Volume Nine

BACKGROUND

Introduce your business and what you do there.

I’m the director of marketing for La Loma Restaurants, a Mexican food restaurant.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Volume Nine?

We needed help with our Google visibility, ad placements, AI recommendation manipulation, and SEO. We had dominated branded searches but weren’t visible on brandless searches for Mexican food. We needed help reaching a larger audience for each location we operate.

SOLUTION

What was the scope of their involvement?

Volume Nine has been incredibly hands-on throughout all of our needs. They’ve worked on website content, managed ad campaigns, and handled technical SEO.

What is the team composition?

We’ve worked with 2–5 teammates from Volume Nine.

How did you come to work with Volume Nine?

We found them through an online search. They had high ratings, their pricing fit our budget, their company values aligned with ours, and they were knowledgeable and hands-on.

How much have you invested with them?

We’ve spent less than $10,000.

What is the status of this engagement?

We started working with them in September 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Volume Nine has been successful in all our goals so far. They’ve been able to link direct revenue from private events, catering, reservations, and online order bookings. We have a massive ROI at this time. Moreover, they provide a very organized tracking sheet.

How did Volume Nine perform from a project management standpoint?

They deliver everything on time, if not early. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Volume Nine’s in-depth knowledge is impressive. They don’t operate the “bait and switch” sales tactic like most third-party companies do. I’ve been working with a fantastic team since day one and am so grateful for their help.

Are there any areas they could improve?

No, they’re a dream come true.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Core 4x4, an automotive company. We manufacture and sell aftermarket Jeep and truck suspension parts.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Volume Nine to accomplish for your business?

We hired Volume Nine to help us restructure our Google Ads account and build out our Meta Ads platform. We also needed help automating our social media posting and aligning our branding with our brand guidelines.

SOLUTION

What was the scope of their involvement?

Volume Nine took over our Google Ads account and rebuilt it from the ground up. They restructured our search ads, segmented our Performance Max (PMax) campaigns, and fully implemented our product feed in the Google Merchant Center, which we had been trying to get right for a while.

Volume Nine also built our Meta Ads presence from scratch, focusing on retargeting and catalog ads first and then moving us into prospecting. On top of the paid ads, they handled our social media posting, creating 4–8 posts a month across Facebook and Instagram. They also did light video editing from footage we already had.

Additionally, Volume Nine helped us tighten up our brand guidelines to ensure consistency. We had weekly reporting and a standing strategy call the whole time. Liza was our day-to-day contact, and she never missed a week.

We kept a few things in-house. Our YouTube channel and the boosting behind it are run internally by our team. We also handle our own product photography and the bulk of our content creation. Email marketing and SEO also stayed on our side. This was all by design; we scoped the engagement around paid media and social media specifically so Volume Nine could go deep on those areas instead of spreading thin across everything.

Volume Nine was upfront from the start about what was in scope and what wasn't. There were no surprise upsells or scope creep, which I appreciated.

What is the team composition?

We worked with 2–5 teammates from Volume Nine.

How did you come to work with Volume Nine?

We found them through a referral. We chose them because our company values aligned.

What is the status of this engagement?

We worked together from February to July 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The Meta retargeting campaign Volume Nine built was the standout. That channel basically didn't exist for us before they came in, and it became one of our strongest performers. Our branded search ads also got noticeably more efficient once Volume Nine restructured the account and got everything running properly.

Getting the product feed fully implemented in the Google Merchant Center was a big unlock for us. Our spring promotion was our best of the year. On the operational side, we went from inconsistent social media posting to a steady cadence with reporting every single week, so I always knew exactly where things stood.

How did Volume Nine perform from a project management standpoint?

Volume Nine's project management was solid. Liza was the most consistent part of the whole project. She gave us a weekly recap every Tuesday without fail, sent agendas ahead of calls, and followed up on action items instead of letting them drop. Natalie and Troy came in on the strategy side when we needed to go deeper on something, and they were both accessible.

Regarding timing, most of the deliverables landed when Volume Nine said they would. The bigger builds, like the PMax restructure and the campaign build-outs, rolled out over a few weeks rather than all at once. This was intentional; they didn't want to gut campaigns that were producing results while the new structure came online, and I agreed with that call. Nothing ever went dark on me. If something slipped, I knew about it before I had to ask, which is more than I could say for most vendors.

What did you find most impressive about them?

Two things stood out. First, Volume Nine didn't oversell. Early on, Natalie told me that our Meta retargeting numbers were the best we'd ever seen on that channel and to expect them to come down as we scaled. Most agencies don't do that; they let you fall in love with an early number and then explain it away later. Natalie set the expectation upfront, so nothing was a surprise. The same happened with attribution; they were honest about what the data could and couldn't tell us instead of dressing it up.

