Mobile | Apps | IoT

Gold
VERIFIED

Waracle is the UK's leading digital products  and Emerging Tech Company. From Mobile and Web apps to IoT, Voice to AR, Waracle breathes life into ideas and drives digital difference for some of the world’s boldest innovators.We are agile evangelists with significant cross-industry expertise, from market disrupting Fintech to life-saving Digital Health, we know that each moment matters and deliver on every single bold claim.

 

Going way beyond just concepts, Waracle innovates fast, solves complex problems, and cultivates success. We offer a wide range of working models to suit your specific needs. Onsite managed teams to spearhead projects and upskill your workforce. User experts and technology natives to define the possible through Discovery. A world-class workforce willing to go the extra-mile to ensure your project’s success.

Waracle actively work across a broad range of industries including:  Financial Services, Digital Health, Energy, Oil and Gas, Transport and Logistics and Real Estate.

 
$50,000+
 
$150 - $199 / hr
 
50 - 249
 Founded
2004
Show all +
London, United Kingdom
headquarters
other locations
  • The Engine Room, 1 Bash Street, Dundee
    Dundee DD1 1LQ
    United Kingdom
  • 3 Lochside Way, South Gyle
    Edinburgh EH12 9DT
    United Kingdom
  • The Glasgow Collective, East Campbell Street
    Glasgow G1 5DT
    United Kingdom

Portfolio

Key clients: 
Clydesdale & Yorkshire Banking Group ScottishPower Sainsbury’s Bank Royal London RBS NHS Gap Group Hire Solutions AG Barr Jones Lang Lasalle Workplace MidCounties Co-Operative Scottish Rail Imperial College London Edrington Group

Reviews

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UX/UI Design & Mobile Dev for FinTech SaaS Firm

"Waracle's strong suit is in having an approach that's flexible enough to fit into their customers' processes."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2018 - May 2019
Project summary: 

Waracle designed and developed a mobile interface for a FinTech SaaS product. After creating wireframes and clickable prototypes, the team delivered a variety of features, including analytics tools.

The Reviewer
 
11-50 Employees
 
Edinburgh, United Kingdom
CEO, FinTech Company
 
Verified
The Review
Feedback summary: 

The perfect retention rate that the client experienced over the past fiscal year can be attributed to Waracle's excellent work. Collaborative and professional, the team navigated multiple stakeholder relationships while consistently adhering to set timelines. Their agile workflow set them apart.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm CEO of Wallet.Services. Our SICCAR software as a service helps organisations seamlessly connect their business processes with minimal disclosure of their sensitive data - Maximising B2B efficiency whilst minimising risk.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Waracle?

We needed a tool which added value to our core product - a mobile client for to render forms and reporting for end-user interaction with our cross-organisational workflow platform.

What were your goals for this project?

Our goal was to meet the customer expectations of positive user front end experience for our data platform. We anticipated the provider would bring best practice and productivity across a all project stages.

In implementation the provider would be required to leveraging our platform APIs working closely with our development team. Acheiving a positive and performant white-labelled front end flexible enough to meet specific requirements of each customer.

SOLUTION

How did you select this vendor?

We undertook a robust procurement where we developed an outline requirements specification and interviewed several potential providers from across the UK. The selection panel included CEO, Product manager and our Customer Success lead.

Describe the project and the services they provided in detail.

Waracle worked with the Wallet Services product development team to implement a specific feature through every stage of the project lifecycle, from discovery, conception, planning and design, to development, QA, testing, deployment and ongoing support and optimisation.

Process involved face to face meetings with design/UX team and the production of early stage clickable prototypes and wireframes. Also worth noting that we baked in analytics so the WS management team could monitor user behaviour and interactions and inform future plans for ongoing development of the feature.

What was the team composition?

The Waracle team was composed of a project manager, UX/UI designers, two backend developers and a Senior QA specialist.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The added value of this project contributed to the 100% customer retention of our enterprise customer software subscriptions last FY.

How was project management arranged and how effective was it?

The team delivered to scope and budget, and drove a great experience through careful management of stakeholders in our team. They were flexible enough to work within the milestones of our sprints and were a great cultural fit with our own software development team.

What did you find most impressive about this company?

