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    San Francisco, CA
    +14154298565

Consultants with a passion for Salesforce

4.8
9 reviews

VRP Consulting is a certified Salesforce consulting partner. Since 1998, we have been consulting and delivering custom software solutions designed to speed up and enhance business productivity.  

VRP Consulting strives to anticipate future business needs and deliver robust solutions that help businesses stay ahead of the game. As a Salesforce certified consulting partner, we seek to deliver efficient Salesforce solutions tailored to each client’s individual needs. We do a deep dive to investigate current business processes and offer efficient measures to facilitate further business growth.  

We have created a team with unique experience to deliver powerful solutions for both SMBs and enterprise corporations.

VRP Consulting key points:

  • Seasoned and certified employees with a 10.0 customer satisfaction rate
  • Operations in the USA, UK, Benelux, Germany and Eastern Europe
  • Digital transformation through leveraging Salesforce implementation, technical consulting, training, and support
  • Sales, Service, Community, App and Marketing Clouds, as well as Wave Analytics and Pardot
  • Specialization in Apex, Visualforce, Force.com, Site.com, AppExchange, and Salesforce Lightning
  • Extensive experience in Finance & Insurance, Hospitality, Banking, Gaming & Gambling, Retail, Non-Profits, Telecommunication, Transportation, Real Estate, Pharma & Healthcare industries.
READ MORE...
 
$5,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
1998
Show all +
San Francisco, CA
headquarters
  • 268 Bush Street, #3836
    San Francisco, CA 94104
    United States
    +14154298565
other locations

Portfolio

Key clients: 

Cross Refrigerators, Burberry, Britishland, DigitalGenius, Taqtile, DT Group
PrintingForLess.com, Medtronic, Jobscience, Salesforce, The San Francisco Foundation, Marin Community Foundation, Biogen Idec.

Reviews

4.8
9 reviews
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Salesforce Consultation for Sports Betting Company

“If you’re searching for an excellent developer, you’ll get good value for your money with VRP Consulting.”

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2016 - Ongoing
Project summary: 

VRP Consulting developed Salesforce customization using Apex to optimize the integration of servers and Google Maps, loading logic, and a tailored UI.

The Reviewer
 
501-1000 Employees
 
Malta
Product Manager, Sports Betting Company
 
Verified
The Review
Feedback summary: 

Data integration times have been cut in half due to VRP Consulting's flexibility and responsiveness. Their development team works proactively to seek solutions in order high-qualityigh quality work.

BACKGROUND

Introduce your business and what you do there.

I’m the project manager of Salesforce within a company based in Malta that focuses on the iGaming business, including sports betting and casinos.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VRP Consulting?

There’s a lot of divergent functionality available when it comes to Salesforce, but sometimes customization is needed. We didn’t have an in-house developer who had the Apex knowledge Salesforce was using, so we needed to outsource that work.

We’ve worked with another Salesforce provider before, but they were very Agile based which meant Sprints needed to be created and assigned. This isn’t a flexible system, and if something urgent came up, it was difficult to change priorities because the schedule was set in stone.

SOLUTION

What was the scope of their involvement?

We’ve worked with VRP Consulting for multiple Salesforce projects. Initially, we did the technical audit where they had a chance to see our implementation and integration up to that point. When they were onboarded, we did some manage transfers and demos to give them an idea of our current structure and projects. Then, we went into more specific requirements, including server and Google Maps integration, as well as UI customization and loading logic. They’ve worked on a variety of projects for our business.

What is the team dynamic?

We have flexible resources assigned to us ranging from developers, QA, and solutions architects. We can shift priorities as needed, and we have a designated resource who we can contact if something urgent comes up.

How did you come to work with VRP Consulting?

We were looking for a long-term partner who could help us with customization and development within Salesforce. VRP Consulting had competitive prices, so we chose them.

How much have you invested with them?

We spend 50,000 Euros [$59,397] yearly, and individual projects range between 200-10,000 Euros [$237-$11,879].

