Vizergy

BACKGROUND

Please describe your company and position.

I am the CEO of Asheville Glamping

Describe what your company does in a single sentence.

Hospitality.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vizergy to accomplish?

• Connect with Synxis
• Increase conversions

SOLUTION

How did you find Vizergy?

• Online Search
• Referral

Why did you select Vizergy over others?

They said they could connect with synxis

How many teammates from Vizergy were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Two years ago, we hired Vizergy to build our website. We specifically chose them because they claimed to have expertise with a synxis connection. Vizergy listened to our requirements and promised to deliver. We paid them a significant amount of money each month, which was more than the cost of a luxury car. However, it took them almost a year to deliver a functioning website. When it was time to connect with Synxis, we discovered that Vizergy had overstated their experience. 

They were unable to offer a functioning PMS system and instead, we had to make an expensive connection with a third-party PMS. While they were able to get the Synxis reservation booking engine working on the website, it did not function properly, and they were unable to fix the issues. We had to switch to another reservation system, and Vizergy charged us another $700+ to make the new system function. When you pay Vizergy to build your website, you do not own it, and you have limited editing capability. If you want to make changes beyond a certain limit per month, you have to pay them for it, even though you could have easily made these changes yourself if you had control. 

Vizergy claimed to include SEO services in their package, but did nothing each month to improve our website's SEO. They used less than 40 of the 70 keywords per page, and some pages had no SEO tags at all. When we had a new website built by another company, they were shocked at how poorly Vizergy's site had been maintained. We gave Vizergy several chances to make things right, but they only responded with generic corporate answers, all refusing. 

They even tried to charge us $500 for the website files to rebuild the site, even though you do not own the website, and it's just a Vizergy-specific template built on their system. We paid Vizergy a significant amount over 24 months, which was a terrible business decision. I'm writing this review to warn others not to make the same mistake. Our website traffic decreased when we used Vizergy, and we saw no benefits. We're happy to say we'll have an extra $12,000 this year now that we've moved on.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Conversions and an actual connection with the synxis booking engine which did not happen

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It took almost a year to build a simple website even though it’s just a template and they could not make it function

What was your primary form of communication with Vizergy?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We do not recommend.

Are there any areas for improvement or something Vizergy could have done differently?

Be honest about their abilities.