Waracle's strong suit is in having an approach that's flexible enough to fit into their customers' processes. They do so the rigour and planning needed to deliver to time and budget. And the management team are great guys.

Are there any areas for improvement?

At this stage I can't think of anything that would not be nit-picking. We'll work with them again.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    Not the cheapest, but you get what you pay for.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Development for Global Sporting Event Company

"Waracle is receptive to new ideas."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. - Oct. 2018
Project summary: 

Waracle added functionalities and features to digital products for a global sporting event. The team worked to create a fun & interactive user experience for spectators. They also provided maintenance support.

The Reviewer
 
201-500 Employees
 
United Kingdom
Digital Product Manager, Global Sporting Event Company
 
Verified
The Review
Feedback summary: 

Waracle met expectations. Their skilled expertise supplemented continued engagement. They’re dedicated to client success. Customers can expect a consistent and communicative team of developers.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a digital product director at a global sporting event company that runs events throughout Europe and the US. I manage various digital platforms.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Waracle?

We hired Waracle to build fan experience features for our 2018 event. With each one, it alternates locations between the US and Europe. Those teams handled the spectator features depending on that.

SOLUTION

What was the scope of their involvement?

Our US partner built the core functionality in 2016. When it was our turn to update the spectator features and deliver an on-site fan experience, we hired Waracle to take the existing functionality and build additional features.

Their team tackled the project from end-to-end. Along with the scoping and briefing, they were involved in the design process before developing the iOS and Android functionalities. We had onsite support and analytics help as well.

What is the team composition?

We had an experienced project manager. Niki (Project Manager, Waracle) was also involved in the process.

How did you come to work with Waracle?

We had worked with them at a previous event. Since we had a positive experience working with Waracle in 2014, we reached out to them as well as a few other companies. Waracle was chosen because of our past experience and the fact that they were the best fit.

What is the status of this engagement?

We started in early 2018 and wrapped in October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After the event wrapped up, there was no need to continue the engagement. With sporting events, there is a fixed deadline that can’t change. It was quite an intense design-build and delivery process.

It was all very experiential. There were no sales aspects; it was all about focusing on the fan experience. This allowed us to do some cool research into what works. Generally, my experience was extremely positive.

How did Waracle perform from a project management standpoint?

They were extremely consistent, which is crucial for project management. Our experienced project manager provided on-site support as well. We didn’t think that was necessary, but he was flexible. He also came to the event to manage any issues, which thankfully, didn’t occur.

The team at Waracle was amendable, working with our US partners. There was a challenge with the time difference, but they addressed everything with great professionalism.

What did you find most impressive about them?

The team at Waracle understood our event. A lot of companies underestimate the sports space because it is unique. The impact of having a global sporting event with a significant amount of money flowing over a few days is different. It’s a short hit that has a big spike in global traffic. It was important to work with a team that understood how our business was different than retail.

Are there any areas they could improve?

This wasn’t on them, but as a customer, we pushed them from a timeline perspective. Adding more time for UAT at the end and trying to give as much breathing room as possible for detail before the event starts would be helpful. That is a challenge with any short project. The team at Waracle didn’t do anything wrong; they were impressive overall.

Do you have any advice for potential customers?

Keep communications going. Strive to keep the relationship positive, but also push them when necessary. Their team responds well to the pressure. Don’t be afraid to work with them and try to stretch the brief reasonably. Waracle is receptive to new ideas. They work hard to deliver the best final product they can.

5.0
Overall Score It was a tough project integrating into an existing app. It was strained at times, but they worked through it and it wasn’t a failure on their part.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They stuck to a deadline that they said they would. There’s never anything that I had to chase them for.
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

AR Navigation App for College Campus

"Waracle understood what we were trying to accomplish. They were quick, professional, and efficient."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. - Dec. 2017
Project summary: 

Waracle created an iOS prototype of an AR app to help students navigate a difficult university campus. 

The Reviewer
 
1001-10,000 Employees
 
Dundee, Scotland
Director of Student Services, University of Dundee
 
Verified
The Review
Feedback summary: 

The prototype proved the concept and was especially helpful for visually-impaired users. Waracle delivered a high-quality app that met all requirements and deadlines. The team led a painless workflow, keeping in constant contact throughout the process.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of student services at the University of Dundee.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Waracle?

