VeecoTech Solutions Sdn. Bhd.

BACKGROUND

Introduce your business and what you do there.

We sell school bags for kids. Our bags help kids with their back and spinal issues. We’ve been in service for a few years now.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VeecoTech Web & Ecommerce Sdn. Bhd.?

Because of the pandemic, our business was halted. Alain (Managing Director) encouraged us to use an e-commerce platform for our business.

SOLUTION

What was the scope of their involvement?

The team created an e-commerce platform using WooCommerce. It allows us to take orders from customers. We can also send them tracking numbers to see the progress of their orders.

What is the team composition?

We worked with one project manager. There have designers in the background.

How did you come to work with VeecoTech Web & Ecommerce Sdn. Bhd.?

Alain set the expectations for us. We didn’t have knowledge of the e-commerce space. We just listened to them as the experts.

How much have you invested with them?

I believe we’ve spent around $6,000.

What is the status of this engagement?

We started working with them in March 2020, and the site was launched in June 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site is very easy to use. We can also update it from our end. If we have any technical problems, we still can go back to them.

The pandemic has brought the opportunity for us to sell online. It’s been successful.

How did VeecoTech Web & Ecommerce Sdn. Bhd. perform from a project management standpoint?

The project manager worked closely with us. Everything met our expectations. They delivered according to timeline.

What did you find most impressive about them?

Their response time is very fast. They solve problems quickly. Their team is also very friendly and helpful.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Set the right expectations. They will deliver it for you. Tell them what you want. Our main focus is to get sales, so our goal was clear.

BACKGROUND

Please describe your company and your position there.

I am a business development executive from an optometrist service in Penang, Malaysia. It is a locally owned company that has been providing high quality, innovative eye care. What we want to bring is the perfect combination of professional optometry and fashion.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire VeecoTech Web & Ecommerce Sdn. Bhd.?

This is a basic website since our company website was created long time ago. In light of MCO, we would like to convert our website to ecommerce website. We hired VeecoTech to develop an internal marketplace and inventory management system along with integrated payment module.

What were your goals for this project?

To let our website appear more often on the first page when someone searches for a certain keyword on Google. We would like to target a much better keyword and the most prominent part is attract more site visitor to our website.

SOLUTION

How did you select this vendor?

I found VeecoTech on Google page.

Describe the project in detail.

They provide us with detailed overview of inventory management system. Also, we have learned that several ways to implement payment gateway.

What was the team composition?

It’s great to work with VeecoTech team because they are listen to our requirement and preferences. We have a clear communication and understood everything very easily. The alternative that the team offer are always helpful and the project was completed before deadline. Our website work friendly on desktop and mobile device. Thank you Mr. Alain and Ms. Jannie for all your help in point out for us.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have successfully generate new visitors to our website. We also have a smooth payment module along with the ecommerce platform.

How effective was the workflow between your team and theirs?

I would highly recommend this team. They worked very quickly and finished the project in the time they estimated all while maintaining fantastic communication.

What did you find most impressive about this company?

One of the best web development services we have used. The team are always on time with a lot of helpful suggestions.

Are there any areas for improvement?

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