A Digital Agency In San Francisco, CA
Vonnda is more than just another web agency from San Francisco. Yes, we create clever digital strategies, design attractive websites, and develop web solutions that are fast, reliable, and secure. We also build and maintain digital solutions for clients of all sizes that yield measurable growth. But that’s just a portion of what we’re all about and the most important component is you. Your business, your goals, and your aspirations are what drive us.
Understanding your goals.
We need to understand your business and your goals for our partnership to succeed. We do so by starting with a Discovery Phase, where we dive deep into your processes, wants, needs and goals. That way, we can create the best strategy to help you achieve your objectives. Most importantly, you won’t have to make a commitment until you’re confident that we’re the right team for the project.
Focusing on results.
Our partners trust us to deliver top-quality digital solutions that drive growth and boost their confidence in the scalability of their businesses. That’s exactly what we do. We take pride in the quality of our work, from strategy to execution. We dream big, we obsess over the details, and we won’t stop working until the job’s done right.
Creating locally.
When we say we’re local, we mean it. No outsourcing, third-party vendors, or code farms. All of the planning, strategizing, researching, meeting, designing, coding, bad joke-telling...you name it, it’s done in-house by our trusted team. This way, we can guarantee the quality of our digital solutions every time and we’ll be here to take your call whenever you need us.
Helping you succeed.
At the end of the day, the success of a project isn’t about the services we offer or the digital solutions we build. It’s all about helping you reach your goals and grow your business. That’s why we do what we do; when your revenue increases and your business grows, we’ll know it was a job well done.
headquarters
Focus
Portfolio
Vinya Wines, Cameron Hughes Wine, Samuel Hubbard Shoes, Trifecta Nutrition, Molekule, The CE Shop, Mbition, San Francisco Conservatory of Flowers, Kyo, OmniSight Interactive, Salus Saunas, Sazerac, New England Paralyzed Veterans of America, Mueller Chocolates, Maverick Fishing Charters, Newtrax
Salus Saunas
The Challenge.
The challenge for Salus Saunas was to create a stylish site that provides in-depth information about saunas, from the health benefits associated with sauna use to placing a sauna in your home. Salus Saunas has a wealth of knowledge about the premium traditional and infrared saunas they offer and they wanted to make it easier for customers to read through their resources and find the best sauna that suits their needs. Improving site architecture and making it easy to find relevant information would help to reduce the need for customer calls and live chats, freeing up valuable time to focus on fulfillment. Other challenges included working closely with Salus Saunas to organize their catalogue for easier management, providing a solid foundation for salussaunas.com to continue to grow, and implementing better methods to report site and user metrics.
The Solution.
We created a custom design utilizing nature tones to emphasize the healthy lifestyle customers often aspire to achieve with a sauna purchase. We revised product structures, site structures, and improved UI/UX to help guide customers along their sauna purchasing journey. We migrated Salus Saunas from BigCommerce to Magento 2 to better fit their needs in terms of control and ability to further customize the complex nature of their product structures. We also integrated Google Analytics and Google Tag Manager to properly report on customer interactions and sales. Additionally, we integrated product feeds to assist in Google Merchant Center and Facebook ads. PPC & SEM ad management were also completed, resulting in a high ROI.
Maverick Charters
The Challenge.
An attention grabbing site to separate themselves from competition.
The challenge for Maverick Charters was to create an appealing site that better showcased and provided ample information about the types of remote fishing experiences they offer. Part of the challenge was creating a site with a custom design to differentiate themselves from competitors who all seemed to use similar site-building templates. Other challenges included improving SEO, integrating FareHarbor booking software, and providing a modern but simple admin experience.
The Solution.
A custom design and effortless admin console.
We created a custom design to match Maverick Charters’ brand and unique logo. With an arsenal of high quality boating and fishing pictures provided by Maverick Charters, we created compelling graphics that draw the eye and stimulate the imagination. We also built upon WordPress CMS to create a customized admin, which allows for the custom design to easily be managed with little to no technical experience or knowledge of code.
