Web Development
$10,000 to $49,999
Sep. 2016 - Jan. 2017

4.0

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 5.0

“They delivered on the promises they made at the start with very few changes/fixes required.”

Apr 13, 2018

Executive Administrator, Fruit Preparation Company

Anonymous

Other industries
Porto, Portugal
51-200 Employees
Phone Interview
Verified

Virtusai analyzed an existing application and created a new web-based version in Angular. The updated platform is mobile friendly, with a variety of new tools that improve functionality.

The platform’s new functions have improved daily workflow and facilitated efficient customer service. The Virtusai team quickly understood the client’s goals and created thorough mockups that concisely summarized their ideas for the platform. Project management was casual but effective.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a board member for an international fruit preparation company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Virtusai?

We had an existing application that collected and organized production line data. When we built the old platform, I had a very simple goal. When we have complaints regarding a batch number of our product, all the information we have on it needs to be readily available for the customer. We hired Virtusai to improve the tool’s usability and overall functionality.

SOLUTION

What was the scope of their involvement?

After reviewing the old application, Virtusai developed a new web-based application using Angular. It’s a traceability tool that collects data from different sources and organizes it for the user. The updated platform that they built includes new tools and functions that we never imagined.

What is the team composition?

We interacted with four different people throughout the project. Ricardo (General Manager & Co-Founder, Virtusai) was our project manager.

How did you come to work with Virtusai?

We considered several companies for the project and the Virtusai team quickly stood out from their competitors. They quickly understood our goals for the project and walked us through various mockups/concepts clearly and concisely. Other companies failed to convey what they would do specifically to improve the application.

How much have you invested with them?

We spent about £30,000 ($37,134 USD).

What is the status of this engagement?

We started working together in September 2016 and finished the platform in January 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re very happy with the tool they built. It’s very responsive on both mobile and web-based interfaces. They delivered on the promises they made at the start with very few changes/fixes required. Information on particular batch numbers can now be compiled in a Microsoft Word document in less than one minute.

Our quality team management oversees complaints, and the platform is extremely helpful in facilitating their daily workflow. They can now address customer questions more efficiently and accurately than before the update. As a result, our client side is very satisfied as well.

How did Virtusai perform from a project management standpoint?

In the beginning of the project, they didn’t use a tool to manage the information. It was very informal but still effective. They would likely need a more strategic approach to manage more complex projects. We did a project with them at the at the end of 2017 and they’d improved that part of the process.

What did you find most impressive about them?

They did a great job.

Are there any areas they could improve?

They could improve on the documentation they produce regarding the project.

RATINGS

4.0

"I can recommend them without any objections."

Virtusai

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