What evidence can you share that demonstrates the impact of the engagement?
We’re only implementing the product in Quebec for the first five years, and we’re budgeting for 100,000 loans in that time frame, which means about 20,000 products. After that, it will be opened to all of Canada, where we’re expecting another 100,000 loans.
How did Vooban perform from a project management standpoint?
It’s probably one of their strengths. The engineer and the project manager I worked with are worth celebrating. We mainly communicated via email, and they dealt with the given timeframe professionally.
What did you find most impressive about them?
The atmosphere they develop in is very dynamic. I didn’t spend too much time with the developers, but when I did, they challenged us and we challenged them back. It was a pleasurable way to develop the platform.
Are there any areas they could improve?
It’s not a major issue, but I believe that they should increase their knowledge of how big banks are negotiating contracts. There’s something of a cultural barrier between a bank and a technology company that they need to bridge. Vooban is bringing in a partner from an insurance company so hopefully they will improve in the next year.
Do you have any advice for potential customers?
If they are able to use the same engineer and project manager that I had the privilege to, then go ahead. Other than that, they should make sure that they know their business cycle and what they want before engaging.