Conceptualize Web and Mobile App Solutions

VTRIO Solutions is a leading provider of Web and Mobility solutions since 2004. Committed to develop cutting edge solutions that are better, faster, cost-effective and easier to use, we focus on bringing value for our customer's business.

We offer Web Application Development, Mobile Application Development, Product Development (SaaS), E-Commerce product development services, AI / ML Solutions, ChatBots.

 

Over the years VTRIO has become synonymous with quality and trust. 88% of the customers who started doing business with us entered into long term contracts after experiencing the quality of service we have delivered. As more than a hundred direct clients and over 10,000 end users around the world, including companies of all sizes from startups to Billion dollar enterprises, rely on us to create, manage and deliver personalized solutions.

Key Technical Strength:

PHP, Magento, WordPress, AngularJS, ReactJS, C#,  NodeJS, Python, ReactNative

UI and UX Engineering

AWS, Remote infrastructure management services.

Let’s connect and discuss. We offer FREE consultation!!

Email us at [email protected]

 
$10,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2004
Show all +
Austin, TX
headquarters
other locations

Portfolio

Key clients: 

VarietyInsight, Walmart, CouchSurfing, Experience Advertising, LimogesJewelry, TVsToyBox, Kozaza

Variety Insight

Online Hollywood database business line of the Variety Magazine. Variety insight platform is the only data solution that comprehensively tracks people, projects and companies across television, film and digital entertainment. Variety insight is used by Hollywood networks, studios and digital platforms that produce and distribute content in the US and globally.

Vtrio helped the client in developing the Web, Mobile applications which now used by most of the production houses in Hollywood - Sony Pictures, MTv, Warner Bros, HBO and many others

MedApp- WorkForce Management App

Android mobile application to improve the service quality of Pharmacies. The application is for the pharmacy delivery boys to pick-up medicines from Pharmacy and deliver the medicine to respective customer.

Limoges Jewelry

For more than 20 years, Limoges Jewelry has been supplying custom-made, personalized jewellery to top name retailers and shoppers alike. Committed to providing premium products at affordable prices, Limoges Jewelry has established itself as a successful multi-million-dollar business in the jewellery industry. Vtrio Solutions helping the client in their growth - digital starategies.

Kozaza

Korean home sharing website is aiming to be the biggest one in Korea. Vtrio team have developed the Web application for the client.

YosiSamra

Named after the designer himself, this collection joins the already renowned shoes produced by the line’s parent company, J. Loren. The Samra family has been designing and manufacturing an array of footwear for the past thirty years

Vtrio helped the client in setting up a Magento Enterprise shopping chart, incorporating their business scenarios. 

TVSTOYBOX

The Site delight kids with complete lines of hard-to-find character toys and party supplies, and top them off by personalizing hundreds of apparel and décor items.

Magento Enterprise Version, 3rd Party intergration, Customisation, Data Anlaysis, Database Design & Query Optimization 

Reviews

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Magento Support & Dev for Product Marketing Company

“We saved money with their team; the company we were with before cost almost double.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2018 – Ongoing
Project summary: 

VTRiO Solutions manages the hosting service and develops the e-commerce store in Magento for a product marketing company. They started by reconfiguring the server and upgrading Magento. The work is ongoing.

The Reviewer
 
51-200 Employees
 
New Jersey
E-Commerce Manager, Product Marketing Company
 
Verified
The Review
Feedback summary: 

VTRiO Solutions’ work resulted in the systems running well with zero downtime. The team offers good availability if there are problems. With their expertise in both servers and the e-commerce store, they are a multitalented group that makes them a unique and great partner to have.

BACKGROUND

Introduce your business and what you do there.

I’m the e-commerce manager for a product marketing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VTRiO Solutions?

I needed someone to manage the Amazon Web Services (AWS) hosting service. I also needed Magento support. Previously, we were with a development company whose service wasn’t good.

SOLUTION

What was the scope of their involvement?

They needed to configure AWS based on Magento requirements. One of the complexities is a failover, which means one region is down; the second region should available without interrupting the end user.

They started the Magento development recently. They’re doing a migration from an older version to a new version.

What is the team composition?

I work with three people at most.

How did you come to work with VTRiO Solutions?

