What was the scope of their involvement?
I designed 64 pages of detailed website mockups using Microsoft Publisher. Based on those mockups, w3ondemand designed and developed the site from scratch. I chose the WordPress CMS because it allowed me to add content on my own. They made my concept a lot more professional while retaining the spirit of my designs.
We’re currently deliberating about whether to use Shopify, WooCommerce, or a more complex e-commerce platform. I am still developing complex rebate and stock ownership functionalities, which will be factored into the decision.
What is the team composition?
Bharat [CEO, w3ondemand] is my lead contact. Based on the notes I’ve seen, at least three others are involved. I specifically asked to deal with Bharat because he’s easy to talk to. When he needs additional expertise, he brings in others from his team.
How did you come to work with w3ondemand?
I launched a two-and-a-half-month research project to find the right partner. I determined that I was limiting myself by only looking in the U.S., so I started a worldwide search. The initial list included 400 companies, which is why the process took so long. If I was going to spend a lot of money, I needed to find a competent partner. Based on numerous criteria, I narrowed that list down to a top 100, then a top 50. A service like Clutch would have helped.
I started corresponding with the people on the top-50 list, then I evaluated their responses. I did this with each candidate over a period of two weeks to determine whether they would be consistent. This narrowed the list down to a top 9, which made it more manageable. I spoke with each one and ultimately chose w3ondemand.
I first got in touch with Bharat, who was very responsive and easily understood what I was trying to convey. I began a test collaboration with two other agencies at the same time, but walked away from them. I viewed the lost money as an investment into finding the best of the final three candidates.
How much have you invested with them?
The cost of their work has been close to $10,000.
What is the status of this engagement?
I started working with w3ondemand in August 2017. They could have launched the site already, but I still need to tweak a few things. The site should be live in a week, once I’ve completed negotiations with some suppliers. The process is quite complicated and involves the FDA. I have decided to continue using w3ondemand for site maintenance.