Verified Technologies

BACKGROUND

Introduce your business and what you do there.

I’m the IT director of an air conditioning company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Verified Technologies?

We recently purchased a business with lax security on the access points and no firewall. Going into the acquisition, we knew they had no security in place, so we needed to implement some security measures.

SOLUTION

What was the scope of their involvement?

Verified Technologies installed a firewall and access point and monitored our network. We initially reached out to their team and reviewed the requirements, including how many people we had, what we were doing, and what applications we were running.

From there, Verified Technologies put together the SOW, and we signed off. They removed the equipment, set up new equipment, and installed some internal cabling. Then, they came down and helped us deploy everything, which we weren’t expecting.

Additionally, they helped us set up a server in the cloud so we could run QuickBooks.

What is the team composition?

Alan (President) handled the whole project.

How did you come to work with Verified Technologies?

I found them through word of mouth around six years ago. I’ve used them at several companies due to their ease and speed of appointment.

How much have you invested with them?

We spent under $10,000.

What is the status of this engagement?

We engaged them in January 2024, quickly after the acquisition. After we ironed out the details, they only took 1–2 weeks to deploy the equipment.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The only measure of success is that we’re up and running on QuickBooks and our CRM much quicker than if we’d ordered hardware. Our timeframe sped up tremendously just by being able to use the cloud. Overall, we probably went 2–3 weeks ahead of schedule thanks to Verified Technologies.

How did Verified Technologies perform from a project management standpoint?

They delivered on time and within budget; there wasn’t anything out of scope. We communicated through phone calls, text messages, and emails. Moreover, if we called Alan, he picked up the phone.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I’d like to highlight Alan.

What did you find most impressive about them?

Their flexibility was impressive. Other providers don’t give the owner’s phone number, but we could call Alan.

Are there any areas they could improve?

No, we didn’t find anything to improve. The team was very responsive; we had a good relationship with them.

Do you have any advice for potential customers?

I’ve been working with Verified Technologies for so long, I’d assume they take every engagement like they take mine and treat every customer with professionalism and respect. They try to develop solutions that work for us, so I don’t think anybody has to ask them anything differently to get the same level of service.

BACKGROUND

Introduce your business and what you do there.

I’m the co-owner of Integra Medical Billing & Practice Management. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Verified Technologies?

We needed technical support. 

SOLUTION

What was the scope of their involvement?

Verified Technologies monitors our web page and provides us with IT support services. The team also offers advice if we need to buy new equipment, such as computers or printers. They’ve set up an app on our C drive that enables them to work on our computers remotely. If we have an issue, they’ll try to fix it remotely and come to our office if they can’t. 

Additionally, Verified Technologies is responsible for our sever’s and network’s security. We don’t have a server on-site; Verified Technologies has our information on their server. The team also ensures there are no negative actions on our website. 

What is the team composition?

We work with Alan (President), Randy (Service Manager), and a third member of Verified Technologies' team. 

How did you come to work with Verified Technologies?

I had known Alan before he started Verified Technologies when I was a director at another company, and he was always dependable. After he left his previous position and opened Verified Technologies, he called me and asked if we would go with them. I chose them because Alan is a great, moral person and very knowledgeable. I needed a provider I could rely on, so I went with Verified Technologies — we became their first client. 

How much have you invested with them?

We currently spend around $900 a month with Verified Technologies. However, their price has increased since we started working with them; on average, we’ve spent $800 a month with them throughout the engagement. Once in a while, we get extra charges if the team works on security or an annually-based project. 

What is the status of this engagement?

We started working with them around March 2015, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Verified Technologies is knowledgeable and dependable. The team is a support system for us, and their quality of work is excellent. Thanks to our server setup, we don’t have to worry about backup because Verified Technologies takes care of that. Since we were their first client, we’ve formed an excellent rapport with the team.

How did Verified Technologies perform from a project management standpoint?

The team fixes issues immediately, 80% of the time. When they’re available, they address problems within the hour. If they’re off-site at another client’s office, they’ll inform me where they are and get to us as soon as possible. 

We use email, text messages, and phone calls to communicate with them. Usually, we send them an email, and Verified Technologies puts up a work order and emails that to us. From there, they update us as they work on the problem. I also have Alan and Randy’s cell phone numbers to call them during an emergency.

Since we’re a small company, there isn’t much of our work that intertwines with Verified Technologies’ tasks, so we can go weeks without speaking to them. However, we call them when needed, and the team is always there to help. As for on-site visits, other IT companies promise they’ll be over in an hour and show up 2–3 days later. Meanwhile, Alan and Randy show up when they say they will. 