The Results.
Customer engagement and site traffic scale rapidly.
Following the launch of their new site, organic traffic has increased exponentially and continues to improve. Additionally, within the week following the launch of the new site, conversions increased for both contact form entries and bookings, which is a result of the UI/UX changes that allow for easy navigation and absorption of information. Like the rest of our clients, we will continue to monitor and improve through data driven decisions and A/B testing. The client and their customers are ecstatic with the results and cannot wait until we launch their online merch store.
Cameron Hughes Wine
The Challange
Break the mold, but stay in compliance
Cameron Hughes Wine is acclaimed for its innovative business model and premium wines. But their website’s closed platform limited their direct-to-consumer sales potential. They needed a new site that was more engaging, more user-friendly, and more functional. But it wasn’t as easy as just building a new site — any changes to the website’s appearance, features or functionality had to comply with strict regulations governing online alcohol sales.
The Solution.
Unleashing the power of ShipCompliant + Magento
We started by redesigning the site to make it responsive, visually engaging and intuitive. But more importantly, we needed to develop a way to comply with online alcohol sale regulations. ShipCompliant is an automated, easy-to-use alcohol compliance tool. Magento is a powerful ecommerce platform. By integrating the two, we were able to build a new site that customers love and that delivers results — featuring automated fulfillment processing, wine club management, custom search and checkout, dealer locator and targeted promotional content.
The Results.
The new Cameron Hughes website is a splashing success
The new website, built on Magento Enterprise, generates high-volume sales and truly reflects the brand’s value and promise. The ShipCompliant integration makes it easy for Cameron Hughes to stay compliant with online liquor sales regulations. And the responsive site is much more user-friendly on phones and tablets. Numbers tell the whole story: 126% increase in users, 43% more page views, and a 35% jump in phone and tablet revenues.
- +35% - Mobile Revenue
- +50% - Web Sessions
- +55% - Site Visitors
Molekule
The Challenge.
Creating an exceptional customer experience for an innovative brand.
The challenge for Molekule was twofold; to migrate their website to Magento without impacting sales or losing data and improve the shopping and filter subscription experience. It was particularly important for Molekule to have a customer-centric site; one that makes it easy and intuitive for customers to learn about products, shop for air purifiers, and manage their subscriptions.
The Solution.
Custom web development for a one-of-a-kind site.
We built several custom features within Magento to provided meet their goals. These included a powerful subscription engine with APIs for users to manage their devices and filter shipments, a custom cart connector that allows users to add products from their static site, an SSO integration with AWS Cognito that allows users to log in to the mobile and web portal with ease, and custom integration with Tealium for robust analytics that allows Molekule to learn about and better serve their users.
The Results.
Successful migration from Shopify to Magento. A robust site that boosts retention.
The migration from Shopify to Magento was seamless, with minimal downtime. The improved performance and customer experience on the new e-commerce store better reflect Molekule’s high-tech brand and has already increased customer subscription retention. We’re also providing Molekule with ongoing Magento support and maintenance to ensure that their e-commerce store continues delivering a high-performance, user-friendly experience.
Samuel Hubbard Shoes
The Challenge.
Migrate and optimize a website without interrupting the customer experience.
While the primary goal was migrating the website — including all customer data, product information, and order histories — from Magento 1 Open Source to Magento 2 Commerce Cloud (Enterprise), Samuel Hubbard Shoe Co. and Vonnda identified the opportunities to make the site more robust, easier to use, and more tailored to their customers. We found ways to efficiently and seamlessly migrate the website — all while building custom integrations and extensions to better suit Samuel Hubbard’s and their customer’s needs.
The Solution.
Custom solutions for unparalleled customer experience.
Once we had that migration plan in place, we looked for ways to improve the customer experience, site performance, and back-end capabilities.
The Results.
A better experience for customers. A more robust website for Samuel Hubbard Shoes.
The custom Magento development and streamlined design create a better web experience for Samuel Hubbard Shoes customers and employees alike. The successful migration from Magento 1 to Magento 2 gives Samuel Hubbard Shoes an easier-to-use, faster ecommerce experience along with more robust and flexible merchandise management.
