Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
So far, we haven't actually released it yet. We're still at the pre-release stage. In terms of customer interest, it's been really, really high. One of the main reasons why we've actually done this is that we wanted to put ourselves forward as a progressive company. I think that in creating the app, we have floated the idea to our customers from a sales perspective and the customers have reacted to demos really, really well. There's been a lot of interest generated in terms of customers themselves and companies.
For example, the company whose phones we're going to use to retail - we're actually going to retail the devices with the app preloaded on them - actually said that the work we're doing is quite interesting, and we've ended up forming a bit of a relationship with them as well. It's been a two-way PR relationship there. That's all been really interesting.
How did Waracle perform from a project management standpoint?
We've achieved what we wanted to achieve with Waracle. I think that's probably quite important to say. We have, on the way, had some minor disagreements about parts of functionality that have been missed on the initial scoping of the project. We didn't employ Waracle as simple engineers; they were employed as designers as well. It was up to them to assess the needs that we had and then draw up a specification from that, and almost tell us what we needed.
We feel that, perhaps, on a couple of occasions, the mark was missed a little bit. When it was mentioned, it then became a bit of a to and fro effect. We had to prove almost that it wasn't a failing on our part and it was covered by the initial scope of the project, and that it really should be completed under the original terms.
What did you find most impressive about Waracle?
At the end of the day, even given these slight disagreements that we've had, Waracle has had an incredible ability to level with us. At the end of the day, the account managers and the Chief Executive Officer, Pete Gordon, have been really keen to make sure we're happy with the end result.
I think in terms of myself, I've been able to pop into the office at any point and have a chat with them and go over any concerns that I had with them. Really, we're not app company and we're not a phone company; it's been new territory for us, so they've been quite willing to guide us through the entire process, which has been quite good.
Are there any areas Waracle could improve?
I think the issue was that we thought that Waracle could do with understanding other businesses business practices. We have quite a bespoke business and bespoke customer base here, and I think a lot of the ways they would work, possibly straight off the bat, didn't exactly fit in with our requirements. There needs to be a bit of flexibility there.