What evidence can you share that demonstrates the impact of the engagement?
Right when Viral in Nature came on board, I started getting more leads. As more people are referred from those social media pages to my website, my business has been growing continuously.
When clients pose questions to me through social media like Facebook, Viral in Nature is very proactive about letting me know. Sometimes I don't pay attention even though I have access and receive links through email. Compared to when I was handling social media myself, I've seen a 10%–20% increase in business.
How did Viral in Nature perform from a project management standpoint?
Viral in Nature is productive and proactive. We have different ways to communicate but mostly use email. They point out areas to improve and encourage me to find a consultant if necessary.
Overall, they've been extremely helpful for my business. They are much better than other vendors I’ve used. Their performance from a project management standpoint is one of the best I have ever seen.
What did you find most impressive about them?
Viral in Nature is very professional. They’re not accountants from my understanding, yet the content they generate for social media posts is remarkably relevant for my industry. Even as an accountant myself, I doubt I could replicate the same results on my own.
Are there any areas they could improve?
I've seen such a huge level of growth that it's very difficult to point out anything negative. I don't have time to micromanage them, and they do everything so perfectly I never need to. They work so hard it's as if they were the owners of my business.
Do you have any advice for potential customers?
I recommend giving Viral in Nature full access because they know exactly what they're doing. They've been in the industry for a long time. I've worked with them for five years now and honestly believe they’d be helpful for any business that needs support. I had very few clients when I started. Since working with Viral in Nature, I've had to turn away business since I get so many requests.