- 5,885 - Products Migrated
- 52,727 - Customers Migrated
- 244,931 - Orders Migrated
Close Pegase
Clos Pegase is a luxury estate winery located in Napa Valley, California, established in 1983. The estate was designed through the San Francisco Museum of Modern Art (SFMoMA) by Michael Graves. The vineyard includes a tasting room, wine caverns, private residence, vineyards, and views of Mount Saint Helena, located just outside of Calistoga.
Their business revolves mostly around the tasting rooms and private tours of the winemaking facilities, but also online sales of specialty wines and reservations for tastings.
They wanted to keep the main focus on visiting the estate but also feature their hand-crafted wines to increase their online sales and promote the brand.
The look and feel of the website needed to reflect the brand history as a luxury wine destination, but also appeal to the younger visitors who have become a sought after demographic in Napa Valley.
Reviews
the project
Magento Web Dev & Design for Personal Styling Services Co
“The customer service I’ve gotten along the way has been top-notch.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the founder of Style for Substance, a small company providing a platform for personal styling services.
What challenge were you trying to address with Vonnda?
I was looking for a skilled web developer to fix the ongoing problems I had with my website.
What was the scope of their involvement?
Vonnda has helped me improve my Magento website. Their work has been mostly focused on web development. Still, we’ve also discussed some excellent ideas they’ve brought to the table to improve its ease of use and appearance, which they’ve implemented on the site using pre-built designs.
What is the team composition?
I’ve worked mainly with Mark (Strategist & Founder).
How did you come to work with Vonnda?
I found Vonnda on Clutch.
How much have you invested with them?
I’ve spent around $25,000.
What is the status of this engagement?
We started working together around November 2021, and our engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
I wanted to leave this review because Vonnda’s involvement has been very helpful to me. Before working with them, I wasn’t able to market my services because my site didn’t work. Now, I have an active business, and my site is better because of them; they’ve made fundamental improvements to it.
How did Vonnda perform from a project management standpoint?
I’ve been impressed by how Vonnda has managed my project. Mark has shown great dedication and brought great ideas to the table, and he has been amazingly willing to work around my budget. They’ve felt like a partner instead of a vendor. We communicate via email and have video calls occasionally.
What did you find most impressive about them?
I’ve been very impressed by Vonnda’s expertise. Before working with them, I worked with two other highly rated and expensive developers, and neither could get my site up and running. Vonnda, on the other hand, has been able to fix a very messy and complex code in a very timely manner and within my budget. Additionally, the customer service I’ve gotten along the way has been top-notch.
Are there any areas they could improve?
No, I don’t think this has been the case.
Do you have any advice for potential customers?
I highly recommend working with Vonnda — it has been a wonderful experience. They have a very diverse team, and they’re very good at what they do.
the project
Web Development for Food Company
“Now that we’ve been able to test their solution, we can say that Vonnda knocked it out of the park.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the director of engineering for a direct-to-consumer food company.
What challenge were you trying to address with Vonnda?
Vonnda is helping us move from our existing e-commerce platform to a new Magento platform. They worked on the backend to set the platform up for our specific business needs.
What was the scope of their involvement?
We created a statement of work and listed a series of activities we needed them to perform. They worked with us to gather core requirements and learn about our system. Then they implemented the core business logic on the backend. That included how we handle subscriptions, credit card processing, user account subscriptions, and B2B business cases. We’re still collaborating with them to verify all of their work.
What is the team composition?
We worked directly with three people: Mark (CEO), the project manager, and their main technical lead. Then they communicated what we needed to the rest of the team.
How did you come to work with Vonnda?
Magento gave us a few recommendations. We interviewed a bunch of Magento partners, but Vonnda won the bid because they instilled our confidence in them. They also offered reasonable prices. We received a wide range of quotes, and Vonnda’s prices were in the middle.
How much have you invested with them?
I can’t share the project cost, but we pay them a percentage of the contract at various stages of the project.