While other IT companies charge hourly, Verified Technologies charges us a flat fee, whether or not we use them often during that period. Their monthly price is reasonable and reliable; the team doesn’t nickel and dime us. Overall, they offer us a very competitive package.

What did you find most impressive about them?

Verified Technologies is honest and always there for us. They deal with issues quickly, whereas other IT providers have been hard to reach and get back to us hours later. Verified Technologies is constantly available and knowledgeable to solve problems quickly. 

Are there any areas they could improve?

I can’t think of anything of them to improve. 

Do you have any advice for potential customers?

Verified Technologies is reliable, professional, and personable, so call them when needed. The team will talk to you in layperson’s terms instead of speaking in technical terms — they’re down-to-earth and will explain what’s happening. In short, you can trust them to be there to help you. 

BACKGROUND

Please describe your company and position.

I am the COO of MarkMaster

Describe what your company does in a single sentence.

Manufacturers of stamps, name badges, name plates, banners, tents, interior and exterior signs, and notary services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Verified Technologies to accomplish?

• To be our IT provider in Management, software and Hardware
• Data Center
• Assessment Expert

SOLUTION

How did you find Verified Technologies?

Other

Why did you select Verified Technologies over others?

• High ratings
• Pricing first our budget
• Great culture fit
• Company values aligned

What was the size of Verified Technologies’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They took over the management of our iT Department and developed a plan to upgrade us all of our IT infrastructure from software to hardware (PC, servers, firewall, backup, switch, etc). They also helped us with preventing issues, training our associates, business improvement as we continue to grow in our relationship.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• New systems in place
• More protection from threads
• Services with minimal downtime
• Data Center in the USA

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Verified Technologies deliver items on time and are in constant communication with us when facing a challenge (i.e. supply chain issues). They are very responsive and bring solutions that make sense and are within our budget constraints. Their team responds quick to our needs and issues.

What was your primary form of communication with Verified Technologies?

• In-Person Meeting
• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

We like how they bring solutions to our issues as well as give us expert input on areas that we need improvement. We trust their judgement because they give you what is right for your company including an honest assessment of where you are today and a path to reach where we want to be. They're always thinking forward and improving their services so we can improve.

Are there any areas for improvement or something Verified Technologies could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Controller of ExecuJet Charter Service, Inc.

Describe what your company does in a single sentence.

Airplane Charter and Management company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Verified Technologies to accomplish?

• Ongoing computer services and maintenance of our system
• Reveiw and upgrade our computer Systems
• Email and various program updates

SOLUTION

How did you find Verified Technologies?

Other

Why did you select Verified Technologies over others?

Other

What was the size of Verified Technologies’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

On going IT services. Verified acts as our IT department. Doing whatever is necessary to keep us up and running and current in software. Usually whatever they recommend be go with. They also update our equipment and keep us running 24/7 as we are 24 hour company.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Changed email to Microsoft 365 changing from our email in house platform to external email
• Update our wiring and servers. Set up a new server room
• Set up access points throughout our offices
• Ongoing IT services and montoring. They are available to us 24/7 as we are a 24/7 company
• Upon hiring instructions were if they keep our owner/CEO happy they would have us as a customer for life. They go above and beyond actually for all of us. They are very customer service oriented which in today's market is gold. Sometimes price isn't the motivation for everything it's their service of our account. A++++++++ can't give them enough Kudos.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their customer service is exceptional. We are 24/7 and they are always available. A few of us work at home and office and our systems are set up like we are sitting in our office. When technology doesn't work correctly they are there 100% to fix our issues. They're awesome at meeting and exceeding our needs. To us, that is 100% a keeper for us.

What was your primary form of communication with Verified Technologies?

• In-Person Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

Knowledge, willingness to help and address issues we might night be aware of. We don't feel that they are selling us services that we don't need. They are looking out for us and have solid reasons why they are recommending IT services they do. Again their customer service is outstanding.

Are there any areas for improvement or something Verified Technologies could have done differently?

No I don't have anything to change how and why they do things with us.

BACKGROUND

Please describe your company and position.

I am the CEO of Gig Worker Solutions PEO Inc.

Describe what your company does in a single sentence.

Providing Benefits & 401K Savings to 1099 Independent Contractors and Freelancers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Verified Technologies to accomplish?

• IT Support

SOLUTION

How did you find Verified Technologies?

Other

Why did you select Verified Technologies over others?

Company values aligned

What was the size of Verified Technologies’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IT Support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Timely completion

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes

What was your primary form of communication with Verified Technologies?

• Email
• Messaging App

What did you find most impressive or unique about this company?

Their client service is excellent.

Are there any areas for improvement or something Verified Technologies could have done differently?

No