What evidence can you share that demonstrates the impact of the engagement?
It was one of our first workforce enablement apps, and Vokal did a phenomenal job helping us with it. They’re instrumental in not only creating beautiful mobile app solutions from start to finish, but they also understand the larger digital space in terms of truly delighting users in a way which truly propels our business. Vokal is a partner we go to for higher-end digital transformation work, both on the process and technology sides.
They’ve either built new products which hadn’t existed in our company or renovated old solutions which were lacking. In each case, the internal client feedback has been very good. This speaks volumes, more than metrics would. After about 6 engagements, Vokal is still being asked back.
When we look at firms to engage with for digital work, while we can turn to the big integrators, we don’t get as consistent or as high-quality workforce. There will be 1 or 2 skilled people along with some who are really learning on our dime. With Vokal, we’ve had passionate and experienced people coming to the table, which may not be a hard metric but it’s the impression we’ve had over the years.
How did Vokal perform from a project management standpoint?
They worked collaboratively with our existing business and IT teams, instead of requiring handling of the full development. Vokal integrated with the business and IT experts on the client side, meeting us halfway. At the end of the day, we needed the ability to support our solution long-term.
One of the advantages of working with a firm like Vokal is that they are flexible in their approach, and they think about the solution in terms of the capabilities they want to leave behind. Are there microservices which can be reused in our context? Are there atrophying technologies which would best be re-engineered or refreshed? They gave us different options to look at to make sure we made effective use of our technology across the enterprise. They constantly think strategically even though they act within prescribed solutions.
Our projects haven’t been on a mass scale, but the difficulty can still be substantial. We might find that a lot of the knowledge, either on the business or the IT side, for different components isn’t there. We have to have good project management and experts to come in, learn what they have to learn, and put the pieces together. For the types of projects we’ve done with Vokal on the digital side, they’re very good at delivering on time and on budget, within the customer experience we’re looking for.
What did you find most impressive about them?
The quality of the people they bring in and their comprehensive nature is impressive. Vokal has the ability to take us from the concept stage through to user and technical design, development, testing, and rollout. The strong integration and partnership capability, the skillset of their workforce, and consistently high quality make them stand out.
Are there any areas they could improve?
Not that I’ve seen.
Do you have any advice for future clients of theirs?
It’s important to engage with the team in a way that doesn’t over-define the solution, especially for undergoing a digital transformation project. Be in love with the problem you bring them, but let their expertise in human factor design and technology come to the table. Listen to those, rather than pre-deciding what you want.