What is the status of this engagement?

We started working with them in May 2016, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were able to cut some data integration time in half on a daily basis. In general, the speed of production has been very good, and they’ve handled our requests quickly.

How did VRP Consulting perform from a project management standpoint?

Initially, we had regular calls on GoToMeeting and Skype. Currently, we use Skype daily if there is anything that comes up, and we have weekly calls to get project updates. We also use email for invoices and documentation that has to be shared. JIRA has always proven handy for us because we have access to our project and can create stories and bugs, communicate, upload files, and track progress.

What did you find most impressive about them?

They have a different model than the previous Salesforce partner we worked with. We don’t have to commit to a long-term contract, which is good from a business perspective. VRP Consulting is very flexible, which is a reason we were attracted to them.

Their quality of work and proactivity sets them apart from the previous vendor. Since we don’t have in-house Salesforce developers, and I only have limited knowledge, VRP Consulting comes up with suggestions and they’re vocal if our suggestions aren’t ideal. Once they understood our business and goals with Salesforce, they came up with quite a few good solutions we wouldn’t have thought of. They follow best practices better than the previous company we worked with.

If you’re searching for an excellent developer, you’ll get good value for your money with VRP Consulting. They have different models to choose from, including dedicated resources who work with Agile methodologies.There’s flexibility in trying something out, and there’s no obligation if it doesn’t fit, which makes for a low-risk investment from a business perspective. You can work for a month or a quarter, and if it’s not what you expect, the cooperation can be ended. With other partners, we had to work with them for a year and there wasn’t an option to end the contract.

Are there any areas they could improve?

We had one developer change where the knowledge transfer was rushed and inaccurate. It was very short notice, and the handoff could have been improved. This was corrected within a few weeks when the new developer was up to speed.

They are responsive and deliver good quality work, so we’re happy with them.

5.0
Overall Score No partner is perfect, and there’s always things to improve. They’re looking to help us as a customer in what we want to achieve with Salesforce.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re very responsive and have met deadlines.
  • 5.0 Cost
    Value / within estimates
    I don’t have a lot to compare them to, but the value for money is good.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Sports Media CRM for IT Consultancy

"The team has been proactive, taking the time to understand everything and coming back with questions."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2016 - Ongoing
Project summary: 

VRP Consulting is an ongoing partner, and have worked on 3–4 major CRM enhancements. Selected due to prior involvement in the company, they provide valuable input and feedback for the CRM’s design and functionality.

The Reviewer
 
10,000+ Employees
 
New Jersey
Consultant, IT Services Company
 
Verified
The Review
Feedback summary: 

VRP Consulting helps maintain a functional and reliable CRM. They work fast, provide demos for reviewing deliverables, and are willing to work extra hours and even weekends. While communication was challenging at the start, the process became streamlined through consistent daily updates.

BACKGROUND

Introduce your business and what you do there.

We are an IT consultancy specializing in WordPress projects on behalf of worldwide clients. I work for the UK branch of the company, which focuses on Salesforce CRM [customer relationship management] projects.

One of our clients is a sports media company that publishes games, streaming videos, paid content, and so on. They decided to launch their own Netflix-like subscription service, but with a focus on sports. They use a bespoke platform based on Amazon Web Services, through which they publish content on mobile devices, TV operating systems, and so on. Salesforce comes into the picture for customer reviews, case management, and article management. There is also a self-service area for each customer, which is also hosted within Salesforce. They can change their names, account details, and so on.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VRP Consulting?

When we started working with VRP Consulting, we were integrating with a Japanese telecommunications giant.

SOLUTION

What was the scope of their involvement?

We sent them the design, user journey, and requirements documents, and gave the team access to the environments they’d be using during development as well as to JIRA, which we use for story and defect tracking, and to the internal messengers we use for talking across teams and with clients. The system was already in place and there was a lot of background information relating to it, which VRP Consulting would be building on top of.

