any areas in which Wave Digital was lacking.