Visible One

Please describe your company and your position there.

We are a Hong Kong-based company specializing in the manufacturing of catering and household items since 1the 972. We have a wholly-owned factory in Tai Shan(China) with an experienced R&D team supported by competent engineers and machinists and a well-equipped tool shop.

For what projects/services did your company hire Visible One, and what were your goals?

We hire Visible One to help us revamp, design, and develop an official site (B2B) and e-commerce site (B2C) to achieve all our technical requirements and reach our goal.

How did you select this vendor and what were the deciding factors?

We searched and interviewing several vendors, shortlisted we decided to choose Visible One as they have an impressive presentation based on their technical knowledge, experiences from past projects, numbers of ideas, suggestions, advice, and cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started providing our requirements and discuss our goals and objectives. From there, the team built a prototype for our approval. After a few iterations, the prototype is confirmed and the team starts designed and developed the website and update the content we provide to create a landing page.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact throughout the process, and two Project Coordinators working with us.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our site, the design and presentation have met our requirements. Although the broken links, traffic building, and the speed of experience are still ongoing, we believe Visible One will make sure to complete their service commitment to us.

Describe their project management style, including communication tools and timeliness.

We work with their project manager, who communicated with the rest of the team. If there were any delays, they let us know ahead of time so we could prepare. We used rocket.chat and emails to communicate, and the response time is prompt.

What did you find most impressive or unique about this company?

They took the time to find solutions to fit all our requirements within our resources, so they were helpful and willing to put themselves in our shoes.

Are there any areas for improvement or something they could have done differently?

After launch, there are broken links that still need to fix, website traffic is still developing, and the experience of page loading requires to be improved, but we do believe Visible One will make sure to complete their service commitment to us.

Please describe your company and your position there.

AsiaNet Technologies (HK) Limited, established in 2006, is a leading value-added distributor in Hong Kong and Macau. We started as a pioneer of DDoS Protection solution and devoted to providing the best solutions related to cybersecurity, application delivery, network traffic control, and managed security service provider. I'm the owner of this project and respond to corporate the internal team and Visible One to process the web development.

For what projects/services did your company hire Visible One, and what were your goals?

Our website was created over 10 years ago, we didn't have in-house developers to invest in new website development so we hired this team to design and revamp our website. By doing this, we were hoping to increase our website quality and make it look professional.

How did you select this vendor and what were the deciding factors?

We searched online for web developers in our area and shortlisted 5. We invited several companies to present their services and the project reference they did, Visible One really impresses us at this stage. After interviewing them, we decided to choose this vendor based on their past projects, design skills, and cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives. From there, the team delivered mock-ups and wireframes for our site. We agreed on the website prototype and move on to the web development based on it. After a few iterations, their team designed and developed an informational site. They updated the content to reflect our company's services and created a landing page with a contact form.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our contact point throughout the process. She acted as a bridge to pass our comment to their team and the communications were smooth and efficient. There were also 2 full-stack developers and a designer working behind the scenes.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our site, we saw a 70% increase in traffic, and our incoming leads doubled a month. Our clients love the updated design, and they now have a better understanding of our services and products.

Describe their project management style, including communication tools and timeliness.

We had daily stand-ups with their project manager, who communicated with the rest of the team. If there were any delays, they let us know ahead of time so that we could prepare. We used Slack, Jira, and GitHub to coordinate, and they worked well with our team.

What did you find most impressive or unique about this company?

They gave us a professional site that's easy to update. My team had never worked with WordPress before, so they took the time to teach us how to update the content ourselves.

Are there any areas for improvement or something they could have done differently?

When we first launched, there were some minor bugs on the contact form. We let them know, and they were quick to fix the issues.

Introduce your business and what you do there.

I’m a founding partner of vBrands. Our head office is in Hong Kong, and we have a sourcing office in Sri Lanka. We bring food and beverage products from Sri Lanka to Hong Kong, and we’re trying to reach out to mainland China, Macau, and other Far-East countries.

What challenge were you trying to address with Visible One?

We have a physical retail store in Hong Kong but we were looking for a company to set up our e-commerce site. 

We already had a lot of categories but our main goal was to introduce Sri Lankan food to Hong Kong because there were no proper stores for it in Hong Kong.

What was the scope of their involvement?

Visible One designed and developed a multi-language e-commerce site on WooCommerce. They were very helpful from the beginning, giving ideas and suggestions on how to build the home page to attract more customers. 

