Voice Contact Center, 3 Reviews, Address, Data & More

Voicebots / Contact Center / Customer Experience

OEX VCC

Leading contact center services provider

With 5 operational centers strategically located in major Polish cities, backed by 15 years of industry expertise, and comprising a team of 1700 qualified agents, we specialize in delivering multichannel and multilingual customer service solutions for nearly 100 clients across various sectors, including e-commerce, retail, health care, finance, insurance, automotive, energy, and telecommunications.

Our services encompass, among others:

Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
1,000 - 9,999
Locations
Warszawa, Poland
Year founded
Founded 2008

No have been added yet...

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 5 /5

What Clients Have Said

Voice Contact Center is noted for good value for cost, with clients highlighting budget-friendly pricing and flexibility. Specific project costs are not disclosed, but the company effectively supports various client sizes, from single employee projects to teams of over ten.

This summary is based on verified Clutch reviews.

Most Common Project Size

Confidential based on 3 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Voice Contact Center Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 5.0
Cost 5.0
Willing to Refer 5.0

Top Mentions

Review Highlights

No Significant Areas for Improvement

None of the reviews mentioned significant areas for improvement, indicating a high level of client satisfaction with the current service offerings and performance of Voice Contact Center.
Experienced and Organized Team

Clients appreciate the team's extensive experience and well-established processes, which contribute to the timely and effective delivery of services. Their project management is often described as professional and reliable.
Good Communication Practices

Voice Contact Center maintains good communication with clients through various channels, including in-person meetings, virtual meetings, emails, and messaging apps, ensuring clear and consistent updates.
Effective Customer Service Support

Clients praise Voice Contact Center for effectively supporting customer service teams, reducing response times, and handling high volumes of customer inquiries and complaints. Their services have led to measurable improvements in SLA maintenance and issue resolution.
Impressive Response Metrics

The company has achieved impressive response metrics such as maintaining SLAs, high percentages of answered calls, and quick response times for phone and email support, reflecting their efficiency and effectiveness.

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Voice Contact Center Reviews

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Call Center Services Customer Service Outsourcing
Confidential
Nov. 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"At this moment in time, there's nothing to improve."

Mar 13, 2023

Customer Service Manager, Rossmann SDP Sp.z o.o.

Anna Chmielewska

Beauty & Cosmetics
Lodz, Poland
10,001+ Employees
Online Review
Verified

Voice Contact Center provides ongoing customer service support for a beauty and cosmetics retailer. The team is responsible for answering questions about the products, solving issues, and handling complaints.

The client has been satisfied with the engagement. Voice Contact Center has maintained the service level agreement during intense customer flows. Moreover, the team has achieved a shorter average response time and a great number of closed issues. Overall, customers can expect good service.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Customer Service Manager of Rossmann SDP Sp.z o.o.

Describe what your company does in a single sentence.

Retail

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Voice Contact Center to accomplish?

Support Customer Service Team
Imoprovement of customer service response time.

SOLUTION

How did you find Voice Contact Center?

Online Search

Why did you select Voice Contact Center over others?

Close to my geographic location
Pricing fit our budget
Good value for cost
Flexibility, wide experience

How many teammates from Voice Contact Center were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Answering questions about a company’s products or services (email and phone support).
Resolving issues and handling customer complaints (email and phone support).
Categorisation and tagging of customer inguiries and complaints.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Maintenance the SLA during the period of intensive customer flow.
Shorter average response time.
Daily/monthly amount of closed issues.

What was your primary form of communication with Voice Contact Center?

In-Person Meeting
Email or Messaging App

Are there any areas for improvement or something Voice Contact Center could have done differently?

At this moment in time, there's nothing to improve.

RATINGS

5.0

Back Office Outsourcing Call Center Services
Confidential
Jan. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their team is experienced and has well-established processes."

Mar 8, 2023

Transformation Manager, Consumer Goods Business

Anonymous

Consumer Products
Poland
201-500 Employees
Online Review
Verified

Voice Contact Center provides ongoing call center services for a global consumer goods company. The team's tasks involve answering queries from customers over the phone or via email.

So far, Voice Contact Center has done a great job of meeting the client's needs. The team's ability to deliver quality services is attributed to their extensive experience and organized processes. Overall, customers can expect a reliable partner who's really good at what they do.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Transformation Manager of (a/an) Consumer products & services

Describe what your company does in a single sentence.

Scale up marketing services for markets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Voice Contact Center to accomplish?

operate consumer care line for a new product launch

SOLUTION

How did you find Voice Contact Center?

Referral

Why did you select Voice Contact Center over others?

Close to my geographic location
Good value for cost
Referred to me

What was the size of Voice Contact Center’s team?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

answering queries from consumers on the phone and email. Respond phone in less than 30 secs and emails in less than 24 hours.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Go live in time and full

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team is experienced and has well-established processes.

What was your primary form of communication with Voice Contact Center?

In-Person Meeting
Virtual Meeting
Email
Messaging App

What did you find most impressive or unique about this company?

the comprehensive levels of services

RATINGS

5.0

Call Center Services
Confidential
Nov. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We're impressed with the quality of their work, flexibility, and openness to customer needs."

Mar 8, 2023

E-Commerce Ops & Customer Care Head, Footwear Retailer

Robert Prokopowicz

Retail
Poland
5,001-10,000 Employees
Online Review
Verified

Voice Contact Center provides ongoing call center services for a footwear retailer. The team handles incoming calls and responds to emails.

Since working with Voice Contact Center, the client has managed to answer over 80% of incoming calls. The team ensures a seamless customer experience by providing updates regularly and working flexibly to accommodate sudden tasks. They're easy to work with, professional, and communicative.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Head of eCommerce Operations & Customer Care.

Describe what your company does in a single sentence.

Shoes, bags retailer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Voice Contact Center to accomplish?

call center support

SOLUTION

How did you find Voice Contact Center?

Online Search

Why did you select Voice Contact Center over others?

Close to my geographic location
Good value for cost, Other

What was the size of Voice Contact Center’s team?

>10

Describe the scope of work in detail. Please include a summary of key deliverables.

handling of the incoming calls end emails, 5 days a week support good redults: SL: 80% % of answered calls: 97% ASA: 32 sec

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

higher % of ansewered calls (60 vs 80%+)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

daily summary monthly summary every quarter online review process meeting

What was your primary form of communication with Voice Contact Center?

Email
Messaging App

What did you find most impressive or unique about this company?

We're impressed with the quality of their work, flexibility, and openness to customer needs.

RATINGS

5.0

Locations (3)

301 - 400

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Voice Contact Center

Voicebots / Contact Center / Customer Experience

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Voice Contact Center Review Insights

Overall Review Rating

Top Mentions

Review Highlights

No Significant Areas for Improvement

Experienced and Organized Team

Good Communication Practices

Effective Customer Service Support

Impressive Response Metrics

Reviews mentioning:

Voice Contact Center Reviews

Call Center Services for Beauty & Cosmetics Retailer

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Consumer Goods Business

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Support for Footwear Retailer

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Locations (3)

Voice Contact Center

Voicebots / Contact Center / Customer Experience

3 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Reviews

Voice Contact Center Review Insights

Overall Review Rating

Top Mentions

Review Highlights

No Significant Areas for Improvement

Experienced and Organized Team

Good Communication Practices

Effective Customer Service Support

Impressive Response Metrics

Reviews mentioning:

Voice Contact Center Reviews

Call Center Services for Beauty & Cosmetics Retailer

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Consumer Goods Business

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Support for Footwear Retailer

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

Location

Locations (3)

Contact