What is the status of this engagement?
We started working with them in June 2020 and the partnership is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We have some really complex business logic in our core systems, but Vonnda has delivered what we need. Now that we’ve been able to test their solution, we can say that Vonnda knocked it out of the park. They delivered high-quality work with almost no issues. We will likely engage with them on a second contract.
How did Vonnda perform from a project management standpoint?
It was a really good partnership. Even though we’re not working in the same space, or even in the same city, we felt pretty connected.
We used Slack and Jira to stay on the same page. So as their developers began to work, we were able to review the stories. By sharing their Jira instances with our team, we could watch their progress, ask questions, and ensure an effective workflow. It also helped us gain confidence that they were delivering requirements to our specifications.
We have some verification left to do on our statement of work, but Vonnda is still available to help us. We meet with them on a weekly basis to check in with them.
They’ve been really good about sticking to the timelines. They only ever missed deadlines when we change our requirements.
What did you find most impressive about them?
They delivered what we wanted within the timelines that we needed. They’ve provided excellent customer service, are always available, and are easy to get ahold of.
Are there any areas they could improve?
I’m struggling to come up with constructive feedback at the moment.
Do you have any advice for potential customers?
I’d tell anybody looking to work with an outside vendor to make sure they have their requirements well-defined and the internal resources needed to support the project. If you’re building a partnership, you need to realize it’s two-sided and you need to be involved as well.
the project
Magento Website Redesign for Seeds & Supplies Retailer
"Their problem-solving skills always strike me."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m a co-owner and the CEO of SproutPeople. We’re a small business that sells seeds and supplies for growing crops at home.
We established a website in 1996 to share our knowledge as professional growers. At that point, we’d only been active for three years. However, we’d grown and felt that we had the knowledge to share. We’ve continued that as the internet has grown.
What challenge were you trying to address with Vonnda?
I managed the website for 12 years but it was difficult to keep up with the technology and perform in my role. A local web design company upgraded our shopping cart and introduced us to Magento, but they weren’t a long-term partner. We needed an agency to support our site on an ongoing basis.
What was the scope of their involvement?
Vonnda redesigned our enormous website, which required a lot of work. The agency that moved us to Magento left a mess, so the Vonnda team had to clean up our site.
Their team rebuilt our site, which housed 400 pages of information. They stuck with Magento but changed the entire system to be more workable. Their team also developed visual plug-ins for Magento and made a much friendlier interface.
Their team organized our site’s data including text and pictures. Their team redesigned pages that required lots of scrolling. Vonnda cleaned up the pages using tabs, which made the site less daunting to visit.
Their team also moved our email to a new server and continues to manage our SEO efforts. Vonnda implemented Google Analytics, which their team monitors. They also continue to build out the website.
What is the team composition?
We’ve worked with Mark (CEO) and Collin (Linux System Administrator). We also worked with Mark’s partner at the time on our SEO efforts.
How did you come to work with Vonnda?
I searched online for Magento companies and looked through directories. I thought it was important to meet in-person if necessary, so I was particularly interested in working with a local agency. I called Vonnda and talked with Mark for probably an hour.
How much have you invested with them?
We’ve spent around $30,000 so far. Our business shrunk for a while. Mark took it upon himself to help us and didn’t charge us for certain work because he wanted us to succeed. That meant the world to us. We stabilized prior to the pandemic and started paying Vonnda a retainer. We prefer to pay because we get better service that way.
What is the status of this engagement?
We started working with Vonnda in 2013, and our engagement’s ongoing
What evidence can you share that demonstrates the impact of the engagement?
They put a significant amount of effort into helping us even though we had little technology behind us. Their team turned our site into a modern and clean platform, which was an incredible undertaking. They’re our only tech partner, so their team takes on many projects.
How did Vonnda perform from a project management standpoint?
Vonnda uses Google Docs and other sharing tools. They keep us up to date on their efforts. We’re small, so we have to wait for projects more than we want to.