I found VTRiO Solutions online. Based on their communication and interview, they seemed good. I gave them a trial, and it turned out well.

How much have you invested with them?

We’ve spent $6,000–$7,000.

What is the status of this engagement?

We started working together in January 2018 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They configured based on our requirements, and it’s running well. So far, since they did the server configuration, we haven’t had any downtime. They did a great job. I recommend them because of the success of what they’ve done.

How did VTRiO Solutions perform from a project management standpoint?

We use Skype and Jira. They’re good at project management.

What did you find most impressive about them?

If there’s an emergency, I can contact the CEO directly. He’s available and will take care of the issue if I have one. All the staff is knowledgeable. They’re not only talented on the AWS server side, but they’re good on the Magento side as well. It’s hard to find a team like them. They can help us on an application level or a server level. They’re able to multitask.

Are there any areas they could improve?

They have a ticketing system, but I’ve not used it yet. I recommend that they keep track of any issues. I’d like to see an issue-tracking tool put in place.

Do you have any advice for potential customers?

I recommend that they have a project management tool.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    We saved money with their team; the company we were with before cost almost double.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I definitely recommend them.

Magento Dev Support & Redesign for Housewares Company

"Their team works efficiently and implements best practices."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2016 - Ongoing
Project summary: 

VTRiO provides a 360-degree IT service including mobile platform repair, code review, Magento updates, and Amazon Web Services (AWS) support.

The Reviewer
 
1-10 Employees
 
Los Angeles, California
Lisa Tremain
CEO, L. Tremain Inc.
 
Verified
The Review
Feedback summary: 

In addition to securing the website against hacks and bugs, VTRiO repaired the mobile app to function as expected. Their ongoing support continues to yield higher sale conversions. Responsive and meticulous, their team provides efficient and cost-effective work.

BACKGROUND

Introduce your business and what you do there.

Jesse George (Respondent 1): I am Jesse George the managing director of L. Tremain Inc. and reviewing with me is Lisa Tremain, the CEO. We manufacture and distribute the original Butter Bell Crock.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VTRiO?

JG/R1: We hired them to fix and maintain a Magento platform.

SOLUTION

What was the scope of their involvement?

JG/R1: VTRiO first helped us fix the mobile version of our website, which was not designed properly by the original creator.

Lisa Tremain (Respondent 2): They also had to remove some hacks and malware from our website because some of our links were leading to third-party Chinese sites. Their team still provides ongoing code review to eliminate errors.

JG/R1: In 2017, they helped us set up our servers on AWS. VTRiO is currently working on a redesign for the site and updating our Magento version. 

What is the team composition?

JG/R1: We work with one account manager and three developers. Majority of the time, we work with a single developer to fix the backend of our Magento platform.

How did you come to work with VTRiO?

JG/R1: We found them through a third-party marketplace. Their account managers were well-spoken and explained things fairly well.

How much have you invested with them?

LT/R2: We invested $20,000 altogether.

JG/R1: $20,000–$26,000 since 2016, but this might increase as we start the Magento update.

What is the status of this engagement?

We hired them again in 2016 and the work in ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

JG/R1: Their repairs allowed our mobile platform to function properly. This increased and shifted the majority of our sales from desktop customers to mobile customers. Their code review secures our website against bugs, bad links, and hackers.

How did VTRiO perform from a project management standpoint?

JG/R1: Initially, it wasn't the best because of our time zone difference. Since working with them in 2016, we found a way to be flexible working with them. We don’t have any major issues with them. We communicate mainly through Skype, but we also use Google Chat, Hangouts, and email. We also tried using Evernote, but we didn’t like the application. We contact them whenever anything needs coding, or if we have server issues. They are fairly competent, and we trust what they're doing.

What did you find most impressive about them?

JG/R1: They're thorough in answering our questions. VTRiO knows we want to focus more on the marketing aspects of our product.

LT/R2: We are a small business and need to be budget conscious. They're fair in keeping costs under control and never overbill us. Their team works efficiently and implements best practices.

Are there any areas they could improve?

JG/R1: It would be great if they are available during US standard time, but they are always available whenever we schedule ahead of time.

LT/R2: If you have an emergency, it's more difficult with a foreign company to troubleshoot problems, but that's not necessarily their fault. It can be a bit challenging.

