Warlock Technologies Pvt Ltd

BACKGROUND

Please describe your company and your position there.

I am the CEO of a Powertools Hardware brand owner and manufacturer. We design, develop, engineer and manufacture of an innovative product line, distribute around the world.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Warlock Technologies Pvt Ltd?

We are reselling B2C e-commece and B2B at the same time, purchasing from multi nature suppliers and ship to different countries. An efficient and organized ERP is utmost important to the success of our company.

We use Odoo ERP system and Warlock has experience to is, and their team and service support is super! We highly recommend to work with them without any hesitation or reservation.

SOLUTION

How did you select this vendor and what were the deciding factors?

We know Warlock from a coincident that they provide services and reasonable price and best customer services. After we compare their service and price with different provider we found Warlock’s price offered are the more reasonable one and transparence.

Describe the project in detail and walk through the stages of the project.

The Warlock team maintains our database, they creating, customising and maintaining and they make sure our e-commerce site functions well.

How many resources from the vendor's team worked with you, and what were their positions?

We have been working with their account manager who provide very fast response, his team with experienced Odoo platform and app developer, e-commerce stie, network specialist.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have a completely function ERP with frontline e-commerce site in place, works seamlessly from front-end to back-end, customised features work well. We have enormous response from our customer that they love the e-commerce site.

How effective was the workflow between your team and theirs?

The team is available 24/7. Once we communicate, they work and respond quickly to our requests, for all the solutions and technical aspects, even during non-working hours or during the weekend.

What did you find most impressive or unique about this company?

People, they have good people, nice, professional, efficient and to the point and meet and exceed your needs.

Are there any areas for improvement or something they could have done differently?

They do not have in house art/graphic designer. They may consider to also provide the service with a total solution.

BACKGROUND

Introduce your business and what you do there.

I am the Operations Director at an Electric Scooter repair business. We are manufacturer approved repairer for E-scooters & E-bikes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Warlock Technologies Pvt Ltd?

We have various vendors. All vendors have a unique process which we wanted to automate. For this we needed custom software.

SOLUTION

What was the scope of their involvement?

Warlock Technologies Pvt Ltd worked with us on customizing Odoo. We had to design the whole process and then slowly add processes till we completed the development. Now we are working on automating the processes.

What is the team composition?

We've been working with the Director and Software Developer.

How did you come to work with Warlock Technologies Pvt Ltd?

I found them through a Google search. We chose Warlock Technologies Pvt Ltd because they had a reasonable price point and the skill set I needed, so I was confident that they could deliver the proper results to us.

How much have you invested in them?

We’ve spent $10,000 with them so far.

What is the status of this engagement?

We began working together in January 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have no complaints about their work so far: Warlock Technologies Pvt Ltd has automated a lot of our processes, and whenever we have minor issues, they’ll take care of it right away within a few days.

How did Warlock Technologies Pvt Ltd perform from a project management standpoint?

Warlock Technologies Pvt Ltd has been very responsive and constant with the feedback.

What did you find most impressive about them?

Warlock Technologies is a skilled team that delivers what they promise. There's nothing more we could ask for; they are a professional company.

Are there any areas they could improve?

War Technologies should market themselves more so businesses can take advantage of their expertise.

Are there any areas they could improve?

I would recommend them to anyone that wants to get great service and work with a trustworthy company

BACKGROUND

Please describe your company and your position there.

I am the Project Director of an odoo Consulting company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Warlock Technologies Pvt Ltd, and what were your goals?

We subcontract part of our developments due to costs or availability of experience in our staff. It is good to have collaborators who provide knowledge in areas in which we are not specialized

SOLUTION

How did you select this vendor and what were the deciding factors?

Warlock gives us an honest vision in solving our problems. Our experience with collaborating companies has been great and, without a doubt, Warlock provides an effective, honest and well-valued vision for the solution of the multiple problems that we face. And it is important to note that the developments are very varied around the different modules of Odoo

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We do the comprehensive installation process of Odoo ERP ... Sale, consulting and installation.

How many people from the vendor's team worked with you, and what were their positions?

We are two functional consultants, a systems expert, a programmer and two salespeople

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

No. Generally speaking, just say that they fully satisfy all of our Quality control requirements. They usually run their own tests and there are usually no errors.

Describe their project management style, including communication tools and timeliness.

Warlock Technologies Pvt Ltd is extremely professional. They rely on our own tool, Odoo, to manage the projects and developments that we do with them. Normally we send a specific document for each development or project, which they analyze, hold meetings for possible doubts, they send us and we do the quality control process. We use Odoo, Github and communication tools like Skype or Ms Teams

What did you find most impressive or unique about this company?

They are an honest, experienced, efficient, effective, and cordial partner. 

Are there any areas for improvement or something they could have done differently?

None concrete because they themselves try to implement new ways of being better at their work

BACKGROUND

Introduce your business and what you do there.

I am the CEO and owner of a company called EcoClean and we work in the distribution of car cleaning equipment and tools.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Warlock Technologies Pvt. Ltd.?

The challenge was to create a new customization for our ERP. Every month, we normally have about 6–10 customizations to develop for our ERP system, to keep it smooth for our daily processes.

SOLUTION

What was the scope of their involvement?

They started the development from scratch and we provided them with the documentation. It took more than six months since we didn't have experience with ERP before — that's why we needed to start from zero.