Our campus is difficult to navigate, and online maps weren’t helping people find specific buildings. We thought an AR solution would work better for our needs.

SOLUTION

What was the scope of their involvement?

Waracle created an AR app for iOS devices. Our IT department gave their team a framework, a route between two points, and then twelve waypoints along the way. They then built a prototype.

What is the team composition?

We worked with three people, including a marketing person and a technical person.

How did you come to work with Waracle?

I came across Waracle at a presentation. We’d considered doing the project in-house or with another company that we were in touch with. However, in our initial meeting, Waracle seemed to understand our concept better than our other options. 

What is the status of this engagement?

The project lasted form August until December 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The prototype Waracle created proved the concept. It’s been useful for students with vision impairment or who were anxious about navigating campus. The tool has also paved the way for other online resources that we now use. We were impressed with the app’s ability to navigate complicated routes and directions.

How did Waracle perform from a project management standpoint?

Waracle’s project management was absolutely excellent. Our IT department handled communications with their team. We had weekly calls, regular meetings, and email correspondence that summarized where we were at a given point.

What did you find most impressive about them?

Waracle understood what we were trying to accomplish. They were quick, professional, and efficient.

Are there any areas they could improve?

No, nothing comes to mind. What we wanted, Waracle delivered. 

Any advice for potential customers?

Be clear and straightforward about your wants and needs. Provide parameters when necessary.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    There wasn't any slippage at any point.
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Insurance Company

"They do what they say they’re going to do."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Sep. 2018 - Ongoing
Project summary: 

Waracle built Android and iOS apps for financial services. Features included customer access to plan information, history, and future projections.

The Reviewer
 
1,001-5,000 Employees
 
London, United Kingdom
Struan Robertson
Head of Digital, Royal London Group
 
Verified
The Review
Feedback summary: 

The new apps have drawn 14,000 customers with high ratings on the Apple Store and Google Play. Waracle is a responsive team with a flexible development process. Their broad knowledge base makes a difference in their projects.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of digital at Royal London Group, the largest mutual insurance and pensions company in the UK.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Waracle?

We were looking to introduce our first mobile app to help us close our engagement gap. We wanted to engage digitally to encourage this behavior and move people away from paper-based communications. We also wanted to encourage customers to proactively manage their retirement savings.

The app would be a self-service mechanism for our customers to get key information about their plans digitally, in order to reduce our paper usage. Customers would be able to see the different things that are happening to their savings.

SOLUTION

What was the scope of their involvement?

They started by developing our MVP. This was very much a test run for us. We wanted to start small and understand how our customers interacted with the app and see whether it added value to their experience and relationship with us as a business.

The key features were to let people understand what their plan value was in their savings and to be able to look at contributions over the past year, as well as what the growth was on the plan since commencement and the profit share we were awarding to them. We also wanted to increase the future projection and what the customer’s plan was for retirement.

They built native Android and iOS apps from scratch. They integrated the frontend with our Royal London backend services. We did all the marketing efforts ourselves.

What is the team composition?

We worked with an engagement lead, a technical lead (who was also the Android lead developer), a second Android developer, a lead iOS developer, a second iOS developer, and a senior QA and mobile subject matter expert (SME).

How did you come to work with Waracle?

We spoke to a number of people during the discovery phase to understand what it would take to build a mobile app. We issued a tender and sought people to bid for the work.

We picked Waracle because they were very energetic. They were really a quite appealing company. They’re very personable and were a good fit for our culture. They were not one of the largest companies we spoke to, but we liked the idea of working with someone who was really going to go the extra mile for us. They also have a really good background in mobile web, hybrid native apps, IoT, voice, AR, blockchain, and the health tech industry.

How much have you invested with them?

We’ve spent $200,000–$999,999.

What is the status of this engagement?

We started working together in September 2018 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We now have 14,000 customers on the mobile app. We have average ratings of 4.5 on the Apple Store and 4.2 on Google Play.

How did Waracle perform from a project management standpoint?

They’re fantastic. We knew from the start that Waracle was going to work in an agile way. We knew they’d be quicker than we are. They were very patient with us and flexible enough to ensure that we weren’t spending too much money too far ahead of time.

