Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
I think the good part has been that they're always fast, but if there's a problem or there is an issue, they take care of it and fix it. They're always available.
The funny thing was when two weeks before we were set to do our first launch of the sports event management tool, they actually arranged their own running race for the entire office just to try out the tool, to verify it themselves. I think it was high quality. It was nice. I didn't pitch for it; they just did it. They thought it was great. It’s definitely a nice success story, I think.
When we have our events, they make sure they stay online in case something goes down or something happens. That's been really good actually. When we're running the app for larger events in Stockholm, they're alert in the background, just in case something happens and stuff like that.
How did VILMATE perform from a project management standpoint?
They have meetings once or twice every week to go through the specifications and keep on track of what's happening. I really like the relationship in regards to the format we work in.
In our case, we specified everything for the project including all the desired features. We prioritized what we wanted to do. Then, we added up all the things we wanted to get done in the Spring, and had different guys working on the list and doing the tasks. We follow up at least once a week to discuss progress and testing, and such. We're quite Agile.
We give them a lot of freedom. We don't control them too much and they come to us with improvements to our suggestions. They can choose technology freely and things like that. The work is quite structured, but they have a lot of freedom. We haven't had a problem where we've had to really specify all the details and things.
We both have great trust in each other. It feels like they're working in the same company.
What did you find most impressive about VILMATE?
They were really good at specifying the time spent on different things and showing the results. You always knew how long everything took, which was exceptionally good. You knew how much time was spent on each part of the work. Their transparency and flexibility are great.
Are there any areas VILMATE could improve?
The good thing is they've been very structured. We've been the ones who have been unstructured, changing our mind and things like that. I don't know what they could have improved really.
When we want to build features, they're like, “We can do it.” Because they're eager to solve it and we're eager to produce it, maybe we don't think through how much work is involved or how hard the effort can be. Sometimes, we had to spend a bit more time than expected because we didn't think through the complexity of something all the way.