We can contact Mark at any time. On occasion, he’s helped us at midnight. He’ll spin up the computer and start spewing ideas. Before we know it, he’s taken care of the problem.
What did you find most impressive about them?
Their problem-solving skills always strike me. In addition to redesigning our website, Vonnda has handled all of the crises that have come up such as breaks or hacks. Their team communicates the problems clearly and solves the problems quickly, which has been huge. It's been key to our relationship that they’ve prioritized our business over their income and don’t care what time it is when helping us.
Are there any areas they could improve?
Over the last 12 months, they’ve become more accessible and communicative.
Do you have any advice for future clients of theirs?
I don’t think there’s any way to get better service than what they offer. I don’t think I could actually give advice without context. Vonnda cares about our business. They’ve done more for us than they’ve been compensated for financially.
the project
Magento Migration & Dev for Shoe Company
"I appreciate their communication and personal touch."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the director of e-commerce for Samuel Hubbard Shoe Co.
What challenge were you trying to address with Vonnda?
Vonnda was employed by our company as our main development team.
What was the scope of their involvement?
Vonnda helps with writing code for our B2C website. Their team maintains and develops the site. They provide frontend design services as well as manage frontend and backend development.
Their team also completely re-platformed our website from Magento 1 to Magento 2. Before we transitioned, their team did our server architecture too.
What is the team composition?
I work with an account manager and two developers. I’ve also worked with Mark (Founder & CEO) on development projects.
How did you come to work with Vonnda?
Vonnda was hired by our company about 4–5 months before I came on board. My CEO wanted a local, smaller sized firm.
How much have you invested with them?
We spend anywhere between $15,000–$40,000 a month. When we switched to Magento 2, we spent about $250,000 over the course of a couple of months.
What is the status of this engagement?
We started working with them around November 2017 and the partnership’s ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We’re satisfied with their work. Magento 2 was a new platform for both of our teams. We were happy with their documentation as well as the speed at which they got the project done. Their efficiency is in part due to the fact that they know our business so well.
How did Vonnda perform from a project management standpoint?
We meet weekly depending on the project. Their project management’s good. We have a project manager from their team who manages their development schedule.
I don’t have to get into the details of sprints, which is nice. While I can access JIRA, our project manager creates reports in Google Sheets where we keep track of the project. It’s easier to navigate when I’m not concerned about the level of detail that goes into each ticket.
Their team’s really responsive, and that’s a big deal to me. We have a small e-commerce department, so they’re our developers basically.
What did you find most impressive about them?
Their communication’s one of their best qualities. If I have an emergency, I can get a hold of their team at any time of the day. I appreciate their communication and personal touch.
They’re really great people, so I like working with them. It feels like more than a business partnership. At this point, their team feels like co-workers. I’ve been happy with them over the 2.5 years, which is great because I didn’t choose them.
Are there any areas they could improve?
It's not a problem but it's important to be aware that a small boutique firm will have competing priorities from other clients. You have to plan well to make sure that your development’s done in a timely manner. They’re not a company that has 100 developers working on a project.
Do you have any advice for potential customers?
Know that you’re partnering with a smaller firm, not a company that enlists hundreds of resources. You get higher quality work because of that. I’ve worked with the same developers for two years. You also solve problems faster when people know the code in and out.
the project
Website Design & Development for Fishing Company
"Everything from start to finish was impressive."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
We are a family owned and operated charter fishing company based out of Homer, Alaska.
For what projects/services did your company hire Vonnda?
Our website was originally done by ourselves, and we have no experience or knowledge of website design, SEO, etc. We hired Vonnda to revamp our website, build out a webshop and optimize our site for ranking.
How did you select this vendor and what were the deciding factors?
We know the owner and have seen his work over the years. We know how much time, energy and effort he puts in for his clients. We knew when we were ready to overhaul our website they were the only option for us.
Describe the project in detail and walk through the stages of the project.
We met via zoom several times during the planning process and we were given multiple different design options until we found one that suited our preferences and was user friendly. Our client base tends to be middle aged and older so streamlined and simple was a big part of the design.