They managed the project very well, using Jira, Slack, email, and phone calls. Since we have their SME on-premise, we have face-to-face meetings, commercial meetings, and agile standups.

What did you find most impressive about them?

Their flexibility and patience are impressive.

Are there any areas they could improve?

No, I’ve been really impressed with them.

Do you have any advice for potential customers?

A lot of people will go speak to some of the big, well-established organizations. Waracle might not seem as large as some of them, but the level of service they deliver is worth giving them a chance.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They’re very meticulous in planning their sessions.
  • 5.0 Cost
    Value / within estimates
    One of the reasons we chose them was because of their affordability.
  • 5.0 Quality
    Service & deliverables
    They do what they say they’re going to do.
  • 5.0 NPS
    Willing to refer

App Development for Analytics Messaging Company

"Waracle brought top-notch agile methodology and in-depth industry experience to the table in this project."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2018 - May. 2019
Project summary: 

Waracle helped integrate an analytics and messaging platform into an existing iOS app for a third-party client. Using Swift, they also built new features such as location sharing and push notifications.

The Reviewer
 
11-50 Employees
 
Cary, North Carolina
CEO, Kumulos
 
Verified
The Review
Feedback summary: 

The updated app arrived bug-free and meeting all requirements, pleasing stakeholders on all sides. Previous industry experience and careful oversight enabled Waracle to deliver high-quality products on time and within budget. Customers can expect a transparent, diligent partner in Waracle.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Kumulos. We provide an analytics, messaging, and performance management platform for mobile apps.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Waracle?

A client in financial services approached us to add functionality to an existing app. They wanted to add features such as messaging, geolocation, and analytics. We engaged Waracle as our implementation partner to build these features and integrate our platform. 

SOLUTION

What was the scope of their involvement?

Waracle had built the original version of our client’s app for iOS devices using Swift. For this project, their team helped us integrate our platform and software development kit (SDK) into the app. They created custom analytics through our platform that record user interactions. They also built enhancements such as location sharing, push notifications, and AR. Waracle created mockups and clickable prototypes for us to test before starting development. 

What is the team composition?

We worked with a project manager, two iOS developers, an AR developer, a QA specialist, and a part-time UI/UX person. Waracle also provided an expert in financial services regulations.

How did you come to work with Waracle?

We chose Waracle as our development partner because we knew them well. Their location was convenient, and they had experience working in the financial sector, which put our mind at ease. Waracle also had excellent agile processes that we felt would help our client prioritize their long list of desired features against their budget and deadlines.

How much have you invested with them?

We spent about £50,000 (approximately $63,500).

What is the status of this engagement?

We worked together from October 2018–May 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since Waracle was our implementation partner, we were responsible for their success. We measured their progress through a variety of metrics. Ultimately, our client was happy with their work, and so were we.

How did Waracle perform from a project management standpoint?

Thanks to their agile processes, Waracle gave our client and us as much control as possible over the project. We had all the information we needed about how long tasks would take and how much they would cost. Waracle completed work in biweekly sprints. We could track their progress and reprioritize requests as needed, especially when Waracle was providing early-stage screens and prototypes. Their transparency allowed us to have open discussions whenever our client had a scope change or a new feature request.

What did you find most impressive about them?

Waracle brought top-notch agile methodology and in-depth industry experience to the table in this project. They were able to answer nearly any question we had about the project or the regulatory aspects outside the software.

Are there any areas they could improve?

No, I can’t think of anything. It was a successful project from our end. I'm sure there are things in their business they'd like to work on, but I'm not sure I can answer that question. 

Any advice for potential customers?

First of all, take advantage of Waracle’s experience in mobile and AR development as well as with regulation. Listen to their guidance. Second, clients will get out what they put into a project with Waracle. Meet up with their team often and make yourself available to them to get a better outcome at the project’s end.

5.0
Overall Score We'd work with them again.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    From start to finish, we had full visibility of the project and Waracle’s progress.
  • 5.0 Cost
    Value / within estimates
    Our client got an excellent value for Waracle’s services. Waracle was also upfront about all costs—there were never any surprises.
  • 5.0 Quality
    Service & deliverables
    Waracle delivered high-quality development products that worked. We only had to make adjustments when our client requested a change.
  • 5.0 NPS
    Willing to refer
    If a similar opportunity came along for one of our colleagues, I’d definitely recommend Waracle to them.

