Describe the impact this engagement has had on your business.
We bought the code from Vog App Developers and showed it to a third-party development agency to assess its performance. They reported that the app has significant security and non-compliance issues.
Investors have put around $1 million into the app and are dissatisfied that the launched product does not meet expectations. Since we would need more funding before recommencing work on the app, we are unfortunately in a holding pattern.
How was project management handled?
Initially, Vog App Developers was accommodating and engaged. We had several in-person meetings with the CEO and the development team. My team didn’t work directly with the app developers, but they seemed to understand our vision. However, we had substantial communication issues. The project manager did not utilize any of the channels he said we would use: Trello, Slack, email, and phone. Andres was responsive when we initiated contact, but the communication was unavailing because he did not provide project updates.
Vog App Developers did not concede that there were any problems. They overpromised on delivery and timelines. My team believed that launch would occur in November 2018, but Vog App Developers was still working on pilots at that point. We don’t think they were malicious or negligent; our only concern is that we might have trouble securing our code and other materials when the contract expires.
Is there anything that the vendor did well or that you would consider a strength?
They were accommodating during the audit phase of the project, and the CEO seemed knowledgeable. They remained a viable partner through the beginning of the app rebuild project. The team delivered a wireframe that met our expectations for look and functionality.
In what specific areas can they improve?
The Vog App Developers team seemed genuine, but the CEO lacked strong leadership abilities. When issues arose, the CEO cast blame rather than making an active effort to fix them. We would have been flexible to deadline and budget changes if they had acknowledged the project’s issues sooner. Ultimately, we believe Vog App Developers grew too quickly and took on too much work.
What advice do you have for clients with similar needs to yours?
Take the time to understand the language in the agreement. Make sure the timeline is clear.