Second, our values fit. That's why I picked them over the other options I looked at. Volume Nine didn't treat us like an account to manage; they took the time to understand our brand and the space we're in, which matters in the aftermarket industry, where the customer knows more than the marketer usually does. Natalie, in particular, was straight with me every time, including when the answer wasn't what I wanted to hear.

Are there any areas they could improve?

Nothing major. If I'm nitpicking, the first few weeks were slower than I wanted. Some of that was due to access and permissions on our end, and some of it was just the ramp-up. I would have also liked a firmer baseline locked in at the start, so we had a cleaner before-and-after comparison. We ended up building a lot of that measurement picture as we went, rather than having it nailed down on day one.

BACKGROUND

Introduce your business and what you do there.

I’m the digital sales and marketing manager for Eco-Products, a manufacturing company. We create environmentally friendly food service packaging using renewable resources and post-consumer recycled content, aiming to reduce the environmental impact of disposable packaging.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Volume Nine to accomplish for your digital sales and marketing?

We hired Volume Nine for content optimization, GEO and SEO optimization, and site CVR optimization.

SOLUTION

What was the scope of their involvement?

Volume Nine has reviewed and optimized our site content to better support product discovery, customer education, and conversion. This work includes recommendations for product pages, category pages, landing pages, metadata, headlines, copy, imagery, and calls to action to ensure content is clear, useful, and aligned with customer intent.
Volume Nine has also improved our organic visibility across traditional search engines and emerging generative search experiences. This includes keyword and query analysis, technical SEO recommendations, metadata optimization, structured content improvements, internal linking guidance, schema opportunities, and content updates designed to increase discoverability in both search results and AI-generated answers.
Moreover, Volume Nine has identified and recommended improvements to areas of our website that may have limited conversion. This includes reviewing user journeys, landing page performance, navigation, product detail pages, cart flow, calls to action, trust signals, and friction points. Their recommendations focus on improving the path from traffic to purchase, quote request, lead capture, or other defined conversion goals.

What is the team composition?

We work with 2–5 teammates from Volume Nine.

How did you come to work with Volume Nine?

We found them through a referral. We chose them over other options because they had high ratings, were close to our geographic location, had pricing that fit our budget, had a great culture fit, offered good value for the cost, and had company values that aligned with ours.

How much have you invested with them?

We’ve spent an amount that we prefer to keep confidential.

What is the status of this engagement?

We started working with them in January 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Volume Nine’s work has resulted in a revenue increase, a website traffic increase, and an increase in the number of content pieces created.

How did Volume Nine perform from a project management standpoint?

They deliver on time and are very timely. We communicate via virtual meetings and email or messaging apps.

What did you find most impressive about them?

They’re highly engaged and customized to our business.

Are there any areas they could improve?

There’s nothing they need to improve.

BACKGROUND

Please describe your company and position.

 I am the Marketing Senior Supervisor of a manufacturing company 

Describe what your company does in a single sentence.

My company designs and manufactures integrated cooking, mixing, and automation systems for food processors to help them scale efficiently, minimize waste, and maximize consistency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Volume Nine to accomplish?

• Google Ads revamp
• Training for team on Google Ads maintenance

SOLUTION

How did you find Volume Nine?

Networking event

Why did you select Volume Nine over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Volume Nine were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Volume 9 supported is with a Google Account rebuild to ensure that it was set up to align with our goals and business priorities.  Included review and update to account settings and conversion tracking, new campaign builds, updated ad copy, creation of looker report dashboard, trainings, development of an optimization checklist, and email support throughout the contract work.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Rebuild of Google Ad campaigns

Training sessions

Creation of optimization checklist for continued maintenance

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was very supportive, providing deliverables on time, offering training beyond the scope outlined to support the team assigned to the project, and was thorough in their explainations to ensure long term success after hand off.  They were clear in their needs, using shared Google Docs and virtual meetings to ensure we were aligned in order to meet the targets of our project together.

What was your primary form of communication with Volume Nine?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

This company went above and beyond to ensure that the team assigned to the project had a mastery of the work upon completion.  They had a familiarity of our brand which made it easier to jump in to our project work together.  

Are there any areas for improvement or something Volume Nine could have done differently?

none to note - I would use them again in the future for future projects!

BACKGROUND

Please describe your company and position.

I am the CEO of Saasinct

Describe what your company does in a single sentence.

We are a Salesforce implementation partner delivering to financial services companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Volume Nine to accomplish?

• Create a social media presence on LinkedIn

SOLUTION

How did you find Volume Nine?