Development for Digital Health Company

"I appreciate their breadth of resource and experience."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Feb. - Dec. 2018
Project summary: 

Waracle created a web product and mobile application for a digital health company. The team also designed the UX/UI of the products.

The Reviewer
 
1-10 Employees
 
United Kingdom
Roger Flint
CEO, Doctor Flint Limited
 
Verified
The Review
Feedback summary: 

External and internal feedback on Waracle’s work has been positive. Their technical expertise and project management style stands out. Customers can expect a team that’s dedicated to completing high-quality projects.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Doctor Flint Limited, a digital health startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Waracle?

I hired Waracle to create a product in a new space that would improve prescribing safety.

SOLUTION

What was the scope of their involvement?

Waracle built a web product and a corresponding hybrid mobile application for Android and iOS. I provided them with a prototype, and then they create a new version more suitable for my requirements. Their team also worked on the UX and design as well.

What is the team composition?

I think our team had around 10 to 15 people. There was a project manager, a set of developers, and people who worked on the UX/UI. There was also a bit of regulatory compliance.

How did you come to work with Waracle?

I met their CEO about four years ago.

What is the status of this engagement?

We worked with Waracle from February–December 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Feedback from clients and colleagues has been excellent.

How did Waracle perform from a project management standpoint?

Their project management style was superb. Niki (Project Manager, Waracle) went above and beyond to ensure the satisfactory completion of the project.

What did you find most impressive about them?

I appreciate their breadth of resource and experience. I was also impressed with their technical proficiency and project management ability.

Are there any areas they could improve?

No, I don’t think so. Nothing springs to mind.

Do you have any advice for potential customers?

Have a clear idea of what you want and where you want to go. Make sure everything is tracked by milestones appropriately. But I think most of the work to do Waracle themselves completed that.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Their project manager worked on projects evenings and weekends to fulfill deadlines.
  • 5.0 Cost
    Value / within estimates
    We agreed on a budget, and we achieved the project for that budget.
  • 5.0 Quality
    Service & deliverables
    They built an excellent piece of software that’s leading in its field.
  • 5.0 NPS
    Willing to refer

App Development for Soft Drinks Manufacturer

“Rather than just looking at the technical requirements, they took the time to understand our business and goals.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2017 - Ongoing
Project summary: 

Waracle created an Android/iOS app to encourage more engagement with independent retailers. Besides featuring product information, the app allows retailers to buy promotional deals through a loyalty program.

The Reviewer
 
201-500 Employees
 
Scotland, UK
CTO, Beverage Company
 
Verified
The Review
Feedback summary: 

Warcle took a well-tailored approach, translating business requirements into quality deliverables. The team met all deadlines during critical moments, though the post-implementation support could have been better structured. Their strong performance has positioned them well for continued work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there. 

I’m the head of IT for one of the largest branded soft drink manufacturers in the UK.

 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Waracle? 

We tasked Waracle with developing a mobile app that would help us build greater engagement with our customers. Currently, our clientele includes about 15,000 small independent retailers and convenience store retailers across the UK.
 

SOLUTION

What was the scope of their involvement? 

Initially, they provided some market research and consulted us on the app’s design before beginning development. It’s a cross-platform Android/iOS app that serves as a platform to host content about our soft drink brands for our retailers. This includes soft drink category information, news information, and suggested planograms. The app also allows retailers to buy promotional deals and features a loyalty reward scheme.

What is the team composition? 

Over the course of the project, we’ve worked with about 5–6 individuals, including project managers, designers, and developers. 

How did you come to work with Waracle? 

My colleague had previously worked with Waracle and recommended them. We did a small pilot project to test their skills, and they performed well, so we went from there.

What is the status of this engagement? 

Their work started in August 2017 and is ongoing. We’re now looking to develop subsequent phases of the app.
 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve delivered the app on time and are now working with us to plan subsequent developments.

How did Waracle perform from a project management standpoint?

Overall, they did really well. While they could have managed their day-to-day timelines better and scheduled more meetings, in the end, they delivered on time. When things got tough, they definitely stepped up. 

What did you find most impressive about them? 

They’re business-focused and are good listeners. Rather than just looking at the technical requirements, they took the time to understand our business and goals.