I provided them with product descriptions, prices, and other details, and Visible One did everything else. We got the images and other content from the brands themselves so it was a straightforward process.

They also gave me insights around product descriptions and how to use them, and they incorporated that information into the e-commerce site, also making it educational for customers.

Now, I go to Visible One whenever I have an addition to make to the stores. The team is also currently helping me with social media advertisements in English and Chinese.

What is the team composition?

I worked with Bill (Project Manager) who also had someone helping him.

How did you come to work with Visible One?

I was looking for companies on Google when I found them. I contacted them for a quotation and chose them based on how enthusiastically they responded to my email and their competitive pricing.

How much have you invested with them?

We invested around $4,875.

What is the status of this engagement?

I started working with them in July 2019. The online and physical stores were launched in September 2019 but I’m still working with them. 

What evidence can you share that demonstrates the impact of the engagement?

I was very impressed with the first sample they did. I haven’t had any complaints so far from customers, so I assume that the site is user-friendly and allows them to find everything they want. 

Having the online store ready when I launched the physical store was a big achievement because it allowed me to promote the online store to the customers. Additionally, a lot of people are getting to know us through social media advertisements. 

I’m not measuring their service based on revenue at the moment because we’re a new company that’s still growing. I measure Visible One’s service by how friendly they are and how quickly and professionally they do my work. Working with them has been a good experience and I'm very satisfied with them. 

How did Visible One perform from a project management standpoint?

Their communication is very good. They’re always in touch with me via WhatsApp where we have a group chat, replying quickly whenever I send them a message and handling all my requirements. Visible One always finds solutions for me, starting and finishing their work on time. 

What did you find most impressive about them?

What stands out about Visible One is professionalism and the way they treat their customers. It’s very difficult to find a company that looks after its customers. 

Are there any areas they could improve?

No, nothing I can think of. I’ve been satisfied with everything they’ve done so far.

Do you have any advice for future clients of theirs?

They need to be open and tell the Visible One team exactly what they’re looking for because it will make it easier to achieve the project goals. I explained my whole project and its purpose and they were able to cater to that.

Introduce your business and what you do there.

I work for a sports company that sells snowboards and wakeboards. I’m responsible for marketing, website management, and promotions.

What challenge were you trying to address with Visible One?

Our goal was to generate online sales. We wanted a website that had clear categories, which would make it easy to browse.

What was the scope of their involvement?

Visible One developed our online store on WordPress, including a custom purchasing process.  

What is the team composition?

I was in contact with two people from Visible One.

How did you come to work with Visible One?

I found them via an online search. They explained everything in detail and gave us clear quotations. After looking at 4–5 other options, we chose Visible One because their services covered everything we needed and nothing else.

How much have you invested with them?

We paid $12,000 HKD (approximately $1,500 USD).

What is the status of this engagement?

We worked with Visible One from November–December 2018.

What evidence can you share that demonstrates the impact of the engagement?

We’re still working on marketing and promotions to drive more people to the website, but we’re satisfied with its construction.

How did Visible One perform from a project management standpoint?

We used WhatsApp and phone calls for communication. They took care of all the requirements I gave them, even during the rare times I failed to provide the right information. If I had a problem, I could always ask Visible One, and they would solve it for me.

What did you find most impressive about them?

Their response time was impressive.

Are there any areas they could improve?

I think that the maintenance fee is somewhat pricey.

Do you have any advice for future clients of theirs?

Visible One provides excellent services. Once you give them a job, you don’t need to worry about anything. However, you need to be clear about the purpose and structure of your website.

Please describe your company and your position there.

Company: Huber Holding Limited Position: E-Commerce Specialist

For what projects/services did your company hire Visible One, and what were your goals?

Projects: Magento Development Goal: Selling apparel through Magento website

How did you select Visible One and what were the deciding factors?

1. Service scope match our need 2. Value for money is hight 3. Good review from other customers

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Develop magento 2 site for HOM.

How many people from the Visible One team worked with you, and what were their positions?

2 contact points and IT developer Bill: Manager Bunny: Coordinator

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Excellent Service provided. With the process of develop magento website. Visible One has shown their profession and always came up with a solution when issues arose. Prompt reply and delicated responsible person also offered.

Describe their project management style, including communication tools and timeliness.

Communication tool: chat rocket Timeliness: prompt response

What did you find most impressive or unique about this company?

soomth communication and professional service

Are there any areas for improvement or something they could have done differently?

states more detail about what's included in the package.