Referral

Why did you select Volume Nine over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Volume Nine were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• CONSULTING / TRAINING:
  • Onboarding (tools, access, etc.)
  • Initial Looker studio report developed
  • Events: Walk through events & goals for each
  • Event strategy to maximize each of these opportunities
  • Events: Dig into AE’s a bit more
  • 5-10 ideas to test to get better impact from A.E.’s
  • Content Strategy - What kinds of topics/content is our audience more interested in? What competitive content is something we could mimic?
  • Content strategy with 10-15 topics, paired with keywords.
  • Content Optimization - How to optimize content
  • Review an attempt to optimize content after the training & provide additional feedback and insights
• LINKEDIN MANAGEMENT:
  • LinkedIn Content Strategy
  • Audit
  • Competitive Analysis
  • Content & Tone Reccomendations
  • Initial Content Calendar
  • Content delivered for approval
  • Goal ~ 8 posts per month
  • Boosting Management
  • Weekly Engagement
  • Reporting & Insights

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• CONTENT CALENDAR:
  • Account Based Marketing Strategy
  • Overcame hurdles with marketing to AEs
  • Initial new website launch with google analytics
• LINKEDIN:
  • Engagment Rate
  • Impressions
  • Followers

We poured the foundation for growth. Now we have a running machine that can be fine tuned over time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were super flexible and always delivered on time.

What was your primary form of communication with Volume Nine?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The engagement from the CEO to consult us on strategy for the company.

Are there any areas for improvement or something Volume Nine could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the President and CEO of Whitcomb, Selinksy, PC

Describe what your company does in a single sentence.

We are a Veteran centric litigation law firm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Volume Nine to accomplish?

• Improve our SEO
• Increase Social Media Traffic
• Improve conversions

SOLUTION

How did you find Volume Nine?

Peer Group

Why did you select Volume Nine over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Volume Nine were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Improve website authority on Google. 
• Improve search engine optimization as measured by organic placement for key searchterms in our legal space
• Raise awareness on Social Media platforms like LinkedIn, Meta, and InstaGram
• Help convert eyeballs into clients as measured by form fills, phone calls, and signed engagements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• New SEO users up 121% 
• Social Media Traffic is up 230% to the site 
• Conversions (form fills, calls, etc.) are up 409% YoY 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive to my firm's needs and always johnny on the spot with answers to my questions.

What was your primary form of communication with Volume Nine?

Virtual Meeting

What did you find most impressive or unique about this company?

Volume Nine brought a high level of technical expertise and personal attention to the project. I never felt like a cog in a wheel, even though I knew that we did not rank close to their largest clients. Most importantly, the phones are ringing and the forms are flowing.

Are there any areas for improvement or something Volume Nine could have done differently?

Can't think of any.

BACKGROUND

Please describe your company and position.

I am the President of TireSocks, Inc.

Describe what your company does in a single sentence.

We manufacture surface protection products for interior construction.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Volume Nine to accomplish?

• Reduce paid search and increase organic traffic.
• Increase ecommerce sales
• Improve social media interaction

SOLUTION

How did you find Volume Nine?

Met the owner through another organization.

Why did you select Volume Nine over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Authentic & transparent interaction company owner.

How many teammates from Volume Nine were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We brought Volume Nine on initially to do an audit (an appropriately priced and in-depth audit) of our website and SEO. We received honest feedback that our current company was doing a pretty good job. 

However, there were some areas that could be improved, and we wanted to improve our social media content and presence as well. That was something our existing vendor did not do. Our goals were to improve organic traffic, increase e-commerce sales, and establish and a execute an improved social media strategy.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved SEO numbers
• increased traffic and e-commerce sales
• improved social media response.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Volume Nine delivers everything on time. If anything, they end up waiting on us for feedback or to approve what they deliver. Response time to questions and their implementation of our feedback/changes is second to none.

What was your primary form of communication with Volume Nine?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Natalie, Gitel and team just get us! We've worked with other SEO/Digital Marketing companies and in two or three meetings, it felt like Volume Nine understood us and delivered better content and ideas than others we'd worked with for multiple years.

Are there any areas for improvement or something Volume Nine could have done differently?

I believe there is always room for improvement, but nothing about working with Volume Nine leaves anything glaringly obvious. We did have a small issue from the billing side where our autopay was mistakenly stopped, but that was resolved swiftly.

BACKGROUND

Please describe your company and position.

I am the President of SiteTuners

Describe what your company does in a single sentence.

Conversion Rate Optimization

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Volume Nine to accomplish?

• To make recommendations on how to improve our social media performance

SOLUTION

How did you find Volume Nine?

Met them at a conference

Why did you select Volume Nine over others?

• Great culture fit
• Referred to me
• Company values aligned
• The knowledge they shared in our meetings prior to engaging with them.

