This review was updated by the Director of Product Management on September 29, 2020. The original star ratings were: Overall - 5, Quality - 4.5, Schedule - 5, Cost - 4, NPS - 5. New content is below:
Please describe your company and your position there.
We're a full service Managed Detection & Response company, offering detection, investigation and response capabilities for cyber threats to customers. I am the Director of Product Management, responsible for our Insight customer Portal and CLOUD portfolio.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Vega?
Our company is completely redeveloping our customer Portal and hired Vega for assistance with the visual design. We used Vega for both ideation and actual creation of the visual elements.
What were your goals for this project?
The focus on our new customer Portal is to provide easily understandable visual components that helps customers understand the following:
- State of the cyber security health
- Value of the services they subscribe to
- Understanding of the current threat landscape associated with their business
How did you select Vega?
We've been working with Vega for a year or two on various projects. We had great success with Vega on our Sales Portal and decided that their expertise in design for technology focused organizations would be a perfect fit for our customer Portal.
Describe the project in detail.
We initially sent over our Product Requirements Document for Vega to obtain an understanding of the major functional parts of the new customer portal. We broke the portal up into about 15-20 widgets or design elements.
After prioritizing the widgets, we tackled each in a series of design meetings. The development of each widget began with a meeting to walk through the data types that would be feeding the widget and then a brainstorming exercise to decide at a high level the look and feel we wanted.
Vega would then develop rough wireframes which were shared and iterated on both in virtual meetings and online using Basecamp. After a design was agreed upon, the visual assets were delivered using Figma.
For some of the more complex widgets, our team started with a rough wireframe design, which helped communicate the message we wanted to convey with the widget. Vega would then take our wireframe and iterate on it.
In the end we had a complete visual design of our new customer Portal within Figma, which our development team then used for front end development.
What was the team composition?
On Vega's side we usually had three people engaged, working on various widgets. On the eSentire side, we had regular working sessions with Product Management, Technical Product Management and a Security Architect.
Due to the high priority and visibility of the new portal project within our company, we also had regular sync meetings with the working team and several C-level executives.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We have not launched the new Portal yet, but we have demoed it to our Senior Leadership, Board of Directors, Customer Advisory Board and several current and prospective customers.
Everyone who sees the new Portal believes that it will be a game changer within our industry. Customers are impressed with the look and feel, as well as the ease of understanding information from each widget.
How effective was the workflow between your team and theirs?
Vega was extremely easy and flexible to work with. We had a lot of scope changes in our release, which Vega was able to easily roll with. Vega truly felt like an extension of our own team and we felt very well supported by them.
What did you find most impressive about this company?
Vega is very easy to work with and flexible. They truly felt like an extension of our own development team. I was very impressed by the passion they brought to the project. They really care about the work they deliver and go beyond to ensure they understand the intended outcome and experience for each widget of the website.
Are there any areas for improvement?
I was very happy with the work Vega did. The only area of improvement would be the overall organization of the project at the start.
I would say we were likely responsible for most of the disorganization at the start, but working with Vega we got Basecamp and the other tools appropriately set up to track progress for each design element.