Call Center Services for Beauty & Cosmetics Retailer
- Call Center Services Customer Service Outsourcing
- Confidential
- Nov. 2018 - Ongoing
"At this moment in time, there's nothing to improve."
- Beauty & Cosmetics
- Lodz, Poland
- 10,001+ Employees
- Online Review
- Verified
Voice Contact Center provides ongoing customer service support for a beauty and cosmetics retailer. The team is responsible for answering questions about the products, solving issues, and handling complaints.
The client has been satisfied with the engagement. Voice Contact Center has maintained the service level agreement during intense customer flows. Moreover, the team has achieved a shorter average response time and a great number of closed issues. Overall, customers can expect good service.