How many teammates from Volume Nine were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Volume 9 to perform an audit of all our social media to improve our relevancy, reach and lead flow. Our social media prior to Volume 9 was based on frequency of posts and comments. What we needed was a roadmap to follow that would yield the results we were looking for,

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Volume 9 created a strategy for us that generates measurable social media results. The strategy factored in our abilities and resources which made it easy to implement. What they created for SiteTuners was based on reality and not pie-in-the-sky best practices.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team managed the project spot on. They consistently hit their deadlines, which was reassuring. But what I appreciated the most was their approach to communication. They were patient, making sure we were on the same page every step of the way. Instead of just assigning tasks, they took the extra effort to explain the reasoning behind each decision. This not only helped us know what we were doing but also understand the bigger picture and its importance.

What was your primary form of communication with Volume Nine?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What struck me most about this company was their genuine commitment to our success. They weren’t just in it for the paycheck; they were invested in ensuring we achieved tangible, positive results. It felt like they were an extension of our team, genuinely rooting for our best outcomes, rather than just another vendor providing a service.

Are there any areas for improvement or something Volume Nine could have done differently?

They handled everything remarkably well. Even when pointing out areas where our previous methods were lacking, they approached the situation with sensitivity and understanding. It wasn't just about identifying issues; it was about offering solutions in a constructive and caring manner.

BACKGROUND

Please describe your company and position.

I am the CEO and CTO of Power Up Software Engineering

Describe what your company does in a single sentence.

We are a software engineering and consulting business.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Volume Nine to accomplish?

• SEO Audit for our Website
• Social Media Strategy

SOLUTION

How did you find Volume Nine?

Met the owner at a conference

Why did you select Volume Nine over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• Great Networking Opportunities

How many teammates from Volume Nine were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Volume 9 to help us first with our website and conducted a thorough SEO audit. They were able to give us feedback on technical SEO, our competitors, content optimization, and e.t.c. Next, they were able to set up a social media strategy for LinkedIn and Facebook. 

We are just starting out as it relates to our social media accounts, so they were able to give us feedback on how to proceed. We learned what KPIs (key performance indicators) to consider and the type of content to post for each platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

SEO Website Audit: 

• Learned at least 4 different ways to improve technical SEO.
• Helped us to better understand our competitors and improve our overall organic content.
• Recommended at least 5 different ways (i.e., additional features) to improve our Google Business profile. 
• Recommended 3 new website templates which we specifically requested. 

Social Media: 

• Recommended 5 marketing goals for social media with 2-3 key performance indicators for each goal. 
• Evaluated 3 of our competitors which gave us feedback on how we can move forward with our content. 
• Recommended for 4 different types of content buckets with several recommendations for each one. 
• Recommended other ways to become more engaged in the community to increase our brand awareness.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Volume 9 not only delivered our items on time and answered e-mails promptly, but they also took the time to understand our needs as we are still a small business.

What was your primary form of communication with Volume Nine?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We enjoyed how they presented our deliverables in a fun but informative presentation. We never felt like they were "talking" over our head. We also love the networking opportunities and regular newsletters which keeps us engaged in the community and with the company.

Are there any areas for improvement or something Volume Nine could have done differently?

None noted

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Staff of BE FORWARD

Describe what your company does in a single sentence.

BE FORWARD is the global leader in the export of used vehicles, auto parts, heavy machinery, and other automobiles.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Volume Nine to accomplish?

• Social Media Audit

SOLUTION

How did you find Volume Nine?

Online Search

Why did you select Volume Nine over others?

• Good value for cost
• Other

How many teammates from Volume Nine were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Strategic Alignment Best Practice Audit Competitive Analysis “Go Forward” Strategy

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We recently had the pleasure of working with the outstanding team at Volume Nine, so we have not implemented any strategy yet gained from their audit. But the comprehensive report we received from them was incredibly insightful, providing invaluable recommendations and strategies to enhance our social media performance. Their ability to identify our strengths and weaknesses will definitely enable us to develop a focused and effective marketing plan.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management approach of Volume Nine was exemplary throughout our engagement. Their commitment to timely delivery instilled confidence in their capabilities and allowed us to plan our activities accordingly. In terms of responsiveness, they demonstrated a commendable level of attentiveness to our needs. 

They were highly accommodating to our concerns, making us feel heard and valued as clients. Whenever we reached out with questions or requests, they responded promptly and provided comprehensive and insightful answers.

What was your primary form of communication with Volume Nine?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive and unique about Volume Nine was their exceptional level of expertise and the personalized approach they took toward our project. Their team displayed an in-depth understanding of social media dynamics and the ever-evolving landscape of various platforms. Their expertise was evident in the comprehensive social media audit they conducted, leaving no stone unturned in evaluating our online presence.

Are there any areas for improvement or something Volume Nine could have done differently?

None.