What were the results of the project, do you have any stats or metrics that you would like to share?
Yes, I think that the feedback that I’ve gotten from the project stakeholders that we have had been always been very positive. I think that high remarks on knowledge of Salesforce, knowledge of business processes, kind of best practices because they have seen a lot of other companies use Salesforce, so they bring a lot to the table in terms of best practice, and just good, well-written code, very agile in terms of methodology. I can’t say that I have any specific metrics with the things that we’ve done in the past, but I know that with the things that we’ve been working with them on the last six months, I’d be able to give metrics in another six months. I feel like there’s going to be some improved productivity, improved reliability, and scalability. But, I can’t substantiate those right now.
Continuing to build and expand on Salesforce, do you feel like that’s still the right decision?
Yes, I think it’s a great technology. It’s a great company to do business with. There’s just a lot of innovation that goes on around Salesforce. I think that Vertiba, they’re experts of it. So, it’s been great to have an expert in the mix instead of, you know, where sometimes we’ll just be doing things on our own and not understanding a broader picture of how people get benefit out of this technology. So, that’s been very helpful. I think it’s accelerated some things.
How do you feel about the overall performance of Vertiba?
Yes, I think that they’re a great – it’s been a great partnership. As I’ve said, they have a lot of expertise in this area. They get us thinking outside the box in some things. There’s been a lot of good collaboration, approach to collaboration. They are very communicative in status, follow up, and follow through. So, it’s been positive.
Do you feel like there’s anything unique or special about them when compared to other companies that you may have worked with in the past?
I think their culture. I like their culture. I think, like I said, it’s very agile. It’s very pragmatic. They don’t have to bring big, consulting to the table. They’re just very good at what they do. They operate very agile, like what I said about them. They’re not afraid to make suggestions and recommendations of how you could think about something differently. So, like I said, they get you thinking outside the box, even a little bit.
Looking just back on the project, was there anything that you feel they could have improved on or you wish they would have done differently?
I don’t think that it’s necessarily anything that is unique to them about projects. I’ve probably worked over a thousand projects over my career. Sometimes, you learn things as you go along, and so I wouldn’t think that there’s anything that is specific or unique to them on these projects. We’ve learned a couple of limitations of the technology, but we’ve definitely been able to come up with solutions to that, just in terms of data sizes and stuff like that. So, I think that those situations, when they have come up, they’ve been worked through well.
Do you have any further comments about your experience with Vertiba or their performance?
Not anything that I haven’t said already. I could say I enjoy working with them. I think that they have a great culture. I think they bring a lot of expertise to the table. They’re informative about best practices. They know the technology, and they’re good to work with, easy to do business with. I really like that aspect.