JG/R1: However, they assign a system administrator to be locally available when we are testing outside their hours.

Do you have any advice for potential customers?

JG/R1: Have them break down how they're going to accomplish what your goal. We are always honest about what we want, and they tell us what they can and cannot do. They are usually good at helping us find the right people if they can’t handle it.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    LT/R2: They provide service on an as-needed basis, and it’s rare for them to not be available.
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Multiple Web Dev & Design for Digital Marketing Agency

“We know we can trust them to deliver.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2013 - Ongoing
Project summary: 

VTRiO has employed HTML, CSS, and JavaScript in multiple frontend UI designs for marketing automation platforms in an ongoing engagement.

The Reviewer
 
11-50 Employees
 
Virginia, United States
Chief Marketing Officer, Digital Marketing Agency
 
Verified
The Review
Feedback summary: 

Becoming a trusted partner over a long-term relationship, VTRiO has helped decrease cost of goods by 50%. Flexibility, speed, and transparency are only a few of their notable assets. An outsourced model allows for 24-hour operation, ultimately increasing output and improving client satisfaction.

BACKGROUND

Introduce your business and what you do there.

We’re a full-stack digital marketing agency that serves the association and nonprofit market. We primarily set up marketing automation platforms and email marketing solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VTRiO?

We needed a trusted partner to help with web development and design.

SOLUTION

What was the scope of their involvement?

We mainly outsource graphic design and HTML development to them.

We’re continually bringing them in to learn the system in order to design and build templates within each particular platform, each of which has its own nuances. Email is quite complex in that there isn’t any standardization, unlike websites. The most complex thing is giving them a completely new marketing automation platform and asking them to deliver functioning, tested templates in a short timeframe. We have to trust that they have the capacity and capability to learn the system and take ownership of it as if they’re an employee.

We haven’t really sourced backend development to them, but we’re thinking about it. They mostly provide all frontend UI design. They employ a lot of HTML, CSS, and JavaScript.

What is the team composition?

We have three people at VTRiO who are full time. We work with their designers, who are also frontend developers. They also help with functionality apart from graphic design. There have been periods over the years when we’ve had a .NET developer get involved. We’ve worked with some of their project managers who oftentimes have been my main contact. In addition, we work with their finance person in making sure everything is running smoothly.

How did you come to work with VTRiO?

I’ve worked with them for at least nine years across multiple different companies. Each time I enter a new organization, I typically try to convince the leadership that we should outsource and get a trusted partner. I continually look to VTRiO to be that partner.

I chose them because I trust them and they’re fast. We have many international clients, so working with someone who has a global perspective is beneficial because it allows us to look at our work from different angles. The cost differential is huge and gives us the latitude to actually do multiple revisions with them. We have more time to explore.

How much have you invested with them?

We’ve spent $140,000–$150,000.

What is the status of this engagement?

We started working together in June 2013, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had a time period where we had an external graphic design shop that we were sourcing to along with VTRiO. Over the course of the last couple of years and in relation to graphic design, we’ve decreased our cost of goods sold by 50%. We’ve been able to decrease our cost of goods while simultaneously increasing the amount of what we can deliver and push back into our client base.

They’re part of the extended team, which allows us to operate 24 hours a day. It expands our ability to deliver on time, serve our clients, and provide a really high-quality product. Also, having a team we can collaborate and try different things with means we can go to them and say something isn’t working, and they have no problem starting over. It makes for a much more seamless project experience. When we look at our project schedule and ask ourselves where the milestones are that we have high confidence we’re going to hit, it’s with VTRiO. We know we can trust them to deliver.

How did VTRiO perform from a project management standpoint?

They’re flexible and extremely fast. We can talk to them directly. Most of the work is done through Basecamp. We have main contacts who we can talk to on Skype in real time, even during early morning or late at night. We also use email.

I’ve always liked that I’m able to direct and actually have a dialogue with them about the project, what the desired outcomes are, and work with them as regular colleagues or teammates. It’s very different from offshoring and sending stuff to people we don’t know. I know and have a really nice rapport with the people at VTRiO, which makes all the difference when working in a global environment.