I didn’t follow any specific development formats — the work was mostly common sense. We communicate with our contact from CodeSWAT almost daily and let her know of anything we require. The team has been proactive, taking the time to understand everything and coming back with questions while advancing with the work.

How did you come to work with CodeSWAT?

I wasn’t involved in the selection process. They had an existing contract with our company for our CRM work. There had been a project previous to that and the feedback for it was very positive. I spoke to one of our principals that had directly interacted with CodeSWAT’s team. He gave good feedback on them and told me that I wouldn’t have any problems. We monitored CodeSWAT a bit more closely for the first assignments, compared to how we do it now, but I found them to be productive from day one.

How much have you invested with CodeSWAT?

I don’t deal with financials, but I believe that the overall cost of their work has been $150,000 per year.

What is the status of this engagement?

We started working with CodeSWAT in November 2016. We started with an initial 3-month contract and have been extending it ever since.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The functionality and reliability of our portal have been good. We have performed 3–4 major enhancements with VRP Consulting, all of them big successes with the clients.

Secondly, the velocity at which they work is excellent. We sometimes struggle to give them work on a weekly basis and keep the team busy.

How did VRP Consulting perform from a project management standpoint?

We’ve established a very good working relationship with VRP Consulting, mainly because their team is really good. The turnaround time was quick and we were given functional demos which we could review and perfect ourselves. In the last few months, VRP Consulting has gained a lot of knowledge around overall applications, so we can go to them for big issues related to production.

Things becoming lost in translation is a typical challenge with geographically-distributed collaborations, but the experience with VRP Consulting has been positive so far. If someone goes on holiday, or if there is another change in their team, the transition is seamless. They make sure among themselves that the knowledge is transferred.

We have our own team in India, with which VRP Consulting has worked really well. There have been various knowledge transfer sessions, given that our projects are partly based on managed services, which involve the Indian teams being on call over the weekend for production issues. We have asked them to work long hours and weekends.

What did you find most impressive about VRP Consulting?

They are passionate about what they do and have their own input on items. We may provide incorrect or incomplete designs, but VRP Consulting always does a second check and comes back to us with feedback. It’s always good to have a second set of eyes on things.

Are there any areas VRP Consulting could improve?

When we started out, we had some small communication challenges, but because we’ve worked more and more together, they’ve been sorted out. We understand each other a lot more than we did on the first day.

What tips or recommendations could you share that might increase the likelihood of success with VRP Consulting?

The main thing in order to get the max out of VRP Consulting is steady communication. Daily updates and making sure that everything they do is reviewed will ensure that, at the end of the development cycle, the client receives what they want. The responsibility is theirs to make sure that all deliverables are reviewed.

5.0
Overall Score I’ve never had an issue working with VRP Consulting.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    I am probably not the right person to rate this factor, though.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them.

Salesforce Integration for Resort

"They are a competent group."

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4.0

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
n/a
The Project
 
$200,000 to $999,999
 
July 2016 - Ongoing
Project summary: 

VRP Consulting was hired to help the company with Saleforce integration.

The Reviewer
 
1001-5000 employees
 
San Diego, California
Senior Director of Program Management, Resort Company
 
Verified
The Review
Feedback summary: 

The client doesn't have any results to share at this point. That being said, VRP Consulting meets their obligations with regard to each sprint of the project. Their project management has been good.

BACKGROUND

Introduce your business and what you do there.

We are a timeshare and vacation ownership and resort operations company located in California. Our resorts are in the US and Mexico. We’re a small to mid-sized company with fewer than 5,000 employees.

I’m the senior director of the program management office. I’m responsible for program and project governance and management, including the identification of development partners.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VRP Consulting?

We needed help with Saleforce for our team.

SOLUTION

What was the scope of their involvement?

VRP Consulting is doing Salesforce architecture, Salesforce development, and Salesforce administration.

How did you come to work with VRP Consulting?