How many resources from the vendor's team worked with you, and what were their positions?
We also dealt directly with the owner and his design team.
Can you share any outcomes from the project that demonstrate progress or success?
The design of the site is amazing, we’re very happy with how things turned out. We regularly receive compliments from customers and other local businesses on it. It’s easy to book our trips and the streamlined look makes it easier for our older clientele. Our call volume increased and our online visibility has gone up.
How effective was the workflow between your team and theirs?
Always easy to reach out and get help, answers, and quick fixes.
What did you find most impressive or unique about this company?
The level and depth of knowledge of how the behind the scenes of website ranking, seo and layout to equal higher ranking was phenomenal. All the computer technology stuff is way out of our league so everything from start to finish was impressive and they made it look easy and were always quick.
Are there any areas for improvement or something they could have done differently?
Fine tuning the webshop took a little longer than expected but figuring out shipping out of Alaska to be cost effective is difficult and takes time, so they worked as hard as they could to get it done and in the end it’s all looking and working great.
the project
Web Design for Digital Marketing Agency
"They articulate design visions and execute them, setting this agency apart from other groups we've worked with."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am Principle and Creative Director for OmnSight Interactive. We provide professional consultation and the production of interactive 360 Virtual Tours, 3D Rendering and Animations.
For what projects/services did your company hire Vonnda, and what were your goals?
Most recently we engaged the team at Vonnda to redesign our website. Whereas functionally and operationally the site was fine, we felt the design was a little stale and we were in search for a strategic refresh.
How did you select this vendor and what were the deciding factors?
OmniSight has been a Vonnda client for over 13+ years. We've entrusted them with our website management, server hosting and reporting over the years. Therefore they were a natural choice for us to continue in this role.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
We were provided a detailed SOW and a call to discuss. We made some adjustments based on a few email strategy sessions and then we were off and running for the project. Website develop requires a series of stages and thresholds which were met successfully and timely on all fronts.
How many people from the vendor's team worked with you, and what were their positions?
We directly worked with 3 team Vonnda members. One project lead with two support individuals focusing on specific tasks of design and implementation.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Ours was an interesting project since we did not require a full re-branding, but rather a creative refresh. We were very happy with Vonnda's ability to retain the parts of our site's design/functionality that were working while blending in modern design and best practices that the site was lacking due to it's age.
Describe their project management style, including communication tools and timeliness.
Vonnda was always responsive to our questions and needs, either by phone or web meetings when needed. Mark and his team are very client focused.
What did you find most impressive or unique about this company?
They articulate design visions and execute them, setting this agency apart from other groups we've worked with.
Are there any areas for improvement or something they could have done differently?
Honestly no...I cannot think of any.
the project
Web Design & Development for Autism Healthcare Firm
"They are very easy to work with, they identify good solutions and present alternatives when requested."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am the Director of Marketing for Kyo, a provider of ABA therapy for children with autism.
For what projects/services did your company hire Vonnda?
We have been using Vonnda for years for website design and development. The biggest project we've worked on with Vonnda thus far was a complete rebrand/rebuild of our website, when we were completely changing our company name and brand. While Vonnda does have design capabilities as well, we did our design in-house and they built the website for us in Wordpress. They built it so that we could easily edit and build our own pages in the future. We work with Vonnda on an ongoing basis for website maintenance, new pages, etc.
How did you select this vendor?
My company was already working with them when I joined.
Describe the project in detail and walk through the stages of the project.
Complete rebuild of our company website - started out with scoping it out, agreeing upon a direction and signing a contract for the specific rebrand project, then working with them to review as the built each new page. The website initially had around 20-25 pages.
How many resources from the vendor's team worked with you, and what were their positions?
I'm not 100% sure, but we work closely with our account representative who handles project management, and the company founder. Our account rep handles communication with their developers, but we have spoken from them as well from time to time.
Can you share any outcomes from the project that demonstrate progress or success?
The website can be found at kyocare.com and it was received with very positive feedback, from the company's leadership, to the board of directors, to professionals in our field, to our clients.
