What evidence can you share that demonstrates the impact of the engagement?
Internal stakeholders are quite pleased with the results—the UX/UI is rather advanced. The product has met all of our requirements, and users really like it. Volunteers are particularly fond of how simple it is to log their case reports. During the user acceptance test (UAT), we found several issues, but Virtualspirit was able to iron them out quickly, and we were able to launch the product on time.
How did Virtualspirit perform from a project management standpoint?
Their technical skills are definitely their strength. They understood our business requirements and always responded quickly to our requests. However, I facilitated most of the communication and managed the timeline. I would initiate task actions, but then Nick would act accordingly to make sure that everything was done on time.
During this project, we were also working with about four other teams on various aspects of development, and Virtualspirit cooperated well with those alliances.
What did you find most impressive about them?
They’re very flexible, and they’re starting to explore new technologies. They began a lot of research to meet our requirements and really made things happen. For the quality of the software they provided, their price is very reasonable.
Are there any areas they could improve?
They could strengthen their project management skills by communicating more and providing periodic updates for their customers. I also think they were managing a lot of projects concurrently, so they may need to scale up if they want to respond to requests in a timely manner.