I received an internal email introducing me to their team. During our initial screening, they demonstrated sufficient technical expertise in Salesforce and process expertise in Agile. When we factored that in to their availability to assist and their rates, we moved forward in hiring VRP Consulting.

How much have you invested with VRP Consulting?

We have spent less than $1 million with VRP Consulting.

What is the status of this engagement?

We are currently working with them.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We don’t have anything to share.

How did VRP Consulting perform from a project management standpoint?

We practice SCRUM. VRP Consulting typically meets their commitments within each sprint.

What did you find most impressive about VRP Consulting?

They are a competent group. From an account management perspective, they’ve been very willing to find terms and an execution structure that was mutually agreeable.

Are there any areas VRP Consulting could improve?

None.

4.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They meet their sprint commitments.
  • 4.0 Cost
    Value / within estimates
    When they’re working offshore, we lose some of the productivity, but we have a lower rate and vice versa. We’re trying to find what that balance is, but generally speaking, it’s a good cost structure for us.
  • 4.0 Quality
    Service & deliverables
    VRP Consulting consistently provides quality deliverables.
  • N/A NPS
    Willing to refer
    We don’t refer companies to others.

CRM Data Migration for Building Materials Company

"They [VRP Consulting] were professional in providing us with a project plan."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2015 - Ongoing
Project summary: 

VRP Consulting was hired to provide data migration services.

The Reviewer
 
5001-10000 employees
 
Copenhagen, Denmark
Analyst, Building Materials Company
 
Verified
The Review
Feedback summary: 

The client feels that the migration went perfectly. They appreciated the fact that VRP Consulting was professional and consistent with their communication. They would work late when things needed to be finished and were always in control of the project.

BACKGROUND

Introduce your business and what you do there.

I’m a systems analyst for a distributor of construction material. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VRP Consulting?

We had created a new system in Salesforce and migrated all the data from our old property system to the new one. We did the migration ourselves. The problem was we didn’t have any more support for our old system. 

SOLUTION

What was the scope of their involvement?

VRP Consulting migrated all the fields, principals, and functionality from the old system to the new one. We provided them with the extracts from the old system, then they did data migration on the rate Excel sheets. Initially, we booked a few days for the team who worked with the old system. They stopped working for a few days so that VRP Consulting could use the live data and move it to the new system. I was the one responsible for the data migration on our side.

How did you come to work with VRP Consulting?

I knew that they could help us since we’ve been working with them for a while. We already did some projects with VRP Consulting before, small ones. That gave us a sense of how they work and what they do. From the very beginning, I could tell they knew what they were talking about. They made me believe in their ability and we could trust that they would deliver. So far, we haven’t regretted that.

How much have you invested with VRP Consulting?

We have paid around $10,000 for their services.

What is the status of this engagement?

We started working with them in November or December of 2015. VRP Consulting still provides support for the property system they developed for us. We plan to involve them in other projects. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Everything went perfectly and we didn’t have any major issues while migrating the data. There were a few minor mistakes on our side and their side, but we corrected them all afterward. Since I was the only contact point for developers, I haven’t received any specific feedback on them.

How did VRP Consulting perform from a project management standpoint?

They [VRP Consulting] were professional in providing us with a project plan. We provided them with a task and they would send us the whole plan with deadlines for each task.  We also had follow-up calls several times a week and they provided reports before those calls. They met the deadlines we set and we didn’t have any delays. They did their job quite professionally in terms of deadlines. We felt like our project was under control.

What did you find most impressive about VRP Consulting?

The best thing I liked about the service was that they were available at any time, especially when we had the data migrations. They used to work late into the evening. They didn’t mind working overtime and staying longer in order to finish their work.  

Are there any areas VRP Consulting could improve?

We had discussions in both Russian and English, however, those in Russian were more productive. In general, we have no complaints on our collaboration. There was nothing in particular we didn’t like about them.