How effective was the workflow between your team and theirs?
Very effective. They are responsive and clear in their communication.
What did you find most impressive or unique about this company?
They are very easy to work with, they identify good solutions and present alternatives when requested. These include decreasing the scope or level of effort.
Are there any areas for improvement or something they could have done differently?
Their work is great and I wouldn't identify anything they could have done differently!
the project
Web Dev for Conservatory
"They are passionate about the quality of their work and we can tell they care about keeping their clients happy."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am the Director of Marketing and Communications at the Conservatory of Flowers in Golden Gate Park. The Conservatory of Flowers is home to nearly 2,000 rare and unusual tropical plants. It is a national landmark.
For what projects/services did your company hire Vonnda, and what were your goals?
Vonnda currently maintains and supports us on our website development. Our website is a hub of information for locals and tourists. It is also the biggest purchasing point of contact for many of our programs so it was really important for us to work with a partner that has experience in commerce, speed, and design.
How did you select Vonnda and what were the deciding factors?
When I spoke with Vonnda, I could tell that the team instantly understood our pain points and challenges. They take a partnership approach and help set up their clients for success. Many of their clients are much larger with complex backends so I felt we would be in good hands with Vonnda.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
I received a statement of work which includes the number of hours we are allotted. Vonnda is very flexible and willing to reallocate hours if they're not spent within a quarter. For a nonprofit of our size, this is greatly appreciated and helps out on quieter months.
How many people from the vendor's team worked with you, and what were their positions?
A project manager is our main point of contact and our day-to-day support. When a request gets technical or requires more investigation a developer or engineer is brought in. This helps so that simpler requests can be handled quickly.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Our page speed has doubled. Refreshed pages are easier to digest and we are seeing more users spend time on the site. Lastly, working with the Vonnda team is a pleasure. They work extremely efficiently!
Describe their project management style, including communication tools and timelines.
I have a weekly check-in with the project manager. Most of our communications are over email and sometimes Slack.
What did you find most impressive or unique about this company?
They are passionate about the quality of their work and we can tell they care about keeping their clients happy.
the project
Magento 2 Upgrade for Local Confectionary Company
"They made changes that we would have never thought of doing on our own."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am the President of of a manufacturing retail confectionery company.
For what projects/services did your company hire Vonnda, and what were your goals?
When the pandemic hit we needed to pivot from our walk in retail business to contactless curbside pickup and ecommerce. We had professionally designed website but needed fast and nimble action in order to navigate the new normal we found ourselves in.
How did you select Vonnda and what were the deciding factors?
After going through a few rounds of website modifications with my prefered graphic design firm, and the lack of responsive support from the website builder our website was built on we knew it was time to seek out a next level firm.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
We had an initial meeting with Mark. Mark took a deep dive in to our ecommerce business . He came up a with a plan and sent over a SOW and NDA . Mark was able to use a lot of the images on the existing site and began building our our new site on the Magento2 platform
How many people from the vendor's team worked with you, and what were their positions?
I worked directly with Mark,
Can you share any measurable outcomes of the project or general feedback about the deliverables?
After launching our site, we immediately saw an increase in registered customers, contactless curbside pickup sales and overall increase in traffic. Our business is seasonal in nature and we went with Vonnda during our slow season in anticipation of a busy fall and winter
Describe their project management style, including communication tools and timelines.
We had daily communication with Mark during the build out and launch. Mark responded in a very timely manner to any question or concerns we had, set up zoom meetings to explain how he fixed any issue that arose as we got used to the new platform
What did you find most impressive or unique about this company?
The experience Vonnda has in building e-commerce sites actually blew my mind. They made changes that we would have never thought of doing on our own.
Are there any areas for improvement?
None, from start to finish i was impressed with Vonnda.
Taking over a complicated and unfunctional code developed by a third party, Vonnda has been able to fix the bugs on the client’s site, providing them with a functional and ready-to-market platform. The team is helpful, knowledgeable, and timely, acting as a true partner for the client.