Are there any areas they could improve? 

They’re great at handling projects, but the post-implementation services could have been more structured in terms of update meetings and such.

Do you have any advice for potential customers?
 
Get them involved as soon as possible and invest time to help them understand your business. When given the time, they’re very capable.
 

4.5
Overall Score They’ve performed well. The only downside would be the structure around post-implementation services.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They could have been better at sticking to meeting schedules and managing their days, but they hit their deadlines in the end.
  • 4.0 Cost
    Value / within estimates
    They’re a bit cost-prohibitive, but you get what you pay for.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IOS Research for Higher Education

"They were very positive and enthusiastic about the project... ."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Sept. - Oct. 2018
Project summary: 

Helping determine the cost of building an iOS app, Waracle did research by interfacing over Bluetooth with sensors that record soil moisture in the ground.

The Reviewer
 
1001-10,000 Employees
 
United Kingdom
Andy Cobley
Product Owner/Co Investigator, University of Dundee
 
Verified
The Review
Feedback summary: 

The in-house team is happy with the results and the quick turnaround times. Waracle understood all challenges and met all needs, while their excellent project management helped the process go seamlessly.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a product owner at University of Dundee.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Waracle?

We needed a vendor to help us do research on an iOS application that we wanted to build.

SOLUTION

What was the scope of their involvement?

We're working on a research and innovation project where we use sensors to collect ground-truth satellite data. Satellites are recording soil moisture and we use the actual sensors in the ground that are also recording soil moisture, so we can compare the two. We asked Waracle to take the sensors and determine how much it'll cost to create an app. They did the investigation by way of interfacing with the sensors over Bluetooth and extracting data. We didn't go past that phase–mostly because of our constraints, not their constraints. We might go back to them at a later date to build the app.

What is the team composition?

They assigned two people to our project.

How did you come to work with Waracle?

They're a local company and they have a track record of success.

What is the status of this engagement?

We worked with them between September–October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They worked very quickly. Because we're a university, we had students from various levels doing a similar project. Students were taking months, while Warnaco took less than a week.

How did Waracle perform from a project management standpoint?

It was a very smooth process. We haven't had any issues.

What did you find most impressive about them?

We had some very effective meetings with them and they quickly understood all of our requirements and challenges.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

You'll have an excellent experience if you choose to work with them. They were very positive and enthusiastic about the project and they understood our needs straight away.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Prototype App Development for Edinburgh Tech Startup

“They’re incredibly experienced when it comes to app development.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Dec. 2017 - Ongoing
Project summary: 

Waracle followed detailed documents to create a clickable app prototype. They also developed a short video explaining the product. Plans are in the works to build the MVP.

The Reviewer
 
1-10 Employees
 
Edinburgh, Scotland
Founder & CEO, Tech Startup
 
Verified
The Review
Feedback summary: 

Waracle is a reliable and skilled partner, accomplishing exactly what is asked of them. They collaborated to fix any issues, and their project management is straight-forward and organized.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a financial technology (fintech) startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Waracle?

We needed help building a prototype mobile application.

SOLUTION

What was the scope of their involvement?

We provided a lot of documentation so Waracle could build a prototype and bring the concept to life. They developed it in Sketch and made it clickable. They also created a two-minute video explanation.

We’re currently in negotiations for a potential second project to build the minimal viable product (MVP).

What is the team composition?

They had a project manager, three designers, a commercial person, and someone in charge of the video.

How did you come to work with Waracle?

Some colleagues in the industry recommended them.

What is the status of this engagement?

We started working together in December 2017, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve worked together to fix any bugs that have shown up.

How did Waracle perform from a project management standpoint?

They’re good at project management. We mainly use Slack and WebEx to communicate.

What did you find most impressive about them?

Their designers are excellent and hard workers. They’re incredibly experienced when it comes to app development.

Are there any areas they could improve?

I would’ve liked to start the video a bit sooner. Other than that, the partnership has been great. They’re patient with me and do a good job. I don’t have anything negative to say about them.

5.0
Overall Score It was excellent.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev & Data Reporting for Co-op Society

"We never felt like we were falling behind in the project."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2017 - Ongoing
Project summary: 

Waracle developed an app for iOS, Android, and Windows. It is enabled for automatic content updates and includes geographical and notification features. Reporting and maintenance services are currently provided.