5.0
Overall Score Based on my experience, I have no reason not to recommend them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    If we agreed to meet at 12, then they would be there at 12.
  • 5.0 Cost
    Value / within estimates
    It’s reasonable. We knew the price at the very beginning—what it will cost us and they could fit our budget. They did it well.
  • 5.0 Quality
    Service & deliverables
    They delivered what we expected them to deliver.
  • 5.0 NPS
    Willing to refer

Salesforce Integration for Digital Agency

"They [VRP Consulting] are very professional, process oriented, and have been extremely flexible and adaptive to our needs and our processes, which has been very helpful."

See More

5.0

Quality: 
5.0
Schedule: 
4.0
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2016 - Ongoing
Project summary: 

VRP Consulting was hired to integrate Salesforce for the client.

The Reviewer
 
51-200 employees
 
Bainbridge Island, Washington
Project Lead at Digital Agency
 
Verified
The Review
Feedback summary: 

The work VRP Consulting did has received a lot of positive feedback. The client appreciated that VRP Consulting kept in touch on a consistent basis, had plenty of team members for the client to work with, and that each one of those team members was very capable.

BACKGROUND

Introduce your business and what you do there.

My company is a mobile app development and management company. We primarily do a lot of enterprise software and mobile app development right now. I’m a project lead here. My responsibility is to liaise between developers, designers, and the clients. I essentially translate the client's business requirements, specifications, and work with the design and development team to make those a reality.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VRP Consulting?

We needed a resource with expertise in Salesforce and database management, but with a focus on UX to partner with us in delivering a complex enterprise software solution.

SOLUTION

What was the scope of their involvement?

Initially, the scope was strictly on the development side – to provide consultation on Salesforce and develop the user interface and backend data management tools to store and sync data with various systems. 

However, in listening to the types of solutions and recommendations VRP Consulting brought to the table - it quickly became evident they were very experienced in managing projects with this degree of complexity, integration, and user considerations.  As a result, our scope continued to expand to leverage a wide range of skill sets they were able to lend to the project.

Ultimately, we extended our scope to include design, project management, and QA.  To me, that was the best solution because it allowed them to work through a lot of the business cases and requirements in their own internal meetings, face to face, and streamline communication back to me via a project manager. Moreover, the quality assurance team was very familiar with the project and thorough in their review and testing.  In the end, this allowed me to focus more on the client.

How did you come to work with VRP Consulting?

We are partners with Salesforce in the US. One of their teams suggested that we work with VRP Consulting.

How much have you invested with VRP Consulting?

The project was between $50,000 and $200,000.

What is the status of this engagement?

Our scope has been fully delivered and the client is currently rolling it out to users.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

On the development side, I can’t, because this hasn’t launched yet. We’re still waiting for this to be deployed into the sales team for our client to see how well it’s adopted. I think the product has definitely exceeded expectations and impressed our client. The true test will be how well it’s adopted and whether it achieves their objectives for scalability.  I am confident it will. From a design perspective, the clients’ marketing team was so pleased that they adopted many design and UI elements from our product into their company-wide style guidelines.

The team’s knowledge of Salesforce and Heroku was so extensive and so senior that even their internal team ended looking to us for a lot of guidance and support. So our scope definitely increased as a result of the level of support that they were able to give.

How did VRP Consulting perform from a project management standpoint?

They [VRP Consulting] are very professional, process oriented, and have been extremely flexible and adaptive to our needs and our processes, which has been very helpful. This type of project was new for me. I didn’t have a specific model I wanted to follow. There was a huge collaboration between our teams in terms of matching our styles, so we could deliver what my company is used to delivering to clients. I felt they were a great partner; the communication was always there. They made themselves very available both on my business hours and our client’s business hours even if it meant hopping on meetings that were at 9:00 p.m. on a Friday night. Their quality assurance team is excellent. They not only did great quality control but also brought new solutions to the table. If I had additional needs for the project manager in terms of what he was communicating or how he was organizing our weekly calls, he was very adaptive to that and very responsive. They’ve been a real pleasure to work with and I think where our styles didn’t always match, they were very accommodating to get up to speed on a process that I had and match that. We would talk at least weekly. They were very proactive in terms of trying to get things up and running, looking ahead at the timeline we had and making sure that they were going to be able to meet their commitment.