We chose the Odoo ERP system, and since it's open-source, we needed many customizations to keep it based on the regulation of our company. If we talk about sales modules or purchasing modules, we have many customizations every day, week, and month, based on the team.

If we encounter a problem with the ERP system, we need to develop this process to add more clarity to our employees and users. Normally, we send them a project via a project management system shared between Warlock and our company — we then have video calls with them to describe all the customizations.

After that, we give them a period of time to provide the customizations. Normally, it'll take 2–3 days maximum, then we’ll do some testing to see if it works fine or not.

What is the team composition?

There are two people who work with us.

How did you come to work with Warlock Technologies Pvt. Ltd.?

We’ve been satisfied since we started working with them. They’re committed to customization, they respect time, and they provide everything on time. We can find them directly if we have any urgent tasks, and even though we’re from different parts of the world, we can get in touch with them within one hour or less — that's why we’re loyal to them.

How much have you invested with them?

We’ve invested around $8,000 since we started.

What is the status of this engagement?

We started in 2017 November, and the partnership is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Before, we never controlled the inventory in our branches around the country, but now, it's very easy for us to do our inventory every few months. They developed the inventory process to be automated and also infused a barcode system, which we didn't have before.

Apart from the inventory, we can also control the salespersons and the sales representatives we have. We have more than 20 people, that's why we need to control the process they do such as quotations, sales orders, creating invoices, and project delivery — all our processes improve after they do the customizations.

How did Warlock Technologies Pvt. Ltd. perform from a project management standpoint?

They understand all situations. If we do not like the customization, they start a video call with us to understand where the problem is and they solve it — we’ve never faced any problem for any task that we give them.

Communication is typically through Skype via chat, video, or voice. We also use Asana for project management and to handle the tasks we have.

What did you find most impressive about them?

The part they’re working on is very sensitive, since it's all our ERP system and the history of our company. It's not easy to choose a service provider for the ERP system because it’s scary to provide someone with that much information — but we trust Warlock and we’ve never had a problem in regards to that.

Are there any areas they could improve?

They could develop more skills in other areas like graphic design or social media, so that their services will be a one-stop-shop.

Any advice for potential customers?

Have a project management system to easily follow the tasks.

BACKGROUND

Please describe your company and your position there.

We manufacture custom car air suspension components. I am the president.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Warlock Technologies Pvt Ltd, and what were your goals?

We wanted to launch an all in one platform to help minimize employee data entry, all for our resellers to access their pricing and streamline assembly processes.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found Warlock though upwork. We were impressed with their knowledge and professionalism in directing us during the implementation.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Install and configure app, create the website framework. Custom code for vehicle search and access to multiple price levels.

How many people from the vendor's team worked with you, and what were their positions?

We directly worked with one person and he managed his team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

During our process, we are bottleneck in the process. Warlock has always stayed on top of our requests and processed them quickly.

Describe their project management style, including communication tools and timeliness.

We would communicate though messenger or video chat to discuss our requests.

What did you find most impressive or unique about this company?

Their extensive knowledge and custom coding capacity to help customize our app meets our expectations.

Are there any areas for improvement or something they could have done differently?

The only way they could provide better service , was if they were local. However, the level of their service, especially being remote has been excellent!

BACKGROUND

Please describe your company and your position there.

I am the Project Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Warlock Technologies Pvt Ltd, and what were your goals?

We had complex requirement in customizing Odoo from Accounting to Shopify integration. Requirements are way to liberated from the system default. Change of process and procedure are not feasible with us. We must keep the same process but new tailored system.

SOLUTION

How did you select this vendor and what were the deciding factors?

Found them from browsing Odoo providers. Since project timeline is so crucial, we require a results-driven partner that would suffice the expected deliverables with of course a customer-extended service.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I just gave them the the requirement of the job, the sample actual output, discussion was so short they immediately get what we wanted to have.

How many people from the vendor's team worked with you, and what were their positions?

There's just 2 and they did cover all the job done in just short period!

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It did saves our operation. The customized reports that we needed is now just a click of a finger.

Describe their project management style, including communication tools and timeliness.

In terms of deadline, they are excellent! Job done in 2 weeks compare to previous vendor that took over 5 mos!

What did you find most impressive or unique about this company?

We had direct access and can communicate to any of the team anytime, literally anytime! Their knowledge in Odoo makes it easier for us to relay our requirements.

Are there any areas for improvement or something they could have done differently?

None so far.

BACKGROUND

Please describe your company and your position there.

I am a Director of a Philippine-based 150 person strong consulting firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Warlock Technologies Pvt Ltd, and what were your goals?

We had no knowledge as far as the technical integration of Oracle ERP and Odoo ERP. We are functional/business specialists with focus on transformation and government compliance. We looked for technical experts in this field and found Warlock Technologies.

SOLUTION

How did you select this vendor and what were the deciding factors?

They had a working solution and it was exactly what we were looking for.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1. We provided functional specs.
2. They developed the integration.
3. We tested the customization and had users test and accept it.

How many people from the vendor's team worked with you, and what were their positions?

2 people

• Kishan
• Mac

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

we had an integration that was working. it was accepted by the client.

Describe their project management style, including communication tools and timeliness.

Kishan is a good project manager

What did you find most impressive or unique about this company?

The skills we are looking for are difficult to source but Warlock Technologies Pvt Ltd is able to do it. i am glad i found them

Are there any areas for improvement or something they could have done differently?

deadline management perhaps