Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
The first metric I can mention is that we stopped printing paper. Everything was migrated to a digital medium. Second, our employees were previously not reading the paper-based training material or couldn't understand it. Today, practically after only 20 mins of interacting with the application, they understand their roles and what they are operating.
As an employer, we need to be aware of new training and learning technologies, and we need to understand how new generations want to train. We need to be at that level. Last year, 20% of people that left our organization were not pleased with the training methods. Now, that has been reduced to half.
How did Vear Experience perform from a project management standpoint?
We worked a lot with Slack in order to be in contact between projects and understand requirements, advances, and to communicate with the development team. They quickly understood what we wanted. We gave them the printed materials and in 3–4 that meetings we had, they presented the development.
What did you find most impressive about Vear Experience?
Our marketing team has their own providers for campaigns. When I compare Vear to the other teams, I can highlight their cost as a competitive advantage. They're an energetic, young team that understands what we are looking for. We're very pleased with the product they've delivered and we're looking forward to continuing our interaction.
Are there any areas Vear Experience could improve?
When they started developing functionality prototypes, they developed the prototypes based on the devices they had available in their office, but they didn't do the tests with our tablets or devices. When this was passed to production, we needed to do some retouching in terms of camera and focus because they had used iPhones and we needed it developed in Samsung. It initially needed to be developed understanding that we used Samsung since the beginning. It was understood and resolved but this was an area for improvement.