The Reviewer
 
1001-10,000 Employees
 
United Kingdom
Lee Franklin
Membership Benefits Manager, The Midcounties Co-operative
 
Verified
The Review
Feedback summary: 

The app surpassed 5000 downloads and received ratings ranging from three to five stars from 80% of the users, which accomplished the targeted goals. Waracle provided regular communication, hit most deadlines and used their prior experience to deliver a valuable app and pleasurable experience.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

The Midcounties Co-operative is a consumer co-operative society where we have a membership of customers and employees. We have different businesses that we operate including food, funeral, childcare, energy, healthcare, and travel. We are a billion-dollar business with six main businesses. We have a membership of 650,000 members.

I work with the membership team as the member benefits manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Waracle?

We have our own strategy committee. They have their own objectives which we have to work towards. One objective was to enable technology to engage our members. We also have a diverse age range in our membership. We’re very good at communicating with the more established members, but we don’t have anything that appeals to younger members. Our idea is to try to overcome those challenges.

SOLUTION

What was the scope of their involvement?

They developed a mobile app for us for iOS, Android, and Windows, not including Windows 10. Our existing website is used to feed information into the app. The app has a virtual membership card which can be brought up as the individual card number with a bar code. This can be used as a point of transaction in one of our sites to collect membership points. Rather than having to carry around a plastic card, our members can use their smartphones as an alternative.

The app also contains discounted promotions for our food stores that members have access to at the touch of a button. This is all continuously updated from the website. Members can access these promotions on the website, but it’s more convenient to access it on the app. With the app, members can also view their personal details and update them as needed without having to call the membership office. There is also a store finder feature and a section for member events which can be filtered by one’s geographical location. The app also has a contact us feature which sends communication notifications to the membership team.

Waracle helped with the design of the app also. They were careful to keep it in line with our brand. They provided a number of different options, and we decided from those. They worked within our guidelines and our input.

What is the status of this engagement?

We started working with them in January 2017. We went to pilot in April 2017 where we piloted a handful of stores in a small geographical location for three months. Then, we did a complete rollout across all of our sites in June 2017. They are currently providing reporting and maintenance services. They are working through the second phase of the proposal as well.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We look at the number of downloads, repeated visits, and star ratings. Our goal is a percentage, of which we’ve set between three and five stars. We have clear objectives that we track every month and they send a report for that. We currently have just over 5000 downloads. We didn’t really know how popular it would be at the start. We’re now trying to push for 10,000 downloads, but 5000 was our goal for the beginning. We have 51% of users that are repeat users and 80% of users have rated the app between three and five stars. We are hitting the targets we wanted to at the start.

How did Waracle perform from a project management standpoint?

We used an Agile approach, and the communication was regular with regular updates. We never felt like we were falling behind in the project. They hit most of the deadlines. It was a good experience.

What did you find most impressive about them?

They had experience with co-ops before, and it was important to us that they understand our needs and values. We wanted slightly different things, but we knew they were able to deliver previously and we tapped into that knowledge.

Are there any areas they could improve?

I don’t think so. They’ve been very patient and honest with us. We could be better at paying them on time. They haven’t chased us when payments have been overdue. They’ve been very reasonable as a supplier.

4.5
Overall Score I don’t think we got off to a good start from the technical side, but once we ironed out those problems, there weren’t any other issues. It has been a very pleasurable experience.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve hit deadlines. We couldn’t ask for more
  • 5.0 Cost
    Value / within estimates
    They’ve kept on budget.
  • 4.5 Quality
    Service & deliverables
    Their work has been valuable. It helped that they had prior experience for another co-op society.
  • 5.0 NPS
    Willing to refer
Verification

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Verification Level
Gold
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
United Kingdom
ID
SC325433
Date of Formation
Jun 13, 2007
Last Updated
Apr 18, 2019
Payment & Legal Filings
International Credit Risk Assessment

Per our methodology, the International Credit Risk Assessment rating is determined by our analysis of a credit report and third-party data.

Very Low Risk
Last Updated
Jul 29, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
23
OVERALL REVIEW RATING
4.6
Source
Clutch
LAST UPDATED
October 9, 2019