Cloud Consulting & SI IT Staff Augmentation
Confidential
Jan. - Dec. 2023

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"There was a clear willingness to support us."

Apr 17, 2023

Delivery Director, Ignyto

Tom Boyce

Other industries
United Kingdom
11-50 Employees
Online Review
Verified

Vimera extended the Salesforce delivery capacity of a business consultancy firm. The team mainly provided CPQ (Configure, Price, Quote) and Field Service Lighting(FSL) integration.

The client was able to maintain high customer satisfaction scores from their own customers, thanks to Vimera. The team was highly proactive and communicative, and internal stakeholders were particularly impressed with the vendor's agility of delivery.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Delivery Director of Ignyto

Describe what your company does in a single sentence.

Provide consultancy services to businesses looking to implement or currently using Salesforce.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vimera to accomplish?

Extend our Salesforce delivery capacity

SOLUTION

How did you find Vimera?

Other

Why did you select Vimera over others?

Great culture fit, Good value for cost, Company values aligned

What was the size of Vimera’s team?

2-5 Employees

What was your primary form of communication with Vimera?

Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

We reached out for support in extending our Salesforce delivery capacity across a number of key areas (CPQ, Integration and FSL).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have been able to maintain high customer satisfaction scores from our own customers when using the people provided to us from Vi-Mera.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was always timely and professional. There was a clear willingness to support us, and the attitude and skillsets of all of their staff were of very high quality.

What did you find most impressive or unique about this company?

Their speed of support & delivery!

Are there any areas for improvement or something Vimera could have done differently?

There was nothing they needed to improve on.

RATINGS

5.0

Vimera | Andersen Group

Certified Salesforce Partner

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