Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We definitely get very positive feedback on our user interface. That's anecdotal, but we consistently get high praise from customers as well as other industry professionals who look at it. The work that Viget did was transformative, so it's almost hard to compare the before and after. Many of the things that they were working on were relatively new, particularly that prospecting product I talked about. I think that it's flowing through to our sales, the product benefits. WealthEngine has continued to grow as a company and we're doing pretty well.
How did Viget perform from a project management standpoint?
Viget is very strong in project management. They also excel in visual design, user experience design, technical work, and strategy. I have a lot of faith when they estimate or scope something and then say, "This is the deadline we're shooting for." In the time I've worked with them, they have rarely missed a deadline, if ever. They are extremely professional in their project communications, project expectations management, and project status. I would give them very high marks.
What did you find most impressive about Viget?
Viget's just great overall. They excel in many places. I consider their visual design and user experience design skills to be second to none. Whenever we have sensitive products or high visibility projects – something where a marginal difference can have a big business impact – we'll bring in Viget. If you have a very strategic project where you need a partner that you can trust, I would recommend them. Viget can deliver very high-quality digital products, media properties, apps, or user experience. They are just about as the best you can find. I'm sure there are others out there that are as good. I've worked with a wide array of different user experience professionals and firms both as a client as well as inside. But, I would say that Viget is right at the top. At some level, what they do is timeless. I think they do a good job of staying on top of forward-looking trends. Viget continues to innovate and adapt as the market does. Like all firms, they need to stay true to their values while still evolving over time. They're good at doing that.
Culturally, Viget is extremely good at hiring. Their team members are very high quality and very skilled. At the same time, they are very friendly and are just very good to work with. There's this consistency in the caliber and the vibe of the team at Viget. It's a positive vibe. It's interesting. Their culture is very creative but laid back and not too full of itself. They are extremely skilled, extremely creative, and performance-oriented.
Are there any areas Viget could improve?
No, I think that they are good at what they do, across all the disciplines. I don't see a real weak point. It's a firm that's been around 15 or 16 years, and it's grown organically. The leaders of the firm are very vested and very engaged in making a truly great company, and I think they've been quite successful at it.