What did you find more impressive about VRP Consulting?

I would say that for me, I felt very much a part of their internal team even though there is an eight-hour time difference between us. I found it very easy to work directly with all members of their team. They do a really great job of segmenting the roles and responsibilities based on the project. We had a project manager, a designer, someone responsible for front end development, someone for backend development, and someone consulting from Salesforce side. Our account manager oversaw to make sure that at the end of the day I was happy with the results and the team’s performance.

I developed an individual relationship with everybody on the team because they were all so collaborative in working with me. I never felt like, from a project management perspective, that I was blocked from working directly with the owners of each area. That made me feel even more collaborative as a project manager myself.

Are there any areas VRP Consulting could improve?

Given the project, there was a lot of learning collectively as there always is because it’s easier to go back in hindsight. That being said, I think that we, including the client, all would’ve gone back and approached certain things differently. Based on everything we delivered to VRP Consulting, I thought they were the perfect extension of our team and the partner for especially this type of project. They did a great job in training me.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • N/A Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web & App Management Support at IT Consulting Firm

"What they [VRP Consulting] can do is incredibly impressive... They’re incredibly responsive."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. 2015 - Ongoing
Project summary: 

VRP Consulting was hired to help manage web and app development.

The Reviewer
 
11-50 employees
 
Harrow, United Kingdom
Director of Delivery at IT Consulting Firm
 
Verified
The Review
Feedback summary: 

The client feels that VRP Consulting's work is consistently high caliber. They like that VRP Consulting is able to adjust based on the client's needs and have open availability. They felt that VRP Consulting’s talent and responsiveness distinguished them.

BACKGROUND

Introduce your business and what you do there.

My company is an independent developer with platinum Salesforce authentication. In the past, we’ve used multiple organizations, but in the time I’ve been in this position, I’ve narrowed it down to VRP Consulting. I am the Director of Delivery.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VRP Consulting?

Our business is up and down in nature. VRP Consulting worked for us to help manage our web and app development.

SOLUTION

What was the scope of their involvement?

We had a mixed bag of development around Salesforce and Apttus integration.

How did you come to work with VRP Consulting?

I inherited them from my predecessor. But in the course of review between VRP Consulting and five other suppliers, it ended up that VRP Consulting was the best option. They were incredibly responsive. We told them we had a need for an additional five people. We had a call with them and they came back with a series of CVs at the same time the next day. We had people working the next week. That shows you how responsive they are.

How much have you invested with VRP Consulting?

That is confidential.

What is the status of this engagement?

It is ongoing. We started around 12 - 18 months ago.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

It’s a consistently high level of work. The guys have adapted themselves to our work practices. They have been happy to help us with needed improvements.

How did VRP Consulting perform from a project management standpoint?

Their management of their own staff is good. They let us know their availability and how we can access them. We get updates from them, so I have no complaints there.

What did you find most impressive about VRP Consulting?

Their depth and breadth of talent distinguishes them. What they can do is incredibly impressive. They’re also incredibly responsive.

Are there any areas VRP Consulting could improve?

No. I’ll ask them to spread some work out over the next ten weeks. They’ll tell me it’s too simple and they’ll finish it fast. They get things done ahead of schedule. I consider them part of my team.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They actually do have the ability to schedule themselves effectively.
  • 5.0 Cost
    Value / within estimates
    They have increased their rates recently, which worries me.
  • 5.0 Quality
    Service & deliverables
    The depth and breadth of what they can do and how they manage the project and expectations is good.
  • 5.0 NPS
    Willing to refer

Salesforce Integration for Refrigeration & AC Company

"They’re very fast at responding to any queries we have."

