IT Managed Service Provider

VERNA is a reliable and highly proficient Managed IT Service Provider with a 17 years experience. We provide complete solutions from design, implementation to further on-going support.

Our core technical expertise is around: Server&Storage, Virtualization, Cloud Solutions, Networking, IT Security Services, Database administration, Remote IT Support, Software Solutions.

The services we do provide are:

  • 24x7 Help Desk: 1st, 2nd, 3d lines of customer support, workplaces and IT infrastructure support.
  • Architecture design of IT infrastructure and solution implementation.
  • Infrastructure audit, improvement concept creation and further system optimization.
  • On-site work in Europe: design and installation of structured cable systems, video surveillance systems, monitoring systems and data center notification.

More information about our services can be found here.

6 facts about us:

  • 17 years of successful work in the IT services market.
  • 50+ highly skilled, in-house IT Engineers.
  • 70+ IT services and solutions for your business.
  • 450+ successfully completed IT projects in Ukraine and abroad.
  • 50 worldwide vendors partners.
  • 200+ Industry expertise.
 
Undisclosed
 
$50 - $99 / hr
 
50 - 249
 Founded
2000
Show all +
Kiev, Ukraine
headquarters
  • VERNA
    6 Moskovskiy Ave.
    Kiev 04073
    Ukraine
    +1 (646)760-56-71

Portfolio

Key clients: 

Manufacture: Cargill, Kraft Foods, Philip Morris International, ArcelorMittal, SUN InBev Ukraine.

IT& Telecommunications: GlobalLogic, Life, MTS, Ukrtelecom.

Finance & Banking: UkrSibbank BNP Paribas Group, Raiffeisen Bank International, Swedbank.

Distribution & Retail: COLIN'S, Brocard, O'STIN, Amadeus.

Reviews

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Phone Switch Support for Software Firm

"VERNA has been a professional partner for us."

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
2015 - Ongoing
Project summary: 

A small development firm partners with VERNA to provide their clients access to VERNA's man-power and telephony expertise.

The Reviewer
 
2-10 Employees
 
Malta
Director, Development Firm
 
Verified
The Review
Feedback summary: 

VERNA has provided their development partner good value and has been professional and timely throughout their working relationship.

BACKGROUND

Introduce your business and what you do there.

We're a startup managed services provider based in the UK. We're also working on becoming a cloud provider. We have around 10 employees at the moment.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VERNA?

At times, our marketing team has brought us business for which we don't have the resources. We may not have certain engineering skills or other expertise, so we've made a strategic partnership with VERNA.

SOLUTION

What was the scope of their involvement?

VERNA has completed a FreeSWITCH voice project for one of our clients. We have in-house expertise for this open-source technology, but it wasn't enough to undertake the project. VERNA assigned one engineer who handled the project from the start. Our account manager and technical team were also involved, so we've worked together as one company.

We don't have a full network operations center, but we do have skillful DevOps engineers. Our first and second line support people aren't enough for bigger projects sometimes, so we've made a partnership with VERNA for this type of work. We've also recently quoted them a PHP development project.

We're also working on becoming a small cloud provider, for which we need level-one support. We are planning to start using VERNA for this at the beginning of 2017.

How did you come to work with VERNA?

I found VERNA on Upwork, researched their company and contacted their account manager.

How much have you invested with VERNA?

The cost of VERNA's work has been between $3,000 and $5,000 for one of our projects.

What is the status of this engagement?

We started working with VERNA a year and a half ago, and have an ongoing relationship.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

As a startup, we're focusing mainly on our business and marketing, so we haven't gathered a lot of feedback on VERNA's results.

How did VERNA perform from a project management standpoint?

We have used email, Skype and Viber for our communication with VERNA's account manager, who was responsible for assigning the work. It wasn't an ideal approach from my perspective, but we were still testing our collaboration. VERNA's engineers tracked his tasks on a timesheet and that was communicated by our account manager to the client. We didn't use any specialized tracking tools.

What did you find most impressive about VERNA?

Beyond the fact that VERNA has been professional overall, I can't state anything.

Are there any areas VERNA could improve?

Things can always be improved for any business, but VERNA has been a professional partner for us.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    VERNA has followed timelines properly.
  • 4.0 Cost
    Value / within estimates
    We've received good value from VERNA.
  • 4.0 Quality
    Service & deliverables
    I am a perfectionist, and believe that any company can improve. I wouldn't give a perfect rating even to my team.
  • 5.0 NPS
    Willing to refer
    I would recommend VERNA. They've provided us with the same quality of engineers as we have in our team.