Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
The functionality and reliability of our portal have been good. We have performed 3–4 major enhancements with VRP Consulting, all of them big successes with the clients.
Secondly, the velocity at which they work is excellent. We sometimes struggle to give them work on a weekly basis and keep the team busy.
How did VRP Consulting perform from a project management standpoint?
We’ve established a very good working relationship with VRP Consulting, mainly because their team is really good. The turnaround time was quick and we were given functional demos which we could review and perfect ourselves. In the last few months, VRP Consulting has gained a lot of knowledge around overall applications, so we can go to them for big issues related to production.
Things becoming lost in translation is a typical challenge with geographically-distributed collaborations, but the experience with VRP Consulting has been positive so far. If someone goes on holiday, or if there is another change in their team, the transition is seamless. They make sure among themselves that the knowledge is transferred.
We have our own team in India, with which VRP Consulting has worked really well. There have been various knowledge transfer sessions, given that our projects are partly based on managed services, which involve the Indian teams being on call over the weekend for production issues. We have asked them to work long hours and weekends.
What did you find most impressive about VRP Consulting?
They are passionate about what they do and have their own input on items. We may provide incorrect or incomplete designs, but VRP Consulting always does a second check and comes back to us with feedback. It’s always good to have a second set of eyes on things.
Are there any areas VRP Consulting could improve?
When we started out, we had some small communication challenges, but because we’ve worked more and more together, they’ve been sorted out. We understand each other a lot more than we did on the first day.
What tips or recommendations could you share that might increase the likelihood of success with VRP Consulting?
The main thing in order to get the max out of VRP Consulting is steady communication. Daily updates and making sure that everything they do is reviewed will ensure that, at the end of the development cycle, the client receives what they want. The responsibility is theirs to make sure that all deliverables are reviewed.
Data integration times have been cut in half due to VRP Consulting's flexibility and responsiveness. Their development team works proactively to seek solutions in order high-qualityigh quality work.