See More

4.5

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
December 2015 - Ongoing
Project summary: 

VRP Consulting was hired to assist with integration of Salesforce, an accounting software package, and a fee-for-service solution. The team currently conducts Salesforce maintenance work and regular system updates.

The Reviewer
 
51-200 Employees
 
Ireland
Michael O'Leary
Director, Cross Refrigeration Ltd.
 
Verified
The Review
Feedback summary: 

VRP Consulting delivers excellent project management, including consistent weekly updates. Their work is improving the efficiency of the systems and overall operations. The team is professional, honest, and straightforward and responds quickly to all communication.

BACKGROUND

Introduce your business and what you do there.

Our company is a refrigeration and air conditioning contracting company. We’re the largest in our area. I am the Managing Director.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VRP Consulting?

We’ve been Salesforce users for the past two years and also use an accounting software package and a fee-for-service solution for our technicians on the field. We were doing integration work between the three systems and also doing some development work in Salesforce.

SOLUTION

What was the scope of their involvement?

Currently, we work on Salesforce maintenance work. We have 75 users of Salesforce and maybe 40 users of accounting. VRP Consulting continually has to update their systems. We draw up a list each month, and at the end of the month we give them tasks to do for the following month. At first, we had a number of projects we wanted to work on.

How did you come to work with VRP Consulting?

We searched on Facebook partners. They have done a lot of projects for Salesforce use in the States, and we found them through the Salesforce channels. Additionally, our Salesforce account manager mentioned them. We went to a couple reference sites and we found the sites were very happy with them and we found them very good to deal with, very efficient, and very professional.

How much have you invested with VRP Consulting?

Our first project was more than $10,000. Moving forward from that project, it is about $2,000 to $3,000 a month.

What is the status of this engagement?

It’s ongoing. We started nine months ago.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

No, we can’t get feedback of that nature. We’re just making ourselves more efficient.

How did VRP Consulting perform from a project management standpoint?

They did excellently. We ask for a weekly update and they never fail to provide that.

What did you find most impressive about VRP Consulting?

We’ve had no issues at all. We find them extremely professional and straight forward to deal with. They’re very fast at responding to any queries we have.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2016 - Ongoing
Project summary: 

VRP Consulting provides additional resources to a Salesforce consultancy and app provider. Projects mainly involve document revision, back-end development, and code consolidation.

The Reviewer
 
1-10 Employees
 
Dallas, Texas
Chris Oliver
Owner, Top Shelf CRM
 
Verified
The Review
Feedback summary: 

VRP Consulting's considerable technical skills and timely delivery have helped the consultancy retain, attract and satisfy a variety of clients. The team has an excellent grasp of English, writes top-notch code, and allocates their resources efficiently when working on a deadline.

BACKGROUND

Introduce your business and what you do there.

We offer Salesforce apps on the app exchange and also consulting services. Whether it is development, training, or configuration, we work on anything related to Salesforce.

I am the owner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VRP Consulting?

I had a development partner that I was trying to offload. I wanted to give all their work to VRP Consulting so I could eliminate their role in my company.

SOLUTION

What was the scope of their involvement?

They’ve been doing revisions to some of the documentation on my apps, as well as developing code for some of my clients, and rewriting and consolidating some code.

How did you come to work with VRP Consulting?

I was considering other agencies. One of the reasons why I chose them was their time zone. They’re only 7 hours ahead of the east coast. Some of the other offshore partners were 13 hours. That was too difficult to manage. I also chose them because they were flexible with some of the arrangements I needed. I was up front with them and told them my plan to offload the existing partner. We worked out an arrangement for a certain number of hours that would be used in 2016. They showed me some flexibility there. That helped me decide to go with them.

How much have you invested with VRP Consulting?

It cost $50,000.

What is the status of this engagement?

