What evidence can you share that demonstrates the impact of the engagement?
We’re satisfied with their work. Magento 2 was a new platform for both of our teams. We were happy with their documentation as well as the speed at which they got the project done. Their efficiency is in part due to the fact that they know our business so well.
How did Vonnda perform from a project management standpoint?
We meet weekly depending on the project. Their project management’s good. We have a project manager from their team who manages their development schedule.
I don’t have to get into the details of sprints, which is nice. While I can access JIRA, our project manager creates reports in Google Sheets where we keep track of the project. It’s easier to navigate when I’m not concerned about the level of detail that goes into each ticket.
Their team’s really responsive, and that’s a big deal to me. We have a small e-commerce department, so they’re our developers basically.
What did you find most impressive about them?
Their communication’s one of their best qualities. If I have an emergency, I can get a hold of their team at any time of the day. I appreciate their communication and personal touch.
They’re really great people, so I like working with them. It feels like more than a business partnership. At this point, their team feels like co-workers. I’ve been happy with them over the 2.5 years, which is great because I didn’t choose them.
Are there any areas they could improve?
It's not a problem but it's important to be aware that a small boutique firm will have competing priorities from other clients. You have to plan well to make sure that your development’s done in a timely manner. They’re not a company that has 100 developers working on a project.
Do you have any advice for potential customers?
Know that you’re partnering with a smaller firm, not a company that enlists hundreds of resources. You get higher quality work because of that. I’ve worked with the same developers for two years. You also solve problems faster when people know the code in and out.