Since we’re fulfilling work for end clients, we ask VTRiO to fill out timesheets for not only themselves, but also so we can break it down to create bill-back codes. It’s very important to us that they keep accurate time and document which client it goes to. Their capability to keep up with this requirement is fantastic for an outsourced partner.

What did you find most impressive about them?

Vinu’s [Owner, VTRiO] English is impeccable. He comes over to the U.S. 1–2 times per year to visit his clients. When we need to expand, we inform him, and he tells us we need to give him some lead time. He has to go through his process to hire quality people and make sure that their employees have vacation time since they have set holidays. They’re a very well-run organization, and it provides us with security to know that. So many organizations don’t know how to outsource. If people looked more at the positives, they’d get on board quickly. It’s impossible to argue with the numbers. They’re great at production.

Are there any areas they could improve?

There is a significant time difference. Many outsourced companies will work on U.S. time, but VTRiO doesn’t. That’s part of their creating a professional firm and allowing their employees to have regular lives. It does make it difficult because we have very little crossover, and we either have to ask the U.S. staff to be online at 11:00 at night or at 7:00 in the morning. It is something to take into consideration depending on the flexibility of the staff.

Do you have any advice for potential customers?

Clients have to be open and unassuming. VRTiO is coming from a completely different worldview, and it’s a great opportunity to learn about different cultures. They’ll do anything as long as they’re asked. It’s all about getting to know how to work well in remote teams. Otherwise, it can lead to a lot of frustration. It’s important for clients to understand that they run their office differently. They have a time during the afternoon that they go for meals, and it’s important to not get annoyed that they don’t follow U.S. labor hours. After getting a working relationship going, it’s great.

There’s a trust factor there that many U.S. clients will appreciate. The idea of outsourcing is very complicated for many organizations, and it’s something I face every time I bring them in to work with a new one. I have to break down the barrier with a finance accounting person about what it means for our taxes, how we’re going to pay them, and whether or not we’re taking U.S. jobs away. We have to go through all of these very pedantic issues to finally get to the realization that VTRiO is a professional firm. Their people are experienced, accomplished, and smart.

People sometimes get frustrated because they want an outsourced engagement where they can just put in an order and get something back. VTRiO wants to have a relationship with their clients. This is an organization that wants to have the capability to ask their clients questions for clarity, and I appreciate that. They aren’t a good fit for clients who want a distance online ordering process.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    In reality, I wouldn’t recommend them because they’re like a secret ingredient.

Multiple Dev Projects for Email Marketing Company

“We worked for years with little face-to-face interaction, but their reliability keeps the relationship going.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2007 - Ongoing
Project summary: 

VTRiO is an outsource arm of an email service provider and data validation company. Through ten years of collaboration, they participate in a variety of projects, most recently an online data scrubbing tool.

The Reviewer
 
11-50 Employees
 
Boca Raton, Florida
CEO, Email Answers
 
Verified
The Review
Feedback summary: 

Battling a time difference, VTRiO’s tech staff is willing to work late to resolve issues quickly. Their honesty and responsiveness provide the necessary tools to keep a remote collaboration thriving.

BACKGROUND

Introduce your business and what you do there.

We are an email service provider and data validation company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VTRiO Solutions?

We wanted to outsource some of our goal and software development.

SOLUTION

What was the scope of their involvement?

They’ve participated in several projects over the past ten years. A recent complex product was an online data scrubbing tool that enables our marketing customers to run through our platform and remove any dead or invalid emails or those from any complaints. Most of their work is built on a LAMP stack.

What is the team composition?

They provide a dedicated project manager that we communicate with, with a group of programmers and developers who work under that individual through the development cycle.

How did you come to work with VTRiO Solutions?

I initially considered four or five companies. One of our long-term contacts at another company recommended them. I had email and phone conversations with them, and they sounded like they knew what they were doing. They were true to their word and delivered good work.

How much have you invested with them?

All of our billing is time-based, so our monthly expenditure varies widely, depending on how many people are working on a particular product at a given time. Over the course of our relationship, we’ve probably spent somewhere near $150,000.

What is the status of this engagement?

We started working together in 2007, and they continue to work on projects for us.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work has a positive impact, but the nature of the work keeps us from disclosing specifics.

How did VTRiO Solutions perform from a project management standpoint?

