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Voicebots / Contact Center / Customer Experience

OEX VCC 

Leading contact center services provider 

With 5 operational centers strategically located in major Polish cities, backed by 15 years of industry expertise, and comprising a team of 1700 qualified agents, we specialize in delivering multichannel and multilingual customer service solutions for nearly 100 clients across various sectors, including e-commerce, retail, health care, finance, insurance, automotive, energy, and telecommunications. 

Our services encompass, among others: 

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    1,000 - 9,999
  • Locations
    Warszawa, Poland
  • Year founded
    Founded 2008

3 Locations

  • Warszawa , Poland
  • Lublin , Poland
  • Lublin , Poland
No have been added yet...

    Pricing Snapshot

    Min. project size $1,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 5 /5

    What Clients Have Said

    Voice Contact Center is noted for good value for cost, with clients highlighting budget-friendly pricing and flexibility. Specific project costs are not disclosed, but the company effectively supports various client sizes, from single employee projects to teams of over ten.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    Confidential based on 3 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Highly Rated Similar Providers

    Voice Contact Center Review Insights

    Overall Review Rating

    5.0
    • Quality 5.0
    • Schedule 5.0
    • Cost 5.0
    • Willing to Refer 5.0

    Top Mentions

    Review Highlights

    • Good Communication Practices

      Voice Contact Center maintains good communication with clients through various channels, including in-person meetings, virtual meetings, emails, and messaging apps, ensuring clear and consistent updates.

    • High Level of Flexibility

      Voice Contact Center is noted for its flexibility in meeting customer needs, accommodating sudden tasks, and providing tailored solutions. This adaptability has been crucial in maintaining high service levels.

    • Effective Customer Service Support

      Clients praise Voice Contact Center for effectively supporting customer service teams, reducing response times, and handling high volumes of customer inquiries and complaints. Their services have led to measurable improvements in SLA maintenance and issue resolution.

    • Experienced and Organized Team

      Clients appreciate the team's extensive experience and well-established processes, which contribute to the timely and effective delivery of services. Their project management is often described as professional and reliable.

    • No Significant Areas for Improvement

      None of the reviews mentioned significant areas for improvement, indicating a high level of client satisfaction with the current service offerings and performance of Voice Contact Center.

    Voice Contact Center Reviews

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    All Filters

    Call Center Services for Beauty & Cosmetics Retailer

    • Call Center Services Customer Service Outsourcing
    • Confidential
    • Nov. 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "At this moment in time, there's nothing to improve."

    Customer Service Manager, Rossmann SDP Sp.z o.o.
    Anna Chmielewska
    • Beauty & Cosmetics
    • Lodz, Poland
    • 10,001+ Employees
    • Online Review 
    • Verified

    Voice Contact Center provides ongoing customer service support for a beauty and cosmetics retailer. The team is responsible for answering questions about the products, solving issues, and handling complaints.

    Call Center Services for Consumer Goods Business

    • Back Office Outsourcing Call Center Services
    • Confidential
    • Jan. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their team is experienced and has well-established processes."

    Transformation Manager, Consumer Goods Business
    Anonymous
    • Consumer Products
    • Poland
    • 201-500 Employees
    • Online Review 
    • Verified

    Voice Contact Center provides ongoing call center services for a global consumer goods company. The team's tasks involve answering queries from customers over the phone or via email.

    Call Center Support for Footwear Retailer

    • Call Center Services
    • Confidential
    • Nov. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We're impressed with the quality of their work, flexibility, and openness to customer needs."

    E-Commerce Ops & Customer Care Head, Footwear Retailer
    Robert Prokopowicz
    • Retail
    • Poland
    • 5,001-10,000 Employees
    • Online Review 
    • Verified

    Voice Contact Center provides ongoing call center services for a footwear retailer. The team handles incoming calls and responds to emails.

    Locations (3)

    301 - 400

    Contact Voice Contact Center

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