This review was updated on September 26th, 2019, by the client. New content is below.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with VITech?
We previously worked with a different vendor to help us to develop our proprietary clinical research software along with our in-house engineers. However, we knew that our previous vendor was not the right one to help us achieve our roadmap, so we turned to VITech to help us.
They are providing software development and quality engineering services to support our product roadmap and internal team.
What was the scope of their involvement?
Our proprietary software specializes in managing patient source data for clinical trials. It also features trial management functions that support our company operations. That includes everything from managing patient source data to healthcare workflows and financial management.
From a UX/UI perspective, they briefly assigned a resource to design 1–2 screens for our app. That was a collaborative effort between their project manager and our Product Manager, working to get their designer up to speed on business goals and then iterating on mock-ups.
We went live with our MVP in May 2019 and have since implemented our proprietary software across all clinical studies. VITech continues to work on monthly releases—they’re building out new feature sets based on our initial product roadmap in addition to bug fixes, enhancements, and new features.
What is the team dynamic?
We work with an 11-person team and plan to increase that through our new statement of work. There’s a project manager who acts as a Scrum master, full-stack engineers who’ve worked on both the software and database, and QA engineers who ensure that our solution meets requirements. We also have technical architects and leads on the team.
How much have you invested with them?
So far, we’ve spent between $500,000–$1 million.
What is the status of this engagement?
This particular project started in December 2018 and MVP went live in May 2019. But this is now an ongoing relationship.
RESULTS & FEEDBACK
Describe the impact this engagement has had on your business.
Releasing our MVP was a huge milestone for us, and we wouldn’t have hit that timeline without VITech. They’re a passionate team that not only understands our needs but has also really rallied behind the software and our vision. As a result, they’re driven to meet our business goals.
A lot of the core features that they’ve built are quite complex within clinical research, especially the financial management component. For each feature, they were thoughtful about how they approached it from a logic and technical perspective, always bringing various solutions to the table. I haven’t worked with another company that was as thorough.
How was project management handled?
Their project manager works hand-in-hand with our product manager to ensure proper delivery.
One of the unique things about VITech is that they bring up issues with solutions prepared. For example, their project manager had realized that our product manager was getting backlogged with tasks. This meant that we weren’t getting out user stories for their dev team to work on, so they were idler than they preferred.
Their project manager was proactive enough to reach out about the issue and offered several ways to help improve the throughput of the team. That just shows the level of care and value that they bring from a project management perspective.
Is there anything that the vendor did well or that you would consider a strength?
The quality and thoroughness of their development are great. They understand everything from the big picture to the little details but execute quickly and thoroughly once decisions are made. This has been the most critical for us as they bring value in every part of the workflow.
Are there any areas that can they improve?
They host “lessons learned” meetings on a regular basis, which allows them to collect, funnel and internalize our feedback quickly. We haven’t had a scenario where we have provided feedback that was not addressed.
We weren’t as happy with their performance on the UX/UI designer, but that was a side assignment, and they understood that. They’ve addressed the issue, and we all agreed that we might not be at the right point in our solution to have such a resource.
What advice do you have for clients with similar needs to yours?
It’s always important to create an atmosphere where people can be passionate about their work. Don’t just dump work on your technical partner and say, “Do this.” Trust them to bring creative solutions to the table because that’s what keeps engineers motivated and excited. I feel like the VI Tech looks for such work and the partnership truly shines when it’s a collaboration.