We started at the beginning of 2016. It’s ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I was having some issues in 2015 with the other partner’s code quality. That was causing issues that I had to manage. I ran the risk of losing a few clients. I proactively switched to VRP Consulting and was able to keep all those clients. That was a success in itself. I’ve added a few new clients as well, and they’ve been pretty happy. They don’t know everything behind the scenes but I’ve been able to continue those relationships as well as transition all of my existing clients in the past 6 to 8 months.

What did you find most impressive about VRP Consulting?

Sometimes with offshore companies, accents can be a problem, but I don’t have that problem. I think that’s a bonus for them. The time zone is a pretty big factor. They do good quality work. That can’t be overstated. The other companies I worked with didn’t always have the highest level of quality. I would quote a project for 10 hours and then it ended up being 20 hours, and I’d have to bite the bullet because of the quote. I don’t have those issues with VRP Consulting. They do a good job of managing. If someone goes on vacation they put in another developer.

Are there any areas VRP Consulting could improve?

With the other company, if someone went on vacation or wanted to leave the company, it became a huge production just to do an information transfer. Sometimes it wasn’t even possible. VRP Consulting does really well with that. I can’t think of any constructive criticism. Things have been going well. We have weekly meetings and that’s a huge advantage for me. I tried to get other partners to do that, but they weren’t agreeable. I’m able to solve problems quickly.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

VRP Consulting provides development resources for a Salesforce implementer. A recent project involved building an enrollment platform integrated with an external management system. 

The Reviewer
 
11-49 Employees
 
United States
CEO, Salesforce Implementation Company
 
Verified
The Review
Feedback summary: 

VRP Consulting delivers milestones well before the deadline, and users have responded enthusiastically to their solutions. The team asked insightful questions, offered cutting-edge recommendations, and granted direct access to their developers for requests and feedback.

BACKGROUND

Introduce your business and what you do there.

We're a Salesforce implementer, handling everything related to the platform. We have clients across the US, in a variety of industries. I am the CEO [Chief Executive Officer] of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VRP Consulting?

We utilize companies like VRP Consulting in order to get help on larger projects. A big client came to us, so we needed quite a few extra resources.

SOLUTION

What was the scope of their involvement?

We engaged with VRP Consulting on a few different projects. One of the notable ones was an online submission form for patients and doctors, through which they could request enrollment in a drug adherence support program. It was meant to ensure that patients were taking their drugs and that they had all the necessary support. VRP Consulting also set up an integration with an external service. This was all done within one phase, which was great.

How did you come to work with VRP Consulting?

I had received a few emails from VRP Consulting through their marketing channels. We had light email contact, and when I had a need for them, I reached out to VRP Consulting and saw what they had to offer.

How much have you invested with VRP Consulting?

The total cost of VRP Consulting's services has been in the $50,000 to $200,000 range for a few projects combined.

What is the status of this engagement?

We're still working with VRP Consulting on different projects.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

VRP Consulting has been able to consistently deliver before deadlines. We don't have any metrics at this point, given that our projects aren't measurable in this way. We've received really good feedback for our deployments. The VRP Consulting team has been awesome to work with.

Typically, with companies like VRP Consulting, we won't know what we're getting. I haven't had this issue with VRP Consulting. They think fast and are always one step ahead of things. VRP Consulting asks us really deep, good questions, sometimes even making the client consider new options.

How did VRP Consulting perform from a project management standpoint?

VRP Consulting met all the proposed timelines, so it's been good.

What did you find most impressive about VRP Consulting?

I like being able to contact our developers directly. I'm a technically-savvy person, so this ability is very helpful. VRP Consulting has kept open communication lines through Skype, so I'm satisfied.

Are there any areas VRP Consulting could improve?

I'm sure I will have something a year from now, but not at the moment.

5.0
Overall Score They've been a pleasure to work with.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They're great with deadlines.
  • 4.5 Cost
    Value / within estimates
    There's always room for improvement with cost.
  • 5.0 Quality
    Service & deliverables
    The quality has been excellent.
  • 5.0 NPS
    Willing to refer
    Very likely.