The time difference means we only have a couple of hours each day that we can speak directly. They’re more responsible than any company I’ve worked with. If we ever have an issue, their techs will stay late into the night to fix it for us as soon as possible.

Our primary communication is through email. Occasionally, we have to send a second email to clarify our needs, but other than that, they do a great job.

What did you find most impressive about them?

They are forthright, and are never afraid to recommend another company to provide the pieces that aren’t in their wheelhouse. I have a confidence level in them because of their honesty. That’s the most important factor in working with a company you’ve never met. We worked for years with little face-to-face interaction, but their reliability keeps the relationship going. If ever I find a point that I dislike or is inharmonious to the way I want something done, I let them know and they make changes.

5.0
Overall Score I’ve never had an issue. I’ve worked with them a long time, and they always resolve problems in a timely manner, adding people to our project whenever we’re up against a deadline.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Magento Enterprise Platform for Consumer Products Firm

“We are very satisfied, and we are going to continue with VTRiO in the future.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2014 - Ongoing
Project summary: 

VTRiO manages the Magento platform, implementing needed customizations and providing maintenance. They cater to fluctuations in seasonal business flow by varying the number of resources they provide.

The Reviewer
 
1-10 Employees
 
Illinois, United States
Product Manager, Consumer Products Firm
 
Verified
The Review
Feedback summary: 

The team is productive and fast, delivering high-quality work. With strong ownership of their work, they put in long hours to deliver satisfaction. They demonstrate flexibility by working with waterfall project management for the moment. The satisfaction they have delivered ensures future work.

BACKGROUND

Introduce your business and what you do there.

We are a vertically integrated e-commerce company. We manufacture goods, and we sell those goods on various platforms and on our website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VTRiO Solutions?

As an e-commerce solution, we use the Magento platform. We hired VTRiO to manage our Magento platform.

SOLUTION

What was the scope of their involvement?

Magento, out of the box, is a great platform, but it’s a generic solution that needs to be customized according to the needs of the store and e-commerce. VTRiO implements all these customizations on Magento for us. All of our requirements are based on these customizations that are specifically done for our stores and our requirements.

What is the team dynamic?

It varies because of the seasons. During Q4 and end of Q3, a lot of requests come in from the business team and marketing team because of the season. We want to cater to users better during this phase. Currently, I work with 5 developers both from the Magento and infrastructures.

How did you come to work with VTRiO Solutions?

They were hired before I joined the company. We were using another vendor that we were not satisfied with, but we had worked with VTRiO before so we decided to go back to them. Based on their past performance, we chose VTRiO to continue our Magento platform maintenance. VTRiO specializes in Magento platforms.

How much have you invested with them?

We’ve spent approximately $8,000­–$10,000 per month for the last couple of months. Before that, we spent around $5,000 because we were only using two resources. The total is around $30,000­–$40,000 since we started working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The productivity that we get from VTRiO is far better than the previous vendors. I can see how fast they implement the requirements. The quality of their deliverables is also very good. We are very satisfied, and we are going to continue with VTRiO in the future.

How did VTRiO Solutions perform from a project management standpoint?

Our company was beaten down in the last 2­–3 years, and now we are going through this turnaround phase. We were setting up proper project management mechanisms, but right now, we are communicating with VTRiO requirement by requirement. We are not doing Scrum; we are purely waterfall based right now. When requests come, I prioritize and communicate with VTRiO through documentation.

What did you find most impressive about them?

Since they have discrete teams for infrastructure setup and infrastructure maintenance, they’re available on-demand 24 hours a day, seven days a week, giving us flexibility both time- and resource-wise. They also take ownership of their work and will work long hours to make sure that all issues are resolved to our satisfaction.

Are there any areas they could improve?

They could plan better with their resources and their leaves and inform me in advance. They could be more professional.

Do you have any advice for potential customers?

They have been asking me to use Jira, but it’s not set up yet from our end. Their quality and speed are good.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    This doesn’t apply to us as we work on a requirement basis, but they were timely.
  • 4.0 Cost
    Value / within estimates
    It was very reasonable for us.
  • 5.0 Quality
    Service & deliverables
    I’m really satisfied.
  • 5.0 NPS
    Willing to refer

Multiple Web Dev & Design for Marketing Agency

“They are capable of taking the ball and running with it.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
May 2007 - Ongoing
Project summary: 

VTRiO Solutions have worked and continue to work on multiple development projects for a digital marketing agency. The scope includes several clients per year, for work such as web design and landing pages.

