What evidence can you share that demonstrates the impact of the engagement?
Because of WASKO S.A.’s tool, I can assign 30% of the people hired in my unit to other tasks. They have simplified the workflow and made it more efficient. I haven’t gotten any complaints from customers or from other units in my company. Everything is being delivered on time, without errors or any further problems. The first functionalities were finished by the end of 2016 and we’ve been using the software widely in plenty of aspects of our network. I had a meeting with other colleagues that are interested in introducing WASKO S.A.’s product in their areas.
How did WASKO S.A perform from a project management standpoint?
They operate very smoothly and we quickly found a common language. Despite a complex network, they explained how it works and the topics that should be touched upon. The people we work with are skilled and responsible, and the collaboration with them is going smoothly.
We don’t use any project management tools, but we have phone calls once a week and meetings once a year where we discuss what we’ve achieved and how our tools should be developed. Once a month, I have a face-to-face meeting with the service manager from their side.
What did you find most impressive about them?
They’re very skilled in terms of IT knowledge and I didn’t have to explain everything to them word for word. They get all the tasks done immediately, without any hesitation or additional questions. I’ve been involved in a great number of IT projects, and I always had a problem explaining how things should be done to people. There’s no such problem with WASKO S.A. The people I collaborate with, as well as their approach to our projects, are really great.
Are there any areas they could improve?
Having more face-to-face meetings and workshops together, like twice a year instead of once, could be very helpful.