The Reviewer
 
1-10 Employees
 
Sunrise, Florida
Evan Weber
CEO, Experience Advertising
 
Verified
The Review
Feedback summary: 

The projects are always completed to a high standard with few mistakes, instilling a high level of confidence in their abilities, as demonstrated by the decade-long partnership. They are flexible and adaptive to different projects, and responsive to requests despite the significant time difference. 

BACKGROUND

Introduce your business and what you do there.

Experience Advertising is a digital marketing agency based in Fort Lauderdale, Florida. We do all types of digital marketing services, and I consult with companies on their digital advertising and social media marketing strategies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VTRiO Solutions?

Outsourced IT companies are hard to find. I had actually gone through a few before them. They do all my programming for me as well as some web design.

SOLUTION

What was the scope of their involvement?

Most of our work is in PHP. I use them mostly for website-related programming. They do web design and create landing pages for me.  

One project involved building a completely customized quoting engine for a customer window shutter company client. Customers can enter their window sizes, choose their products, and it delivers out pricing then lets them either save their order or check out online. We built that thing from scratch, which was pretty complex.

What is the team dynamic? 

There are people that I’ve worked with for several years, but I don’t require a certain person to be dedicated to my projects. As long as my projects are getting done in a timely fashion and getting done properly, that’s all I really care about. I would say I’ve worked with 4 or 5 different developers over the years on different projects.

How did you come to work with VTRiO Solutions?

I tried a few other companies and the level of work wasn’t up to par. I found VTRiO through a programming forum called SitePoint. They have a section where you can find programmers and I put a post on there. VTRiO reached out to me and I started working with Vinu [Owner] who I have also met in person in Miami. 

What is the status of this engagement?

We’ve been working with them for around 10 years.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They don’t mess up. A lot of times with programmers, you have to worry about them not doing the work properly. With them, I don’t have to worry about that. They’ve never done something that would cause me to lose a client. They’ve always been a solid partner for me and got things finished in a timely fashion.

I can think of a few times where they’ve been working on something, and I was expecting it at a certain time then I’ve woken up and it’s not done. I go on Facebook or Skype and find their programmers and hit them up. Even if it’s 3:00 am, they’ll fix it. They have a “do whatever it takes” attitude to make the client happy. That’s pretty invaluable, to be honest with you.

How did VTRiO Solutions perform from a project management standpoint?

Sometimes we use Skype, but we communicate by email about what I need done. They’re overseas so it’s not a typical 9 to 5 working arrangement. You have to know how to work with overseas programmers to really maximize it. 

I refer them several clients a year. That’s how confident I am in their ability to get things done on the web. They are capable of taking the ball and running with it. If I want something designed, I’ll give them some examples to look at. I tell them I want something similar but different and better. You have to be very descriptive. There’s always back and forth with these types of projects, but they do a good job and they deliver.

What did you find most impressive about them?

They’ve been flexible. There were times where I needed something done as soon as possible, but I was waiting for clients to check the work. They didn’t make me pay them before they worked on more stuff. They kept working on the strength that I told them I was going to pay them within a certain amount of time. That helped me a lot because my clients don’t want to wait.

Are there any areas they could improve?

Any company could update the client more. I don’t even do that enough, so I’m not one to criticize. They could also add some weekly reporting which could help me out to see what was done. They don’t really have a formal workflow updating process. Maybe that’s just how we work together as we don’t have a lot of formality in how I request things.

They were trying to move me over to using Upwork, but I’m not organized enough. Instead, they keep track of the things I request and they put a dollar figure on it. Sometimes they do round up. For example, I know if something takes 5 or 10 minutes, they still might charge me for half an hour or an hour. If I’m paying $20 an hour for someone’s time, it’s so minimal anyway that I don’t mind paying the hour of work when I know it took 5 minutes. That’s part of the relationship of working with an outsourced company.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They always stick to estimates. Sometimes you have to haggle a little bit.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I recommend them all the time. These people aren’t easy to find.